What Cook Solutions Group does

Cook Solutions Group (CSG) is a privately held IT and security systems integrator founded in 2002 in Portland, Oregon, by Brian Cook and operating today with approximately 550 employees across more than 12 U.S. states. The company was rebranded from Cook Security Group to Cook Solutions Group in October 2021 to reflect the breadth of its offerings beyond physical security. CSG sells an integrated ecosystem spanning retail banking technology (ATMs, Interactive Teller Machines, teller cash recyclers), physical and video security (Piko VMS, access control, intrusion detection), and managed services (RemoteView, 24/7 Network Operations Center, Cook Command Center). Underlying the portfolio are four proprietary platforms: Piko VMS, a unified video management system with AI-powered object and people detection, license plate recognition, and integration into ATM/ITM transaction data; RemoteView, which provides outbound-only AES-256-encrypted VPN remote management for ATMs, ITMs, surveillance, alarms, and access control; Conveyance, a serverless cloud-based check imaging solution; and Cook Command Center, a single web-based portal for equipment, service, and case management. CSG's primary customers are U.S. community and regional banks, credit unions, and commercial businesses (including data centers and stadiums), with named logo presence at Oregon Community Credit Union, BECU, People's Bank, Unitus, Asante Credit Union, and Portland Timbers.

CSG generates revenue from four streams: managed services subscriptions (monthly, with a 30-day-out no-penalty clause), security hardware and software sales plus integration, banking technology hardware sales (ATMs, ITMs, TCRs), and professional services including strategic workshops, CAD/engineering, and compliance consulting. Pricing is not publicly disclosed; average upfront savings per financial institution on ITM deployment are reported at ~$150,000, with entry costs down 68% over five years. Distribution is primarily direct enterprise field sales augmented by an NCR channel partnership (NCR Partner of the Year). The company is SOC 2 Type II compliant and monitors 390,000+ endpoints across 25,000+ customer locations, closing ~446,000 service tickets annually and processing over 105 million monitored transactions per year. The customer base exceeds 3,800 organizations, anchored in financial institutions and broadening into commercial verticals.

Name

Cook Solutions Group

Legal name

Cook Solutions Group

Website

https://cooksolutionsgroup.com

Company type

Private

Founded year

2002

Operating status

Operating

Headcount range

251–500 employees

Short description

Cook Solutions Group is a privately held U.S. systems integrator serving banks, credit unions, and commercial businesses with proprietary video management (Piko VMS), remote managed services (RemoteView), serverless check imaging (Conveyance), and ATM/ITM banking technology across 12+ states.

Ownership category

akta.pro rank

Headquarters

HQ city

Portland

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Supply Chain, Infrastructure, Marketing or Sales

Revenue model

1. Managed Services: Remote management of ATMs, ITMs, TCRs, alarms, access control, and video surveillance systems through RemoteView platform. Recurring revenue from monitoring, maintenance, and support contracts with 24/7 NOC capabilities.
2. Security Solutions Sales & Integration: Video surveillance hardware/software, access control systems, and alarm monitoring services. Includes Piko VMS platform, installation, and ongoing support.
3. Banking Technology Solutions: ATM sales, support, and service; Interactive Teller Machine (ITM) solutions; teller cash recyclers; and video banking technology for financial institutions.
4. Professional Services: Strategic workshops, implementation services, CAD/engineering, custom branding screens, video call center setup, and compliance consulting.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels7 records

Core offering

Cook Solutions Group integrates physical security, retail banking technology, and remote managed services into a single-vendor ecosystem for U.S. financial institutions and commercial businesses. Core offerings include the proprietary Piko video management platform, RemoteView managed services for ATMs/ITMs/alarms/access control, Conveyance cloud-based check imaging, and Cook Command Center unified management interface, delivered alongside Interactive Teller Machines, Teller Cash Recyclers, ATM hardware sales, access control, and intrusion detection solutions.

