Opus Research
Opus Research is a private, founder-led advisory and analysis firm covering conversational AI, voice biometrics, and CCaaS markets for enterprise CX decision-makers and technology providers through subscription advisory services, published reports, and industry events.
- Company typePrivate
- Founded1985
- HeadquartersSan Francisco, United States
- Headcount1–10
- GTM typeB2B
- OfferingServices
What Opus Research does
Opus Research is a private advisory and analysis firm founded in 1985 by Dan Miller and headquartered in San Francisco. The firm operates a publication-and-events research model rather than a software product company: it sells subscription-based advisory services, publishes formal research reports and intelliviews, and runs practitioner conferences such as the Voice Biometrics Conference and VOX Conference. Its coverage spans three practice areas — Conversational Intelligence, Intelligent Assistants, and Intelligent Authentication — with recently expanded focus on AI agent control planes and CCaaS spend dynamics.
The firm's core assets are its analyst team (Dan Miller, Peter Headrick, Derek Top, Amy Stapleton, Ian Jacobs, Greg Sterling) and a multi-decade archive of qualitative and quantitative research on conversational access technologies, voice biometrics, speech recognition, and CCaaS markets. Publications are distributed through a website platform (opusresearch.net), email newsletters, and co-hosted webinars with technology partners such as IntelePeer, Cyara, and SESTEK. The firm does not develop software, expose APIs, or maintain proprietary AI/ML models.
Revenue derives from three streams: subscription-based advisory services targeting enterprise CX decision-makers and technology vendors; sales of published research reports and white papers; and event-based income from sponsored industry conferences and webinars. The firm operates across North America, the United Kingdom, and Singapore, with named reference customers spanning financial services (ABN AMRO, Bank Leumi, Bell Canada), healthcare (WellPoint, Australian Health Management, Michigan Orthopedic Center), and other verticals adopting voice biometric and conversational AI deployments. Opus Research is privately held, founder-operated, with no disclosed external funding or parent company.
Opus Research firmographics
Firmographics- Name
- Opus Research
- Legal name
- Opus Research, Inc.
- Website
- https://opusresearch.net
- Company type
- Private
- Founded year
- 1985
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- Opus Research is a private, founder-led advisory and analysis firm covering conversational AI, voice biometrics, and CCaaS markets for enterprise CX decision-makers and technology providers through subscription advisory services, published reports, and industry events.
- Ownership category
- akta.pro rank
Opus Research industry classification
Industry- Product category
- Market Research and Advisory Services
- NAICS
- Marketing Research and Public Opinion Polling (541910), Marketing Research and Public Opinion Polling (54191), Marketing Consulting Services (541613), Management, Scientific, and Technical Consulting Services (5416)
- SIC
- Services-Engineering, Accounting, Research, Management (8700), Services-Management Consulting Services (8742)
- akta.pro primary industry
- Industry & Sector Research (Syndicated/Custom) (BPAHALAE)
- akta.pro secondary industries
- Syndicated Market Research (Panels, Omnibus, Tracker Studies) (MPAAALAB), Due Diligence & Investigative Research (BPAHALAI)
Keywords
Where Opus Research is headquartered
LocationHeadquarters
- HQ city
- San Francisco
- HQ country
- United States
- HQ region
- North America
Markets served
Opus Research business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Marketing or Sales, Others
Revenue model
- Advisory Services: Subscription-based advisory service providing forecasts, market models, and analysis to support strategic planning, business development, and go-to-market tactics. Clients gain access to intensive qualitative and quantitative research.
- Industry Events: Hosting and organizing industry conferences such as Voice Biometrics Conference and VOX Conference, featuring sponsors and attendees from the speech and conversational AI industry.
- Published Research: Sales of research reports, white papers, and intelliviews covering conversational AI, intelligent authentication, and CCaaS markets.
Go-to-market motion1 record
Distribution channels1 record
Marketing channels5 records
Opus Research product offering
Product offeringCore offering
Opus Research is a research and advisory services firm that sells subscription-based advisory services, published research reports/intelliviews, and industry conferences focused on conversational intelligence, intelligent authentication (voice biometrics), CCaaS, and customer experience technologies. Clients receive forecasts, market models, competitive analysis, and strategic guidance to support planning, business development, and go-to-market decisions.
Product overview
Opus Research is a research and advisory services firm specializing in conversational intelligence, intelligent assistants, and intelligent authentication. The company operates as a publication-and-events model rather than a software product company, offering subscription-based advisory services, published reports, conferences (Voice Biometrics Conference, VOX Conference), and webcasts. Their coverage areas include conversational AI, intelligent authentication/voice biometrics, and contact center/customer experience technologies. They do not appear to offer a software product, platform, or API-based offering.
Differentiator
Problem solved
Functional benefit
Products and services
- Advisory Service Subscription-based advisory service providing forecasts, market models, and qualitative and quantitative research to support strategic planning, business development, and go-to-market tactics for enterprise CX decision-makers and technology providers in the conversational access technologies sector.
- Research Reports Formal research reports and intelliviews covering conversational access technologies, voice biometrics, intelligent authentication, intelligent assistants, and conversational AI topics, sold through subscription and individual purchase to enterprises and technology vendors.
