InterCall

What InterCall does

Intercall, operating as Lismore Instruments Ltd, is a UK-based designer and supplier of nurse call and care communication systems headquartered in Partridge Green, West Sussex. Founded over 30 years ago, the company specializes in care call infrastructure for hospitals, residential care homes, assisted living facilities, dementia care units, mental health facilities, custodial environments, and commercial buildings. Its installed customer base spans the United Kingdom, the Middle East (Egypt and UAE), and Australia, including named clients such as Barchester, HC One, Hallmark, NHS trusts, the Ministry of Health Egypt, Dubai Health Authority, and Bentley Hospital Australia.

The company's product portfolio centers on the Touch Series nurse call platform with multiple programmable events and third-party system integration, complemented by Intercall One (a cable-compatible replacement system for existing installations), the legacy Series 600 & 700, and a set of specialized modules: SafeGuard Dementia Care, Intercall Cloud (cloud-based management and monitoring), Datalogging (event and response-time analytics), Guardian (staff safety and protection), and Secure Systems / Cell Call (custodial environments). The technology architecture is predominantly purpose-built hardware with a cloud-based management layer and integration capabilities aimed at healthcare IT ecosystems.

Intercall generates revenue from two streams: (1) hardware sales of nurse call and care communication systems, and (2) recurring technical support, maintenance, and advisory services for the installed base. The company operates a direct enterprise field sales motion, with in-house technical staff providing system specification, online demos, and ongoing support. Pricing is quote-based and not publicly disclosed. Channel partners including AusScott Systems (Australia), Delta Telecom (UK installation), and KYR (Egypt) extend reach into international and regional markets without requiring direct headcount expansion.

Name

InterCall

Legal name

Lismore Instruments Ltd

Website

https://intercall.com

Company type

Private

Founded year

1993

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

Intercall is a UK-based designer and supplier of nurse call and care communication systems, serving hospitals, residential care homes, dementia care facilities, custodial sites, and commercial buildings across the UK, Middle East, and Australia through direct enterprise sales.

Ownership category

akta.pro rank

Product category

Nurse Call and Care Communication Systems

NAICS

Computer Systems Design and Related Services (54151), Computer Systems Design Services (541512), Services for the Elderly and Persons with Disabilities (624120)

SIC

Services-Misc Health & Allied Services, Nec (8090), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Care Coordination & Navigation (Multi-Provider) (HLADALAB)

akta.pro secondary industries

Omnichannel Patient Communications & Contact Center (Voice/SMS/Email/Chat) (HLACAEAC), Cross-Organization Care Coordination & Referral Interoperability (ADT, eReferrals, transitions of care) (HLACABAO)

Keywords

• Nurse call systems
• Care communication systems
• Patient call solutions
• Staff safety systems
• Disabled toilet alarms

Headquarters

HQ city

Chicago

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Hardware or Manufacturing

Cost components

Personnel, Supply Chain, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Nurse Call System Hardware Sales: Sale of nurse call hardware systems including Touch Series, Intercall One, Series 600 & 700, and specialized systems for dementia care, staff safety, and secure environments
2. Technical Support and Maintenance Services: Ongoing technical support, system maintenance, and advisory services for existing installations, providing recurring service revenue

Go-to-market motion1 record

Distribution channels1 record

Marketing channels9 records

Core offering

InterCall designs, manufactures, and supports nurse call and care communication systems for healthcare, residential care, custodial, and commercial facilities. The portfolio spans the Touch Series, Intercall One, Series 600 & 700, SafeGuard Dementia Care, Intercall Cloud, Datalogging, Guardian staff safety, and Secure Systems, with installation, technical support, and ongoing maintenance services delivered to care-sector customers globally.

Product overview

InterCall offers a unified nurse call and care communication platform with multiple product lines designed by healthcare professionals for healthcare professionals. The core portfolio includes the Touch Series (with multiple programmable events and third-party integration capabilities), Intercall One (cable-compatible replacement system), and Series 600 & 700 (established nurse call systems). The product range is organized across solution categories including Nurse Call, Staff Safety, Disabled Toilet Alarms, and Cell Call for custodial environments. Add-on modules extend the platform including SafeGuard Dementia Care for cognitive impairment support, Datalogging for analytics, Intercall Cloud for remote management, Secure Systems for high-security environments, and Guardian for staff protection. The systems serve diverse sectors including Healthcare (hospitals, residential care, dementia care, mental health), Custodial, and Commercial facilities.