Product overview

Cook Solutions Group operates as a national provider of integrated security, retail banking, and managed services solutions. The company offers a unified ecosystem combining multiple product lines: Piko VMS (video management system with AI analytics) as the core security platform; RemoteView Managed Services for remote monitoring of ATMs, ITMs, TCRs, alarms, and video surveillance; Conveyance for serverless cloud-based check imaging; and Cook Command Center as a centralized management interface. Additional offerings include Interactive Teller Machines (ITMs) for retail banking, teller cash recyclers, ATM security solutions, access control, and intrusion detection systems. The company was rebranded from Cook Security Group to Cook Solutions Group in 2021 and holds SOC 2 Type 2 certification. Entry costs for ITM implementation have been reduced by 68% over the past five years, representing approximately $150,000 in average upfront savings per financial institution.

Differentiator

Problem solved

Functional benefit

Brands

• Piko: A Unified Security Platform - video management software (VMS) providing seamless viewing and maintenance experience for security surveillance systems with AI analytics, object detection, and mobile access.
• RemoteView
• Conveyance
• Cook Command Center
• Squatch BBQ Sauce

Products and services

• Piko VMS (Video Management System) Unified video management system providing video surveillance with open API integrations for alarm, access control, fire, and IoT systems. Supports 1-10,000+ cameras with features including MFA, advanced object search, resource grouping, encrypted archives, mobile app access, AI-powered object detection, line crossing, people counting, heat mapping, and license plate recognition. Designed for financial institutions, sports venues, data centers, and commercial facilities.
• RemoteView Managed Services Remote managed services platform providing remote monitoring, patching, and technical support for ATMs, ITMs, TCRs, video surveillance systems, alarms, and access control. Uses outbound-only AES 256-bit encrypted VPN connections and functions as an additional IT/security operations team for financial institution customers with 24/7 NOC capabilities.
• Conveyance Serverless cloud-based check imaging solution that consolidates check imaging from multiple sources for banks and credit unions, eliminating the need for on-premise hardware and supporting deposit fraud detection integration with partners such as Advanced Fraud Solutions.
• Cook Command Center Secure centralized web interface that enables customers to view and manage equipment, access service history, preventative maintenance information, real-time status, electronic journals, submit service requests, and interact with law enforcement through case management. Includes CustomerView, RemoteView, and System modules accessible on any device.
• Interactive Teller Machines (ITMs) Video banking terminals that enable face-to-face teller interactions remotely, allowing financial institutions to extend branch hours and reduce operational costs while maintaining personal customer service. Distributed in partnership with NCR.
• Teller Cash Recyclers (TCRs) Cash recycling systems for branch automation that automatically handle cash deposits and dispensations, reducing vault requirements and manual cash handling at bank branches.
• Video Surveillance Systems Video surveillance hardware and software with built-in AI and analytics for financial institutions, stadiums, data centers, and commercial facilities. Includes cameras, encoders, and integration with the Piko VMS platform.
• Access Control Systems Access control systems integrated with video surveillance and alarm monitoring for commercial and financial institution security. Open APIs enable integration with Piko VMS and broader security stacks.
• Intrusion Detection and Alarm Monitoring Security alarm systems with IP alarm communicators replacing analog POTS lines for reliable alarm transmission, paired with 24/7 monitoring services for commercial and financial institution facilities.
• ATM Sales, Support and Service Full-service ATM solutions including sales, installation, maintenance, and security monitoring for financial institutions, delivered through the NCR channel partnership.
• ATM Security Solutions Multi-layered ATM security protecting against hook and chain attacks, skimming, deep insert skimming, jackpotting, man-in-the-middle attacks, and transaction reversal fraud. Includes hard drive encryption, endpoint security, and Reg E compliance support.

Quantifiable outcome

• Entry costs for ITM deployment reduced by 68% over last 5 years
• +4 more outcomes

Named customers9 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

AI capability8 records

Feature5 records

Partnerships

Seven partnerships are on record, tiered core and minor.

