What TDS Global Solutions does

TDS Global Solutions is a privately-held BPO consulting and outsourcing advisory firm founded in 1991 and headquartered in Broadview Heights, Ohio. The company operates as an intermediary and advisor, helping enterprises source outsourced call center operations, recruit senior leadership, manage vendor relationships, and adopt AI-driven automation within contact center environments. It serves a roster of more than 750 client companies across BPO, financial services, healthcare, hospitality, insurance, technology, and e-commerce — including named enterprises such as Amazon, Microsoft, Bank of America, Visa, Verizon, Optum, Accenture, Airbnb, ADP, Teleperformance, Genpact, Coinbase, and Marriott.

The company's service portfolio spans four main pillars: executive recruitment (Senior Manager through C-suite placements, 1,000+ placements completed), call center and BPO outsourcing brokerage (matching clients with vetted providers across 40+ countries), call center and BPO consulting (vendor selection, SLA design, performance tracking), and AI consulting (readiness assessment, agentic AI agents, generative AI, predictive analytics, process automation). A proprietary asset is the Versant automated language assessment, used to evaluate 15M+ contact center candidates in English, Spanish, Arabic, French, and Dutch. Service delivery is consultant-led and quote-based with no publicly disclosed pricing.

TDS generates revenue primarily through professional services fees from consulting and recruitment engagements, supplemented by per-test or subscription pricing for Versant language assessments. Distribution occurs via a sales-led motion — direct consultation calls, website lead capture, and enterprise field sales — targeting mid-market to large enterprises. Supporting services include vendor management, contact center M&A advisory, and training programs (100,000+ people trained). Markets span North America, Latin America, EMEA, and APAC, with additional offices in Phoenix, Cleveland, Columbus, and the Philippines.

Name

TDS Global Solutions

Legal name

TDS Global Solutions

Website

https://tdsgs.com

Company type

Private

Founded year

1991

Operating status

Operating

Headcount range

101–250 employees

Short description

TDS Global Solutions is a BPO consulting and outsourcing advisory firm that helps enterprises source call center providers, recruit senior leadership, and adopt AI-driven contact center automation across 40+ countries, serving 750+ clients in BPO, finance, healthcare, hospitality, insurance, and technology.

Ownership category

akta.pro rank

Product category

BPO Consulting Services

NAICS

Management Consulting Services (54161), Office Administrative Services (5611)

SIC

Services-Management Consulting Services (8742), Services-Help Supply Services (7363)

akta.pro primary industry

Technical Support & Helpdesk Contact Centers (BPAAAAAI)

Keywords

• BPO consulting services
• Call center outsourcing
• Executive recruitment
• Language skills assessment
• Contact center management

Headquarters

HQ city

Broadview Heights

HQ country

United States

HQ region

North America

Offices5 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Executive Recruitment Services: TDS Global Solutions provides executive search services to help growing organizations find and hire senior-level talent from Senior Managers to C-suite executives. The company represents client companies to candidates, vetting and placing qualified executives. Revenue is generated through professional services fees, likely on a retained search or contingency basis.
2. Call Center Outsourcing Brokerage: The company connects businesses with qualified outsourced call center and BPO providers based on their specific business requirements. TDS acts as an independent advisor and intermediary, matching companies with providers that fit their operational needs. Revenue may come from referral fees, consulting engagements, or provider partnerships.
3. Call Center Consulting: Consulting services focused on improving contact center operations through technology enhancement, process optimization, and workflow improvements. Services include business strategy assessment, technology evaluation, workforce management, quality assurance, and hiring/recruiting support. Delivered as professional consulting engagements with customized pricing.
4. AI Consulting Services: AI consulting engagements that help contact centers adopt automation, improve efficiency, and implement AI solutions. Services include AI readiness assessment, strategy development, implementation, and ongoing optimization. ROI on AI projects typically occurs within months with annual savings that can amount to hundreds of thousands of dollars.
5. Language Skills Assessment: Versant automated language assessment services for contact center hiring. Tests evaluate reading, speaking, writing, and listening skills across multiple languages to help contact centers make faster, more informed hiring decisions. Revenue generated through per-test or subscription-based pricing.
6. BPO Consulting: Business process outsourcing consulting services that help companies decide which processes to outsource and which vendors to use. Includes vendor selection, contract negotiations, implementation guidance, SLA planning, and performance tracking. Delivered as professional consulting engagements.
7. Training Services: Learning and Development services with 100,000+ people trained. TDS provides specialists for curriculum design, content development, and various training delivery methods tailored to client requirements.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels6 records

Core offering

TDS Global Solutions is a BPO consulting and advisory firm that connects enterprises with vetted call center outsourcing providers across onshore, nearshore, and offshore geographies. It also delivers executive search, contact center management consulting, AI advisory, vendor management, and language skills assessments for contact center hiring.

