CWD Group

What CWD Group does

CWD Group, Inc. is a Seattle-based, privately held community association management company founded in 1995 that provides full-service management for homeowner associations, condominium associations, and townhome communities across the Pacific Northwest, with offices in Seattle and Portland. Its core offerings span six integrated service lines - Client Services, Accounting, Community Management, Project Management, Maintenance, and Engineering - supplemented by transactional document services (Disclosure/Resale Certificates, Lender Reports, Escrow Demands) and an independent Resale Certificate Review consulting practice available to non-CWD communities. Underlying technology consists of a client portal (owner login via abc.eunify.net), an Escrow Connect online ordering platform for document transactions, and the proprietary CWD University nationally certified education program. There is no public API or AI capability identified in the source material.

CWD Group operates on a hybrid revenue model combining recurring community association management fees with transaction-based document services. Community association management fees (subscription/recurring) cover the bulk of revenue across 209+ communities ranging from 2 to over 700 units, with $8 billion in aggregate property value under management and 24,000+ residents served. A secondary transaction-fee stream is generated per real-estate closing through Disclosure/Resale Certificates, Update Reports, Lender Reports (Condo Questionnaires), and Escrow Demands, with a $50 rush-service surcharge and a 6-month or 30-day validity window depending on document type. Professional services revenue comes from the independent Resale Certificate Review consulting offering for Realtors and buyers. Go-to-market is direct enterprise field sales with assigned community manager teams and Board-of-Director-involved manager selection; the firm reports it has never advertised and relies exclusively on word-of-mouth and staff referrals.

The company is owner-operated by Founder Marshall Johnson, with CEO Jerry Ringenberg, COO Jackki Vo (tenure since 2013), CDO Alicia Graham, CCO Shayna Schuermann, and functional Directors covering Accounting, Project Management, Engineering, Maintenance, IT, HR, and Corporate Controller functions. CWD Group maintains an active presence with the Community Associations Institute (CAI) as a national instructor and supports several PNW charitable organizations, while reporting 200+ years of combined community-association-specific management experience and the highest staff and client retention in the industry.

Name

CWD Group

Legal name

CWD Group, Inc.

Website

https://cwdgroup.com

Company type

Private

Founded year

1995

Operating status

Operating

Headcount range

101–250 employees

Short description

CWD Group is a Seattle-based, privately held community association management company serving homeowner associations, condominiums, and townhome communities across the Pacific Northwest, with offices in Seattle and Portland managing 209+ communities and $8 billion in property value through subscription-based management and transaction-based document services.

Ownership category

akta.pro rank

Product category

Community Association Management Services

SIC

Services-To Dwellings & Other Buildings (7340)

akta.pro primary industry

HOA / Condominium Association Management (BPAJAFAH)

akta.pro secondary industries

Mixed-Use Community Association Management (BPAJAHAF), Association Compliance, Governance & Board Support Services (BPAJAHAN), Townhome & PUD Association Management (BPAJAHAE)

Keywords

• Community association management
• HOA management services
• Condo management services
• Property management services
• Residential property maintenance

Headquarters

HQ city

Seattle

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Community Association Management Services: Full-service community association management for residential communities including condominiums, townhomes, and single family homes. Services include accounting, community management, project management, maintenance, and engineering.
2. Resale and Refinance Document Services: Processing of Disclosure/Resale Certificates, Update Reports, Lender Reports (Condo Questionnaires), and Escrow Demand reports for property transactions. Revenue generated through per-transaction fees with rush service option.
3. Resale Certificate Consulting: Independent, unbiased review of resale certificate and disclosure information for Realtors and Buyers. Covers communities managed by CWD Group, other companies, and self-managed communities.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels4 records

Core offering

CWD Group provides full-service community association management for homeowner associations, condominium associations, townhome communities, and mixed-use residential developments across the Pacific Northwest. Core offerings include Client Services, GAAP accrual accounting, community management, project management, maintenance, and engineering services for high-rise mechanical systems. The company also generates revenue from transaction-based resale and refinance documentation (resale certificates, lender reports, escrow demands) and from CWD University, a nationally certified education program for managers and boards.

