Nexthink
Nexthink is a Swiss-American enterprise software company that provides the Nexthink Infinity platform for Digital Employee Experience management, offering real-time endpoint telemetry, AI-driven diagnostics, and workflow automation to large enterprise IT teams across 1,500+ customers in financial services, government, healthcare, manufacturing, and other verticals.
- Company typePrivate
- Founded2004
- HeadquartersPrilly, Switzerland
- Headcount1,001–5,000
- GTM typeB2B
- OfferingSoftware
What Nexthink does
Nexthink is a Swiss-American enterprise software company founded in 2004 as an EPFL spin-off, headquartered in Lausanne, Switzerland with US operations in Boston. The company develops and sells Nexthink Infinity, a unified Digital Employee Experience (DEX) management platform that provides real-time visibility across endpoints, applications, networks, and employee experiences through proprietary endpoint telemetry, the certified NQL query language, and AI agents (Spark for autonomous IT support, Workspace for AI-native investigations, AI Drive for AI adoption measurement). The platform is delivered via a module-based architecture (Workplace Experience, VDI Experience, Mobile Experience, Application Experience, Flow for low-code automation, Amplify for ITSM integration, Experience Central for executive dashboards, and Adopt for digital adoption) and is complemented by integrations with ServiceNow, BMC Remedy, Jira, AWS, Azure Virtual Desktops, Citrix, Omnissa, and other enterprise IT infrastructure.
Nexthink operates a subscription-based enterprise SaaS model with quote-based annual pricing tied to deployment scope, sold primarily through direct field sales targeting Fortune 500 and large enterprises, supplemented by a global partner ecosystem of technology alliances, managed service providers (Atos, Cognizant), systems integrators (Accenture), and regional resellers (Softcat). The company serves 1,500+ global enterprises across financial services, government, healthcare, manufacturing, automotive, and technology verticals, with named customers including Southwest Airlines, Honeywell, Siemens, Toyota, GSK, Deloitte, Johnson & Johnson, Edward Jones, and Iberdrola.
The company is majority-owned by Vista Equity Partners following an October 2025 transaction valuing it at approximately $3 billion, with $750 million in debt financing led by Blue Owl Capital closing in March 2026. Founder and CEO Pedro Bados remains in place. Management reports revenue of nearly $350 million and high profitability, with a stated target of reaching $1 billion in revenue within two to four years.
Nexthink firmographics
Firmographics- Name
- Nexthink
- Legal name
- Nexthink
- Website
- https://nexthink.com
- Company type
- Private
- Founded year
- 2004
- Operating status
- Operating
- Headcount range
- 1,001–5,000 employees
- Short description
- Nexthink is a Swiss-American enterprise software company that provides the Nexthink Infinity platform for Digital Employee Experience management, offering real-time endpoint telemetry, AI-driven diagnostics, and workflow automation to large enterprise IT teams across 1,500+ customers in financial services, government, healthcare, manufacturing, and other verticals.
- Ownership category
- akta.pro rank
Nexthink industry classification
Industry- Product category
- Digital Employee Experience Management Software
- NAICS
- Computer Systems Design Services (541512), Computer Systems Design and Related Services (54151)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Digital Experience Monitoring & Management (DEX/DEM, AIOps for EUC) (BPAEAIAF)
- akta.pro secondary industry
- Workplace Service Desk & Onsite Support (Deskside/Field Services, VIP Support) (BPAEAIAJ)
Keywords
Where Nexthink is headquartered
LocationHeadquarters
- HQ city
- Prilly
- HQ country
- Switzerland
- HQ region
- Europe
Offices2 records
Markets served
Nexthink business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Revenue model
- Enterprise Software Subscription: Nexthink operates on a subscription-based SaaS model targeting enterprise customers. The platform is sold as an annual or multi-year subscription with pricing based on enterprise size and scope of deployment. Customer case studies show significant ROI and cost reduction outcomes, indicating enterprise-level contract values.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Enterprise subscription with customizable modules |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels8 records
Nexthink product offering
Product offeringCore offering
Nexthink provides a Digital Employee Experience (DEX) management platform called Nexthink Infinity that combines real-time endpoint telemetry, AI-powered analytics, and automation to help enterprises proactively monitor, diagnose, and remediate digital workplace issues across devices, networks, applications, and employee experiences. The platform includes AI agents (Spark, Workspace, AI Drive), workflow orchestration (Flow), ITSM integration (Amplify), and executive dashboards (Experience Central) sold as customizable modules within an enterprise SaaS subscription.
