Aranda

What Aranda does

Aranda Software, legally ARANDA SOFTWARE ANDINA S.A.S., is a Colombian-founded enterprise software vendor that has operated for over 20 years in the Latin American market, specializing in IT Service Management (ITSM) and unified device/IT asset management (ITAM). The company's core platform is an ITIL® 4-aligned suite centered on Aranda Service Management (ASMS) with an integrated Configuration Management Database (CMDB), complemented by Aranda Device Management (ADM) for endpoint and asset control. The portfolio extends across nine additional modules covering field service management, virtual/remote support, enterprise mobility management, data backup (Data Safe), security compliance (ASEC), and a query/reporting tool (AQM). The platform is offered via Cloud, On-premise, Hybrid, and SaaS deployment models, allowing Aranda to address both regulated and cloud-ready enterprise environments.

Aranda serves enterprise and mid-market organizations across Latin America, with legally incorporated entities in at least 11 countries (Colombia, Mexico, Chile, Peru, Costa Rica, Ecuador, USA, Argentina, El Salvador, Guatemala, Panama) and direct operating presence in 10 Latin American countries, supplemented by a structured Partner Network (Red de Partners) for broader regional reach. Named customers include Banco Itaú, BBVA, BAC, Grupo Aval, Claro, Ripley, Starbucks, KFC, José Cuervo, Mapfre, Komatsu, ICE, Municipio de Medellín, and Previred, spanning financial services, telecom, retail, F&B, insurance, manufacturing, and government verticals.

The company monetizes primarily through software licensing and subscriptions across multiple deployment models, with revenue augmented by professional services (implementation, consulting, training) delivered through Aranda Academy. The go-to-market blends direct enterprise field sales — driven by personalized demos, quote requests, and certified local teams — with a channel partner program. Aranda's primary differentiation rests on its dual PeopleCert ITIL® 4 certification (15 practices, claimed first in Latin America) and PinkVERIFY™ ITSM certification (11 practices), combined with deep regional presence, supporting customers such as a 6,547-device municipal deployment and a 2,500-workstation banking implementation. Founder Luis B. Chicaiza remains associated with the company, which operates as an independent, privately held entity with no disclosed external investment or M&A activity.

Name

Aranda

Legal name

ARANDA SOFTWARE ANDINA S.A.S.

Website

https://arandasoft.com

Company type

Private

Founded year

2001

Operating status

Operating

Headcount range

101–250 employees

Short description

Aranda Software is a Colombian-founded enterprise software vendor providing ITIL® 4-aligned IT Service Management and unified device management solutions to enterprise and mid-market customers across Latin America through direct sales and a regional partner network.

Ownership category

akta.pro rank

Product category

IT Service Management Software

NAICS

Software Publishers (5132), Custom Computer Programming Services (541511), Computer Systems Design and Related Services (54151)

SIC

Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

IT Service Management (ITSM) Platforms (HDAEALAA)

akta.pro secondary industries

IT Asset Management (ITAM) Platforms (HDAEALAD), IT Knowledge Management & Service Desk Platforms (HDAEALAH), Endpoint & Mobile Asset Management (UEM/MDM Asset Controls) (BPAEAOAI)

Keywords

• IT service management
• IT asset management
• Unified endpoint management
• ITIL software
• Enterprise mobility

Headquarters

HQ city

Miami

HQ country

United States

HQ region

North America

Offices8 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations

Revenue model

1. Software Licensing and Subscriptions: Aranda generates revenue through the licensing of its integrated ITSM and ITAM platform. The company offers multiple deployment models (Cloud, On-premise, Hybrid, SaaS) and different licensing versions (V7, V8, V9), suggesting a mix of perpetual and subscription-based licensing. The company serves enterprise and mid-market customers across Latin America.
2. Professional Services: Aranda provides consulting, implementation, training (Aranda Academy), and certification services as part of its go-to-market and customer success motion. These services support deployment and adoption of the platform.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels10 records

Core offering

Aranda develops and sells an integrated IT Service Management (ITSM) and unified device management platform aligned with ITIL® 4 best practices. The platform includes Aranda Service Management (ASMS), CMDB, Device Management (ADM), Enterprise Mobility Management, Field Service, Virtual Support, Data Safe, Security Compliance (ASEC), and Query Manager (AQM), available in Cloud, On-premise, Hybrid, or SaaS deployment models for IT operations and service desks across organizations.

