Ergon Energy

What Ergon Energy does

Ergon Energy is a Queensland Government Owned Corporation founded in 1999 and headquartered in Townsville, Australia. It operates as a vertically integrated electricity distributor, retailer, and generator serving regional Queensland — a service territory that explicitly excludes south-east Queensland. The company is structured as two core businesses: Ergon Energy Retail, which sells electricity and bills residential, small business, and large business customers, and Ergon Energy Network, which builds and maintains the poles, wires, substations, isolated power stations (including Barcaldine), and remote microgrids (including the new 850kW solar / 1MWh battery system at Windorah) that constitute the regional distribution network. Both businesses sit under the Energy Queensland corporate group.

The product portfolio is built around a regulated, multi-tier tariff system: residential flat rate (Tariff 11), time-of-use (Tariff 12D), demand-based (Tariff 14C), controlled-load economy tariffs (31/33), and the new Solar Sharer (Tariff 12F) launching 1 July 2026 offering three hours of free midday electricity. Business tariffs include small business flat rate (Tariff 20), small business time-of-use (22D/E), large business demand (44A), large business time-of-use demand (50B/50C), and high-voltage individually calculated tariffs (51/52/53 series). Underlying technology includes a smart meter rollout enabling time-of-use billing, the My Account online portal with a Tariff Comparison Tool, Audio Frequency Load Control, network batteries, and dynamic solar export connections. Distribution and customer support are delivered through phone-based regional service centers, online self-service portals, and a network of accredited solar/battery installers via the Electrical Partners Portal.

The business model is fundamentally regulated: the Queensland Competition Authority sets retail and network prices annually on 1 July, and the Queensland Government subsidizes regional Queensland prices to ensure parity with the rest of the state. Revenue is generated from regulated electricity retail sales and regulated network charges recovered through customer bills, supplemented by solar feed-in tariff pass-through payments, demand response program payments, community grants, and revenue from generation assets. The 6.9% residential and 8.1% small business price reductions effective 1 July 2026 flow through a QCA determination and a Queensland Government directive requiring pass-through of cost reductions. Customer segments are predominantly residential households and small businesses in regional Queensland, with secondary large business demand and a small but strategically significant remote-community segment served via isolated power stations.

Name

Ergon Energy

Legal name

Ergon Energy

Website

https://ergon.com.au

Company type

Private

Founded year

1999

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

Ergon Energy is a Queensland government-owned electricity distributor, retailer, and generator serving regional Queensland residential, small business, and large business customers through two businesses — Ergon Energy Retail and Ergon Energy Network — under Queensland Competition Authority regulated pricing.

Ownership category

akta.pro rank

Product category

Electricity Distribution and Retail Utility

NAICS

Electric Power Generation, Transmission and Distribution (2211), Electric Power Transmission, Control, and Distribution (22112), Electric Power Generation (22111), Solar Electric Power Generation (221114), Fossil Fuel Electric Power Generation (221112)

SIC

Electric Services (4911), Cogeneration Services & Small Power Producers (4991), Electronic & Other Electrical Equipment (No Computer Equip) (3600)

akta.pro primary industry

Investor-Owned Electric Distribution Utilities (IOUs) (EUADABAA)

akta.pro secondary industries

Repowering, Augmentation & Retrofit Integration (Capacity Expansion) (EUAEAEAL), Electrical Systems O&M (Substations, Transformers, Switchgear, Protection & Controls) (EUAMAGAH), Building Management & Facility Control Systems (BMS/BAS, Power Monitoring, EPMS) (EUAEAFAJ)

Keywords

• Electricity distribution
• Electricity retail
• Regional energy supply
• Time-of-use tariffs
• Network infrastructure

