InterCall
Intercall is a UK-based designer and supplier of nurse call and care communication systems, serving hospitals, residential care homes, dementia care facilities, custodial sites, and commercial buildings across the UK, Middle East, and Australia through direct enterprise sales.
- Company typePrivate
- Founded1993
- HeadquartersChicago, United States
- Headcount5,001–10,000
- GTM typeB2B
- OfferingHardware or Manufacturing
What InterCall does
Intercall, operating as Lismore Instruments Ltd, is a UK-based designer and supplier of nurse call and care communication systems headquartered in Partridge Green, West Sussex. Founded over 30 years ago, the company specializes in care call infrastructure for hospitals, residential care homes, assisted living facilities, dementia care units, mental health facilities, custodial environments, and commercial buildings. Its installed customer base spans the United Kingdom, the Middle East (Egypt and UAE), and Australia, including named clients such as Barchester, HC One, Hallmark, NHS trusts, the Ministry of Health Egypt, Dubai Health Authority, and Bentley Hospital Australia.
The company's product portfolio centers on the Touch Series nurse call platform with multiple programmable events and third-party system integration, complemented by Intercall One (a cable-compatible replacement system for existing installations), the legacy Series 600 & 700, and a set of specialized modules: SafeGuard Dementia Care, Intercall Cloud (cloud-based management and monitoring), Datalogging (event and response-time analytics), Guardian (staff safety and protection), and Secure Systems / Cell Call (custodial environments). The technology architecture is predominantly purpose-built hardware with a cloud-based management layer and integration capabilities aimed at healthcare IT ecosystems.
Intercall generates revenue from two streams: (1) hardware sales of nurse call and care communication systems, and (2) recurring technical support, maintenance, and advisory services for the installed base. The company operates a direct enterprise field sales motion, with in-house technical staff providing system specification, online demos, and ongoing support. Pricing is quote-based and not publicly disclosed. Channel partners including AusScott Systems (Australia), Delta Telecom (UK installation), and KYR (Egypt) extend reach into international and regional markets without requiring direct headcount expansion.
InterCall firmographics
Firmographics- Name
- InterCall
- Legal name
- Lismore Instruments Ltd
- Website
- https://intercall.com
- Company type
- Private
- Founded year
- 1993
- Operating status
- Operating
- Headcount range
- 5,001–10,000 employees
- Short description
- Intercall is a UK-based designer and supplier of nurse call and care communication systems, serving hospitals, residential care homes, dementia care facilities, custodial sites, and commercial buildings across the UK, Middle East, and Australia through direct enterprise sales.
- Ownership category
- akta.pro rank
InterCall industry classification
Industry- Product category
- Nurse Call and Care Communication Systems
- NAICS
- Computer Systems Design and Related Services (54151), Computer Systems Design Services (541512), Services for the Elderly and Persons with Disabilities (624120)
- SIC
- Services-Misc Health & Allied Services, Nec (8090), Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- Care Coordination & Navigation (Multi-Provider) (HLADALAB)
- akta.pro secondary industries
- Omnichannel Patient Communications & Contact Center (Voice/SMS/Email/Chat) (HLACAEAC), Cross-Organization Care Coordination & Referral Interoperability (ADT, eReferrals, transitions of care) (HLACABAO)
Keywords
Where InterCall is headquartered
LocationHeadquarters
- HQ city
- Chicago
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
InterCall business model
Business model- GTM type
- B2B
- Offering type
- Hardware or Manufacturing
- Cost components
- Personnel, Supply Chain, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Nurse Call System Hardware Sales: Sale of nurse call hardware systems including Touch Series, Intercall One, Series 600 & 700, and specialized systems for dementia care, staff safety, and secure environments
- Technical Support and Maintenance Services: Ongoing technical support, system maintenance, and advisory services for existing installations, providing recurring service revenue
Go-to-market motion1 record
Distribution channels1 record
Marketing channels9 records
InterCall product offering
Product offeringCore offering
InterCall designs, manufactures, and supports nurse call and care communication systems for healthcare, residential care, custodial, and commercial facilities. The portfolio spans the Touch Series, Intercall One, Series 600 & 700, SafeGuard Dementia Care, Intercall Cloud, Datalogging, Guardian staff safety, and Secure Systems, with installation, technical support, and ongoing maintenance services delivered to care-sector customers globally.
