What Resolute Systems, LLC does

Resolute Systems, LLC is a U.S.-based Alternative Dispute Resolution (ADR) provider founded in 1988 and headquartered in Milwaukee, Wisconsin, with twelve regional offices covering Los Angeles, San Francisco, Dallas, Houston, Chicago, Memphis, Atlanta, Orlando, Miami, East Meadow (NY), and New York City. The firm administers mediation, arbitration, and related ADR processes for insurance carriers, plaintiff and defense law firms, corporations, and government entities across all 50 U.S. states plus Canada and Puerto Rico, maintaining a national panel of 2,800+ mediators and arbitrators (including former federal and state judges and 1,000+ RING-certified diverse panelists) and a cumulative caseload of 200,000+ administered matters over 35+ years. Its core service line spans mediation, binding and non-binding arbitration, high/low arbitration, paper arbitration, med/arb, private jury trial, judicial referee, appellate insight, class action administration, and Settlement Day programs, with specialty practices in personal injury, employment, construction defect, commercial, IP, insurance coverage, subrogation, financial lending, consumer property damage, and condominium/HOA disputes.

The company's proprietary technology stack includes the My Resolute Document Mall (a web-based document management system with secure online case cabinets and folders) and eMediate (a video conferencing platform that supports up to 28 simultaneous locations, joint sessions, private caucus rooms, and embedded document exchange, with live technical support). Supporting tools include the Diversity Utilization Report for D&I metrics tracking, online case submission forms, and the Metrics/Strategic Client Analysis offering that provides aggregate program analytics and improvement recommendations.

Resolute generates revenue through three primary streams: (1) per-case conference administration fees for mediation and arbitration (transaction-fee model), (2) managed program administration fees paid by insurance carriers, law firms, and corporations for end-to-end ADR program management including scheduling, coordination, and reporting, and (3) professional services revenue from ADR training courses delivered to mediators, arbitrators, and legal practitioners. Pricing is quote-based and not publicly disclosed, varying with case complexity, volume, and service scope. Go-to-market is sales-led, with a 2024 acquisition by Veritext Legal Solutions placing Resolute within a larger legal-services platform spanning 130+ conference centers.

Name

Resolute Systems, LLC

Legal name

Resolute Systems, LLC

Website

https://resolutesystems.com

Company type

Private

Founded year

1988

Operating status

Operating

Headcount range

11–50 employees

Short description

Founded in 1988, Resolute Systems is a Milwaukee-headquartered U.S. Alternative Dispute Resolution provider offering mediation, arbitration, and program administration services to insurance carriers, law firms, corporations, and government entities via a national panel of 2,800+ neutrals and twelve regional offices.

Ownership category

akta.pro rank

Headquarters

HQ city

Milwaukee

HQ country

United States

HQ region

North America

Offices12 records

Markets served

GTM type

B2B

Offering type

Services

Revenue model

1. ADR Conference Administration: Fees charged for coordinating and administering mediation and arbitration conferences. Services include scheduling, case coordination, neutral selection, and conference facility management.
2. Program Administration Services: Fees for managing large-volume ADR programs for insurance carriers, law firms, and corporations. Includes case scheduling, coordination, analytics, and reporting services.
3. ADR Training Programs: Revenue from professional training courses for mediators, arbitrators, and legal practitioners. Includes 12-hour skill-based courses taught by industry experts.

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

Resolute Systems is a comprehensive Alternative Dispute Resolution (ADR) service provider offering mediation, arbitration, ADR program administration, training, and consulting services. The company maintains a national panel of over 2,800 mediators and arbitrators and provides proprietary digital tools (eMediate video conferencing and My Resolute Document Mall) to support virtual and in-person dispute resolution across all 50 U.S. states, Canada, and Puerto Rico. Established in 1988, Resolute has administered over 200,000 cases and serves insurance carriers, law firms, corporations, and government entities.

Product overview

Resolute Systems is a comprehensive Alternative Dispute Resolution (ADR) service provider offering a unified platform of mediation, arbitration, and related dispute resolution services. The core offerings include eMediate (video conferencing), ADR Program Administration, Case Coordination, a National Panel of over 2,800 mediators/arbitrators, Metrics/Strategic Client Analysis, ADR File Reviews, ADR Training, and Settlement Days programs. The company provides specialty services across multiple practice areas including Personal Injury, Employment Dispute Resolution, Commercial matters, Insurance Coverage, Intellectual Property, Construction Defect, Financial Lending, and Subrogation. ADR processes offered include Mediation, Arbitration, High/Low Arbitration, Paper Arbitration, Med/Arb, Private Jury Trial, Judicial Referee, Appellate Insight, Class Actions, and Virtual/Hybrid ADR. The company also provides a document management tool called My Resolute Document Mall. Established in 1988, Resolute operates nationally throughout the U.S., Canada, and Puerto Rico.

