Mercy Care
Mercy Care is a nonprofit Federally Qualified Health Center in Atlanta providing integrated medical, dental, behavioral health, and housing services across four clinic locations plus street medicine outreach, primarily serving individuals experiencing homelessness and uninsured low-income populations.
- Company typePrivate
- Founded1985
- HeadquartersAtlanta, United States
- Headcount251–500
- GTM typeB2C
- OfferingServices
What Mercy Care does
Mercy Care (Saint Joseph's Mercy Care Services) is a nonprofit Federally Qualified Health Center headquartered in Atlanta, Georgia, founded in 1985 as a ministry of Saint Joseph's Health System and Trinity Health. The organization provides comprehensive medical, dental, vision, behavioral health, pharmacy, and social services through four fixed clinic locations (Decatur Street, Chamblee, City of Refuge, and Gateway Center), supplemented by a Street Medicine Program with mobile medical coaches that delivers care directly to individuals experiencing homelessness in encampments and shelters. Mercy Care's core technology stack consists of standard healthcare IT — the MyChart patient portal powered by OCHIN, Health Information Exchange connectivity, and telemedicine support for street outreach — rather than proprietary or AI-driven systems.
The organization serves primarily individuals experiencing homelessness, uninsured and underinsured low-income patients, Medicaid/Medicare recipients, and pediatric populations, with bilingual Spanish-speaking staff and free language assistance across more than 16 languages. Mercy Care is Atlanta's only FQHC with a dedicated Healthcare for the Homeless designation, allowing it to receive federal grants and serve patients regardless of ability to pay. Revenue is generated through patient services (insurance, Medicare, Medicaid), federal FQHC grants, sliding-fee-scale co-pays with a $35 minimum visit charge, and philanthropic donations, supported by community-based outreach and partner referrals rather than traditional commercial marketing.
Mercy Care has materially expanded its footprint and integration model through the McAuley Station mixed-income housing development in partnership with Pennrose: Phase I (170 units, opened November 2024) and Phase II (97 senior units, groundbreaking November 2025), both adjacent to the Decatur Street campus, with on-site transitional/respite units and permanent supportive housing. In 2024 the organization served a record 19,000+ patients across 77,000+ appointments (up 25% year-over-year), reflecting sustained demand for its integrated healthcare-plus-housing model for Atlanta's most vulnerable populations.
Mercy Care firmographics
Firmographics- Name
- Mercy Care
- Legal name
- Mercy Care
- Website
- https://mercyatlanta.org
- Company type
- Private
- Founded year
- 1985
- Operating status
- Operating
- Headcount range
- 251–500 employees
- Short description
- Mercy Care is a nonprofit Federally Qualified Health Center in Atlanta providing integrated medical, dental, behavioral health, and housing services across four clinic locations plus street medicine outreach, primarily serving individuals experiencing homelessness and uninsured low-income populations.
- Ownership category
- akta.pro rank
Mercy Care industry classification
Industry- Product category
- Community Health Center Services
- NAICS
- Ambulatory Health Care Services (621), Outpatient Mental Health and Substance Abuse Centers (621420), Other Residential Care Facilities (62399), Services for the Elderly and Persons with Disabilities (62412)
- SIC
- Services-Offices & Clinics Of Doctors Of Medicine (8011), Services-Health Services (8000)
- akta.pro primary industry
- Community Health Centers (FQHCs & Look-Alikes) (HLAFAGAB)
- akta.pro secondary industry
- Facility-Based Respite (Assisted Living/SNF/Memory Care Short Stays) (HLADAKAB)
Keywords
Where Mercy Care is headquartered
LocationHeadquarters
- HQ city
- Atlanta
- HQ country
- United States
- HQ region
- North America
Offices4 records
Markets served
Mercy Care business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales
Revenue model
- Patient Services Revenue: Mercy Care generates revenue through patient services including medical, dental, behavioral health, and vision care. The organization accepts most insurance plans, Medicare, and Medicaid, as well as commercial insurance.
- Federal FQHC Grants: As a Federally Qualified Health Center designated to serve the homeless population, Mercy Care receives federal grants to support operations and provide care regardless of ability to pay.
- Sliding Fee Scale Collections: Uninsured patients or those applying for discounted fees pay based on a sliding fee scale, with minimum charges as low as $35 per visit. Homeless patients without income may receive services at no charge.
- Donations and Philanthropy: The organization accepts charitable contributions through online giving, checks, ACH transfers, donor-advised funds, and stock donations. EIN 58-1448522.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Per visit | Minimum discounted visit for patients with income applying for sliding fee scale |
| Subscription | Per visit | Full fee for insured patients |
| Subscription | Per visit | No charge for homeless and zero-income patients |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels5 records
Mercy Care product offering
Product offeringCore offering
Mercy Care is a Federally Qualified Health Center (FQHC) delivering comprehensive primary medical, pediatric, dental, vision, behavioral health, and pharmacy services through four Atlanta-area clinic locations and a Street Medicine Program that brings care directly to individuals experiencing homelessness in encampments, under bridges, and at shelters. The organization also operates a Recuperative Care Program for post-hospitalization patients and a Community Health Outreach Program (CHOP), with care supported by a sliding fee scale starting at $35 per visit for uninsured patients.
