Simply Contact
Simply Contact is a private multilingual customer support BPO and AI-enabled CX provider serving enterprise clients in FinTech, Travel, Healthcare, Retail, SaaS, Gaming, and IT across six European countries with 850+ agents handling 10M+ interactions annually in 30+ languages.
- Company typePrivate
- Founded2013
- HeadquartersWarsaw, Poland
- Headcount501–1,000
- GTM typeB2B
- OfferingServices
What Simply Contact does
Simply Contact is a private BPO and AI-enabled customer experience provider founded in 2013 and headquartered in Dnipro, Ukraine, with its European operations hub in Warsaw, Poland. The company delivers multilingual customer support across 30+ languages from approximately 850 agents located in six European countries (Ukraine, Poland, the United Kingdom, Romania, Bulgaria, and Moldova), handling more than 10 million customer interactions annually for enterprise clients in FinTech, Travel and Airlines, Healthcare, E-commerce and Retail, SaaS, Gaming, and Information Technology. Named customers include Wizz Air, Ditto Music, METRO Cash & Carry, Yves Rocher, Bolt, Deloitte, Token.io, Nova Poshta, and the Cabinet of Ministers of Ukraine.
The company's core offering is a unified Human + AI platform combining CX Operations (customer care, help desk, back-office, trust and safety, multilingual hubs) with an AI Solutions suite that includes an AI Agent chatbot, Voice AI, an AI Copilot for live agent assistance, customized RPA, multilingual AI translation, and a proprietary AI Call Simulation training program. Technology integrations span major CRM, helpdesk, communications, and project management platforms (Zendesk, Salesforce, HubSpot, Intercom, Freshdesk, Gorgias, Twilio, Aircall, Slack, Microsoft Teams, Jira, Asana, Notion), with custom API integration capability for FinTech clients. The company holds PCI DSS, ISO 27001, ISO 27701, GDPR, and HIPAA certifications, enabling it to serve compliance-heavy regulated buyers.
Simply Contact operates as LLC Simply Contact International under Ukrainian domicile and generates revenue primarily through managed services contracts priced on hourly or per-ticket bases, with some AI offerings structured as subscription or add-on modules. GTM is sales-led via direct enterprise field sales and inside sales teams targeting mid-market and enterprise clients, supported by content marketing, whitepapers, case studies, webinars, industry awards, and an advisory board of CX leaders. The company is led by co-founder and CEO Konstantin Ryzhov, with Managing Director for EMEA Lukasz Gebski and Regional Head of CX Client Solutions UK&I John Cole. No external funding rounds are disclosed, suggesting founder-led, self-funded growth.
Simply Contact firmographics
Firmographics- Name
- Simply Contact
- Legal name
- LLC Simply Contact International
- Website
- https://simplycontact.com
- Company type
- Private
- Founded year
- 2013
- Operating status
- Operating
- Headcount range
- 501–1,000 employees
- Short description
- Simply Contact is a private multilingual customer support BPO and AI-enabled CX provider serving enterprise clients in FinTech, Travel, Healthcare, Retail, SaaS, Gaming, and IT across six European countries with 850+ agents handling 10M+ interactions annually in 30+ languages.
- Ownership category
- akta.pro rank
Simply Contact industry classification
Industry- Product category
- Customer Support Outsourcing / Business Process Outsourcing (BPO)
- NAICS
- Telephone Call Centers (56142), Telemarketing Bureaus and Other Contact Centers (561422), Telephone Answering Services (561421), Custom Computer Programming Services (541511), Office Administrative Services (5611)
- SIC
- Services-Help Supply Services (7363), Services-Facilities Support Management Services (8744), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- General Customer Service & Contact Center Operations (BPAAAAAA)
- akta.pro secondary industries
- General Customer Service (Order/Account/Inquiries) (BPAAABAA), Customer Experience (CX) QA, Analytics & Voice-of-Customer Operations (BPAAABAN), Billing, Payments & Account Administration Centers (BPAAAAAF), Technical Support & Helpdesk Contact Centers (BPAAAAAI), Order Management & Customer Fulfillment Support (BPAAAAAE), Workflow & Case Management (Human-Centric BPM) (HDAEAHAA)
Keywords
Where Simply Contact is headquartered
LocationHeadquarters
- HQ city
- Warsaw
- HQ country
- Poland
- HQ region
- Europe
Offices6 records
Markets served
Simply Contact business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- BPO/Customer Support Outsourcing Services: Managed services model providing outsourced customer support operations. The company offers dedicated teams of agents, multilingual support across 30+ languages, and omnichannel customer service delivery. Revenue is generated through service contracts with enterprise clients, typically priced on hourly or per-ticket basis.
