Bailiwick

What Bailiwick does

Bailiwick is a managed IT services provider specializing in large-scale technology deployment and managed site care for Fortune 500 enterprises across North America. Founded in 1995 in Chaska, Minnesota, the company evolved from a cabling equipment distributor into a turnkey solutions provider spanning design, deployment, configuration, and ongoing lifecycle management. Core offerings include New Store Openings/Remodels/Closures, Asset Lifecycle Management, Consolidation and Configuration, Digital Signage, WLAN, Help Desk, Loss Prevention and Security, EV Charging Solutions, and Digital Smart Locks. The company operates a 157,000 sq. ft. Integration Center in Shakopee, MN that configures 200,000+ devices annually and ships 2M+ devices per year at 99.99% inventory accuracy, supported by a nationwide network of 25,000+ skilled technicians and 50+ Fortune 500 client relationships, several exceeding 31 years.

Name

Bailiwick

Legal name

Bailiwick

Website

https://bailiwick.com

Company type

Private

Founded year

1995

Operating status

Operating

Headcount range

251–500 employees

Short description

Bailiwick is a managed IT services provider delivering large-scale technology design, deployment, and managed site care to 50+ Fortune 500 enterprises across North America, supported by a 157,000 sq. ft. Integration Center and 25,000+ technician network.

Ownership category

akta.pro rank

Product category

Managed IT Services and Large-Scale Technology Deployment

NAICS

Computer Facilities Management Services (541513), Computer Systems Design and Related Services (54151), Security Systems Services (except Locksmiths) (561621)

SIC

Services-Facilities Support Management Services (8744), Computer Communications Equipment (3576)

akta.pro primary industry

Network & Infrastructure for Security Systems (Cabling, PoE, Wireless, Edge Compute) (BPAKAGAI)

Keywords

• Managed IT services
• Technology deployment services
• Store remodel services
• Loss prevention solutions
• Digital signage installation

Headquarters

HQ city

Chaska

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure, Supply Chain

Revenue model

1. Managed IT Services: Ongoing managed services including maintenance, help desk support, and asset lifecycle management for multi-location businesses across North America
2. Technology Deployment Services: Design, deployment, and managed site care for complex large-scale IT initiatives including new store openings, remodels, store closures, digital signage, WLAN, EV charging, and security systems
3. Store Remodel Services: Large-scale store remodel execution supporting hundreds of remodels annually, including POS system replacements, surveillance modernization, network infrastructure, and back-office technology refreshes
4. Configuration and Integration: Equipment staging, configuration, kitting, and warehousing services through Integration Center with 99.95%+ inventory accuracy

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels11 records

Core offering

Bailiwick is a managed IT services provider that delivers design, deployment, and managed site care for complex, large-scale technology initiatives across thousands of multi-location enterprise sites in the U.S. and Canada. The company operates a nationwide network of 25,000+ skilled technicians and a 157,000 sq. ft. Integration Center for staging, configuring, kitting, and managing technology assets used by Fortune 500 retailers, restaurants, hospitality operators, and other multi-site enterprises. Core offerings span digital smart locks, AI-powered loss prevention (Realwave AI), digital signage, WLAN, EV charging, asset lifecycle management, and turnkey store remodel and new store opening deployments.

Product overview

Bailiwick is a managed IT services provider specializing in large-scale technology deployment for Fortune 500 clients across North America. The company operates as a platform-plus-services model, offering a comprehensive portfolio of 12 distinct solution areas. The core offerings include Digital Smart Locks (keyless access control), Realwave AI (intelligent video analytics), Loss Prevention and Security (integrated surveillance and body cameras), and Asset Lifecycle Management. Supporting services include an Integration Center for device configuration and kitting, Help Desk (24/7/365 support), WLAN, Digital Signage, EV Charging Solutions, Maintenance, and New Store Openings/Remodels. The company operates a 157,000 sq. ft. Integration Center in Shakopee, MN, deploys over 25,000 field technicians nationwide, and manages technology rollouts across thousands of locations annually.

Differentiator

Problem solved

Functional benefit

Brands

• Realwave AI: AI-powered integrated intelligence solution for retail operations and loss prevention.
• Bailiwick Services

