Biscom

Cloud Fax and Document Management Softwarebiscom.com

Biscom, founded in 1986 and now operating as a product line under Concord Technologies, provides secure digital fax and AI-powered document processing solutions for enterprise healthcare organizations, transmitting approximately 4 billion pages annually and recognized as an IDC MarketScape Leader.

Company typePrivate
Founded1986
HeadquartersChelmsford, United States
Headcount51–100
GTM typeB2B
OfferingSoftware

What Biscom does

Biscom, founded in 1986 and headquartered in Chelmsford, Massachusetts, is a secure document transmission and processing company that now operates as a product line under Concord Technologies (concord.net). The company built its reputation on enterprise digital fax and has evolved its offering to include AI-powered document workflow automation. Biscom transmits approximately 4 billion pages of critical information annually and was named a Leader in the IDC MarketScape: Worldwide Digital Fax 2024 Vendor Assessment. The customer base is concentrated in healthcare, with named enterprise accounts including Seattle Children's, Oceans Healthcare, Wellmark (Blue Cross Blue Shield), North Shore Community Health, and a 34-hospital behavioral health system.

The product portfolio is built around four platform pillars: Concord Connect (AI-powered straight-through processing that extracts structured data from inbound fax, email, and SFT documents and integrates directly into systems of record), Secure Data Exchange (digital fax, document management, and secure file transfer), Intelligent Document Processing (AI-powered data extraction), and Interoperability (unstructured-to-structured data integration). The technology is domain-specialized for healthcare workflows and operates under HIPAA, HITRUST CSF, PCI DSS, and SOC 2 Type 2 compliance. Go-to-market is enterprise-direct with a 'Request a Demo' sales motion, complemented by a partner/reseller program, Salesforce application integration, and an API/developer portal at developer.concordfax.com. Pricing is not publicly disclosed. Leadership includes S.K. Ho (Founder & Chairman), Don Dunning (CEO), and Bill Agudelo (SVP). Reported customer metrics include 99% retention and an 84 Net Promoter Score, indicating a stable, high-satisfaction installed base of enterprise healthcare accounts.

Biscom firmographics

Firmographics

Name: Biscom
Website: https://biscom.com
Company type: Private
Founded year: 1986
Operating status: Operating
Headcount range: 51–100 employees
Short description: Biscom, founded in 1986 and now operating as a product line under Concord Technologies, provides secure digital fax and AI-powered document processing solutions for enterprise healthcare organizations, transmitting approximately 4 billion pages annually and recognized as an IDC MarketScape Leader.
Ownership category
akta.pro rank

Biscom industry classification

Industry

Product category: Cloud Fax and Document Management Software
akta.pro primary industry: Fraud, Risk, KYC/AML & Compliance Platforms (BPAMAFAI)

Keywords

Digital fax services
Secure document exchange
Intelligent document processing
Cloud fax solutions
Document workflow automation

Where Biscom is headquartered

Location

Headquarters

HQ city: Chelmsford
HQ country: United States
HQ region: North America

Markets served

Biscom business model

Business model

GTM type: B2B
Offering type: Software
Cost components: Technology or R&D, Personnel, Marketing or Sales, Infrastructure, Operations

Distribution channels3 records

Marketing channels5 records

Biscom product offering

Product offering

Core offering

Biscom is a digital fax and secure document management product line supported by Concord Technologies, delivering cloud fax, Secure Data Exchange (digital fax, DSM, SFT), AI-powered Intelligent Document Processing, and Concord Connect straight-through processing for healthcare, insurance, and financial services organizations. The platform ingests roughly 4 billion pages of critical information per year and integrates with systems of record such as Salesforce to automate document workflows end-to-end.

Product overview

Biscom is a product line under Concord Technologies offering secure digital fax and document management solutions. The broader Concord platform provides a unified portfolio including Concord Connect (straight-through processing), Secure Data Exchange, Intelligent Document Processing, and Interoperability solutions. Biscom specifically represents the digital fax product supported by Concord's cloud infrastructure and security compliance framework.