Product overview

TDS Global Solutions operates as a BPO consulting and outsourcing advisory firm rather than a software product company. The offering is a platform-plus-services model combining consulting expertise with a vast vendor network. Core services include Executive Recruitment (connecting companies with senior talent), Call Center Outsourcing (matching businesses with qualified BPO providers), Vendor Management (on-the-ground oversight), and Contact Center M&A advisory. The portfolio includes specialized assessment tools (Versant Language Assessments), AI Consulting Services (including Agentic AI Agents and Process Automation), and Call Center Consulting. Supporting services span Customer Support, Sales, Lead Generation, Back-Office, and IT Support outsourcing across onshore, nearshore, and offshore delivery models. The company serves BPO, Finance, Healthcare, Hospitality, Insurance, and Technology organizations with operations in Americas, Europe, Africa, and Asia Pacific.

Differentiator

Problem solved

Functional benefit

Products and services

• Call Center Outsourcing Connects enterprises with vetted outsourced call center providers delivering inbound support, outbound sales, customer care, live chat, lead generation, telemarketing, back-office, and IT support across global geographies.
• Executive Recruitment Services Executive search and talent acquisition services placing senior-level leaders (Senior Managers through C-suite) across BPO, Finance, Healthcare, Hospitality, Insurance, and Technology industries.
• BPO Consulting Services Strategic consulting helping organizations decide which processes to outsource and which vendors to engage, including vendor selection, contract negotiation, implementation guidance, SLA planning, and ongoing performance tracking.
• Call Center Consulting Operational consulting engagements covering business strategy assessment, technology enhancement, workforce management, quality assurance, and hiring/recruiting optimization for contact center operations.
• AI Consulting Services End-to-end AI consulting for contact centers covering AI readiness assessment, AI strategy and automation buildouts, AI integration, agent enablement AI, agentic AI agents, AI-driven analytics, and generative AI solutions.
• Vendor Management Dedicated on-the-ground vendor management support from experienced industry specialists providing real-time monitoring, oversight, and performance management for outsourced contact center operations.
• Contact Center M&A Strategic advisory services for contact centers pursuing mergers and acquisitions, including deal structuring, tax, finance, and legal advisory.
• Training Services Learning and Development services providing specialists for curriculum design, content development, and various training delivery methods tailored to client requirements.
• Management Consulting Strategic consulting services spanning market entry, start-up support, and operational process improvements delivered by subject matter experts across multiple industries.
• Versant Language Assessments Automated language assessment service testing reading, speaking, writing, and listening skills across English, Spanish, Arabic, French, and Dutch to support contact center hiring decisions.

Quantifiable outcome

• 30% Higher Customer Satisfaction
• +9 more outcomes

Named customers26 records

Segments9 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability6 records

Feature5 records

Scale indicators14 records

Recent moves5 records

Expansion highlights5 records

Broad incumbents

• Concentrix: Concentrix is one of the largest global BPO providers, offering customer experience, digital, and consulting services across industries. It is a broad incumbent peer that competes for the same contact center outsourcing and CX mandates that TDS sources on behalf of its enterprise clients.
• Genpact: Genpact is a global professional services and digital transformation firm with a large BPO delivery arm. It is both a customer of TDS (vendor selection advisory) and a broad incumbent peer that competes for the same enterprise digital transformation mandates that TDS supports through consulting and AI services.
• Teleperformance: Teleperformance is a global leader in outsourced customer experience management and digital services. It is a current customer of TDS for executive recruitment while also being a broad incumbent BPO provider competing for the enterprise mandates TDS sources.

Direct peers

• Everest Group: Everest Group is a BPO and outsourcing research/advisory firm that publishes widely-cited PEAK Matrix assessments of BPO providers and advises enterprise buyers on sourcing decisions. Like TDS, it operates at the intersection of BPO research, vendor evaluation, and buyer advisory, though it is research-led and global rather than execution-led.
• Egon Zehnder: Egon Zehnder is a premier executive search and leadership advisory firm serving global enterprises. It competes for senior executive placements in the same BPO, technology, and CX verticals that TDS targets, particularly at the C-suite and board level.
• Information Services Group (ISG): ISG is a publicly-traded BPO and outsourcing advisory firm that advises enterprises on vendor selection, contract negotiation, and managed services. It is the most directly comparable peer to TDS given its overlap in sourcing advisory, provider benchmarking, and BPO consulting - but at meaningfully larger scale with a public-market platform and proprietary research (ISG Index).
• Korn Ferry: Korn Ferry is a global executive search and organizational consulting firm that places senior executives across BPO, technology, and consumer industries - the same target talent pool TDS serves. It is a direct peer in the executive recruitment line of business, though at substantially larger scale and broader industry coverage.
• Spencer Stuart: Spencer Stuart is a top-tier global executive search firm placing C-suite and senior leaders, with strong practice groups in technology and business services. It is a direct peer to TDS's Executive Recruitment services for senior leadership placements in BPO and CX organizations.
• Hackett Group: Hackett Group is a management consulting firm focused on business transformation, procurement, and shared services including contact center/BPO operations. It competes directly with TDS's call center consulting and BPO advisory practices and serves a similar enterprise buyer profile.
• Heidrick & Struggles: Heidrick & Struggles is an executive search firm placing C-suite and senior leadership across industries including BPO and technology services. It is a direct peer to TDS's Executive Recruitment practice, particularly for senior-level contact center and CX placements.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

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Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about TDS Global Solutions