Product overview
Nexthink offers a unified Digital Employee Experience Management platform called Nexthink Infinity, comprising core modules, AI-powered agents, and expansion capabilities. The core platform (Infinity) delivers complete observability across devices, networks, applications, and employee experiences with a See-Diagnose-Fix approach. Core modules include Workplace Experience (endpoint visibility and remediation), VDI Experience (virtual desktop management), Mobile Experience (iOS/Android support), Application Experience (app performance), Collaboration Experience, Employee Engagement, and Adopt (digital adoption). AI agents include Workspace (AI-native cockpit), Spark (personal IT agent resolving 77% of issues at first contact), and AI Drive (AI adoption measurement). Workflow orchestration is handled by Flow (low-code automation saving 3,796 hours per workflow annually). Experience Central provides executive-level dashboards. Amplify integrates DEX insights into ITSM tools. The platform also includes APIs & Connectors for extensibility, Trust Center for security/compliance, and DEX Frontier Labs for applied AI research. Nexthink serves 1,500+ global enterprises and has been named a Leader in Gartner Magic Quadrant for DEX for three consecutive years.
Differentiator
Problem solved
Functional benefit
Brands
- Nexthink Infinity: The company's flagship Digital Employee Experience management platform providing comprehensive visibility across all endpoints
- Spark
- Workspace
- AI Drive
- Flow
- Amplify
- Experience Central
- Application Experience
- VDI Experience
- Mobile Experience
- DEX Frontier Labs
Products and services
- Nexthink Infinity The core unified Digital Employee Experience platform delivering complete observability across all devices, networks, applications, and employee experiences. Provides a DEX data layer, AI-powered IT agents, and a single console for visibility, diagnostics, and automated remediation. Targets enterprise IT teams managing digital workplaces.
- Spark Personal IT agent for every employee providing autonomous IT support. Built natively on the DEX platform, Spark resolves 77% of IT issues at first contact through conversational support across chat and phone, with context-aware diagnostics and zero-ticket resolution.
- Workspace AI-native central cockpit for managing DEX investigations, insights, and actions. Brings signals, analysis, guided actions, personalized answers, and chat history into one unified space with an NQL-certified enhanced reasoning engine.
- AI Drive AI adoption measurement and visibility module tracking usage of AI tools (ChatGPT, Gemini, Copilot, Claude, etc.), identifying shadow AI, measuring employee sentiment, and benchmarking adoption against 1000+ organizations.
- Flow Low-code workflow orchestration engine combining AI-powered data with real-time signals to automate complex IT workflows. Enables L1 and L2 agents to build step-by-step workflows without specialized coding skills. Saves an average of 3,796 hours per workflow annually.
- Amplify ITSM integration module providing real-time AI insights and one-click remediation to frontline agents. Deploys in under 5 minutes as a browser-based plugin. Reduces MTTR and enables L1 agents to close tickets faster without escalation.
- Workplace Experience Core DEX module providing complete visibility across every endpoint and interaction. Enables IT to see, diagnose, and fix digital workplace issues with real-time alerts, device timeline forensics, automated remediation, and over 1000 pre-built dashboards and workflows.
- VDI Experience DEX module for virtual desktop infrastructure providing end-to-end visibility, AI-guided insights, and targeted remediation for VDI environments. Supports Citrix, Omnissa (VMware), AWS Workspaces, Azure Virtual Desktops, and Windows 365 Cloud PCs.
- Mobile Experience DEX module extending visibility to iOS and Android mobile devices. Provides battery intelligence, device health tracking, connectivity correlation, and app activity insights with no VPN dependency.
