Comfort Medical

What Comfort Medical does

Comfort Medical, LLC is a privately held, Coral Springs-based durable medical equipment (DME) supplier founded in 2010 and operating as part of the Coloplast corporate group (PolyMedica affiliate). The company specializes in the direct-to-patient distribution of catheter, ostomy, and bowel management supplies, serving individuals with chronic medical conditions including neurogenic bowel dysfunction, spinal cord injuries, post-surgical needs, and chronic urinary or bowel conditions. Comfort Medical delivers products free of charge to patient homes nationwide and bills Medicare, Medicaid, and commercial insurance directly on the patient's behalf, handling insurance verification and paperwork as a managed service.

The company's core product portfolio spans intermittent catheters (straight, coude, closed system kits, hydrophilic and non-hydrophilic variants), ostomy supplies (closed and drainable pouches, one-piece and two-piece systems, urostomy pouches, and supporting accessories), and the Peristeen Plus transanal irrigation system for bowel management. Products are sourced from premium manufacturers including Coloplast, Hollister, Convatec, Cure, and Bard (BD). Operational technology is centered on a patient self-service portal ("My Supplies") for order management, shipment tracking, and bill payment, alongside EMR integration through Parachute Health that enables healthcare providers to create referrals directly from their clinical workflows. The company operates from a Coral Springs headquarters and at least six additional regional offices across Texas, Oregon, North Carolina, California, Minnesota, and Washington.

Comfort Medical's business model is reimbursement-driven: patients receive supplies at no out-of-pocket cost while the company collects from payers, with Medicare covering approximately 80% of costs and the remainder typically absorbed by supplemental insurance or Medicaid. The company is nationally approved as a Medicare provider, holds ACHC accreditation specifically for urological supplies, and is in-network with most commercial plans covering approximately 80% of U.S. covered lives. Go-to-market combines inside sales (referral coordinators), direct-to-consumer enrollment via phone and web, and provider-driven referrals, supported by paid digital advertising and organic content marketing. The company reports a 90% customer satisfaction score based on its 2025 internal survey.

Name

Comfort Medical

Legal name

Comfort Medical, LLC

Website

https://comfortmedical.com

Company type

Private

Founded year

2010

Operating status

Operating

Headcount range

101–250 employees

Short description

Comfort Medical is a national Medicare-approved DME supplier that delivers catheter, ostomy, and bowel management supplies directly to patients' homes, billing Medicare, Medicaid, and commercial insurance on their behalf. The company operates as a Coloplast-affiliated entity serving chronically ill patients across the United States.

Ownership category

akta.pro rank

Product category

Durable Medical Equipment

NAICS

Services for the Elderly and Persons with Disabilities (624120), Ambulatory Health Care Services (621)

SIC

Services-Home Health Care Services (8082), Wholesale-Medical, Dental & Hospital Equipment & Supplies (5047)

akta.pro primary industry

Incontinence & Urological Supplies (Catheters, Briefs, Ostomy Supplies) (HSABAKAH)

akta.pro secondary industry

Wound Care, Ostomy & Enteral Nutrition Supplies (HSABAKAI)

Keywords

• Medical supplies
• Catheter supplies
• Ostomy supplies
• Bowel management
• Home delivery

Headquarters

HQ city

Coral Springs

HQ country

United States

HQ region

North America

Offices7 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Supply Chain, Operations, Personnel, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Medical Supply Billing (Insurance): Comfort Medical generates revenue by billing Medicare, Medicaid, and commercial insurance companies for catheter, ostomy, and bowel management supplies. Products are delivered to patients at no charge; the company is reimbursed directly by payers. Medicare typically covers 80% of costs, with patients responsible for remaining 20% (or covered by supplemental insurance).

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels6 records

Core offering

Comfort Medical delivers catheter, ostomy, and bowel management supplies directly to patients' homes. The company sources products from leading manufacturers including Coloplast, Hollister, Convatec, Cure, and Bard, and bills Medicare, Medicaid, and commercial insurance directly so patients receive supplies free of charge. It also provides a patient portal for self-service reordering and coordinates with healthcare providers via EMR and Parachute Health integrations.

