CompuCom

What CompuCom does

CompuCom Systems, Inc. is a privately held, North American enterprise IT managed services provider founded in 1989 and headquartered in Fort Mill, South Carolina. The company employs more than 10,000 people and serves large enterprise customers across the United States and Canada through direct field sales and partner referral channels. CompuCom reports operating in six core verticals — enterprise organizations, healthcare, retail, financial services, government, and education — with named logos including a leading retail chain (86% store incident and 91% distribution center incident reduction) and an insurance provider (20% ticket reduction).

The company's offering is built around the Full Lifecycle Observability (FLO) Framework, an AI-powered platform that monitors, analyzes, and provides insights across enterprise IT environments with capabilities including automated anomaly detection, predictive analytics, root cause analysis, asset intelligence, and digital employee experience (DEX) monitoring. The FLO Framework is powered in partnership with HPE OpsRamp. Surrounding the platform, CompuCom delivers technology sourcing and device lifecycle services (PCs, peripherals, Apple, Dell, HP, Lenovo, Samsung hardware), 24/7 service desk support handling millions of contacts annually, endpoint and unified endpoint management, infrastructure and cloud services (AWS, Microsoft, VMware, Citrix, Cisco), project-based professional services, managed print services, and IT staffing through the Compucom Staffing subsidiary (rebranded from eXcell in 2024). The Geordi Center innovation studio and authorized Apple Vision Pro reseller status extend the surface into emerging enterprise technology distribution.

CompuCom earns revenue across four streams: recurring managed services (the largest share), technology and hardware sourcing pass-through, project-based professional services, and IT staffing services. Pricing is quote-based on multi-year enterprise contracts structured by device count, scope, and service levels; no public pricing is disclosed. The company holds strategic vendor authorizations including Apple Premium Business Partner, Intel Partner Alliance, and a broad multi-OEM ecosystem (Dell, HP, Lenovo, Cisco, Microsoft, AWS, VMware, Citrix, Samsung). Recognition includes CRN Tech Elite 2024, CRN MSP 500 Elite 150, EcoVadis top-19%-globally sustainability rating, Stevie Bronze (2023), and Newsweek's America's Greatest Workplaces for Diversity (2024).

Name

CompuCom

Legal name

CompuCom Systems, Inc.

Website

https://compucom.com

Company type

Private

Founded year

1989

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

CompuCom is a privately held North American managed services provider serving large enterprise customers in healthcare, retail, financial services, government, and education with AI-powered IT observability, device lifecycle, service desk, and cloud infrastructure services across the U.S. and Canada.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Systems Design and Related Services (54151), Computer Facilities Management Services (541513), Computer Systems Design Services (541512)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

IT Asset Lifecycle Services (Procure-to-Retire) (BPAEAOAF)

Keywords

• Managed IT services
• IT lifecycle management
• Enterprise device management
• Service desk support
• Technology sourcing

Headquarters

HQ city

Plano

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales, Supply Chain

Revenue model

1. Managed Services: Recurring managed services revenue from providing IT infrastructure support, service desk, endpoint management, and cloud services on an ongoing basis to enterprise customers.
2. Technology Sourcing: Revenue from sourcing and selling technology hardware including PCs, peripherals, data center hardware, and Apple devices to enterprise customers. This includes device lifecycle management services.
3. Professional Services: Project-based professional services including network optimization, security enhancements, unified endpoint management, collaboration tools implementation, and IT consulting.
4. IT Staffing: Staffing services through Compucom Staffing (formerly eXcell) providing IT professionals and contractors to client organizations.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels6 records

Core offering

CompuCom sources, integrates, and supports enterprise IT technology solutions across the full lifecycle, from procurement and deployment through ongoing management and end-of-life disposition. Its core offering centers on managed services powered by the proprietary Full Lifecycle Observability (FLO) Framework, an AI-driven platform that monitors, analyzes, and proactively manages enterprise IT environments for large organizations in the U.S. and Canada.

Product overview

CompuCom is an IT managed services provider offering a comprehensive suite of technology solutions organized around a core Full Lifecycle Observability (FLO) Framework. The FLO Framework serves as the AI-powered observability platform that powers their services, providing predictive analytics, automated anomaly detection, and data-driven insights. Surrounding this core platform, CompuCom offers Technology Sourcing Solutions and Device Lifecycle Services for hardware procurement and management, Service Desk Support Services for 24/7 IT support, Cloud Consumption & Software for cloud optimization, Field Support Services for on-site technical assistance, Endpoint Management for device security, Infrastructure and Cloud Services for hybrid environments, and Projects and Professional Services for digital transformation. The company also operates the Geordi Center innovation studio and holds authorized reseller status for Apple Vision Pro, with partnerships spanning Intel, HPE OpsRamp, and Verkada.

