Opus Research

What Opus Research does

Opus Research is a private advisory and analysis firm founded in 1985 by Dan Miller and headquartered in San Francisco. The firm operates a publication-and-events research model rather than a software product company: it sells subscription-based advisory services, publishes formal research reports and intelliviews, and runs practitioner conferences such as the Voice Biometrics Conference and VOX Conference. Its coverage spans three practice areas — Conversational Intelligence, Intelligent Assistants, and Intelligent Authentication — with recently expanded focus on AI agent control planes and CCaaS spend dynamics.

The firm's core assets are its analyst team (Dan Miller, Peter Headrick, Derek Top, Amy Stapleton, Ian Jacobs, Greg Sterling) and a multi-decade archive of qualitative and quantitative research on conversational access technologies, voice biometrics, speech recognition, and CCaaS markets. Publications are distributed through a website platform (opusresearch.net), email newsletters, and co-hosted webinars with technology partners such as IntelePeer, Cyara, and SESTEK. The firm does not develop software, expose APIs, or maintain proprietary AI/ML models.

Revenue derives from three streams: subscription-based advisory services targeting enterprise CX decision-makers and technology vendors; sales of published research reports and white papers; and event-based income from sponsored industry conferences and webinars. The firm operates across North America, the United Kingdom, and Singapore, with named reference customers spanning financial services (ABN AMRO, Bank Leumi, Bell Canada), healthcare (WellPoint, Australian Health Management, Michigan Orthopedic Center), and other verticals adopting voice biometric and conversational AI deployments. Opus Research is privately held, founder-operated, with no disclosed external funding or parent company.

Name

Opus Research

Legal name

Opus Research, Inc.

Website

http://opusresearch.net/

Company type

Private

Founded year

1997

Operating status

Operating

Headcount range

1–10 employees

Short description

Opus Research is a private, founder-led advisory and analysis firm covering conversational AI, voice biometrics, and CCaaS markets for enterprise CX decision-makers and technology providers through subscription advisory services, published reports, and industry events.

Ownership category

akta.pro rank

Product category

Market Research and Advisory Services

NAICS

Marketing Research and Public Opinion Polling (541910), Marketing Research and Public Opinion Polling (54191), Marketing Consulting Services (541613), Management, Scientific, and Technical Consulting Services (5416)

SIC

Services-Engineering, Accounting, Research, Management (8700), Services-Management Consulting Services (8742)

akta.pro primary industry

Industry & Sector Research (Syndicated/Custom) (BPAHALAE)

akta.pro secondary industries

Syndicated Market Research (Panels, Omnibus, Tracker Studies) (MPAAALAB), Due Diligence & Investigative Research (BPAHALAI)

Keywords

• Conversational AI research
• Voice biometrics analysis
• Intelligent authentication advisory
• CCaaS market intelligence
• Customer experience research

Headquarters

HQ city

San Francisco

HQ country

United States

HQ region

North America

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Others

Revenue model

1. Advisory Services: Subscription-based advisory service providing forecasts, market models, and analysis to support strategic planning, business development, and go-to-market tactics. Clients gain access to intensive qualitative and quantitative research.
2. Industry Events: Hosting and organizing industry conferences such as Voice Biometrics Conference and VOX Conference, featuring sponsors and attendees from the speech and conversational AI industry.
3. Published Research: Sales of research reports, white papers, and intelliviews covering conversational AI, intelligent authentication, and CCaaS markets.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels5 records

Core offering

Opus Research is a research and advisory services firm that sells subscription-based advisory services, published research reports/intelliviews, and industry conferences focused on conversational intelligence, intelligent authentication (voice biometrics), CCaaS, and customer experience technologies. Clients receive forecasts, market models, competitive analysis, and strategic guidance to support planning, business development, and go-to-market decisions.

Product overview

Opus Research is a research and advisory services firm specializing in conversational intelligence, intelligent assistants, and intelligent authentication. The company operates as a publication-and-events model rather than a software product company, offering subscription-based advisory services, published reports, conferences (Voice Biometrics Conference, VOX Conference), and webcasts. Their coverage areas include conversational AI, intelligent authentication/voice biometrics, and contact center/customer experience technologies. They do not appear to offer a software product, platform, or API-based offering.