- Application Experience DEX module providing visibility into application performance, reliability, usage, and adoption. Covers desktop, hybrid, web, and commercial SaaS applications with AI-based analytics, proactive alerting, and software metering for license optimization.
- Experience Central Executive-level DEX dashboard providing strategic and actionable visibility for IT leaders. Converts employee feedback into prioritized actions using AI, provides proactive ticket prevention, industry benchmarking, and score impact views.
- Adopt Digital adoption module providing in-app guidance, on-demand training, and AI-powered predictive analytics to empower employee productivity and accelerate technology adoption.
- AppLearn Digital adoption platform acquired by Nexthink in January 2024. Manchester-based software company specializing in workplace software and digital automation for digital employee experience.
Quantifiable outcome
- 50-80% reduction in IT support costs for customers
- +7 more outcomes
Companies that use Nexthink
Customer profileNamed customers12 records
Segments5 records
Ideal customer profiles4 records
Nexthink technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration14 records
AI capability13 records
Feature8 records
Nexthink partnerships and signals
Strategic signalPartnerships
Nine partnerships are on record, tiered core.
- GoTocoreGoTo expanded Nexthink integration in its LogMeIn Resolve and LogMeIn Rescue products, introducing real-time device insights, enhanced patching intelligence, and agentic AI capabilities. The integration provides IT leaders with AI tools for performance insights and troubleshooting.
- Future Tech EnterprisecoreFuture Tech Enterprise enhanced its IT lifecycle management services powered by Nexthink's Digital Employee Experience analytics platform. Partnership helps organizations reduce costs, optimize procurement, and improve employee productivity with advisory services on device lifecycle management, DEX strategies, AI adoption, and software license optimization.
- Amazon Web Services (AWS)coreNexthink builds enterprise AI agents using fine-tuned LLMs on Amazon SageMaker. Implementation achieved 30% improvement in query accuracy and 80% reduction in token usage for their Nexthink Assist AI agent. AWS solutions architects and Nexthink AI engineers co-authored technical case study.
- SoftcatcoreUK-based technology services company Softcat deepened DEX options with Nexthink, acting as a reseller and implementation partner for Nexthink solutions in the UK market.
- AtoscoreAtos launched its Experience Operations Center in partnership with Nexthink to empower digital workplace performance. Combined offering leverages Nexthink's DEX capabilities within Atos's managed services.
- stc GroupcoreSaudi telecom operator stc Group signed a partnership with Nexthink to boost employee digital experience across their organization. Partnership to lift IT experience of staff with Nexthink platform.
- AppLearncoreNexthink acquired AppLearn, a Manchester-based software company, to enhance its digital employee experience offerings. Acquisition aimed to deliver comprehensive end-to-end solutions for digital engagement and expand offerings in workplace software and digital automation.
- AccenturecoreAccenture implemented Nexthink Flow for compliance automation across 750k devices, showcasing continuous compliance workflows. Partnership for large-scale enterprise deployments.
- CognizantcoreCognizant deployed Nexthink Amplify in their ITSM systems, achieving 5-minute reduction in handling time and 12% reduction in MTTR after just a few months of deployment.
Scale indicators8 records
Recent moves7 records
Expansion highlights6 records
Nexthink competitors and assessment
Company assessmentBroad incumbents
- ServiceNow: ServiceNow is a dominant enterprise platform whose ITSM and Employee Experience suites increasingly overlap with Nexthink's DEX, service desk enhancement (Amplify), and AI agent capabilities. It represents the single largest competitive threat as a bundled alternative to standalone DEX.
- Datadog: Datadog's observability and RUM/DEM capabilities extend into endpoint and end-user experience monitoring, positioning it as a cloud-native incumbent that bundles DEX-like features into a broader IT operations platform.
- Dynatrace: Dynatrace's application performance and RUM modules increasingly address the same DEX buyer as Nexthink, with AI-driven root cause analysis that overlaps Spark and Workspace agent capabilities.
