Steward Health Choice Arizona

What Steward Health Choice Arizona does

Health Choice Arizona is a Medicaid managed care organization that operates as the AHCCCS Complete Care (ACC) contractor affiliated with Blue Cross Blue Shield of Arizona. It administers capitated Medicaid coverage for low-income Arizona residents—including children, pregnant women, parents, elderly, and disabled individuals, plus dual-eligible members—across eight counties: Apache, Coconino, Maricopa, Mohave, Navajo, Gila, Pinal, and Yavapai. The plan is NCQA-accredited and reports between 101 and 250 employees with operations centered in Phoenix.

The company's product surface is built around a member portal and a publicly searchable provider directory that together route members to in-network providers, contracted pharmacies, and a 24/7 telehealth platform (Connect to Doctor) for urgent care, mental health, and chronic condition management at no member cost. Auxiliary programs include the Healthy Rewards incentive program (gift cards for preventive activities), the Stork Line maternal care management offering, a 24/7 nurse advice line, and a behavioral health crisis hotline integrated with 988. Bilingual Community Assistors serve as the enrollment and retention channel for AHCCCS-eligible individuals.

Health Choice generates revenue almost exclusively through capitation premiums paid by the Arizona Health Care Cost Containment System (AHCCCS) under the state Medicaid program, with coverage funded through federal and state matching dollars. Members are acquired through the AHCCCS state enrollment system and supported by telephone and in-person enrollment assistance. The plan carries no member premiums for eligible individuals, making per-member-per-month rates and contract retention the principal revenue mechanic. Distribution is concentrated on a single state contract and a single brand umbrella (BCBSAZ), creating regulatory moat strength offset by concentration exposure.

Name

Steward Health Choice Arizona

Legal name

Blue Cross Blue Shield of Arizona

Website

https://healthchoiceaz.com

Company type

Private

Founded year

2000

Operating status

Operating

Headcount range

101–250 employees

Short description

Health Choice Arizona is an AHCCCS-contracted Medicaid managed care plan affiliated with Blue Cross Blue Shield of Arizona, serving low-income residents across eight Arizona counties through a member portal, 24/7 telehealth, and a contracted provider network.

Ownership category

akta.pro rank

Product category

Medicaid Managed Care

SIC

Insurance Agents, Brokers & Service (6411), Services-Health Services (8000)

akta.pro primary industry

Medicaid Expansion (ACA Adult) Managed Care Plans (HLAEAEAB)

Keywords

• Medicaid managed care
• AHCCCS health insurance
• Government health programs
• Healthcare plan administration
• Medicaid member services

Headquarters

HQ city

Phoenix

HQ country

United States

HQ region

North America

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Medicaid Managed Care Premiums: Health Choice generates revenue by serving as a contracted Medicaid managed care organization (MCO) under the Arizona Health Care Cost Containment System (AHCCCS). The state pays capitation premiums per enrolled member to provide healthcare coverage including doctor visits, hospital care, prescriptions, and other benefits.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

Steward Health Choice Arizona operates the AHCCCS Complete Care (ACC) Medicaid managed care plan under the Blue Cross Blue Shield of Arizona brand, delivering full Medicaid benefits (doctor visits, hospital care, prescriptions, preventive care, maternal and behavioral health services) to eligible low-income individuals and families in Arizona. Members access services through an in-network provider directory spanning 8 counties, a 24/7 no-cost telehealth platform, a self-service member portal, the Healthy Rewards incentive program, and the Stork Line maternal care management service, with bilingual Community Assistors supporting enrollment.

Product overview

Blue Cross Blue Shield of Arizona Health Choice is a unified Medicaid health insurance plan (AHCCCS Complete Care) that provides healthcare coverage to low-income Arizona residents across eight counties. The core offering is the Health Choice Medicaid plan, supported by a digital member services ecosystem including the Member Portal for 24/7 telehealth access, Provider and Pharmacy Directories for network navigation, the Member Handbook for coverage details, and specialized programs such as the Healthy Rewards incentive program and Maternal Care Management/Stork Line for pregnant members. The plan is NCQA accredited and offers bilingual community assistance for enrollment support.