Differentiator

Problem solved

Functional benefit

Products and services

Concord Connect Concord Connect is an AI-powered straight-through processing platform that extracts meaningful data from incoming healthcare documents and routes it directly into the customer's system of record, minimizing manual intervention for hospitals, health systems, payers, and financial services organizations.
Secure Data Exchange Secure Data Exchange is a secure document transmission offering covering digital fax, document management (DSM), and secure file transfer (SFT), designed for enterprises that need to send and receive sensitive documents in compliance with HIPAA, HITRUST, PCI DSS, and SOC 2.
Intelligent Document Processing Intelligent Document Processing is an AI-powered workflow and data extraction offering that reads, classifies, and extracts information from healthcare documents to enable downstream automation and workforce collaboration.
Interoperability Interoperability is a platform capability and offering that converts unstructured document data into structured data within the customer's system of record, including EHR, claims, and CRM environments.
Security & Compliance Security & Compliance is a platform offering describing Biscom/Concord's adherence to HIPAA, HITRUST, PCI DSS, and SOC 2 standards, providing a regulated, audit-ready document processing environment for healthcare, insurance, and financial services customers.
Biscom Digital Fax Biscom is the digital fax and document management product line supported by Concord Technologies, providing secure document transmission solutions for enterprise environments and representing the foundational fax offering within the broader Concord platform.
On-prem to Cloud Migration On-prem to Cloud Migration is a professional services offering that helps customers move from on-premises fax and document management deployments to the Concord/Biscom cloud platform.
Digital Fax Implementation Digital Fax Implementation is a professional services offering that supports enterprise customers in deploying and operationalizing the Concord/Biscom digital fax platform within their environments.
AI Implementation (Healthcare AI Ignition Program) AI Implementation, also referenced as the Healthcare AI Ignition Program, is a professional services offering that helps customers adopt and operationalize AI-powered document workflows on the Concord/Biscom platform.

Quantifiable outcome

8% increase in average daily admissions in first four months of implementation
+3 more outcomes

Companies that use Biscom

Customer profile

Named customers5 records

Segments3 records

Ideal customer profiles3 records

Biscom technology and API

Technology

Technology focussed Yes

API detail

Has API: Yes
API docs
API detail

Core technology

AI maturity

App detail

Integration1 record

AI capability3 records

Feature1 record

Biscom partnerships and signals

Strategic signal

Partnerships

One partnership is on record.

SalesforcecoreTechnology or IntegrationSalesforce application integration enabling document processing within CRM environment; dedicated support and development resources for Salesforce customers

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Biscom competitors and assessment

Company assessment

Broad incumbents

Tungsten Automation (formerly Kofax):
RingCentral Fax: RingCentral offers cloud fax as part of its broader unified communications platform, serving enterprise customers including healthcare. Comparable as a horizontal incumbent with a cloud fax product line.
OpenText (RightFax): OpenText acquired RightFax, one of the longest-standing enterprise fax solutions, and offers it as part of a broad information management portfolio. Directly comparable to Biscom's enterprise digital fax offering, especially in regulated industries.

Direct peers

Documo: Documo provides cloud-based fax services (including mFax) with strong healthcare compliance focus (HIPAA), directly competing with Biscom on online fax for healthcare workflows and developers.
eFax (by Consensus): eFax is one of the largest cloud fax providers globally, serving healthcare and other regulated industries. Directly comparable to Biscom's cloud fax offering with similar HIPAA-compliant digital fax features.
Concord Technologies: Concord Technologies operates the Concord Connect AI workflow platform and appears to be the parent/supporting entity for Biscom's product line, offering overlapping digital fax and document automation capabilities targeted at healthcare.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

Biscom compliance and trust

Trust signal

Compliance4 records

Biscom financial estimates

Financial estimate

Revenue estimate

Valuation estimate

Biscom leadership team

Management profile

Number of profiles

Profiles3 records

Biscom funding detail

Funding detail

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

Biscom M&A and investment

M&A and investment

M&A

Investments1 record

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Biscom

What does Biscom do?

When was Biscom founded?

Biscom was founded in 1986. It employs 51 to 100 people.

Where is Biscom based?

Biscom is headquartered in Chelmsford, United States, in the North America region.

Who are Biscom's main competitors?

Broad incumbents on record are Tungsten Automation (formerly Kofax), RingCentral Fax and OpenText (RightFax). Direct peers are Documo, eFax (by Consensus) and Concord Technologies.

Does Biscom have an API?

Yes. Biscom offers API access for developers. The developer portal is accessible at https://developer.concordfax.com/login.aspx. No additional API details such as protocol type, authentication method, rate limits, or versioning are specified in the source content. Developer documentation is at developer.concordfax.com/login.aspx.

What industry is Biscom in?

Biscom's product category is Cloud Fax and Document Management Software. Its primary akta.pro industry code is BPAMAFAI, Fraud, Risk, KYC/AML & Compliance Platforms.