- AI-Powered Customer Service Solutions: AI solutions including chatbot implementation, voice AI, RPA, and AI copilot tools offered as part of the service package or as standalone solutions to enhance client operations.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Usage-based | Pay-as-you-go | Hourly Model - Shared agents for variable volumes |
| Transaction based/ take rate | Monthly | Per-Ticket Model - Dedicated capacity with cost transparency |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels9 records
Simply Contact product offering
Product offeringCore offering
Simply Contact provides outsourced multilingual customer support and business process outsourcing (BPO) services through dedicated agent teams operating 24/7 across 30+ languages and channels including voice, chat, email, social, and messengers. The offering combines human-led CX operations (Customer Care, Help Desk, Back-office, Trust and Safety) with a proprietary AI Solutions suite (AI Agent, Voice AI, AI Copilot, Customized RPA, AI Translation, AI Call Simulation training) to deliver compliant, scalable customer experience for regulated industries.
Product overview
Simply Contact is a multilingual customer support BPO provider offering a unified Human + AI platform for customer experience operations. The core offering consists of CX Operations (Customer Care, Help Desk, Back-office, Trust & Safety, Multilingual Hubs) complemented by an AI Solutions suite including AI Agent (chatbot), Voice AI (voice agent), AI Copilot (agent assistant), Customized RPA, AI Translation, and AI Call Simulation for training. The company manages over 10 million customer interactions annually across 30+ languages and 850+ agents in six European countries (Poland, UK, Ukraine, Romania, Bulgaria, Moldova). The portfolio integrates omnichannel customer support with AI-powered automation tools, positioning the platform as both a human-led service and an AI-enhanced BPO solution.
Differentiator
Problem solved
Functional benefit
Products and services
- Customer Care / Customer Support Outsourcing Core multilingual customer support outsourcing service handling customer interactions across voice, chat, email, and social channels. Operates 24/7 with trained agents supporting global brands.
- Multilingual Customer Support (Multilingual Hubs) Specialized customer support service providing assistance in 30+ languages across Europe and globally, with native-speaking agents and multilingual AI translation.
- Help Desk Outsourcing Technical support and help desk services for IT companies and SaaS products, handling tiered technical support requests across multiple channels.
- Back-office Support Administrative and back-office operations including data entry, verification, KYC processing, and process automation for operational efficiency.
- Trust and Safety Services Content moderation and safety operations protecting digital platforms from harmful content, fraud, and compliance violations.
- AI Call Simulation Training AI-powered call simulation program for agent training that creates realistic customer interaction scenarios across multiple languages, reducing onboarding time by 30% and doubling first-contact resolution readiness.
- Inbound Contact Center Dedicated inbound call center handling incoming customer calls, inquiries, and support requests with SLA compliance.
Quantifiable outcome
- 30% faster onboarding with AI Call Simulation training
- +9 more outcomes
Companies that use Simply Contact
Customer profileNamed customers9 records
Segments7 records
Ideal customer profiles5 records
Simply Contact technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration14 records
AI capability9 records
Feature6 records
Simply Contact partnerships and signals
Strategic signalPartnerships
Three partnerships are on record, tiered core.
- Jerry AngravecoreCCXP and CX consultant, former Lloyds Banking Group employee. Advisory board member providing independent CX expertise for FinTech and travel client projects. Participates in client projects on-demand, shaping CX strategy, reviewing operations, and validating assumptions.
- Iryna ShevelovacoreGlobal customer experience leader. Advisory board member working with Simply Contact leadership team to provide guidance on client projects requiring specialized industry knowledge.
- Nabil KachourcoreGlobal customer experience leader. Advisory board member providing guidance on client projects requiring specialized industry knowledge and expertise.