Products and services

• Digital Smart Locks Keyless digital access solution providing secure, controllable access to retail merchandise, sensitive inventory, and restricted areas. Features remote control, real-time monitoring, audit trails, and integration with broader digital intelligence platforms; designed for retailers, restaurants, and other multi-site operators confronting organized retail crime.
• Asset Lifecycle Management Comprehensive management of technology assets from deployment through retirement, including repair, resale, and environmentally responsible disposal of retired equipment for multi-location enterprises.
• Consolidation and Configuration Pre-installation preparation of devices including software installation, firmware updates, configuration settings, compatibility verification, and kitting for specific site requirements, performed at the Integration Center.
• Digital Signage Digital menu systems and display solutions deployed across retail, restaurant, and hospitality environments; over 50,000 digital menu systems installed for clients.
• EV Charging Solutions Large-scale EV charging station installation services for national brands with multiple locations across North America, supporting client EV strategies.
• Help Desk 24x7x365 support organization providing customer service, technical support, and issue resolution; recognized with multiple Stevie Awards for customer service.
• Realwave AI AI-powered intelligent video surveillance and analytics platform that processes video data to detect patterns, identify anomalies, and generate actionable insights for loss prevention and operational optimization.
• Integration Center State-of-the-art staging, configuration, and kitting facility in Shakopee, MN with 157,000 sq. ft. of warehouse space; configures over 200,000 devices annually and provides secure storage of digital assets with 99.99% inventory accuracy.
• Maintenance Repair, maintenance, preventive maintenance, and upgrade services ensuring technology operates at peak efficiency with minimal downtime.
• New Store Openings / Remodels / Store Closures Comprehensive store transformation services including POS system replacements, surveillance modernization, network infrastructure, cabling, back-office technology refreshes, and complete new network deployment, with capacity for 1,500+ remodels annually for a single client.
• Loss Prevention and Security Integrated security solutions including AI-enhanced surveillance cameras, body cameras, RFID technology, digital locks, alarm systems, and access control addressing organized retail crime and asset protection.
• WLAN Wireless network solutions including guest Wi-Fi, network infrastructure enhancements, and WLAN design and deployment for multi-location environments.

Quantifiable outcome

• 99.99% inventory accuracy for client assets
• +5 more outcomes

Named customers5 records

Segments8 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability8 records

Feature3 records

Partnerships

Four partnerships are on record, tiered core, major and supporting.

• RealwavecoreTechnology or IntegrationRealwave is Bailiwick's AI partner for integrated intelligence solutions. Realwave provides AI-powered video surveillance and analytics technology that Bailiwick deploys for retail loss prevention and operational efficiency applications. CEO John Sullivan of Realwave is referenced as an industry expert in AI applications.
• 3MmajorOthers3M is a major enterprise client that awarded Bailiwick the 2019 Supplier of the Year Award. With $32 billion in sales and 91,000 employees, 3M recognized Bailiwick among 13 suppliers from thousands in its global supply base for world-class performance.
• Technology Vendors (700+)coreChannel Partner/ Reseller/ DistributorBailiwick maintains relationships with over 700 trusted industry partners and technology vendors. As a brand-agnostic provider, Bailiwick works with multiple technology vendors to deploy best-fit solutions for client needs.
• GPU/AI Infrastructure ProviderssupportingTechnology or IntegrationBailiwick partners with industry leaders for GPU processing power and reliable data backbone required for AI deployments at scale, enabling delivery of high-performing AI solutions.

Scale indicators16 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• SKC Communications: National AV, IT, and unified communications integrator serving enterprise and retail customers with deployment and managed services. Comparable to Bailiwick's commercial AV, digital signage, and multi-site technology rollouts.
• Convergint Technologies: One of the largest North American security systems integrators, providing electronic security, fire alarm, and life-safety deployments for multi-site enterprises. Directly comparable to Bailiwick's loss-prevention and security systems integration business for large-footprint retail, QSR, and financial services clients.
• Red River Technology: Managed IT services and technology lifecycle provider focused on enterprise and government clients. Comparable to Bailiwick in providing turnkey deployment, managed services, and infrastructure solutions across multi-site organizations.
• Black Box Corporation: IT infrastructure solutions provider specializing in network cabling, unified communications, and on-site deployment services. Directly comparable to Bailiwick's structured cabling and multi-site network installation business.
• AVI Systems: Large commercial AV and digital signage integrator with a national field-services footprint serving enterprise and retail customers. Closely comparable to Bailiwick's digital signage, WLAN, and large-scale multi-site technology deployment services.

Broad incumbents

• World Wide Technology (WWT): Large-scale technology solutions provider with deep network infrastructure, integration, and managed services capabilities. Comparable to Bailiwick's structured cabling, network deployment, and large-enterprise project delivery strengths.
• Anixter (WESCO): Global distributor and solutions provider of network, security, and communications infrastructure. Competes with Bailiwick in the underlying cabling and security systems deployment supply chain for enterprise and multi-site customers.
• CDW Corporation: Large diversified IT solutions provider offering hardware, software, and services to enterprise, public sector, and SMB customers. A broader incumbent competing with Bailiwick for large-scale deployment, configuration, and managed services contracts.
• ePlus Technology: Public parent of Bailiwick (NASDAQ: PLUS) and a global IT solutions and lifecycle services provider. Provides overlapping enterprise IT services, deployment, and managed services capabilities to large customers in adjacent segments.
• Insight Enterprises: Global IT solutions and services provider covering hardware procurement, deployment, and managed services. Overlaps with Bailiwick's enterprise deployment and managed IT services offerings across multi-site retail, healthcare, and manufacturing clients.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat6 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/BailiwickIT
• YouTubeyoutube.com/@BailiwickTechnologySolutions
• Facebookfacebook.com/bailiwickitsolutions
• LinkedInlinkedin.com/company/79947
• Instagraminstagram.com/BailiwickTechnologySolutions

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Bailiwick