Ziqitza Health Care

What Ziqitza Health Care does

Ziqitza Health Care Limited (ZHL), founded in 2005 and headquartered in Mumbai, operates India's second-largest emergency medical services (EMS) platform under a Public-Private Partnership (PPP) model with state governments. The company runs a fleet of 3,643 ambulances spanning 28 Indian states, offering Basic Life Support (BLS), Advanced Life Support (ALS), and specialized vehicle types including neonatal, boat, bike/feeder, and air ambulances. Services are accessed via toll-free government helplines (108 for general emergencies, 102 for maternal/neonatal transport, 104 for health advice, and 112 for unified emergency response) and supported by centralized command-and-control rooms equipped with GPS fleet tracking, Computer-Aided Dispatch (CAD) systems, and a 500-seat call center handling 67,000 calls per day.

The company earns revenue through three primary streams: (1) multi-year government PPP contracts where state governments and the National Health Mission pay Ziqitza to operate free-to-citizen emergency helplines; (2) B2B corporate healthcare solutions including ambulance-on-site, occupational health centers, medical rooms, telehealth, preventive check-ups, and wellness programs sold to enterprise clients such as Reliance Industries, Vedanta, Coal India, Flipkart, P&G, and ACC; and (3) direct-to-consumer private ambulance services booked via phone, website, or the Jeevan Doot mobile app at fee-based rates starting at Rs. 999. Supporting revenue streams include healthcare staffing, EMT and first-aid training, laboratory management, mobile medical units, and call center BPO services. Cumulative impact metrics include 46.8 million people served, 12.9 million pregnant women transported, and 2 million teleconsultations delivered through a workforce of 12,000+ EMTs, paramedics, drivers, and call center staff.

Operationally, Ziqitza functions as a vertically integrated EMS operator that combines physical fleet assets, certified medical workforce, government-grade dispatch technology, and PPP procurement expertise. The business is contract-cyclical and state-dependent: contract wins in Odisha (2017 MoU for 92 ambulances, 2019 boat ambulances, 2022 112 ERV), Sikkim (2019 108 launch), and Chhattisgarh (2022 104 helpline) demonstrate active geographic expansion, while the December 2018 planned $40 million PE round signaled scaling ambitions. The company is privately held with co-founders Shaffi Mather and Naresh Jain (CEO) at the helm and CFO Manish Sacheti leading finance, with no public listing or disclosed institutional ownership beyond a $40 million PE round in 2018.

Name

Ziqitza Health Care

Legal name

ZIQITZA HEALTHCARE LIMITED

Website

https://zhl.org.in

Company type

Private

Founded year

2005

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

Ziqitza Health Care Limited, founded in 2005 and headquartered in Mumbai, operates India's second-largest emergency medical services platform under state government PPP contracts, running a 3,643-ambulance fleet across 28 states and serving corporate clients with workplace healthcare, telehealth, and wellness solutions.

Ownership category

akta.pro rank

Product category

Emergency Medical Services

NAICS

Ambulance Services (62191), Ambulatory Health Care Services (621)

SIC

Services-Health Services (8000)

akta.pro primary industry

Private EMS Providers (Contract/Interfacility) (HLAFANAB)

akta.pro secondary industries

Community Paramedicine & Mobile Integrated Healthcare (MIH/CP) Programs (HLAFANAI), Ambulance Fleet, Equipment & Logistics Services (HLAFANAN), Medical Assistance & Telemedicine for Travelers (THACANAE)

Keywords

• Emergency medical services
• Ambulance services
• Medical helplines
• Corporate wellness
• Telehealth telemedicine

Headquarters

HQ city

Mumbai

HQ country

India

HQ region

Asia

Offices9 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Supply Chain, Technology or R&D, Marketing or Sales

Revenue model

1. Government PPP Contracts: Revenue from government-funded emergency services including 108 ambulance, 102 maternal ambulance, 104 health helpline, and 112 emergency response. Services are free to citizens; government pays Ziqitza for operations.
2. Corporate Healthcare Solutions: B2B services including ambulance-on-site, medical rooms, occupational health centers, telehealth, wellness programs, and preventive health checkups for corporate clients
3. Private Ambulance Services: Direct-to-consumer ambulance services for individuals and families, including emergency transfers, patient transfers, and event ambulances at fee-based rates starting at Rs. 999
4. Manpower & Staffing Services: Healthcare staffing and recruitment services providing qualified medical professionals, EMTs, paramedics, and doctors to organizations
5. Training Services: First aid training, CPR certification, and First Responder Programs for corporates and communities
6. Mobile Medical Units: Healthcare camps and mobile medical unit services for rural and remote areas under PPP model

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels7 records

Core offering

Ziqitza Healthcare Limited provides emergency medical services (EMS) in India through a network of 3,643 ambulances spanning 28 states, operating Basic Life Support (BLS), Advanced Life Support (ALS), Bike, Neonatal, Boat, and Air Ambulance services via toll-free numbers (108, 102, 1033, 112) under government PPP contracts. The company also offers corporate wellness solutions including on-site ambulances, occupational health centers, medical rooms, preventive health checkups, and telemedicine, plus direct-to-consumer private ambulance bookings and healthcare staffing and training services.