Headquarters

HQ city

Townsville

HQ country

Australia

HQ region

Oceania

Offices3 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Infrastructure, Supply Chain, Operations, Personnel, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Electricity Retail Sales: Primary revenue from selling electricity to residential and business customers across regional Queensland under regulated tariffs set by the Queensland Competition Authority.
2. Network Services: Building and maintaining the electricity distribution network in regional Queensland, recovering costs through regulated network charges included in customer bills.
3. Solar Feed-in Tariffs: Payments to customers for solar energy exported back to the grid, with rates set by QCA (6.006 cents per kWh from July 2026). Legacy Solar Bonus Scheme at 44 cents per kWh for pre-July 2012 customers.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels7 records

Core offering

Ergon Energy operates as a Queensland Government Owned Corporation providing electricity distribution, retail, and generation services across regional Queensland. It sells electricity to homes and businesses through Ergon Energy Retail and builds/maintains the poles, wires, and substations of the regional electricity network through Ergon Energy Network, including isolated and remote power stations in outback communities.

Product overview

Ergon Energy is a Queensland government-owned energy company consisting of two separate businesses: Ergon Energy Retail (electricity retail) and Ergon Energy Network (electricity distribution network). The retail arm sells electricity to residential and business customers across regional Queensland through a range of tariff products including flat rate (Tariff 11/20), time-of-use (Tariff 12D, 12E, 12F, 22D/E, 50B/C), demand-based (Tariff 14C, 24C, 44A), and economy/controlled-load tariffs (Tariff 31/33/34). The company offers solar PV systems, battery storage solutions, EV charging support, and manages solar feed-in tariffs including the legacy Solar Bonus Scheme ($0.44/kWh). The network business maintains poles, wires, and infrastructure, operating digital services including the Outage Finder map, Lightning Tracker, Customer Self Service Portal, Electrical Partners Portal, and the Look Up and Live map for safety. Key programs include PeakSmart air conditioning demand management, demand response for large businesses, and the newly launched Solar Sharer tariff (July 2026) providing free electricity 11am–2pm. The company is transitioning prices downward from July 2026 (6.9% for residential, 8.1% for small business) following QCA determinations.

Differentiator

Problem solved

Functional benefit

Brands

• Solar Sharer (Tariff 12F): A tariff option providing 3 hours of free electricity every day from 11am to 2pm for residential customers with smart meters
• Solar Soaker (Tariff 12E)
• PeakSmart
• Barcaldine Power Station

