IntelePeer
IntelePeer provides an Agentic AI communications automation platform for healthcare and enterprise customers. Its SmartAgent suite automates voice, SMS, and digital interactions across 2,500+ organizations with HIPAA-compliant integrations into EMR, PMS, and CRM systems.
- Company typePrivate
- Founded2007
- HeadquartersDania, United States
- Headcount251–500
- GTM typeB2B
- OfferingSoftware
What IntelePeer does
IntelePeer is a privately held communications automation company headquartered in Dania Beach, Florida, that provides an Agentic AI platform for enterprise communications across healthcare, retail, financial services, education, and transportation. Founded in 2003 with its operating entity formed in 2007, the company has evolved from CPaaS and SIP trunking origins into an AI-native communications platform serving more than 2,500 organizations. Its customer base spans dental service organizations (DSOs), eyecare practices, radiology groups, orthopedic centers, urology practices, university dental schools, and a Fortune 50 health insurance company.
The platform is anchored by SmartAgent, an AI automation product built on carrier-grade voice infrastructure with ultra-low latency, supported by SmartOffice for office workflow automation, SmartAnalytics for interaction insights, SmartEngage for omnichannel engagement, SmartFlows for custom automation, and AI Hub for centralized management. Specialized sub-products include AI Receptionist, Appointment Scheduler, Collections, SmartAgent Collections (revenue recovery for DSOs), and SmartAgent Clinical Assessment Agent (voice-powered post-procedure clinical assessments). The platform integrates with EMR/EHR, PMS, CCaaS, CRM, billing, and ERP systems, and is distributed through direct enterprise sales plus channel partnerships including Microsoft Azure Marketplace, athenahealth Marketplace, Henry Schein One Program, and ecosystem alliances with SOAP Health and Your Social Smile. The company holds HIPAA, PCI, ISO/IEC 42001, and TX-RAMP Level 2 certifications.
IntelePeer operates a hybrid go-to-market combining direct enterprise sales with channel-led distribution and product-led growth (weekly demos, ROI calculator). Pricing is quote-based subscription with annual billing cadence, typically achieving ROI in under 90 days with 45-day-or-less deployment timelines. Following a $140 million growth and debt financing round in July 2024 from Savant Growth, VantagePoint Capital Partners, Coller Capital, Manulife, Achmea, and Hollyport Capital, the company reported 57% contracted subscription ARR growth and 134% AI-related cARR growth in Q3 2025, and has automated over 1 billion customer interactions cumulatively. Leadership has expanded in 2026 with a new Chief Revenue Officer, an independent Board director, and a VP of Strategic Alliances to support healthcare AI scaling.
IntelePeer firmographics
Firmographics- Name
- IntelePeer
- Legal name
- IntelePeer Cloud Communications LLC
- Website
- https://intelepeer.com
- Company type
- Private
- Founded year
- 2007
- Operating status
- Operating
- Headcount range
- 251–500 employees
- Short description
- IntelePeer provides an Agentic AI communications automation platform for healthcare and enterprise customers. Its SmartAgent suite automates voice, SMS, and digital interactions across 2,500+ organizations with HIPAA-compliant integrations into EMR, PMS, and CRM systems.
- Ownership category
- akta.pro rank
IntelePeer industry classification
Industry- Product category
- Conversational and Agentic AI Communications Automation Platform
- NAICS
- Computer Systems Design and Related Services (54151), Computer Systems Design Services (541512), Computer Systems Design and Related Services (5415), Custom Computer Programming Services (541511), Telephone Call Centers (56142), Telemarketing Bureaus and Other Contact Centers (561422), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518210)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373), Services-Computer Programming Services (7371), Services-Telephone Interconnect Systems (7385), Computer Communications Equipment (3576)
- akta.pro primary industry
- Conversational AI Platforms (chat/voice bots, orchestration) (HDAAAFAC)
- akta.pro secondary industries
- Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL), Agents & Autonomous Workflows (Tool Use, Planning, Multi-Agent) (HDAAACAF), Voice Assistants & Voice UI (VUI) (HDAAAFAD), AI Application Enablement Platforms (Copilot/Agent Frameworks, SDKs) (HDAEANAJ), AI Integration & Orchestration Platforms (Connectors, Workflow, iPaaS for AI) (HDAEANAI), AI & Automation in Customer Service (Chatbots, Agent Assist) (EDABACAO)
Keywords
Where IntelePeer is headquartered
LocationHeadquarters
- HQ city
- Dania
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
IntelePeer business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Infrastructure, Marketing or Sales, Operations
Revenue model
- Subscription-based SaaS: AI-powered automation platform delivered as subscription service with contracted annual recurring revenue. The company reported 57% growth in contracted subscription ARR and 134% growth in AI-related cARR in Q3 2025.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Enterprise healthcare automation platform |
Go-to-market motion3 records
Distribution channels5 records
Marketing channels7 records
IntelePeer product offering
Product offeringCore offering
IntelePeer provides a conversational and Agentic AI communications automation platform that enables enterprises — primarily U.S. healthcare providers, dental service organizations, and specialty practices — to automate patient and customer interactions across voice, SMS, and digital channels. The platform centers on the SmartAgent product family for autonomous AI agents, complemented by SmartAnalytics for real-time interaction insights, SmartOffice for workflow automation, SmartEngage for omnichannel engagement, and SmartFlows for custom conversation design, with Managed Solutions services for end-to-end implementation and optimization.