Product overview
InterCall offers a unified nurse call and care communication platform with multiple product lines designed by healthcare professionals for healthcare professionals. The core portfolio includes the Touch Series (with multiple programmable events and third-party integration capabilities), Intercall One (cable-compatible replacement system), and Series 600 & 700 (established nurse call systems). The product range is organized across solution categories including Nurse Call, Staff Safety, Disabled Toilet Alarms, and Cell Call for custodial environments. Add-on modules extend the platform including SafeGuard Dementia Care for cognitive impairment support, Datalogging for analytics, Intercall Cloud for remote management, Secure Systems for high-security environments, and Guardian for staff protection. The systems serve diverse sectors including Healthcare (hospitals, residential care, dementia care, mental health), Custodial, and Commercial facilities.
Differentiator
Problem solved
Functional benefit
Brands
- Intercall Touch: Nurse call system offering easy communication and management of patient care with multiple programmable events and integration tools to third-party systems.
- Intercall One
- SafeGuard Dementia Care
- Series 600 & 700
- Intercall Cloud
- Guardian
- Datalogging
- Secure Systems
Products and services
- Intercall Touch A flagship nurse call system offering easy communication and management of patient care, with highly flexible programmable events and integration tools to third-party healthcare systems. Used by hospitals, care homes, and assisted living facilities.
- Intercall One A nurse call system designed to replace existing legacy systems using the same cables, enabling straightforward installation in care facilities. Targeted at facilities upgrading older Intercall or third-party nurse call infrastructure.
- Series 600 & 700 An established nurse call system series previously installed across care facilities, featuring a remodelled Touch range design and a proven track record in residential care environments.
- SafeGuard Dementia Care A specialized care call system designed for dementia care environments and patients with cognitive impairments. Part of the SafeGuard product line.
- Intercall Cloud A cloud-based management and monitoring platform that enables remote visibility, management, and monitoring of Intercall nurse call systems across care facilities.
- Guardian A staff safety and protection system providing emergency response capabilities for healthcare workers in clinical and care environments.
- Secure Systems Secure communication systems designed for custodial and high-security environments, providing controlled inmate-to-staff and inter-cell communication.
- Nurse Call Solution The core nurse call solution enabling patient-to-staff communication and care request management in hospitals, residential care homes, and assisted living facilities.
- Staff Safety Solution A staff safety solution for healthcare environments, providing protection and emergency response capabilities for clinical and care workers.
- Disabled Toilet Alarms An alarm system for disabled toilet facilities, ensuring accessibility compliance and emergency response in commercial buildings, retail, hotels, and care premises.
- Cell Call A cell call solution for custodial environments enabling secure inmate communication and emergency alerts in prisons and detention facilities.
Companies that use InterCall
Customer profileNamed customers35 records
Segments3 records
Ideal customer profiles3 records
InterCall technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature8 records
InterCall partnerships and signals
Strategic signalPartnerships
Three partnerships are on record, tiered minor.
- AusScott SystemsminorAusScott Systems is a company director-led business that works with Intercall nurse call systems, expressing a great working relationship and plans for future collaboration on innovative nurse call systems installations.
- Delta TelecomminorDelta Telecom, managed by Managing Director Steve Ratcliffe, has been impressed with Intercall One and serves as an installation partner able to replace existing nurse call systems using the same cables.
- KYR for Supplying and Installing EquipmentminorKYR, led by CEO Eng. Tamer Safwat, has partnered with Intercall for Touch series installations, describing a partnership built on trust with Intercall being incredibly supportive of their efforts.
Scale indicators1 record
Recent moves6 records
Expansion highlights4 records
InterCall competitors and assessment
Company assessmentDirect peers
- Tunstall Healthcare: UK-headquartered provider of telecare, telehealth, and nurse call/care communication systems for residential care homes, housing associations, and local authorities. Direct competitor with overlapping product lines and customer base across the UK elderly care market.