Differentiator

Problem solved

Functional benefit

Brands

• My Resolute: Document management and retrieval platform providing online case cabinets and folders for clients to store, organize, and share documents
• eMediate

Products and services

• Mediation Services Voluntary dispute resolution process where experienced mediators help parties reach agreement through joint sessions and private caucuses, offering facilitative, evaluative, or integrated approaches. Serves insurance carriers, law firms, corporations, and government entities seeking cost-effective alternatives to litigation.
• Arbitration Services Streamlined arbitration process similar to a bench trial where parties present cases to an arbitrator, with option for binding decisions, supporting written documentation in lieu of live testimony. Includes specialized variants such as High/Low Arbitration, Paper Arbitration, and Med/Arb hybrid processes.
• ADR Program Administration National ADR program administration services for insurance carriers, law firms, and corporations, including case scheduling, coordination, streamlined administrative and billing costs, and analytics.
• Case Coordination Assignment of dedicated consultants to handle all administrative functions of ADR cases, including neutral selection, scheduling coordination, paperwork, and submission exchanges.
• National Panel of Mediators/Arbitrators Access to over 2,800 former state and federal judges and attorneys serving as mediators and arbitrators nationwide, with advanced search capabilities for custom panel assembly based on criteria.
• Metrics / Strategic Client Analysis Sophisticated metrics reporting services to measure and evaluate ADR program effectiveness, including aggregate data analysis and recommendations for program improvement, plus a Diversity Utilization Report tool to measure panel selection rates.
• ADR File Reviews On-site file review service where consultants review pending cases to assess ADR potential and help clients increase appropriate ADR use.
• ADR Training Mediation and arbitration training programs delivered by leading experts in dispute resolution, featuring interactive skill-based 12-hour courses for law firms and companies.
• Settlement Days Mediated Settlement Day programs allowing clients to resolve multiple claims in specified time periods while controlling program parameters and mediation fees.
• eMediate Video Conferencing Online video mediation solution enabling secure virtual participation in mediations and arbitrations. Supports joint sessions, private caucus rooms, and document exchange with up to 28 different locations simultaneously, with included tech support during conferences.
• My Resolute Document Mall Web-based document management solution providing secure online case cabinets and folders for storing, organizing, and sharing documents, with data centers for secure storage.
• Private Jury Trial Mock jury trial service enabling clients to test arguments before panels of 18 citizens who deliberate like real juries, including facilities and a qualified judge.
• Judicial Referee Complex dispute resolution using former judges to streamline discovery, rule on motions, and mediate intermittently throughout litigation.
• Appellate Insight Pre-appeal consultation service with retired appellate judges and Supreme Court justices to test cases and provide insights for shaping appellate briefs and oral arguments.
• Class Actions Administration Administrative services for class action cases including central hub networking, damage matrix guidance, claimant management, and distribution of awards.

Quantifiable outcome

• 43% reduction in conference fee and 10% increase in settlement percentage for Client I using Settlement Day programs
• +2 more outcomes

Segments4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Scale indicators7 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• JAMS: JAMS is the largest private ADR provider in the U.S., offering mediation, arbitration, and ADR administration across all major practice areas with a comparable retired-judge panel model and national office footprint, making it Resolute's most direct competitor.
• United States Workplace Mediation (UWWM): UWWM is an ADR firm specializing in employment and workplace dispute resolution, co-acquired by Veritext alongside Resolute; it competes for the same employment-law segment but with a narrower practice focus.
• American Arbitration Association (AAA): AAA is the oldest and one of the largest nonprofit ADR providers offering mediation, arbitration, and customized rules across commercial, construction, and employment disputes with a similar national panel and enterprise client base.
• The McCammon Group: The McCammon Group is a mid-sized ADR provider specializing in mediation and arbitration with a similar retired-judge panel model; it was co-acquired with Resolute by Veritext, making it both a peer and a portfolio sibling.
• National Arbitration and Mediation (NAM): NAM is a national ADR provider with a panel of former judges and attorneys offering mediation, arbitration, and special master services nationwide, competing head-to-head with Resolute for insurance carrier and law firm cases.
• ADR Services, Inc. ADR Services is a regional ADR provider headquartered in California offering mediation, arbitration, and special master services with a comparable retired-judge panel, primarily serving Western U.S. markets.
• International Institute for Conflict Prevention & Resolution (CPR): CPR is a nonprofit ADR organization offering international arbitration and mediation panels and administered rules, serving corporate counsel and law firms in commercial disputes similar to Resolute's enterprise clients.
• FedArb Arbitration & Mediation Services: FedArb provides arbitration, mediation, and other ADR services with a national panel of former federal judges, positioning itself in the higher-end, complex commercial and intellectual property segments where Resolute also competes.

Broad incumbents

• Veritext Legal Solutions: Veritext is the parent company of Resolute (acquired 2025) and a leading deposition, court reporting, and legal services platform with 130+ conference centers; while broader in scope, Veritext is now Resolute's strategic owner and distribution channel.

Emerging players

• Dispute Resolution Management, Inc. (DRMI): DRMI is a smaller ADR administration firm offering case coordination, mediation, and arbitration services primarily to insurance carriers, representing an emerging or niche competitor in Resolute's core P&C claims segment.

Market position

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/resolute-systems-llc

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Resolute Systems, LLC