Scale indicators14 records
Recent moves8 records
Expansion highlights6 records
Simply Contact competitors and assessment
Company assessmentDirect peers
- Helpware: Outsourced customer support and back-office services company with strong Eastern European and Latin American delivery. Competes head-to-head for multilingual enterprise CX contracts with similar scale and vertical mix.
- SupportYourApp: Eastern European-based outsourced customer support provider specializing in technical/help desk support for SaaS, IT, and e-commerce. Closely comparable in size, multilingual capability, and verticals served, with similar cost-arbitrage model.
- TaskUs: Digital outsourcing provider offering customer support, content moderation, and trust & safety services. Overlaps with Simply Contact on Trust & Safety and content moderation product lines, with comparable enterprise client base.
- Arise (Gateway Services): Virtual call center and customer experience outsourcing provider serving enterprise clients with multilingual agent networks. Comparable BPO model targeting similar enterprise verticals including retail, travel, and tech.
- Transcom: European-headquartered global CX services provider offering multilingual customer support across 30+ languages. Directly comparable in size, European delivery focus, and FinTech/Travel vertical expertise.
Broad incumbents
- Foundever: Global CX outsourcing provider formed from Sitel and Kato, serving enterprise clients across customer care, sales, and technical support. Comparable in multilingual BPO positioning with similar enterprise target market.
- Concentrix: Major global CX/BPO provider offering multilingual customer support, digital transformation, and AI-enabled services. Overlaps with Simply Contact in European enterprise CX delivery, with broader service portfolio and APAC/LATAM coverage.
- Teleperformance: Global leader in outsourced customer experience management with multilingual contact center operations worldwide. Direct competitor in European enterprise CX BPO with significantly larger scale and geographic reach across 80+ countries.
- TELUS International: Digital customer experience provider within TELUS offering multilingual CX, AI, and content moderation globally. Comparable enterprise BPO positioning with stronger Canadian/North American delivery presence.
- TTEC (TeleTech Holdings): Large customer experience technology and services company offering omnichannel customer support and CX analytics. Competes with Simply Contact for enterprise BPO contracts globally, with broader digital and AI product suite.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
Simply Contact social profiles
Digital presenceSimply Contact compliance and trust
Trust signalCompliance5 records
Simply Contact financial estimates
Financial estimateRevenue estimate
Valuation estimate
Simply Contact leadership team
Management profileNumber of profiles
Profiles10 records
Simply Contact funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Simply Contact M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Simply Contact
What does Simply Contact do?
Simply Contact provides outsourced multilingual customer support and business process outsourcing (BPO) services through dedicated agent teams operating 24/7 across 30+ languages and channels including voice, chat, email, social, and messengers. The offering combines human-led CX operations (Customer Care, Help Desk, Back-office, Trust and Safety) with a proprietary AI Solutions suite (AI Agent, Voice AI, AI Copilot, Customized RPA, AI Translation, AI Call Simulation training) to deliver compliant, scalable customer experience for regulated industries.
Is Simply Contact a public or private company?
Simply Contact is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Simply Contact founded?
Simply Contact was founded in 2013. It employs 501 to 1,000 people.
Where is Simply Contact based?
Simply Contact is headquartered in Warsaw, Poland, in the Europe region.
How does Simply Contact make money?
Two revenue lines are on record. BPO/Customer Support Outsourcing Services are the primary driver. The others are AI-Powered Customer Service Solutions.
Who are Simply Contact's main competitors?
Direct peers on record are Helpware, SupportYourApp, TaskUs, Arise (Gateway Services) and Transcom. Broad incumbents are Foundever, Concentrix, Teleperformance, TELUS International and TTEC (TeleTech Holdings).
Does Simply Contact have an API?
No public API is recorded for Simply Contact.
What industry is Simply Contact in?
Simply Contact's product category is Customer Support Outsourcing / Business Process Outsourcing (BPO). Its primary akta.pro industry code is BPAAAAAA, General Customer Service & Contact Center Operations, with a secondary code of BPAAABAA, General Customer Service (Order/Account/Inquiries). Its NAICS code is 56142 and its SIC code is 7363.