Concord Technologies
- Company typePrivate
- Founded1996
- HeadquartersSeattle, United States
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
Concord Technologies firmographics
Firmographics- Name
- Concord Technologies
- Legal name
- Concord Technologies
- Website
- https://concord.net
- Company type
- Private
- Founded year
- 1996
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Ownership category
- akta.pro rank
Concord Technologies industry classification
Industry- Product category
- Healthcare Document Automation Software
- NAICS
- Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Information (51)
- SIC
- Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Processing & Data Preparation (7374)
- akta.pro primary industry
- Enterprise Integration Engines & Interface Management (HL7 v2/X12/API) (HLACABAC)
- akta.pro secondary industry
- EHR/EMR Integration & Interoperability Middleware (HL7/FHIR) (HLALAKAD)
Keywords
Where Concord Technologies is headquartered
LocationHeadquarters
- HQ city
- Seattle
- HQ country
- United States
- HQ region
- North America
Offices3 records
Markets served
Concord Technologies business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure
Revenue model
- Cloud Fax Services: Subscription-based cloud fax services with various deployment options (cloud, hybrid, on-premise). Enterprise pricing with volume-based tiers.
- Concord Connect Platform: AI-powered intelligent document processing platform sold as subscription, with Straight-Through Processing capabilities for healthcare document automation.
- Implementation Services: Professional implementation services including on-prem to cloud migration, digital fax implementation, and AI implementation program (Ignition Program).
- Secure File Transfer & Direct Secure Messaging: Additional secure communication services offered as part of the platform subscription.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Cloud Fax Enterprise - Quote-based pricing for large organizations |
Go-to-market motion5 records
Distribution channels8 records
Marketing channels8 records
Concord Technologies product offering
Product offeringCore offering
Concord Technologies provides a cloud-native, AI-powered document exchange and intelligent document processing platform primarily for healthcare organizations. The platform delivers HIPAA-compliant cloud fax, AI-driven document classification and data extraction, and EHR interoperability through HL7/FHIR integration. The unified Concord Connect platform spans Secure Document Exchange, Intelligent Document Processing, and Interoperability modules used by over 4,500 customers processing 4 billion pages of protected health information annually.
Product overview
Concord Technologies offers a unified platform architecture centered on Concord Connect, an AI-powered Straight-Through Processing platform for healthcare document automation. The platform encompasses three core integrated modules: Secure Document Exchange (Cloud Fax, Hybrid Fax, On-Premise Fax, Secure File Transfer, and Direct Secure Messaging), Intelligent Document Processing (including Concord NEXTSTEP, Concord's Practical AI, and workflow automation), and Interoperability (Integration Engine with HL7/FHIR support, EHR Connectors, and Open APIs). Additional products include Concord Care Intake for referral management, the Concord Connect Ignition Program for AI implementation services, and Salesforce integrations (Concord Cloud Fax, Concord Documents, Concord Signature, and Concord Document Processing for Health Cloud). The Biscom product suite, acquired in 2024, adds enterprise fax capabilities. The company processes over 4 billion pages of protected health information annually and serves over 4,500 customers in healthcare and regulated industries.
Differentiator
Problem solved
Functional benefit
Brands
- Concord Connect: AI-powered Straight-Through Processing platform for healthcare document automation
- Biscom
- Concord Care Intake
- Concord Practical AI
- SureConnect
Products and services
- Concord Connect AI-powered Straight-Through Processing platform that enables healthcare organizations to receive, process and integrate documents and data directly into EHRs and back-office systems with minimal manual intervention. Encompasses Secure Document Exchange, Intelligent Document Processing, and Interoperability modules.
- Concord Cloud Fax Cloud-native, HIPAA-compliant digital fax solution enabling secure document exchange with 99.99% uptime, email-based sending/receiving, web portal management, real-time status updates, searchable audit trails, and API integrations.
- Secure Document Exchange Suite of document exchange solutions including Cloud Fax, Hybrid Fax, On-Premise Fax, Secure File Transfer, and Direct Secure Messaging for healthcare and regulated industries.
- Interoperability Flexible secure integrations enabling straight-through processing of healthcare data and documents into EHRs and back-office systems, with support for HL7, FHIR, CCD/CCDA, DICOM standards, EHR Connectors, Open APIs, and No Code Integrations.