Differentiator

Problem solved

Functional benefit

Brands

• Intercall Touch: Nurse call system offering easy communication and management of patient care with multiple programmable events and integration tools to third-party systems.
• Intercall One
• SafeGuard Dementia Care
• Series 600 & 700
• Intercall Cloud
• Guardian
• Datalogging
• Secure Systems

Products and services

• Intercall Touch A flagship nurse call system offering easy communication and management of patient care, with highly flexible programmable events and integration tools to third-party healthcare systems. Used by hospitals, care homes, and assisted living facilities.
• Intercall One A nurse call system designed to replace existing legacy systems using the same cables, enabling straightforward installation in care facilities. Targeted at facilities upgrading older Intercall or third-party nurse call infrastructure.
• Series 600 & 700 An established nurse call system series previously installed across care facilities, featuring a remodelled Touch range design and a proven track record in residential care environments.
• SafeGuard Dementia Care A specialized care call system designed for dementia care environments and patients with cognitive impairments. Part of the SafeGuard product line.
• Intercall Cloud A cloud-based management and monitoring platform that enables remote visibility, management, and monitoring of Intercall nurse call systems across care facilities.
• Guardian A staff safety and protection system providing emergency response capabilities for healthcare workers in clinical and care environments.
• Secure Systems Secure communication systems designed for custodial and high-security environments, providing controlled inmate-to-staff and inter-cell communication.
• Nurse Call Solution The core nurse call solution enabling patient-to-staff communication and care request management in hospitals, residential care homes, and assisted living facilities.
• Staff Safety Solution A staff safety solution for healthcare environments, providing protection and emergency response capabilities for clinical and care workers.
• Disabled Toilet Alarms An alarm system for disabled toilet facilities, ensuring accessibility compliance and emergency response in commercial buildings, retail, hotels, and care premises.
• Cell Call A cell call solution for custodial environments enabling secure inmate communication and emergency alerts in prisons and detention facilities.

Named customers35 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature8 records

Partnerships

Three partnerships are on record, tiered minor.

• AusScott SystemsminorChannel Partner/ Reseller/ DistributorAusScott Systems is a company director-led business that works with Intercall nurse call systems, expressing a great working relationship and plans for future collaboration on innovative nurse call systems installations.
• Delta TelecomminorChannel Partner/ Reseller/ DistributorDelta Telecom, managed by Managing Director Steve Ratcliffe, has been impressed with Intercall One and serves as an installation partner able to replace existing nurse call systems using the same cables.
• KYR for Supplying and Installing EquipmentminorChannel Partner/ Reseller/ DistributorKYR, led by CEO Eng. Tamer Safwat, has partnered with Intercall for Touch series installations, describing a partnership built on trust with Intercall being incredibly supportive of their efforts.

Scale indicators1 record

Recent moves6 records

Expansion highlights4 records

Direct peers

• Tunstall Healthcare: UK-headquartered provider of telecare, telehealth, and nurse call/care communication systems for residential care homes, housing associations, and local authorities. Direct competitor with overlapping product lines and customer base across the UK elderly care market.
• C-TEC (Computechnic): UK-based manufacturer of disabled toilet alarms, nurse call systems, and staff protection solutions serving hospitals, care homes, and commercial facilities. Direct competitor with similar product breadth and UK care-sector focus.
• Aid Call (Legrand Care): UK nurse call and wireless care communication systems provider, part of Legrand's healthcare division. Direct competitor targeting the same residential care and hospital segments with comparable IP-based nurse call platforms.
• Cornell Communications: US manufacturer of nurse call, emergency call, and wireless communication systems for healthcare and senior living facilities. Direct competitor with comparable nurse call product lines serving care homes and hospitals.
• Jeron Electronic Systems: Manufacturer of nurse call, wander management, and staff duress systems for hospitals, long-term care, and behavioral health facilities. Comparable in offering integrated nurse call with safety/security modules (analogous to Intercall's Guardian and SafeGuard lines).

Broad incumbents

• Rauland-Borg (Resideo): Established US nurse call and healthcare communications brand now part of Resideo (Honeywell spin-off). Competes in hospitals and large care facilities with integrated clinical communications platforms — comparable in product category though much larger and US-anchored.
• Ascom: Swiss-listed provider of healthcare mobile communications, nurse call, and clinical workflow solutions for hospitals and care homes. Overlaps in nurse call and care communications, with broader enterprise mobility portfolio and global scale.
• Stanley Healthcare (Securitas Healthcare): Healthcare technology division within Securitas providing real-time locating, staff safety, and patient communication systems for hospitals and senior living. Overlaps in staff safety (Guardian equivalent) and care communications.

Emerging players

• Critical Alert Systems: Provider of IP-based nurse call and clinical workflow solutions targeting hospitals and senior living. Comparable in shifting nurse call from legacy wiring toward software-defined, mobile-first architectures — partial overlap with Intercall's Touch and Cloud roadmap.
• Vigil Health Solutions: Canadian provider of nurse call and resident monitoring solutions for senior living and long-term care. Comparable in serving residential care homes with integrated call systems, with a more software-led product orientation than legacy hardware peers.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/intercall
• Facebookfacebook.com/intercall
• LinkedInlinkedin.com/company/intercall-nursecall-systems
• Instagraminstagram.com/intercalluk

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A3 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about InterCall