Product overview

Comfort Medical is a medical supply company specializing in catheter, ostomy, and bowel management supplies delivered directly to patients' homes. The core product portfolio centers on intermittent catheters (straight, coude, closed system kits, and hydrophilic/non-hydrophilic variants), ostomy products (closed and drainable pouches, one-piece and two-piece systems, urostomy pouches, and supporting accessories like seals and adhesive removers), and the Peristeen Plus Transanal Irrigation System for bowel management. The company sources products from premium manufacturers including Coloplast, Hollister, Convatec, Cure, and Bard. Customers access and manage their supplies through the My Supplies Patient Portal, which enables online ordering, shipment tracking, and bill payment. The offering integrates with healthcare provider EMR systems and Parachute Health for streamlined referrals.

Differentiator

Problem solved

Functional benefit

Products and services

• Catheter Supplies

Quantifiable outcome

• 90% Customer Satisfaction Score (2025)
• +2 more outcomes

Named customers3 records

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

Feature2 records

Partnerships

Six partnerships are on record, tiered core and minor.

• ColoplastcoreStrategic or Co-development PartnerComfort Medical is a part of the Coloplast corporate group (affiliated with PolyMedica). The company offers Coloplast products including catheters (Speedicath), ostomy supplies (Sensura Mio), and the Peristeen Plus transanal irrigation system. Comfort Medical handles distribution and patient support for Coloplast products in the U.S. market.
• HollistercoreChannel Partner/ Reseller/ DistributorComfort Medical offers Hollister catheter and ostomy products as part of their product portfolio, providing patients access to this leading manufacturer's supplies.
• ConvateccoreChannel Partner/ Reseller/ DistributorComfort Medical offers Convatec catheter and ostomy products, providing patients access to this manufacturer's product lines.
• CurecoreChannel Partner/ Reseller/ DistributorComfort Medical offers Cure catheter products as part of their extensive product range.
• Bard (BD)coreChannel Partner/ Reseller/ DistributorComfort Medical offers Bard catheter and ostomy products as part of their product portfolio.
• American Association for HomecareminorStrategic or Co-development PartnerComfort Medical is a Bronze Corporate partner of the American Association for Homecare, demonstrating commitment to homecare excellence and industry advocacy.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• 180 Medical: 180 Medical is a national DME supplier specializing in intermittent catheters, ostomy supplies, and continence products with direct-to-patient home delivery and insurance billing. It is one of the closest direct competitors to Comfort Medical, serving overlapping patient populations and payers.
• Byram Healthcare: Byram Healthcare is a leading national DME distributor offering ostomy, wound care, urological, and diabetes supplies with direct-to-patient billing. It competes head-to-head with Comfort Medical across catheter/ostomy categories and major payer networks.
• Edgepark Medical Supplies: Edgepark is a large national home-delivery medical supply company that bills insurance directly for catheters, ostomy, and other DME categories. It is a direct competitor to Comfort Medical across channel, product mix, and patient acquisition approach.
• Shield Healthcare: Shield Healthcare is a regional DME supplier with national home delivery of ostomy, urological, wound care, and enteral nutrition supplies. It is a direct competitor to Comfort Medical in catheter/ostomy categories across overlapping payer networks.

Broad incumbents

• AdaptHealth: AdaptHealth is a national, publicly-traded DME provider offering a broad portfolio including urological, ostomy, sleep, and respiratory products via home delivery. It is a broader incumbent competing in Comfort Medical's core categories while also serving adjacent DME markets.
• Apria Healthcare: Apria is a large national home medical equipment and respiratory services provider. While it overlaps with Comfort Medical in select DME categories, it is a broader incumbent serving hospital discharge, sleep, and respiratory patients.
• Coloplast: Coloplast is the global manufacturer of Comfort Medical's flagship catheter, ostomy, and bowel management brands and is also its parent company. It operates direct-to-patient channels internationally, making it both a strategic partner and a structural competitor for DME fulfillment.
• Medline: Medline is one of the largest privately-held medical supply manufacturers and distributors in the U.S., serving hospitals, surgery centers, and home care. It is a broad incumbent that competes indirectly with Comfort Medical through its DME and homecare channels.

Others

• Hollister Incorporated: Hollister is a leading manufacturer of ostomy and continence care products that Comfort Medical distributes in the U.S. It is a key supplier and ecosystem participant, with its own direct-order programs internationally.
• Convatec: Convatec is a global medical products company supplying ostomy, continence, advanced wound care, and infusion devices. It is a product supplier to Comfort Medical and an ecosystem participant competing for the same end patient.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/comfort_medical
• Facebookfacebook.com/comfortmedical
• LinkedInlinkedin.com/company/comfort-medical-llc
• Instagraminstagram.com/comfort.medical

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Comfort Medical