- Microsoft (Intune / Endpoint Analytics): Microsoft Intune, Endpoint Analytics, and the Viva employee experience platform represent the most strategically dangerous incumbent: bundled endpoint visibility and DEX scoring delivered inside Microsoft 365 enterprise agreements.
- Ivanti: Ivanti unifies UEM, IT asset management, and DEX-like employee experience capabilities, often bundled into enterprise deals that compete directly with Nexthink's Workplace Experience and VDI modules.
- ManageEngine (Zoho): ManageEngine's Endpoint Central and ServiceDesk Plus provide endpoint management plus DEX-adjacent analytics at lower price points, frequently competing with Nexthink in mid-market and regional accounts.
- New Relic: New Relic's observability platform extends into browser, mobile, and synthetic monitoring, making it a partial overlap competitor for Application Experience and digital employee experience analytics.
Direct peers
- Lakeside Software: Lakeside's SysTrack is a long-standing direct competitor in endpoint analytics and DEX, addressing the same IT and EUC buyer with digital experience scoring, VDI monitoring, and AI-driven insights.
- Catchpoint: Catchpoint competes in digital experience monitoring with strong synthetics and real-user telemetry, increasingly crossing into the employee experience category Nexthink owns via endpoint-side analytics.
Emerging players
- Workday (employee experience analytics): Workday's people analytics and employee experience layer overlaps with Nexthink's Experience Central for executive-level DEX dashboards, particularly for HR and CIO buyers inside large enterprises.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks6 records
Key highlights6 records
Customer concentration
Nexthink social profiles
Digital presenceNexthink compliance and trust
Trust signalCompliance3 records
Nexthink financial estimates
Financial estimateRevenue estimate
Valuation estimate
Nexthink leadership team
Management profileNumber of profiles
Profiles11 records
Nexthink subsidiaries and ownership
Company hierarchySubsidiaries1 record
Nexthink funding detail
Funding detailFunding overview
Funding rounds9 records
Investors11 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Nexthink M&A and investment
M&A and investmentM&A1 record
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Nexthink
What does Nexthink do?
Nexthink provides a Digital Employee Experience (DEX) management platform called Nexthink Infinity that combines real-time endpoint telemetry, AI-powered analytics, and automation to help enterprises proactively monitor, diagnose, and remediate digital workplace issues across devices, networks, applications, and employee experiences. The platform includes AI agents (Spark, Workspace, AI Drive), workflow orchestration (Flow), ITSM integration (Amplify), and executive dashboards (Experience Central) sold as customizable modules within an enterprise SaaS subscription.
Is Nexthink a public or private company?
Nexthink is a private company. It is classified as private equity controlled and is currently operating.
When was Nexthink founded?
Nexthink was founded in 2004. It employs 1,001 to 5,000 people.
Where is Nexthink based?
Nexthink is headquartered in Prilly, Switzerland, in the Europe region.
How does Nexthink make money?
One revenue line is on record: enterprise Software Subscription.
Who are Nexthink's main competitors?
Broad incumbents on record are ServiceNow, Datadog, Dynatrace, Microsoft (Intune / Endpoint Analytics), Ivanti, ManageEngine (Zoho) and New Relic. Direct peers are Lakeside Software and Catchpoint. Workday (employee experience analytics) is listed as an emerging player.
Does Nexthink have an API?
Yes. Nexthink provides APIs for orchestration of remote actions and campaigns, extraction of employee-centric insights on-demand, and instant queries for context and problem resolution. The platform also supports webhooks for real-time event reactions and third-party integrations. Additional integration capabilities include data export for large-scale distribution to third-party tools, and connectors for ingesting data from Active Directory, collaboration solutions, virtualization providers and more. Developer documentation is at docs.nexthink.com.
What industry is Nexthink in?
Nexthink's product category is Digital Employee Experience Management Software. Its primary akta.pro industry code is BPAEAIAF, Digital Experience Monitoring & Management (DEX/DEM, AIOps for EUC), with a secondary code of BPAEAIAJ, Workplace Service Desk & Onsite Support (Deskside/Field Services, VIP Support). Its NAICS code is 541512 and its SIC code is 7372.