Differentiator

Problem solved

Functional benefit

Products and services

• Blue Cross Blue Shield of Arizona Health Choice (HCA) Medicaid Plan AHCCCS Complete Care (ACC) Medicaid health insurance plan providing comprehensive healthcare coverage for low-income families and individuals in Arizona, including doctor visits, hospital care, prescriptions, preventive care, prenatal care, behavioral health, speech therapy, and cochlear implants for members 21 and older.
• Healthy Rewards Program Incentive program rewarding AHCCCS members with gift cards for completing health-related activities to promote healthy behaviors for themselves and their families.
• Maternal Care Management (Stork Line) Dedicated maternal health program connecting pregnant AHCCCS members with care management teams to support mother and baby health throughout pregnancy, reachable via the Stork Line at 1-800-828-7514.
• Member Portal Online self-service portal enabling AHCCCS members to manage their healthcare, access telehealth visits, and view benefits information at memberportal.healthchoiceaz.com.
• Provider Directory Searchable online directory allowing AHCCCS members to find doctors, specialists, hospitals, and pharmacies within the Health Choice network by location, name, health condition, or specialty.
• Telehealth Services 24/7 telehealth platform connecting AHCCCS members with providers for urgent care, mental health support, and chronic condition management at no cost, accessible via the Member Portal.

Quantifiable outcome

• 24/7 telehealth access available to all members at no cost
• +2 more outcomes

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

One partnership is on record.

• AHCCCS (Arizona Health Care Cost Containment System)coreStrategic or Co-development PartnerHealth Choice is the AHCCCS-contracted Medicaid managed care plan affiliated with Blue Cross Blue Shield of Arizona. The company operates under the AHCCCS Complete Care (ACC) program to provide healthcare coverage to eligible low-income Arizona residents. AHCCCS is Arizona's Medicaid program that covers doctor visits, hospital care, prescriptions, and other health services.

Scale indicators1 record

Recent moves5 records

Expansion highlights5 records

Direct peers

• Arizona Complete Health: Centene-owned Medicaid managed care plan contracted with AHCCCS to serve Medicaid beneficiaries across Arizona. Competes head-to-head with Health Choice in the ACC program and serves similar low-income and dual-eligible populations.
• Molina Healthcare of Arizona: Molina's AHCCCS-contracted Medicaid managed care plan in Arizona. Directly competes with Health Choice in the same ACC program, with Molina's government-focused model making it a close comparator on capitation management and government program operations.
• Banner University Family Care: AHCCCS-contracted Medicaid managed care plan affiliated with Banner Health in Arizona. Competes with Health Choice in the ACC program, particularly in Maricopa and Pima counties, and is provider-integrated, making it a useful structural comparator.
• Mercy Care: AHCCCS-contracted Medicaid managed care plan serving Arizona Medicaid members. Directly competes with Health Choice Arizona in the same ACC program across overlapping counties, including Maricopa, and is owned by Centene, giving it scale advantages.
• Imperial Insurance Companies: AHCCCS-contracted Medicaid managed care plan serving specific Arizona counties. Directly competes with Health Choice in the ACC program for Medicaid members in its licensed service areas.
• UnitedHealthcare Community Plan of Arizona: UnitedHealth Group's AHCCCS-contracted Medicaid managed care plan serving Arizona. Directly competes with Health Choice for AHCCCS enrollment and operates with the parent company's analytics, provider network leverage, and multi-state Medicaid playbook.

Emerging players

• Magellan Health (Centene): Specializes in behavioral health and specialty managed care services for Medicaid populations, including Arizona. Comparable as an emerging/adjacent player providing specialty care management that Health Choice either insources (via its own behavioral health crisis program) or could partner with.

Broad incumbents

• UnitedHealth Group: Parent of UnitedHealthcare Community Plan of Arizona. Comparable as a broad incumbent offering commercial, Medicare, and Medicaid plans across all 50 states, with UnitedHealthcare Community & State being the largest U.S. Medicaid managed care organization.
• Elevance Health (Anthem): Multi-state Blue Cross Blue Shield licensee with significant Medicaid managed care operations through Anthem Blue plans and Amerigroup. Comparable as a broad incumbent with overlapping BCBS brand identity, state Medicaid contracts, and government programs focus.
• Centene Corporation: Parent of Mercy Care and Arizona Complete Health, the largest Medicaid managed care operator in the U.S. Comparable as the scaled multi-state incumbent whose Arizona subsidiaries directly compete with Health Choice for AHCCCS contracts and members.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/healthchoiceaz
• Facebookfacebook.com/HealthChoiceArizona

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Steward Health Choice Arizona