Differentiator

Problem solved

Functional benefit

Brands

• FLO Framework: Full Lifecycle Observability (FLO) Framework - Compucom's AI-powered framework for IT operations monitoring and management
• Compucom Staffing

Products and services

• Full Lifecycle Observability (FLO) Framework AI-powered observability platform providing end-to-end visibility across enterprise IT environments with predictive analytics, automated anomaly detection, root cause analysis, and customizable dashboards. For enterprise IT organizations.
• Technology Sourcing Solutions

Quantifiable outcome

• 10% reduction in desktop procurement costs
• +6 more outcomes

Named customers3 records

Segments6 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability5 records

Feature4 records

Partnerships

14 partnerships are on record, tiered core and secondary.

• ApplecoreStrategic or Co-development PartnerCompucom is an Apple Premium Business Partner authorized to sell Apple Vision Pro enterprise solutions. The partnership focuses on Mac deployment at scale for enterprise customers, providing device lifecycle management and support services. Compucom promotes its FLO Framework for managing Mac devices in enterprise environments.
• HPE OpsRampcoreTechnology or IntegrationCompucom selected HPE OpsRamp to power its Full Lifecycle Observability (FLO) services with end-to-end IT monitoring, observability, and operations management capabilities. This strategic technology partnership strengthens Compucom's AI-powered observability offerings.
• T-Mobile for BusinesssecondaryStrategic or Co-development PartnerPartnership to deliver integrated 5G and IT services solutions. Compucom combines its IT services expertise with T-Mobile's 5G connectivity to enable connected workforces for enterprise customers.
• IntelsecondaryTechnology or IntegrationTechnology partnership for Windows 11 Pro PCs powered by Intel Core Ultra processors and Intel vPro. Compucom offers validated configurations and support for Intel-based enterprise devices.
• MicrosoftsecondaryTechnology or IntegrationPartnership for Windows 11 deployment and Microsoft 365 integration services. Compucom provides technology sourcing and support for Microsoft-based enterprise solutions.
• VerkadasecondaryStrategic or Co-development PartnerPartnership to bring smarter, simpler, and more effective security solutions to businesses by combining Compucom's IT expertise with Verkada's cloud-based security technology for physical security and insights.
• LenovosecondaryTechnology or IntegrationTechnology sourcing partnership for Lenovo hardware including PCs, servers, and data center solutions.
• HPsecondaryTechnology or IntegrationTechnology sourcing partnership for HP hardware including printers, PCs, and enterprise solutions.
• DellsecondaryTechnology or IntegrationTechnology sourcing partnership for Dell hardware including PCs, servers, and enterprise storage solutions.
• AWSsecondaryTechnology or IntegrationCloud infrastructure partnership for AWS-based cloud services and solutions.
• CiscosecondaryTechnology or IntegrationStrategic partnership for Cisco networking, security, and collaboration solutions including Cisco ISE for network security and Splunk for cybersecurity analytics.
• SamsungsecondaryTechnology or IntegrationTechnology sourcing partnership for Samsung mobile devices, displays, and enterprise hardware.
• VMwaresecondaryTechnology or IntegrationPartnership for VMware virtualization and cloud infrastructure solutions.
• CitrixsecondaryTechnology or IntegrationPartnership for Citrix virtualization and digital workspace solutions.

Scale indicators18 records

Recent moves8 records

Expansion highlights7 records

Direct peers

• Computacenter: U.K.-headquartered enterprise IT infrastructure provider with strong U.S. presence, offering technology sourcing, managed services, and professional services. Closely comparable on enterprise lifecycle services model.
• CDW Corporation: One of the largest U.S. value-added resellers and IT solutions providers, offering technology sourcing, device lifecycle services, and managed services to enterprise and mid-market customers. Directly comparable on core business model and customer segments.
• Presidio: U.S.-focused IT solutions provider and managed services firm delivering cloud, security, and digital infrastructure to enterprise clients. Closely comparable on services-led model and mid-to-large enterprise customer profile.
• SHI International: Large privately held IT solutions provider offering hardware/software sourcing, managed services, and professional services to enterprise and public-sector customers. Closely comparable on procurement-plus-services model and customer profile.
• DXC Technology: Global IT services and managed infrastructure provider serving large enterprises across end-user computing, cloud, and workplace services. Comparable on enterprise IT lifecycle and managed services offerings.
• Rackspace Technology: Managed cloud and IT services provider across multi-cloud, security, and end-user computing. Comparable on managed services and observability offerings to enterprise customers.
• Connection (formerly PC Connection): Enterprise IT solutions provider offering technology procurement, configuration, and managed services to business, government, healthcare, and education customers. Comparable on VAR-plus-services model and vertical mix.
• Insight Enterprises: Global IT solutions and services provider offering hardware/software procurement, managed services, and digital transformation across enterprise customers. Highly comparable on hardware sourcing plus services mix and Fortune 500 target market.

Broad incumbents

• Accenture: Global professional services and managed services firm with extensive IT outsourcing, cloud, and workplace services practices that compete for large enterprise transformation deals. Broader portfolio but overlapping capabilities.
• Kyndryl: Spun out of IBM, Kyndryl is a large managed infrastructure services provider serving global enterprises with workplace, network, and cloud managed services. Overlaps with CompuCom on enterprise end-user computing and managed services.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/compucom
• Xx.com/CompuCom
• Facebookfacebook.com/compucomsystems

Compliance8 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about CompuCom