Product overview
Mercy Care is a Federally Qualified Health Center (FQHC) providing comprehensive healthcare services through a network of four clinic locations (Decatur Street, Chamblee, Gateway Center, City of Refuge), mobile medical coaches, and street medicine teams. The organization offers an integrated care model combining Primary Medical Care, Pediatric Medical Care, Behavioral Health & Psychiatry, Dental Care, Vision Care, and an on-site Pharmacy. Beyond clinical services, Mercy Care provides Street Medicine and Community Health Outreach Programs (CHOP) that deliver care directly to individuals experiencing homelessness. The organization also operates a Recuperative Care Program for post-hospitalization recovery and has developed McAuley Station, a mixed-income housing community in partnership with Pennrose. Patient access is facilitated through the MyChart portal powered by OCHIN, with services supported by Health Information Exchange connectivity. A sliding fee scale program ensures accessibility for uninsured patients, and free language assistance is available in 16+ languages.
Differentiator
Problem solved
Functional benefit
Brands
- McAuley Station: Mixed-income affordable housing development adjacent to Mercy Care campus in Sweet Auburn neighborhood of Atlanta. Phase I delivered 170 units (2024), Phase II will add 97 senior units (2025).
- Street Medicine Program
- Mercy Care at Gateway Center
- Mercy Care at City of Refuge
- Mercy Care Chamblee
Products and services
- Primary Medical Care General medical care services for adults 18 years and older, providing preventive care, chronic disease management, and acute illness treatment at all clinic locations.
- Pediatric Medical Care Comprehensive pediatric care services for children and adolescents (0-18 years) including vaccinations, primary care, dental services, and eye exams, available at Chamblee and City of Refuge clinics.
- Behavioral Health & Psychiatry Mental health support services including psychiatric care, substance abuse treatment, and recovery support, available at all clinic locations with a focus on integrated whole-person care.
- Dental Care Dental services for children and adults including preventive and restorative care, available at the Decatur Street Clinic with six dental operatories.
- Vision Care Eye care services for children and adults including comprehensive eye exams, available at the Chamblee Clinic which features a dedicated vision center.
- Pharmacy On-site pharmacy services for Mercy Care patients only, located at the Decatur Street clinic with weekday hours.
- Street Medicine Program Mobile healthcare services bringing medical and mental health care directly to individuals experiencing homelessness in encampments, under bridges, and in parking lots throughout the city, including nighttime services and telemedicine support.
- Community Health Outreach Program (CHOP) Daily street outreach program that meets unhoused individuals where they are, providing essentials like hygiene kits, water, jackets, and transit cards while connecting people to life-saving services.
- Recuperative Care Program Temporary housing and care program for homeless patients discharged from hospitals, providing clean and safe accommodations, meals, education, and access to full-service clinic for up to 45 days at the Gateway Center location.
- MyChart Patient Portal Secure online patient portal powered by OCHIN enabling patients to view lab results, request prescription refills, schedule appointments, send messages to care teams, and access health records via mobile apps for iOS and Android.
Quantifiable outcome
- Served more than 19,000 patients with 77,000+ appointments in 2024, up 25% from prior year
- +2 more outcomes
Companies that use Mercy Care
Customer profileNamed customers6 records
Segments5 records
Ideal customer profiles3 records
Mercy Care technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature3 records
Mercy Care partnerships and signals
Strategic signalPartnerships
Eleven partnerships are on record, tiered flagship, core, major and minor.
- PennroseflagshipJoint development partner for McAuley Station mixed-use development. Pennrose is developing 170 units of mixed-income housing adjacent to Mercy Care campus (Phase I) and 97 units of senior housing (Phase II). Partnership represents innovative healthcare-housing integration model.
- Saint Joseph's Health SystemcoreUmbrella organization providing direct financial support and oversight to Mercy Care. Mercy Care is part of Saint Joseph's Health System which is itself part of Trinity Health.
- Trinity HealthcoreNational Catholic health care system and parent organization of Saint Joseph's Health System. Trinity Health provides system-level oversight, privacy policies, and operates member organizations across multiple states.
- Gateway CentercoreLong-standing partnership for recuperative care program serving homeless patients discharged from hospitals. Mercy Care operates a clinic at Gateway Center and coordinates care including temporary refuge arrangements for patients.
- City of RefugecorePartner organization where Mercy Care operates a clinic providing pediatric medical care and dental services to underserved populations in the community.
- Partners for HOMEmajorProvides $1.2 million in grant funds for McAuley Station project and partners on permanent supportive housing through Fulton County's Behavioral Health Department.
- Fulton County Behavioral Health DepartmentmajorPartners with Partners for HOME to provide 30 studios of permanent supportive housing at McAuley Station for individuals with behavioral health needs.
- Capstone Building CorporationminorConstruction partner for McAuley Station Phase I development.
- Smith Dailia ArchitectsminorArchitectural design firm for McAuley Station Phase I development.