Products and services

• Ergon Energy Retail Electricity retail business that sells electricity to power homes and businesses in regional Queensland, issues bills, and provides account management services including the My Account portal.
• Ergon Energy Network Electricity network business that builds, maintains, and operates the electricity distribution network in regional Queensland, including poles, wires, substations, and connection infrastructure.
• Tariff 11 (Flat Rate Residential) Flat rate residential electricity tariff with a single all-day usage rate of $0.28895/kWh plus a daily service fee, suitable for households that use most power during the 4-9pm peak period.
• Tariff 12D (Time of Use Residential) Time-of-use residential tariff with Day $0.18512/kWh (11am-4pm), Peak $0.40651/kWh (4-9pm), and Night $0.25044/kWh (9pm-11am) plus daily service fee; requires smart meter.
• Solar Soaker (Tariff 12E) Time-of-use residential tariff with the cheapest off-peak usage rate (Day $0.07004/kWh, Peak $0.47207/kWh, Night $0.25593/kWh) designed for households home during the day; no solar panels required.
• Solar Sharer (Tariff 12F) Time-of-use residential tariff providing 3 hours of free electricity daily (11am-2pm) up to 24kWh per day on Tariff 12F, with peak $0.48902/kWh (4-9pm) and overflow $0.08101/kWh; available from 1 July 2026.
• Tariff 14C (Time of Use Demand Residential) Time-of-use demand tariff for residential customers with Day $0.18512/kWh, Peak $0.20945/kWh, Night $0.25044/kWh, plus demand charge of $8.11470/kW/month based on highest 30-minute usage during 4-9pm.
• Economy Tariffs 31 & 33 (Controlled Load) Controlled-load economy tariffs for specific appliances at cheaper rates: Tariff 31 ($0.16663/kWh, 8+ hours/day access) for hot water 250L+, pool pumps, EV chargers; Tariff 33 ($0.16764/kWh, 16+ hours/day access) for hot water 125L+, heat pumps, solar hot water.
• Tariff 20 (Small Business Flat Rate) Flat rate small business tariff with a single usage rate of $0.30663/kWh all day plus a daily service fee; for businesses with <100MWh annual usage seeking simplicity.
• Tariff 22D/E (Small Business Time of Use) Time-of-use small business tariffs: Tariff 22D with Peak $0.48805/kWh (5-8pm weekdays), Day $0.20013/kWh (11am-1pm); Tariff 22E with Peak $0.57329/kWh, Day $0.08246/kWh; both require smart meters.
• Tariff 24C (Small Business Demand) Time-of-use demand tariff for small businesses with Peak $0.20819/kWh (5-8pm), Off-peak $0.20013/kWh (11am-1pm), plus demand charge of $8.16310/kW per month.
• Tariff 43 (Large Business Inclining Block) Large business inclining block tariff: $0.20856/kWh up to 97,000 kWh/year, then $0.18465/kWh above that threshold; closed tariff for customers without smart meters measuring maximum kVA demand.
• Tariff 44A (Large Business Demand) Large business demand tariff with single usage rate of $0.18884/kWh and demand charge of $25.49690/kVA (threshold 35 kVA); for customers >100MWh/year.
• Tariff 50B/C (Large Business Time of Use Demand) Time-of-use demand tariffs for large businesses with Peak (5-8pm weekdays) and Off-peak (11am-1pm daily) pricing plus demand charges; Tariff 50C is new from July 2026 with cheapest off-peak rate.
• Tariff 51/52 Series (High Voltage CAC) High voltage demand tariffs for Connection Asset Customers connected at 11kV, 22kV, 33kV, or 66kV; includes usage, demand, capacity, connection, and service charges.
• Tariff 53 (ICC Demand) Individually Calculated Customer demand tariff for high-voltage customers with flat rate usage ($0.15740/kWh), demand ($5.09960/kVA), and capacity ($3.89950/kVA) charges.
• Tariff 60A/B (Business Load Control) Business load control tariffs for non-essential interruptible loads (water pumps, EV charging, pool pumps, hot water) that can tolerate up to 6 hours of outages per day without notice; 60A primary, 60B secondary with continuous supply.
• Tariffs 71 & 91 (Unmetered) Unmetered tariffs: Tariff 71 for street lighting on local government roads at $0.35446/kWh; Tariff 91 for watchman lights and small unmetered loads with maintenance fees per lamp type.
• Solar Feed-in Tariff (Regional Queensland) Regional solar feed-in tariff paying eligible customers for electricity exported to the grid from solar PV systems at $0.06006/kWh from 1 July 2026; rate set annually by QCA.
• Solar Bonus Scheme Queensland Government scheme paying eligible customers $0.44/kWh for solar exports; closed to new customers but continuing for those signed up before 10 July 2012; legislated to expire 1 July 2028.
• My Account Portal Online customer portal for residential and business customers to view bills, track energy usage, manage payments, compare tariffs, monitor solar exports, set budget alerts, and access smart meter features.
• Customer Self Service Portal Online portal for network customers to register for SMS/email outage alerts, submit self-meter reads, and manage notifications.
• Electrical Partners Portal Portal for accredited electrical contractors and solar installers to manage connections, submit applications, access technical documents (QECM), and track job status.
• Outage Finder Map-based tool showing current and planned power outages across the Ergon Energy Network coverage area in regional Queensland.
• Lightning Tracker Live tracking tool monitoring lightning activity across the electricity network service area to help customers prepare for potential storm-related outages.
• Electricity Network Demand Monitor Live energy monitor showing real-time total electricity usage on the network, helping customers understand when peak demand occurs.
• Look Up and Live Map Interactive map showing powerline locations to help workers, farmers, and the public plan safe work near electricity infrastructure.
• Smart Meters Advanced digital electricity meters enabling time-of-use tariffs, remote reading, detailed usage tracking, and access to tariff comparison tools via My Account.
• PeakSmart Air Conditioning Demand management program incentivising customers to install smart, controllable air conditioning systems that can be managed during peak demand events to reduce network strain, in exchange for customer cashback.
• Demand Response Program Voluntary program for large business customers to earn revenue by reducing electricity use when wholesale prices peak; requires ability to reduce at least 1,000 kVA for minimum 30 minutes within ~30 minutes of invitation.
• Home Battery Storage Systems Battery energy storage systems (BESS) that store excess solar energy for use at night or during outages, reducing grid reliance and lowering electricity costs during peak times.
• Network Batteries Large-scale battery installations on the electricity distribution network to manage demand, store renewable energy, and improve grid stability in regional Queensland.
• Audio Frequency Load Control (AFLC) Network demand management technology using audio frequency signals to control load devices such as hot water systems and air conditioners across the distribution network.
• Dynamic Connections Network connection technology allowing solar and battery systems to dynamically adjust their export limits based on real-time network capacity, enabling higher exports without costly infrastructure upgrades.
• Electric Vehicle (EV) Charging Solutions Information and support for residential and business EV charging, including home charger options (portable, wall-mounted 7kW single-phase, 22kW three-phase), public fast charging (25kW-350kW DC), and EV-specific tariffs.
• Windorah Solar Farm & Battery System State-funded 850-kilowatt solar farm with 1-megawatt battery system in Windorah, outback Queensland; reduces town's diesel generator fuel consumption by more than 50% and can power the community of 100 people for days during low-demand periods.
• Barcaldine Power Station Power generation station in Barcaldine, Queensland, operated as part of Ergon Energy's isolated and remote power station network.
• Isolated & Remote Power Stations Electricity generation assets in isolated and remote areas of Queensland, separate from the main grid, providing power to regional and remote communities.

