CRIS

Name

CRIS

Legal name

Centre for Railway Information Systems

Website

https://cris.org.in

Company type

Private

Founded year

1986

Operating status

Operating

Headcount range

501–1,000 employees

Ownership category

akta.pro rank

Product category

Railway Information Systems

NAICS

Support Activities for Rail Transportation (488210), Support Activities for Transportation (488)

SIC

Transportation Services (4700), Railroads, Line-Haul Operating (4011), Railroad Switching & Terminal Establishments (4013)

akta.pro primary industry

Rail Asset & Infrastructure Status Monitoring within OCC (Condition/Alarm Management) (TLAJAEAK)

akta.pro secondary industries

Rail Incident, Disruption & Emergency Management (Control Center Response) (TLAJAEAH), Rail Terminal Inspection, Safety & Regulatory Compliance (Hazmat, Brake/Car Checks) (TLAJAFAJ)

Keywords

• Railway IT systems
• Passenger reservation systems
• Freight operations software
• Real-time train tracking
• Government enterprise software

Headquarters

HQ city

New Delhi

HQ country

India

HQ region

Asia

Offices7 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Infrastructure, Operations, Supply Chain

Revenue model

1. Government Budget Allocation: CRIS operates as a government organization under Ministry of Railways with funding provided through annual government budgets for railway IT development and maintenance.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels1 record

Core offering

CRIS designs, develops, implements, and maintains enterprise IT systems for Indian Railways, covering reserved and unreserved ticketing (PRS, UTS, RailOne), freight operations (FOIS), real-time train tracking (RTIS, NTES), train traffic control (COA), HR (HRMS), accounting (AIMS), e-procurement (IREPS), and asset/maintenance management across the national rail network. It operates as the in-house IT organization of the Ministry of Railways, handling 2 crore daily passengers, 3.5 crore daily enquiries, and 3.5 MT of daily freight movement through its platforms.

Product overview

CRIS (Centre for Railway Information Systems) is an IT organization under the Ministry of Railways, Government of India, providing enterprise-level integrated IT solutions for Indian Railways. The company's product portfolio is a platform-plus-modules architecture centered around core railway operations systems. The flagship RailOne app (launched 2025, fully operational 2026) provides a unified passenger interface integrating ticket booking (UTS/PRS), real-time train tracking (NTES/RTIS), and grievance redressal (RailMadad). Core backend systems include FOIS for freight operations, COA for traffic control, ICMS for coaching management, and various maintenance management systems (CMM/FMM, TMS, TDMS, SLAM, SMMS, WISE) for asset lifecycle management. Supporting systems include AIMS for accounting/finance, HRMS for human resources, and IREPS for e-procurement. The AI/ML portfolio includes route optimization, delay prediction, predictive maintenance, chatbots, and BHASHINI multilingual AI integration for 22 Indian languages. An API platform (Pravah-API) enables third-party access to railway services.

Differentiator

Problem solved

Functional benefit

Brands

• RailOne: Unified railway services app developed by CRIS consolidating ticket booking, real-time tracking, service requests, and food ordering into a single platform
• UTS (Unreserved Ticketing System)
• PRS (Passenger Reservation System)
• NTES (National Train Enquiry System)
• Rail Madad
• RTIS (Real-Time Train Information System)
• FOIS (Freight Operations Information System)
• eDrishti/RailDrishti