Product overview

Aranda Software offers an integrated ITSM and unified device management platform aligned with ITIL® best practices, serving the Latin American market. The core offering consists of Aranda Service Management (ASMS) as the primary ITSM platform with integrated CMDB, complemented by Aranda Device Management (ADM) for unified endpoint management. The portfolio includes specialized modules: Aranda Field Service for field operations management, Aranda Virtual Support for remote assistance, Aranda Enterprise Mobility Management for mobile device control, Aranda Data Safe for backup and security, Aranda Security Compliance (ASEC) for security posture management, and Aranda Query Manager (AQM) for reporting and analytics. The solutions support multiple deployment models including Cloud, On-premise, Hybrid, and SaaS architectures.

Differentiator

Problem solved

Functional benefit

Brands

• Aranda Service Management (ASMS): IT Service Management solution aligned with ITIL® best practices, includes integrated CMDB functionality.
• Aranda Device Management (ADM)
• Aranda Field Service
• Aranda Virtual Support (AVS)
• Aranda Security Compliance (ASEC)
• Aranda Data Safe
• Aranda Enterprise Mobility Management (EMM)
• Aranda Query Manager (AQM)
• Aranda Academy
• Aranda CMDB

Products and services

• Aranda Service Management (ASMS) ITIL® 4-aligned IT Service Management platform providing incident, problem, change, and service request management for enterprise and mid-market IT departments and service desks.
• Aranda CMDB

Quantifiable outcome

• 30% reduction in shadow IT machines
• +2 more outcomes

Named customers14 records

Segments5 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

Feature9 records

Partnerships

One partnership is on record.

• MicrosoftcoreStrategic or Co-development PartnerAranda partnered with Microsoft to deliver a joint webinar on 'Accelerating the Digital Transformation Route in Service Delivery,' focusing on creating enterprise value through automated, scalable, and secure service management from the cloud. The partnership involves integration between Aranda's ASMS platform and Microsoft Power Automate, enabling organizations to automate workflows and redefine operations.

Scale indicators6 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• InvGate: Latin American ITSM and ITAM vendor with a SaaS service desk, asset management, and ESM modules. It is the closest direct competitor to Aranda in the LatAm mid-market and increasingly competes for the same enterprise accounts.
• ManageEngine (Zoho Corporation): Mid-market IT management suite including ServiceDesk Plus, AssetExplorer, and Endpoint Central that maps closely to Aranda's ASMS + ADM + CMDB combination, often at aggressive price points attractive to LatAm mid-market buyers.
• Freshworks (Freshservice): SaaS ITSM/ITAM/ESM vendor with strong mid-market traction and growing LatAm channel. Direct competitor to Aranda ASMS for mid-market and enterprise service management deals where modern UX and SaaS delivery are decision drivers.
• Ivanti: Unified endpoint management, asset, and service management vendor (NeuralStar, Ivanti Neurons) that overlaps Aranda's combined ITSM + ADM + EMM offering, particularly for enterprises seeking single-vendor IT operations consolidation.
• Atlassian Jira Service Management: ITSM and ESM solution tightly integrated with Jira Software, widely adopted by LatAm software/IT teams. Competes with Aranda ASMS especially in IT organizations that standardize on the Atlassian developer toolchain.
• SysAid: ITSM and IT asset management vendor with embedded AI and service desk automation, selling globally including in LatAm. Direct peer in mid-market ITSM/ITAM deals overlapping Aranda's core ASMS + ADM footprint.

Broad incumbents

• ServiceNow: Global ITSM/ESM leader whose Now Platform competes head-on with Aranda ASMS for enterprise service management, CMDB, and ITOM buyers across LatAm. ServiceNow is the principal above-Aranda competitor in any large enterprise RFP.
• BMC Helix ITSM (BMC Software): Long-standing ITIL-aligned ITSM suite (formerly Remedy/BMC Helix) used by large enterprises worldwide. Competes with Aranda ASMS on ITIL process coverage and CMDB depth, especially in regulated LatAm verticals.

Emerging players

• Hornbill: Cloud-native ITSM/ESM vendor targeting ITIL-aligned mid-market service desks with strong configuration and self-service capabilities. A comparable alternative that Aranda may encounter in LatAm mid-market RFPs.
• Nexthink: Digital employee experience and endpoint analytics platform that complements or competes with portions of Aranda's ADM/EMM and Virtual Support offerings, particularly for buyers focused on endpoint-centric IT operations.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/arandasoft
• YouTubeyoutube.com/channel/UCAU19rn98AzHeQTfaboA3bg
• Facebookfacebook.com/arandasoft
• LinkedInlinkedin.com/company/aranda-software-corp
• Instagraminstagram.com/arandasoft

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Aranda