Product overview

CWD Group is a community association management company offering a unified suite of services for homeowner associations, condominiums, and residential communities. The core service portfolio includes Client Services, Accounting, Community Management, Project Management, Maintenance, and Engineering. Supporting these core offerings are transactional document services (Disclosure/Resale Certificates, Lender Reports, Escrow Demands) and educational programs through CWD University. The company also provides consulting services for resale certificate review. No product integrations, API, or AI capabilities are offered.

Differentiator

Problem solved

Functional benefit

Products and services

• Client Services

Quantifiable outcome

• Average 6 communities per manager - less than half the industry average, enabling proactive vs reactive management
• +3 more outcomes

Named customers14 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

Six partnerships are on record, tiered core and minor.

• Community Associations Institute (CAI) - Washington State ChaptercoreOthers · 1 January 1995National organization dedicated to fostering vibrant, responsive, competent community associations. CWD Group is a national instructor and leader in CAI. Mission to assist community associations in promoting harmony, community, and responsible leadership through education and knowledge.
• Let's RoamminorOthersLet's Roam specializes in adventure-based activities such as scavenger hunts, team-building events, and city explorations. They partner with various charitable organizations and contribute a portion of profits to support local causes focusing on education, community development, and environmental sustainability.
• Mercy HousingminorOthersOne of the nation's largest affordable housing organizations participating in development, preservation, management, and financing of affordable housing across the country. Serves low-income families, seniors, and people with special needs.
• Pike Place Market FoundationminorOthersNon-profit supporting housing and services for low-income neighbors through fundraising, advocacy, and community building. Funds social services including Pike Market Medical Clinic, Senior Center, Food Bank, Heritage House, and Child Care & Preschool.
• Ronald McDonald House - Western WashingtonminorOthersProvides home-away-from-home for families while children undergo treatment at Seattle Children's Hospital. Offers housing, stocked pantry, meals through volunteer groups, activities, and therapy dog visits.
• Toys for TotsminorOthersU.S. Marine Corps Reserve program collecting new, unwrapped toys during October-November-December and distributing as Christmas gifts to less fortunate children in local communities.

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• FirstService Residential: Largest residential property manager in North America, managing thousands of HOAs and condominiums across the U.S. and Canada. Directly comparable to CWD in core service offering (HOA management) but operates at national scale and serves many more segments than CWD's Pacific Northwest focus.
• Associa: One of the largest U.S. community association management companies with a national footprint and broad service portfolio. Directly competes with CWD for HOA management contracts but offers scaled, multi-region capabilities that CWD does not.

Direct peers

• Sentry Management: Established community association management firm with regional offices across the U.S., specializing in HOA and condominium management. Closely comparable to CWD in service model and customer base, with similar full-service offerings including accounting, board support, and resale document services.
• RealManage: Tech-enabled community association management company serving HOAs, condos, and cooperatives across multiple U.S. markets. Comparable to CWD in core service offering but with greater technology emphasis and broader geographic reach.
• Goodwin & Company: Pacific Northwest-headquartered community association management firm serving HOA and condominium clients in the same regional market as CWD. Most direct local competitor, with overlapping service offerings and similar customer profiles in the Seattle/Portland area.

Regional players

• Taylor Management Company: Regional community association manager focused on the Northeast U.S. providing HOA and condominium management services. Comparable to CWD in operating model and customer base, though geographically distinct.
• Kuester Management Group: Regional community association management company based in the Carolinas serving HOAs and condominiums. Comparable full-service model to CWD but with regional concentration in the Southeastern U.S.
• Pacific Southwest Management Services: West Coast regional community association manager providing HOA and condominium services. Similar operating model and customer profile to CWD but concentrated in Southern California rather than the Pacific Northwest.
• Cornerstone Management Group: Regional community association management firm serving residential HOAs with full-service management similar to CWD. Comparable in scope and customer base, though smaller scale and operating in different geographies.

Emerging players

• Vantaca: Software platform purpose-built for community association management, serving as a technology backbone for HOA managers including some competitors of CWD. Adjacent comparable as it targets the same customer workflows that CWD performs manually (accounting, board communications, document services).

Market position

Strengths4 records

Weaknesses5 records

Competitive moat4 records

Key highlights7 records

Customer concentration

• Xx.com/thecwdgroup
• Facebookfacebook.com/373630256161032

Revenue estimate

Valuation estimate

Number of profiles

Profiles12 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about CWD Group