Differentiator

Problem solved

Functional benefit

Products and services

• Advisory Service Subscription-based advisory service providing forecasts, market models, and qualitative and quantitative research to support strategic planning, business development, and go-to-market tactics for enterprise CX decision-makers and technology providers in the conversational access technologies sector.
• Research Reports Formal research reports and intelliviews covering conversational access technologies, voice biometrics, intelligent authentication, intelligent assistants, and conversational AI topics, sold through subscription and individual purchase to enterprises and technology vendors.
• Voice Biometrics Conference Industry conference dedicated to speaker verification and voice biometrics, featuring case studies, in-depth sessions, and independent vendor analysis. Held in Washington, D.C. and London.
• VOX Conference Conference focused on the voice ASP industry, self-service platform decisions, enterprise migration to Service Oriented Architecture, and hosted/managed services for the speech and voice industry.
• Webcasts and Webinars Webinars and webcasts covering AI deployment in healthcare, conversational AI, customer experience, and contact center topics, often co-hosted with technology partners.
• Consulting Services Multi-disciplinary consulting services team providing research, analysis, and guidance across technologies and applications in the conversational access technologies sector.

Quantifiable outcome

• ABN AMRO, Bell Canada (275,000 enrolled), WellPoint (150,000+ enrolled) identified as voice biometric implementation case studies

Named customers6 records

Segments5 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

Two partnerships are on record, tiered minor.

• IntelePeerminorGTM or Marketing Partner · 28 April 2026Opus Research co-hosted a webinar with IntelePeer focused on closing the gap between AI pilots and real impact in healthcare settings, demonstrating a marketing partnership for joint content development.
• Sterling AuditsminorStrategic or Co-development PartnerJoint survey initiative in 2006 for purchasers of voice self-service platforms, combining Sterling Audits' market reach with Opus Research's analytical expertise.

Scale indicators3 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• Forrester Research: Public technology and CX research/advisory firm with overlapping coverage of CCaaS, conversational AI, and customer experience markets. Most direct competitor given similar analyst-firm subscription model and enterprise CX buyer focus.
• Omdia: Technology research firm with deep coverage of conversational AI, contact center, and intelligent authentication markets. Closest mid-size competitor in terms of analytical depth on Opus Research's specific coverage areas.
• DMG Consulting: Specialized advisory firm focused on contact center, AI, and customer experience technology research. Operates with similar boutique scale and directly targets the same enterprise CX decision-maker persona.
• Ventana Research: Research and advisory firm focused on business applications, including CX, AI, and contact center technologies. Competes for enterprise subscription advisory spend with similar analyst-driven subscription model.
• Aberdeen Group: Technology research firm with subscription-based advisory and reports on CX, contact center, and emerging enterprise technology. Operates at similar scale to Opus Research and targets overlapping buyer personas.

Broad incumbents

• Gartner: Largest pure-play IT research and advisory firm. Covers conversational AI, CCaaS, and AI agents with vastly larger analyst bench and Magic Quadrant/Market Guide franchises that compete for the same enterprise subscription budget.
• IDC: Global market intelligence firm with active coverage of CCaaS, conversational AI, and enterprise CX spending. Competes directly for vendor market-sizing subscriptions and enterprise research budgets.
• Frost & Sullivan: Global growth advisory and syndicated market research firm producing reports across CX, AI, and digital transformation. Comparable research publication model and syndicated intelligence offerings.

Emerging players

• Creative Strategies: Boutique technology research and advisory firm. Similar scale and analyst-led model covering AI and enterprise technology, addressing a comparable buyer persona of enterprise decision-makers.

Others

• IntelePeer: Communications/AI technology provider that has co-marketed webinars and content with Opus Research. Adjacent ecosystem participant—potential vendor customer rather than direct research competitor.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/opusresearch
• Facebookfacebook.com/opusresearch
• LinkedInlinkedin.com/company/danmiller

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Opus Research