• NCRcoreChannel Partner/ Reseller/ DistributorNCR Partner of the Year recipient; resells and deploys NCR ATM and ITM technology; following acquisition of uGenius Technology in 2013, CSG maintains strategic relationship for branch transformation solutions
• Bad Bones BBQminorStrategic or Co-development PartnerLocal BBQ sauce partner producing CSG's signature Squatch BBQ Sauce and Rub products; both CSG and Bad Bones share homegrown Oregon entrepreneurship values; Brian Gurney, former graphic designer turned BBQ champion
• Unitus Credit UnionminorGTM or Marketing PartnerCo-sponsored Wine on the Willamette event benefiting Doernbecher Children's Hospital and Children's Miracle Network; raised over $47,000 combined from sponsorships, ticket sales, and auction
• Credit Unions for KidsminorGTM or Marketing PartnerProud sponsor of Credit Union's for Kids, a non-profit collaboration supporting 170 Children's Miracle Network Hospitals; 100% of donations go directly to local CMN hospitals
• SOC 2 Type II Audit PartnerscoreTechnology or IntegrationAnnual third-party SOC 2 Type II audit conducted to verify controls for security, availability, processing integrity, confidentiality, and privacy of customer data and systems
• Hood to CoastminorGTM or Marketing PartnerFive-year participant in 200-mile Hood to Coast relay from Portland to Seaside; proceeds benefit Providence Cancer Center; CEO Brian Cook and employees participate annually
• JDRF (Juvenile Diabetes Research Foundation)minorGTM or Marketing PartnerThree-year participant in JDRF Walk to Cure Diabetes; company support began when two employees and an employee's son were diagnosed with Type 1 diabetes

Scale indicators8 records

Recent moves7 records

Expansion highlights6 records

Broad incumbents

• NCR Atleos: ATM and ITM hardware/services spinoff from NCR — the OEM anchor of CSG's banking channel; competes broadly with CSG on ITM deployment services while remaining CSG's most important partner.
• Avigilon (Motorola Solutions): Video management and access control vendor owned by Motorola Solutions; competes with Piko VMS in financial and enterprise accounts and is often deployed by competing integrators bidding against CSG.
• Diebold Nixdorf: Global ATM, ITM, and branch self-service OEM serving large banks; competes with the CSG/NCR channel for branch transformation and managed services on the banking side of CSG's portfolio.
• Securitas Technology (incl. STANLEY Security): Global commercial electronic security integrator and managed services provider, following STANLEY Security acquisition; competes with CSG on integrated security and managed video contracts at scale.

Emerging players

• Genetec: Unified security software vendor (Security Center, AutoVu LPR, ClearID) competing with Piko VMS at the platform layer; increasingly used by integrators as an alternative to CSG's proprietary video stack.

Direct peers

• Guardian Access Solutions: Regional US systems integrator delivering video surveillance, access control, and intrusion solutions to banks, credit unions, and commercial customers; mirrors CSG's go-to-market in financial institutions.
• Convergint Technologies: Large privately held systems integrator specializing in electronic security, fire alarm, and building automation; competes head-to-head with CSG for community bank, credit union, and commercial security integration deals across the US.
• 3Sixty Integrated Solutions: Mid-market security and surveillance integrator focused on financial institutions and retail; comparable to CSG in vertical mix, integration model, and reliance on video and access control service contracts.
• Kastle Systems: Managed security services firm specializing in cloud-based video surveillance and access control for commercial real estate and financial tenants; overlaps with CSG's RemoteView-style managed services and Piko VMS offerings.
• Interface Security Systems: Managed security services provider delivering video surveillance, intrusion, access control, and managed network services to multi-site retail and financial customers — a near-twin service mix to CSG's managed services and Piko stack.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/cooksolutionsgr

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Cook Solutions Group