- Shelters to ShuttersminorNational nonprofit connecting real estate properties with situationally homeless individuals for employment. Mercy Care resource specialists connect qualified patients to job opportunities with housing.
- Pennrose Management CompanyminorProperty management company for McAuley Station apartments.
Scale indicators8 records
Recent moves10 records
Expansion highlights5 records
Mercy Care competitors and assessment
Company assessmentDirect peers
- Grady Health System: Atlanta's safety-net hospital system and one of the largest public hospitals in the U.S. Grady is a major referral partner (recuperative care patients discharge from Grady to Mercy Care's Gateway program) and shares the underserved-population mission in the same metro, making it the closest functional peer.
- Colorado Coalition for the Homeless: Denver-based FQHC with Healthcare for the Homeless designation integrating medical, behavioral, dental, and supportive housing (St. Francis Center, Renaissance at Uptown Lofts) — directly comparable to Mercy Care's combined clinical + McAuley Station model.
- Camillus Health Concern: Miami-based FQHC with Healthcare for the Homeless designation providing integrated primary care, behavioral health, and case management to uninsured and unhoused populations. Closely mirrors Mercy Care's whole-person, sliding-fee operating model.
- Boston Health Care for the Homeless Program (BHCHP): Nationally recognized FQHC dedicated exclusively to people experiencing homelessness, operating street outreach, shelter-based clinics, and a recuperative care program. Direct model analog to Mercy Care's Street Medicine and Recuperative Care programs, including similar multidisciplinary outreach teams.
- Healthcare for the Homeless Houston: Houston-based FQHC serving homeless individuals through fixed clinics, street medicine, and recuperative care. Closely comparable in mission, service mix (medical + behavioral + case management), and reliance on sliding-fee and grant funding.
- Tom Waddell Urban Health Center (SFDPH): San Francisco Department of Public Health FQHC serving homeless and low-income residents with integrated primary, behavioral, and HIV care. Comparable mission, target population, and street-outreach model.
Broad incumbents
- Emory Healthcare: Atlanta-based academic health system; entered a Joint Operating Company with Saint Joseph's Health System in 2012. Shares clinical referral pathways with Mercy Care and represents a broader incumbent with overlapping primary care and behavioral health offerings.
- Wellstar Health System: Large non-profit Georgia health system with extensive primary care and community health programming across metro Atlanta. Comparable regional ambulatory footprint and Medicaid contracting relationships.
- Piedmont Healthcare: Large non-profit health system serving metro Atlanta and Georgia. While not safety-net-focused, Piedmont's expanding ambulatory and population-health footprint overlaps Mercy Care's primary-care geography and could move into Medicaid/shared-risk populations.
Others
- Saint Joseph's Health System: Direct parent/sister organization of Mercy Care within Trinity Health. Provides direct financial support and oversight; relevant for understanding governance, capital flows, and strategic alignment rather than direct market competition.
Market position
Strengths5 records
Weaknesses4 records
Competitive moat5 records
Key risks5 records
Key highlights7 records
Customer concentration
Mercy Care social profiles
Digital presenceMercy Care financial estimates
Financial estimateRevenue estimate
Valuation estimate
Mercy Care leadership team
Management profileNumber of profiles
Profiles7 records
Mercy Care funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Mercy Care M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Mercy Care
What does Mercy Care do?
Mercy Care is a Federally Qualified Health Center (FQHC) delivering comprehensive primary medical, pediatric, dental, vision, behavioral health, and pharmacy services through four Atlanta-area clinic locations and a Street Medicine Program that brings care directly to individuals experiencing homelessness in encampments, under bridges, and at shelters. The organization also operates a Recuperative Care Program for post-hospitalization patients and a Community Health Outreach Program (CHOP), with care supported by a sliding fee scale starting at $35 per visit for uninsured patients.
Is Mercy Care a public or private company?
Mercy Care is a private company. It is classified as corporate owned and is currently operating.
When was Mercy Care founded?
Mercy Care was founded in 1985. It employs 251 to 500 people.
Where is Mercy Care based?
Mercy Care is headquartered in Atlanta, United States, in the North America region.
How does Mercy Care make money?
Four revenue lines are on record. Patient Services Revenue is the primary driver. The others are federal FQHC Grants, sliding Fee Scale Collections and donations and Philanthropy.
Who are Mercy Care's main competitors?
Direct peers on record are Grady Health System, Colorado Coalition for the Homeless, Camillus Health Concern, Boston Health Care for the Homeless Program (BHCHP), Healthcare for the Homeless Houston and Tom Waddell Urban Health Center (SFDPH). Broad incumbents are Emory Healthcare, Wellstar Health System and Piedmont Healthcare. Saint Joseph's Health System is listed as an others.
Does Mercy Care have an API?
No public API is recorded for Mercy Care.
What industry is Mercy Care in?
Mercy Care's product category is Community Health Center Services. Its primary akta.pro industry code is HLAFAGAB, Community Health Centers (FQHCs & Look-Alikes), with a secondary code of HLADAKAB, Facility-Based Respite (Assisted Living/SNF/Memory Care Short Stays). Its NAICS code is 621 and its SIC code is 8011.