Product overview
IntelePeer is a conversational and Agentic AI platform provider headquartered in Dania Beach, Florida, offering enterprise-grade AI, automation, and analytics solutions. The platform follows a platform-plus-modules architecture centered on SmartAgent™ as the core AI automation product, complemented by SmartOffice™ for office workflows, SmartAnalytics for insights and reporting, SmartEngage for customer engagement, and SmartFlows for workflow automation. The SmartSuite includes specialized solutions such as AI Receptionist for 24/7 call handling, Appointment Scheduler for workflow automation, and Collections for revenue recovery. Additional specialized products include SmartAgent Collections for DSOs and healthcare providers, and SmartAgent Clinical Assessment Agent for post-procedure clinical assessments. The platform integrates with existing healthcare systems including EMR/EHR, PMS, CCaaS, CRM, billing, and ERP systems, and is available through marketplaces including athenahealth and Henry Schein One.
Differentiator
Problem solved
Functional benefit
Products and services
- SmartAgent Core AI automation platform that delivers 24/7 service with intelligent, safety-guarded virtual agents built on carrier-grade voice and ultra-low latency. Automates conversations across voice, SMS, and digital channels for healthcare providers, DSOs, and enterprise customers.
- SmartOffice Office automation capabilities for healthcare practices including scheduling, reminders, and confirmations for any workflow.
- SmartAnalytics Enterprise-grade analytics platform providing visibility into every interaction with real-time data into predictable, safe outcomes including transcriptions, summaries, and outcome signals.
- SmartEngage Customer engagement platform component that works with SmartAgent and SmartAnalytics for omnichannel automation and integration across customer communications.
- AI Receptionist Answers and routes calls instantly with 24/7 accuracy. Automates appointment booking, new patient intake, and call routing for healthcare practices.
- Appointment Scheduler Automates scheduling, reminders, and confirmations for any workflow. Reduces scheduling time and improves patient access to care.
- SmartAgent Collections AI-powered automated revenue recovery solution that streamlines payment outreach with compliant, automated workflows for healthcare providers including DSOs, dental, dermatology, and radiology practices. Helped 42 North Dental recover $8 million in outstanding balances within nine months.
- SmartAgent Clinical Assessment Agent Voice-powered AI tool developed with Michigan Orthopedic Center that automates post-procedure clinical assessments and delivers decision-ready summaries for physicians. Integrates with EMRs and supports HIPAA compliance.
- Managed Solutions Fully managed services from design through optimization, ensuring every workflow improves, adapts, and scales safely inside the customer's environment.
- SmartFlows Workflow automation builder enabling custom conversation flows and automation sequences for AI agents.
- AI Hub Central AI management platform for deploying and managing AI agents and capabilities across the Atmosphere platform.
Quantifiable outcome
- 4x ROI for healthcare customers; 66% reduction in scheduling time from 15 to 5 minutes; 18-point increase in patient satisfaction
- +7 more outcomes
Companies that use IntelePeer
Customer profileNamed customers9 records
Segments5 records
Ideal customer profiles2 records
IntelePeer technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration11 records
AI capability9 records
Feature6 records
IntelePeer partnerships and signals
Strategic signalPartnerships
Five partnerships are on record, tiered strategic and core.
- Your Social SmilestrategicStrategic partnership to integrate IntelePeer's Agentic AI solutions with Your Social Smile's patient engagement platform for dental practices. The combined platform enables patients to visualize cosmetic treatments, book appointments, and arrange payments through AI-powered automation.
- SimonMed ImagingcoreMulti-site outpatient radiology group implementing IntelePeer's SmartAgent, SmartOffice, and SmartAnalytics solutions to automate patient workflows, reduce no-shows, and improve operational efficiency.
- Microsoft AzurecoreIntelePeer's SmartAnalytics available through Microsoft Azure Marketplace, enabling enterprise customers to deploy AI analytics solutions on Azure infrastructure. Additionally, the platform integrates with Microsoft Azure Cosmos DB for enterprise-grade performance and scalability.
- Henry Schein OnecoreIntelePeer joined Henry Schein One Program to integrate its AI solutions with Henry Schein One's dental practice management ecosystem, enabling dental practices to leverage AI-powered automation.