Product overview

Ziqitza Healthcare Limited operates a diversified emergency medical services platform offering both government-mandated public emergency services and corporate wellness solutions. The core platform consists of emergency ambulance services across multiple access channels (108, 102, 1033, 100, 112), supported by specialized vehicle types including Basic Life Support (BLS) and Advanced Life Support (ALS) ambulances, bike ambulances, neonatal ambulances, boat ambulances, and air ambulances. This core EMS infrastructure is augmented by digital health services including the 104 Health Helpline and Telemedicine platform for remote consultations, plus command and control centers with CAD and GPS fleet tracking systems. The corporate wellness division extends the platform with occupational health centers, on-site ambulance services, medical rooms, preventive health check-ups, first aid training, and call center BPO services. The company also provides supporting services including laboratory management, community health programs, and healthcare staffing. The portfolio is characterized by a public-private partnership model, with government contracts for state-run emergency services complemented by direct-to-consumer and corporate B2B offerings.

Differentiator

Problem solved

Functional benefit

Products and services

• 108 Emergency Ambulance Service Free emergency ambulance service accessed via toll-free 108 number providing BLS and ALS ambulances with trained EMTs and paramedics for emergency medical response across multiple Indian states.
• 102 Ambulance for Pregnant Women Free dedicated ambulance service for transporting pregnant women and neonates to healthcare facilities under Janani Shishu Suraksha Karyakram (JSSK), operating in Madhya Pradesh, Sikkim, and Odisha.
• 112 National Emergency Number Single national emergency number integrating police, fire, and medical emergency services for unified emergency response, operated under PPP with state governments.
• Dial 1033 National Highway Emergency Helpline Emergency response service for national highway accidents and medical emergencies, providing rapid response along India's major road corridors.
• 104 Health Helpline 24x7 medical advice helpline operating through call centers in Odisha, Madhya Pradesh, and Chhattisgarh, providing assistance for minor illnesses, mental distress, health scheme information, and grievance redressal.
• Feeder Ambulance (Bike Ambulance) Motorcycle-based ambulance service designed to navigate heavy traffic and reach emergencies in congested urban areas or poorly connected interior roads quickly.
• Neonatal Ambulance Specialized ambulance equipped with incubators and neonatal care equipment for emergency transfers of critically ill newborns requiring specialist treatment at other hospitals.
• Boat Ambulance Water-access ambulance service operating on FRP floating jetties for emergency medical response in flood-prone and coastal regions of Odisha.
• Referral Ambulance Inter-facility transfer service for pre-planned patient transfers between healthcare facilities, including both emergency and non-emergency medical transports.
• Air Ambulance Helicopter-based emergency medical transport service for immediate patient transfer across states or countries for critical care needs.
• Tele Health Helpline / Telemedicine Electronic communication-based clinical services providing medical consultations to patients without in-person visits, supported by a network of trained in-house MBBS physicians available PAN India.
• 181 Women Help Line (WHL) Dedicated women helpline service providing support, guidance, and emergency assistance to women in distress through a single national number.
• Command and Control Room Centralized dispatch center with GPS tracking, computer-aided dispatch (CAD) systems, and real-time ambulance fleet monitoring for coordinated emergency response.
• Mobile Medical Units (MMU) Clinic-on-wheels services providing basic healthcare and access to modern medicine in remote and rural areas of India under public-private partnership programs.
• Operation and Management of Call Center Business process outsourcing service for operating and managing call centers with real-time monitoring and performance reporting.
• Occupational Health Center On-site medical rooms with doctors providing preventive care, emergency medical services, statutory compliance support, and health monitoring for factory and industrial locations.
• Corporate Health Services Comprehensive workplace healthcare solutions including ambulance on site, wellness programs, telehealth services, medical rooms, doctors on site, and preventive health check-ups for organizations.
• Ambulance Subscription Annual subscription service ensuring corporate clients have guaranteed access to trusted ambulance services 365 days within the golden hour.
• Ambulance On Site Dedicated on-site ambulance service at corporate locations providing immediate medical emergency response and timely hospital transfers.
• Medical Room On-site medical consultation facilities with qualified medical teams following well-defined protocols for workplace healthcare.
• Preventive Health Check-ups Comprehensive health screening programs designed for early detection and prevention of diseases among employees.
• Wellness at Workplace

Quantifiable outcome

• 46,853,309+ people served across all services
• +4 more outcomes

Named customers23 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Seven partnerships are on record, tiered core and major.