- C-TEC (Computechnic): UK-based manufacturer of disabled toilet alarms, nurse call systems, and staff protection solutions serving hospitals, care homes, and commercial facilities. Direct competitor with similar product breadth and UK care-sector focus.
- Aid Call (Legrand Care): UK nurse call and wireless care communication systems provider, part of Legrand's healthcare division. Direct competitor targeting the same residential care and hospital segments with comparable IP-based nurse call platforms.
- Cornell Communications: US manufacturer of nurse call, emergency call, and wireless communication systems for healthcare and senior living facilities. Direct competitor with comparable nurse call product lines serving care homes and hospitals.
- Jeron Electronic Systems: Manufacturer of nurse call, wander management, and staff duress systems for hospitals, long-term care, and behavioral health facilities. Comparable in offering integrated nurse call with safety/security modules (analogous to Intercall's Guardian and SafeGuard lines).
Broad incumbents
- Rauland-Borg (Resideo): Established US nurse call and healthcare communications brand now part of Resideo (Honeywell spin-off). Competes in hospitals and large care facilities with integrated clinical communications platforms — comparable in product category though much larger and US-anchored.
- Ascom: Swiss-listed provider of healthcare mobile communications, nurse call, and clinical workflow solutions for hospitals and care homes. Overlaps in nurse call and care communications, with broader enterprise mobility portfolio and global scale.
- Stanley Healthcare (Securitas Healthcare): Healthcare technology division within Securitas providing real-time locating, staff safety, and patient communication systems for hospitals and senior living. Overlaps in staff safety (Guardian equivalent) and care communications.
Emerging players
- Critical Alert Systems: Provider of IP-based nurse call and clinical workflow solutions targeting hospitals and senior living. Comparable in shifting nurse call from legacy wiring toward software-defined, mobile-first architectures — partial overlap with Intercall's Touch and Cloud roadmap.
- Vigil Health Solutions: Canadian provider of nurse call and resident monitoring solutions for senior living and long-term care. Comparable in serving residential care homes with integrated call systems, with a more software-led product orientation than legacy hardware peers.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
InterCall social profiles
Digital presenceInterCall financial estimates
Financial estimateRevenue estimate
Valuation estimate
InterCall leadership team
Management profileNumber of profiles
InterCall funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
InterCall M&A and investment
M&A and investmentM&A3 records
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about InterCall
What does InterCall do?
InterCall designs, manufactures, and supports nurse call and care communication systems for healthcare, residential care, custodial, and commercial facilities. The portfolio spans the Touch Series, Intercall One, Series 600 & 700, SafeGuard Dementia Care, Intercall Cloud, Datalogging, Guardian staff safety, and Secure Systems, with installation, technical support, and ongoing maintenance services delivered to care-sector customers globally.
Is InterCall a public or private company?
InterCall is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was InterCall founded?
InterCall was founded in 1993. It employs 5,001 to 10,000 people.
Where is InterCall based?
InterCall is headquartered in Chicago, United States, in the North America region.
How does InterCall make money?
Two revenue lines are on record. Nurse Call System Hardware Sales are the primary driver. The others are technical Support and Maintenance Services.
Who are InterCall's main competitors?
Direct peers on record are Tunstall Healthcare, C-TEC (Computechnic), Aid Call (Legrand Care), Cornell Communications and Jeron Electronic Systems. Broad incumbents are Rauland-Borg (Resideo), Ascom and Stanley Healthcare (Securitas Healthcare). Emerging players are Critical Alert Systems and Vigil Health Solutions.
Does InterCall have an API?
No public API is recorded for InterCall.
What industry is InterCall in?
InterCall's product category is Nurse Call and Care Communication Systems. Its primary akta.pro industry code is HLADALAB, Care Coordination & Navigation (Multi-Provider), with a secondary code of HLACAEAC, Omnichannel Patient Communications & Contact Center (Voice/SMS/Email/Chat). Its NAICS code is 54151 and its SIC code is 8090.