- SOAP HealthstrategicStrategic partnership announced to combine IntelePeer's Agentic AI communication capabilities with SOAP Health's healthcare solutions for enhanced patient engagement.
Scale indicators11 records
Recent moves6 records
Expansion highlights8 records
IntelePeer competitors and assessment
Company assessmentDirect peers
- Genesys: Provider of cloud contact center and conversational/agentic AI platforms for enterprise CX. Directly comparable to IntelePeer's SmartAgent and SmartAnalytics offerings across voice, digital, and AI-assisted agent workflows.
- Five9: Cloud CCaaS provider with growing AI agent and analytics capabilities. Competes with IntelePeer in the same enterprise contact center automation category, particularly for mid-market and large enterprise CX buyers.
- NICE: Enterprise CX and contact center vendor with Enlighten AI for agent assist, voice analytics, and AI-driven automation. Overlaps directly with IntelePeer's SmartAgent and SmartAnalytics value proposition.
- Talkdesk: Cloud contact center and AI agent platform for enterprise and healthcare customers. Directly comparable to IntelePeer in conversational AI orchestration and vertical-specific CX automation.
- Vonage (Ericsson): CPaaS and contact center provider (now part of Ericsson) offering programmable communications, AI agents, and CCaaS. Highly comparable to IntelePeer given overlapping CPaaS heritage and AI CX roadmap.
- 8x8: Cloud communications and contact center vendor with AI-powered analytics and agent assist. Competes with IntelePeer in mid-market and enterprise CCaaS deals with overlapping conversational AI features.
Broad incumbents
- Cisco (Webex Contact Center): Large incumbent offering Webex Contact Center with AI agent and analytics features as part of a broader collaboration portfolio. Competes with IntelePeer in enterprise voice and CCaaS but as part of a much wider stack.
- RingCentral: Cloud communications and contact center provider with AI-powered agent and customer engagement capabilities. Comparable to IntelePeer in CPaaS roots and AI-augmented CX, though much broader in scope.
- Zoom (Zoom Contact Center): Communications incumbent extending into contact center and AI-powered CX via Zoom Contact Center and Zoom AI Companion. Adjacent competitor with broader collaboration footprint than IntelePeer.
Emerging players
- Kore.ai: Emerging enterprise conversational and agentic AI platform focused on contact center, HR, and IT automation. Comparable to IntelePeer's SmartAgent in agentic AI capabilities, especially for healthcare-adjacent enterprises.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
IntelePeer social profiles
Digital presenceIntelePeer compliance and trust
Trust signalCompliance4 records
IntelePeer financial estimates
Financial estimateRevenue estimate
Valuation estimate
IntelePeer leadership team
Management profileNumber of profiles
Profiles5 records
IntelePeer funding detail
Funding detailFunding overview
Funding rounds14 records
Investors19 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
IntelePeer M&A and investment
M&A and investmentM&A1 record
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about IntelePeer
What does IntelePeer do?
IntelePeer provides a conversational and Agentic AI communications automation platform that enables enterprises — primarily U.S. healthcare providers, dental service organizations, and specialty practices — to automate patient and customer interactions across voice, SMS, and digital channels. The platform centers on the SmartAgent product family for autonomous AI agents, complemented by SmartAnalytics for real-time interaction insights, SmartOffice for workflow automation, SmartEngage for omnichannel engagement, and SmartFlows for custom conversation design, with Managed Solutions services for end-to-end implementation and optimization.
Is IntelePeer a public or private company?
IntelePeer is a private company. It is classified as venture growth investor backed and is currently operating.
When was IntelePeer founded?
IntelePeer was founded in 2007. It employs 251 to 500 people.
Where is IntelePeer based?
IntelePeer is headquartered in Dania, United States, in the North America region.
How does IntelePeer make money?
One revenue line is on record: subscription-based SaaS.
Who are IntelePeer's main competitors?
Direct peers on record are Genesys, Five9, NICE, Talkdesk, Vonage (Ericsson) and 8x8. Broad incumbents are Cisco (Webex Contact Center), RingCentral and Zoom (Zoom Contact Center). Kore.ai is listed as an emerging player.
Does IntelePeer have an API?
Yes. IntelePeer provides product documentation for customers, indicating API availability for developers to build and automate communications solutions. Developer documentation is at docs.intelepeer.com/Atmosphere/Content/Home.htm.
What industry is IntelePeer in?
IntelePeer's product category is Conversational and Agentic AI Communications Automation Platform. Its primary akta.pro industry code is HDAAAFAC, Conversational AI Platforms (chat/voice bots, orchestration), with a secondary code of HDAAAFAL, Contact Center Speech AI (agent assist, IVR automation). Its NAICS code is 54151 and its SIC code is 7372.