• National Health Mission (NHM)coreStrategic or Co-development PartnerZiqitza partners with National Health Mission (NHM) across multiple states to operate government-funded emergency medical services including 108 ambulance, 102 maternal ambulance, and 104 health helpline. These PPP contracts are the primary revenue driver for the company.
• Madhya Pradesh GovernmentcoreStrategic or Co-development PartnerState Government PPP partnership for operating 108 emergency ambulance, 102 maternal ambulance, 104 health helpline, and other emergency services across 47+ districts.
• Odisha GovernmentcoreStrategic or Co-development PartnerState Government partnership for 108 ambulance service, 102 maternal ambulance, 112 emergency response, and 104 health helpline. Includes special services like boat ambulances for flood-prone areas.
• Jharkhand GovernmentcoreStrategic or Co-development PartnerPPP partnership for 108 emergency ambulance service launched in 2015 with phased deployment of 339 ambulances across the state.
• Punjab GovernmentcoreStrategic or Co-development PartnerState Government partnership for 108 emergency ambulance service operations in Punjab.
• Sikkim GovernmentcoreStrategic or Co-development PartnerState Government partnership for 108 emergency ambulance and 102 maternal ambulance services.
• Chhattisgarh GovernmentmajorStrategic or Co-development PartnerPartnership for 104 health helpline launch in Chhattisgarh state.

Scale indicators13 records

Recent moves6 records

Expansion highlights6 records

Others

• Practo: Practo is a leading Indian digital health platform offering online doctor consultations, appointment booking, and corporate wellness programs. It is comparable to Ziqitza's telemedicine and corporate wellness verticals as an adjacent digital health provider serving similar enterprise customers.
• Portea Medical (HealthVista): Portea Medical is one of India's largest home healthcare providers, offering clinical home visits, elder care, and chronic disease management. It is thematically adjacent to Ziqitza's mobile medical units, home-based services, and broader integrated healthcare delivery model.

Broad incumbents

• American Medical Response (AMR): AMR is the largest private ambulance provider in the United States, offering 911 emergency, interfacility, and managed transportation services. It is a broad incumbent comparable to Ziqitza in terms of operating model — government contracts, fleet operations, and broad medical transport services.
• Falck A/S: Falck is a Denmark-headquartered global leader in ambulance services, emergency response, and healthcare workforce solutions. It is comparable to Ziqitza as a broad incumbent in the EMS space with diversified services including corporate healthcare staffing and patient transport.

Direct peers

• BVG India Limited: BVG India operates the Maharashtra state 108 ambulance service (Dial 108) and is a major PPP-based EMS operator in India. As a direct competitor to Ziqitza in the government ambulance segment, BVG is highly comparable in business model and scale.
• GVK EMRI (Emergency Management and Research Institute): GVK EMRI is India's largest emergency medical services provider, operating 108 ambulance services across multiple states under PPP contracts. As the clear #1 player versus Ziqitza's #2 position, it is the most directly comparable peer in terms of business model, fleet scale, and government contract base.

Emerging players

• StanPlus: StanPlus is an Indian private ambulance aggregator focused on emergency response and hospital transfers using technology-driven dispatch. It competes with Ziqitza in the higher-margin private and corporate ambulance segment, especially in metro markets like Hyderabad and Bangalore.
• RED.Health (Red Life): RED.Health is a tech-enabled ambulance and medical transport startup in India offering private and emergency ambulance services. It targets hospitals and corporate clients with a digital-first model, partially overlapping with Ziqitza's corporate and D2C ambulance offerings.
• Medulance: Medulance is a Delhi-based private ambulance and medical transport provider using GPS-enabled dispatch and a mobile booking app. It competes in the same private ambulance and corporate wellness space as Ziqitza's Jeevan Doot app and direct ambulance services.
• AmbiPalm Healthcare: AmbiPalm is an Indian pre-hospital emergency care provider offering ambulance services and first-aid training. It overlaps with Ziqitza's specialized product lines including bike ambulances, training services, and emergency medical transport.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Instagraminstagram.com/ziqitza_healthcare
• Xx.com/Ziqitza
• Facebookfacebook.com/ziqitza
• LinkedInlinkedin.com/company/1974924

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds3 records

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Ziqitza Health Care