Products and services

• RailOne App Unified railway services mobile app developed by CRIS that consolidates reserved, unreserved, platform, and Tatkal ticket booking, live train tracking, service requests, food ordering, and digital payments (R-Wallet) into a single interface for Indian Railways passengers, replacing the legacy UTS app.
• Passenger Reservation System (PRS) Internet-based reserved ticket booking system for Indian Railways handling reserved tickets, Tatkal bookings, and seat availability enquiries. Operates at a documented scale of 25,000+ tickets per minute.
• Unreserved Ticketing System (UTS) Mobile application for unreserved ticket booking across Indian Railways. Functionality was integrated into the RailOne app and the standalone UTS app was discontinued on March 1, 2026.
• National Train Enquiry System (NTES) Real-time train enquiry system providing live train status, arrival/departure information, and train running status to approximately 3.5 crore enquiries daily for Indian Railways passengers.
• Real-Time Train Information System (RTIS) Satellite-based train tracking system providing real-time location of trains for enhanced railway operation monitoring and dissemination of exact train running information across Indian Railways.
• Freight Operations Information System (FOIS) Backbone digital platform for Indian Railways' freight business enabling digital freight bookings and revenue collection. Manages movement of 3.5 million tonnes of freight daily, generating over ₹343 crore in daily freight earnings.
• Control Office Application (COA) Automation system providing micro to macro controlling and management of trains across the Indian Railways network for traffic control and operations management.
• RailMadad Passenger grievance redressal mechanism enabling complaint registration and tracking for railway services. Enhanced with BHASHINI multilingual AI capabilities covering 22 Indian languages.
• Human Resource Management System (HRMS) Human resource management system for the Indian Railways workforce of over 12 lakh employees, covering personnel records and HR workflows.
• Indian Railway e-Procurement System (IREPS) Online procurement system ensuring transparency and accountability in railway procurement processes with 100% online procurement, supporting digital vendor registration, e-auctions, and procurement workflows for railway vendors and suppliers.
• Accounting Information Management System (AIMS / IPAS) Digital platform for accounting and finance with 100% online expenditure booking, supporting Indian Railways' financial management and reporting.
• Track Management System (TMS) Life-cycle management system for railway track assets and related infrastructure across Indian Railways.
• Software for Locomotive Asset Management (SLAM) Locomotive asset management system for monitoring and maintaining railway locomotives across Indian Railways.
• Signalling Maintenance Management System (SMMS) Maintenance management system for railway signalling infrastructure across Indian Railways.
• Workshop Information System of IR (WISE) Workshop information system for Indian Railways managing maintenance and repair operations.
• Integrated Coaching Management System (ICMS) Integrated system for managing coaches, crew, and coaching operations digitally across Indian Railways.
• Traction Distribution Management System (TDMS) System for managing traction distribution and power supply for Indian Railways operations.
• Coaching & Freight Maintenance Management System (CMM/FMM) Maintenance management systems for coaching and freight rolling stock assets across Indian Railways.
• Automated Rolling Stock Track & Trace System (RFIDS) Radio-frequency identification system for automated rolling stock tracking and tracing across Indian Railways.
• eDrishti/RailDrishti Public-facing dashboard for Indian Railways providing real-time monitoring information and data sharing with citizens.
• Pravah-API Platform API platform for Indian Railways enabling developers to access railway services and data through documented APIs at the CRIS developer portal.
• SATSaNG (Software Aided Train Scheduling and Network Governance) AI-driven train scheduling optimization and network governance system for capacity enhancement across Indian Railways.
• SFOORTI (Smart Freight Operation Optimization and Real Time Information) Smart freight operation optimization platform with real-time information for Indian Railways freight management.

Quantifiable outcome

• Facilitates ticketing for approximately 2 crore passengers daily with 25,000+ tickets per minute booking capabilities
• +5 more outcomes

Named customers2 records

Segments3 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

AI capability10 records

Feature9 records

Partnerships

One partnership is on record.

• Digital India Bhashini Division (DIBD)coreStrategic or Co-development Partner · 20 November 2025The Digital India Bhashini Division (DIBD) and CRIS signed an MoU in New Delhi to integrate multilingual AI solutions into Indian Railways' public-facing platforms. The partnership will deploy BHASHINI's language technology stack—including Automatic Speech Recognition, Text-to-Text Translation, Text-to-Speech, and Optical Character Recognition—across systems such as the National Train Enquiry System and RailMadad, enabling citizens to access railway services in 22 Indian languages. Joint technical workshops and pilot deployments are scheduled to commence.

Scale indicators9 records

Recent moves4 records

Expansion highlights5 records

Broad incumbents

• Wipro: Indian IT services major with transportation practice delivering digital transformation, cloud migration, and enterprise systems for rail and logistics clients globally.
• Thales Ground Transportation: Delivers signaling, train control, ticketing, and fare collection systems to rail operators globally — overlapping with CRIS's COA, SMMS, and ticketing portfolio.
• Infosys: Global IT services leader with transportation and rail digitalization offerings; competes for enterprise IT modernization mandates at railways and other transportation operators worldwide.
• Hitachi Rail: Provides digital rail solutions including traffic management, asset monitoring, and passenger information systems — directly comparable to CRIS's OCC, TMS, and passenger-facing applications.
• Tata Consultancy Services (TCS): India's largest IT services company with a dedicated transportation and rail practice, delivering IT modernization, digital ticketing, and operations systems for railways globally — including competing for Indian Railways modernization contracts.
• Alstom: Major rail technology company offering signaling, digital mobility, and train control systems that compete with CRIS's COA, SMMS, and freight operations platforms.
• Tech Mahindra: IT services firm with strong telecom and transportation verticals, providing digital platforms and managed services for rail, freight, and logistics operators.
• Siemens Mobility: Global rail technology provider offering IT, signaling, ticketing, and operations control solutions for railways — directly overlapping with CRIS's COA, PRS, and signaling maintenance systems.

Direct peers

• Cubic Transportation Systems: Specialized provider of fare collection, ticketing, and real-time passenger information systems for transit agencies — directly comparable to CRIS's PRS, UTS, NTES, and RailOne platforms.

Emerging players

• Huawei Smart Transportation: Provides smart rail and urban transportation solutions including communication-based train control, ticketing platforms, and passenger information systems — adjacent competitor in rail digitalization.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/amofficialCRIS
• YouTubeyoutube.com/watch?v=JNSjvE2lH2E
• LinkedInlinkedin.com/company/indian-railways

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about CRIS