Connected Health

What Connected Health does

Connected Health is a domiciliary homecare provider founded in Belfast in 2013, operating across Northern Ireland and the Republic of Ireland through 17 local satellite offices and a workforce of more than 1,900 carers delivering over 5 million homecare visits annually. Its core offering combines in-person personal care, specialist condition care (dementia, post-stroke, arthritis, neurological conditions, palliative), companionship, and supported living (via the Live Connected sub-brand) with a Technology-Enabled Care (TEC) layer that includes remote health monitoring, virtual consultations, IoT wearables (PacSana wristbands, Feebris digital observation kits), automated medication management, and an open/agnostic Connexion platform that integrates third-party devices and healthcare agency systems.

Revenue is generated primarily through commissioned contracts with five Northern Ireland Health and Social Care Trusts, supplemented by private-pay homecare, Self-Directed Support / Direct Payments, fee-for-service TEC packages, and external training delivery through the OCN/CPD-accredited Connected Academy. The company's go-to-market is sales-led via its regional office network and direct-to-consumer website/telephone enquiries, with public-sector commissioning as the dominant buyer-side channel. Pricing is quote-based; the independent sector delivery rate disclosed at £21.25/hour compares with £39.74/hour for in-house Trust provision, positioning Connected Health as a cost-efficient partner for stretched public-sector budgets.

Strategic direction has shifted toward institutional scaling: a Non-Executive Chair with PE experience joined in July 2024, a BGF Ventures funding round was disclosed in January 2024, dual Managing Directors for NI and ROI were appointed in February 2025, and a CFO and HR Director joined in 2025. International expansion began with a November 2025 partnership with Novo Nordisk targeting obesity digital care in the UAE, leveraging the Connected TEC platform alongside a Living Lab co-developed with Arrow and Microsoft for testing and accrediting homecare technology.

Name

Connected Health

Legal name

Connected Health

Website

https://connected-health.co.uk

Company type

Private

Founded year

2013

Operating status

Operating

Headcount range

251–500 employees

Short description

Connected Health is a Northern Ireland-founded domiciliary homecare provider operating 17 offices across the UK and Ireland with 1,900+ carers, delivering in-home personal, specialist and Technology-Enabled Care services to elderly and vulnerable individuals via Health Trust contracts and private pay.

Ownership category

akta.pro rank

Product category

Home Healthcare / Domiciliary Care Services

NAICS

Services for the Elderly and Persons with Disabilities (62412)

SIC

Services-Misc Health & Allied Services, Nec (8090), Services-Social Services (8300)

akta.pro primary industry

Companion Care & Social Support (non-clinical) (HLADAGAB)

akta.pro secondary industries

Elderly/Frail & Assisted Living Connected Care (PERS/Fall Detection) (HLACAFAE), Post-Diagnosis Transition & Hospital-to-Home Dementia Support (HSABAEAL), Conversation, Cognitive Stimulation & Activity Facilitation (HSABAAAB)

Keywords

• Domiciliary care services
• Home health aide
• Supported living services
• Technology-enabled care
• Specialist homecare

Headquarters

HQ city

Belfast

HQ country

United Kingdom

HQ region

Europe

Offices15 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Domiciliary Care Services: Core revenue from providing in-home care services including personal care, companionship, specialist care for conditions such as dementia, arthritis, post-stroke care, and end-of-life/palliative care. Services delivered by 1,900+ carers across 17 local offices in Northern Ireland and Republic of Ireland. Revenue generated through government-funded contracts with Health and Social Care Trusts as well as private pay clients.
2. Technology-Enabled Care (TEC): Revenue from technology solutions including Connected TEC platform, Feebris digital observation kits, PacSana wristbands, and medication management systems. Can be provided as standalone service or integrated into care packages. Includes installation, maintenance, monitoring and alert response services.
3. Connected Academy Training: Revenue from accredited training programmes for health authorities, third-sector organisations, independent providers, and individual social and healthcare professionals. Training delivered online or in classroom settings with programmes ranging from mandatory homecare training to leadership programmes.
4. Supported Living Services: Live Connected brand provides supported living services for individuals with learning disabilities or complex needs, promoting independence as an alternative to residential care.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels6 records

Core offering

Connected Health provides in-home domiciliary care to elderly and vulnerable individuals across Northern Ireland and the Republic of Ireland, combining essential in-person care (personal care, companionship, specialist condition support) with technology-enabled care such as remote monitoring, telehealth, wearables, and medication prompts. It supplements care delivery with Connected Academy, an OCN-endorsed training centre for carers, and a Connexion-based Connected TEC platform that integrates third-party devices and health agency systems. Live Connected extends the offering into supported living for individuals with learning disabilities or complex needs.

Product overview

Connected Health operates as a multi-service homecare platform offering a unified portfolio of products and services. The core offering is Private Homecare combining in-person domiciliary care services with Technology-Enabled Care (TEC) featuring remote monitoring, virtual consultations, and wearables. Supporting this core are Specialist Care modules (Arthritis Care, Dementia & Alzheimer's Care, End-of-Life/Palliative Care, Joint Replacement Care, Neurological Conditions Care, Post-Stroke Care, Reablement), Companion Care, Virtual Care, Self-Directed Care, and Live Connected Supported Living. Connected Academy provides OCN-endorsed training to carers. The Connected TEC platform with its Connexion system serves as the technology integration layer enabling interface with third-party devices and health agencies. The 3Ts approach (Talent, Training, Technology) underpins the entire service delivery model.