Quantifiable outcome

• Median household saves $151 per year (6.9% decrease) from July 2026
• +3 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

Four partnerships are on record, tiered core, community, safety and regulatory.

• EnergexcoreStrategic or Co-development Partner · 15 January 2026Joint research partnership with Energex conducting case study analysis of Queensland household smart meter data during extreme wholesale electricity price events ($19,728/MWh on January 15, 2026) to examine home battery price responsiveness patterns.
• Royal Flying Doctor ServicecommunityStrategic or Co-development PartnerCommunity partnership allowing Ergon Energy Retail customers to donate to the Royal Flying Doctor Service through their electricity bill. Customers can set up recurring donations via My Account or one-time payments.
• Queensland Fire DepartmentsafetyStrategic or Co-development PartnerJoint safety initiative urging landholders to exercise caution when conducting hazard reduction burns near electricity infrastructure. Organizations warn that escaped burns have previously destroyed power poles and caused community outages.
• Queensland Competition Authority (QCA)regulatoryOthersRegulatory body that sets regulated electricity prices for regional Queensland annually. Ergon is required to apply QCA-determined prices and pass savings straight to customers.

Scale indicators5 records

Recent moves6 records

Expansion highlights4 records

Market position

Competitive moat5 records

Key risks1 record

Key highlights5 records

Customer concentration

• YouTubeyoutube.com/user/ergonenergyretail
• Facebookfacebook.com/ErgonEnergy
• LinkedInlinkedin.com/company/ergon-energy
• Instagraminstagram.com/ergonretail
• Xx.com/ErgonEnergy

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Subsidiaries2 records

Funding overview

Funding rounds2 records

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Ergon Energy