- Voice Biometrics Conference Industry conference dedicated to speaker verification and voice biometrics, featuring case studies, in-depth sessions, and independent vendor analysis. Held in Washington, D.C. and London.
- VOX Conference Conference focused on the voice ASP industry, self-service platform decisions, enterprise migration to Service Oriented Architecture, and hosted/managed services for the speech and voice industry.
- Webcasts and Webinars Webinars and webcasts covering AI deployment in healthcare, conversational AI, customer experience, and contact center topics, often co-hosted with technology partners.
- Consulting Services Multi-disciplinary consulting services team providing research, analysis, and guidance across technologies and applications in the conversational access technologies sector.
Quantifiable outcome
- ABN AMRO, Bell Canada (275,000 enrolled), WellPoint (150,000+ enrolled) identified as voice biometric implementation case studies
Companies that use Opus Research
Customer profileNamed customers6 records
Segments5 records
Ideal customer profiles3 records
Opus Research technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature1 record
Opus Research partnerships and signals
Strategic signalPartnerships
Two partnerships are on record, tiered minor.
- IntelePeerminorOpus Research co-hosted a webinar with IntelePeer focused on closing the gap between AI pilots and real impact in healthcare settings, demonstrating a marketing partnership for joint content development.
- Sterling AuditsminorJoint survey initiative in 2006 for purchasers of voice self-service platforms, combining Sterling Audits' market reach with Opus Research's analytical expertise.
Scale indicators3 records
Recent moves6 records
Expansion highlights4 records
Opus Research competitors and assessment
Company assessmentDirect peers
- Forrester Research: Public technology and CX research/advisory firm with overlapping coverage of CCaaS, conversational AI, and customer experience markets. Most direct competitor given similar analyst-firm subscription model and enterprise CX buyer focus.
- Omdia: Technology research firm with deep coverage of conversational AI, contact center, and intelligent authentication markets. Closest mid-size competitor in terms of analytical depth on Opus Research's specific coverage areas.
- DMG Consulting: Specialized advisory firm focused on contact center, AI, and customer experience technology research. Operates with similar boutique scale and directly targets the same enterprise CX decision-maker persona.
- Ventana Research: Research and advisory firm focused on business applications, including CX, AI, and contact center technologies. Competes for enterprise subscription advisory spend with similar analyst-driven subscription model.
- Aberdeen Group: Technology research firm with subscription-based advisory and reports on CX, contact center, and emerging enterprise technology. Operates at similar scale to Opus Research and targets overlapping buyer personas.
Broad incumbents
- Gartner: Largest pure-play IT research and advisory firm. Covers conversational AI, CCaaS, and AI agents with vastly larger analyst bench and Magic Quadrant/Market Guide franchises that compete for the same enterprise subscription budget.
- IDC: Global market intelligence firm with active coverage of CCaaS, conversational AI, and enterprise CX spending. Competes directly for vendor market-sizing subscriptions and enterprise research budgets.
- Frost & Sullivan: Global growth advisory and syndicated market research firm producing reports across CX, AI, and digital transformation. Comparable research publication model and syndicated intelligence offerings.
Emerging players
- Creative Strategies: Boutique technology research and advisory firm. Similar scale and analyst-led model covering AI and enterprise technology, addressing a comparable buyer persona of enterprise decision-makers.
Others
- IntelePeer: Communications/AI technology provider that has co-marketed webinars and content with Opus Research. Adjacent ecosystem participant—potential vendor customer rather than direct research competitor.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat3 records
Key risks5 records
Key highlights6 records
Customer concentration
Opus Research social profiles
Digital presenceOpus Research financial estimates
Financial estimateRevenue estimate
Valuation estimate
Opus Research leadership team
Management profileNumber of profiles
Profiles1 record
Opus Research funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Opus Research M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Opus Research
What does Opus Research do?
Opus Research is a research and advisory services firm that sells subscription-based advisory services, published research reports/intelliviews, and industry conferences focused on conversational intelligence, intelligent authentication (voice biometrics), CCaaS, and customer experience technologies. Clients receive forecasts, market models, competitive analysis, and strategic guidance to support planning, business development, and go-to-market decisions.
Is Opus Research a public or private company?
Opus Research is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Opus Research founded?
Opus Research was founded in 1985. It employs 1 to 10 people.
Where is Opus Research based?
Opus Research is headquartered in San Francisco, United States, in the North America region.
How does Opus Research make money?
Three revenue lines are on record. Advisory Services are the primary driver. The others are industry Events and published Research.
Who are Opus Research's main competitors?
Direct peers on record are Forrester Research, Omdia, DMG Consulting, Ventana Research and Aberdeen Group. Broad incumbents are Gartner, IDC and Frost & Sullivan. Creative Strategies is listed as an emerging player. IntelePeer is listed as an others.
Does Opus Research have an API?
No public API is recorded for Opus Research.
What industry is Opus Research in?
Opus Research's product category is Market Research and Advisory Services. Its primary akta.pro industry code is BPAHALAE, Industry & Sector Research (Syndicated/Custom), with a secondary code of MPAAALAB, Syndicated Market Research (Panels, Omnibus, Tracker Studies). Its NAICS code is 541910 and its SIC code is 8700.