Differentiator

Problem solved

Functional benefit

Brands

• Connected TEC (Technology-Enabled Care): Technology-enabled care solutions providing remote monitoring, telehealth services, and a platform for strategic partnerships with technology suppliers and healthcare agencies.
• Live Connected
• Connected Academy

Products and services

• Private Homecare Core domiciliary care service providing personalised in-home support, including personal care, household assistance, companionship, and condition-tailored specialist care, combined with Connected TEC remote monitoring where appropriate. Targeted at elderly and vulnerable individuals in Northern Ireland and Republic of Ireland.
• Technology-Enabled Care (Connected TEC) A range of complementary technological healthcare solutions providing remote monitoring, virtual consultations, telehealth, wearables and a uniform integration layer (Connexion) that interfaces with technology from all suppliers and health & social care agencies, including installation, maintenance, monitoring and alert response.
• Specialist Care Services Tailored specialist homecare services covering arthritis, dementia and Alzheimer's disease, end-of-life/palliative care, joint replacement, neurological conditions (Parkinson's, MS, ALS), post-stroke recovery, and reablement, with personalised care plans for each condition.
• Companionship Care Emotional support, social interaction, conversation, cooking and dining assistance, assisted shopping and domestic support to help elderly and vulnerable individuals maintain a happy, fulfilling life at home.
• Virtual Care Remote monitoring, virtual consultations and telehealth services providing access to expert guidance and support from the comfort of home as a standalone offering or integrated with in-person care packages.
• Live Connected Supported Living Supported living services for individuals with learning disabilities or complex needs that empower them to live independently in their own home through personalised support plans, choice, inclusion and community engagement.
• Self-Directed Care Service delivered through Self-Directed Support — Direct Payments or a managed budget handled by the Health Trust (or a combination of both) — that gives individuals more control over how their care and support services are arranged and delivered.
• Connected Academy Accredited Training OCN-endorsed and CPD-accredited training centre delivering over 30 training programmes in progressive homecare, nursing, elderly health and well-being, and specialist areas such as dementia care, for Connected Health carers and external customers (health authorities, third-sector organisations, independent providers and individual professionals).

Quantifiable outcome

• Over 5 million homecare visits delivered annually across Ireland
• +3 more outcomes

Named customers5 records

Segments7 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

Feature6 records

Partnerships

Two partnerships are on record, tiered core.

• Novo NordiskcoreStrategic or Co-development Partner · 27 November 2025Novo Nordisk and Connected Health announced a partnership in Dubai, UAE, aimed at improving the patient experience for individuals with obesity or overweight. The collaboration combines Novo Nordisk's expertise in obesity research with Connected Health's digital platform to enhance adherence and support post-prescription care. This represents a significant strategic expansion into the Middle East market.
• Arrow & MicrosoftcoreTechnology or IntegrationConnected Health's Living Lab works with Arrow & Microsoft to test proprietary or existing solutions to meet established homecare needs. The Living Lab delivers a design, testing and accreditation safe space for homecare-focused innovative products and services. Arrow and Microsoft provide technology testing infrastructure and expertise.

Scale indicators8 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Bluebird Care: UK and Ireland domiciliary homecare franchise network offering personal care, dementia, and live-in services. Direct competitor to Connected Health across both NI and ROI with a comparable multi-office, multi-jurisdiction model.
• Home Instead Senior Care: Large UK and international homecare franchise focused on older adults, offering personal care, companionship, and dementia support. Closely comparable to Connected Health on target customer, service mix, and premium positioning.
• Cera Care: Tech-enabled UK homecare provider combining in-person care with a digital platform for scheduling, monitoring, and family updates. Closest peer to Connected Health on the '3Ts' (talent, training, technology) thesis, and a competitive threat in any UK expansion.
• Helping Hands Home Care: UK-wide homecare provider offering visiting and live-in care, specialist dementia and complex-condition support, and regulated personal care. Direct competitor on service breadth and premium positioning.
• Right at Home UK: UK and international homecare franchise providing personal care, dementia support, and live-in services to older adults. Comparable to Connected Health on multi-office delivery and premium private-pay focus.
• Caremark: UK homecare franchise network delivering personal care, dementia, learning-disability, and complex care through local offices. Overlaps Connected Health on the local-office franchise model and supported-living segment (Live Connected).
• Comfort Keepers: International homecare franchise with UK presence focused on older adults, offering personal care, companionship, dementia, and end-of-life support. Comparable service mix and premium-positioning to Connected Health's specialist modules.

Emerging players

• Tunstall Healthcare: UK-headquartered technology-enabled care (TEC) and telecare provider offering remote monitoring, PERS, and connected-care platforms. Comparable to Connected Health's Connected TEC stack and Living Lab ambitions as a platform layer for homecare agencies.

Broad incumbents

• HC-One: UK's largest private care home operator with ~270 facilities and substantial regulated-care workforce. Broader incumbent serving overlapping elderly populations through residential rather than domiciliary settings; represents the scale-up and integration threat to independents like Connected Health.
• Barchester Healthcare: Large UK care home and dementia specialist with growing homecare and assisted-living exposure. Comparable on elderly-care customer base and clinical/specialist positioning, though primarily residential rather than in-home delivery.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/chealthni
• Facebookfacebook.com/connectedhealthni
• LinkedInlinkedin.com/company/connected-health-ni-limited

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Subsidiaries1 record

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Connected Health