- Concord Care Intake Cloud-based referral management application that helps healthcare providers process referrals more quickly, eliminate intake bottlenecks, and capture meaningful data with collaborative referral decisions, real-time progress monitoring, intelligent routing, and automated analytics and reporting.
- Concord Connect Ignition Program White-Glove AI Implementation program designed to help healthcare organizations transition to straight-through processing with structured phases covering strategic alignment, feasibility, pilot deployment, operational launch, and scaling.
- Concord Cloud Fax for Salesforce HIPAA-compliant, SOC2-certified cloud fax transmission within Salesforce CRM, with custom objects, mass fax capabilities, and automation methods. Available on Salesforce AppExchange.
- Concord Documents Transforms Salesforce data into dynamic documents including orders, invoices, and other business documents, with output in PDF, Word, or Google Docs format; combinable with Concord Signature for eSignature workflow.
- Concord Signature Electronic signature solution that generates and tracks sign documents with any Salesforce object, leveraging Google Docs editing and revision tracking; integrates with Concord Documents and Concord Fax.
- Concord Document Processing for Salesforce Health Cloud Connects documents and metadata to Salesforce Health Cloud with workflow automation, OCR extraction for record updates and document renaming, and flexible straight-through processing or manual review configuration. HIPAA, SOC2, and PCI compliant.
- Concord Direct Secure Messaging HIPAA compliant secure exchange of clinical data between trusted healthcare entities, supporting structured standards-based document exchange using HL7 and C-CDA formats for easy integration of patient data into workflows.
- Biscom Product Suite Enterprise fax and secure communication products acquired through Concord's 2024 acquisition of Biscom, Inc., including Faxcom, Secure File Transfer, and related enterprise fax solutions.
Quantifiable outcome
- 99.99% uptime guarantee
- +8 more outcomes
Companies that use Concord Technologies
Customer profileNamed customers15 records
Segments4 records
Ideal customer profiles4 records
Concord Technologies technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration4 records
AI capability7 records
Feature8 records
Concord Technologies partnerships and signals
Strategic signalPartnerships
Nine partnerships are on record, tiered core and minor.
- Itiliti HealthcoreStrategic partnership to enhance prior authorization workflows in healthcare by integrating Concord's AI-powered document processing platform (Concord Connect) with Itiliti's automation engine. The combined solution enables payers to convert unstructured clinical documents (PDFs, faxes, scanned attachments) into actionable data for automated decision-making, supporting CMS-0057-F interoperability regulations.
- Konica Minolta HealthcarecoreStrategic partnership announced at RSNA 2025 to improve healthcare data exchange using Concord's cloud-based platform integrated with Konica Minolta's Exa platform. The collaboration aims to replace legacy fax workflows with modern, automated solutions to enhance data delivery in radiology.
- Loffler CompaniesminorStrategic partnership with Loffler Companies for document and workflow automation solutions distribution.
- EpiccoreTechnology partnership enabling Concord Cloud Fax to be accessed directly from the Epic dashboard, eliminating need to switch between applications. Provides intuitive approach to faxing that saves time, enhances security, and enables authenticated users to ensure documents reach destination.
- MicrosoftcoreTechnology partnership making Concord's Cloud Fax, document routing, and data extraction solutions available on Microsoft AppSource. Users can send faxes from Microsoft 365 applications and receive/route faxes to appropriate teams.
- SalesforcecoreTechnology partnership offering Concord Cloud Fax suite on Salesforce AppExchange, empowering customers to streamline document sending through Salesforce. App allows easier receiving of faxes directly to Salesforce, automatically eliminating manual record entry processes.
- Provation MedicalcoreIntegration partnership where Concord integrated into Provation's clinical documentation workflow. Reduced faxing tickets from nearly 900 to near-zero and support time from 800 hours to almost nonexistent over two years.
- DirectTrustminorActive participation in DirectTrust Annual Conference with panel contributions on interoperability and information exchange standards. DirectTrust Alliance member supporting standards-based secure health information exchange.
- Direct Secure Messaging Standards BodiescoreParticipation in HL7, FHIR, CCD/CCDA, and DICOM interoperability standards for healthcare data exchange and Direct Secure Messaging implementation.
Scale indicators10 records
Recent moves6 records
Expansion highlights9 records
Concord Technologies competitors and assessment
Company assessmentBroad incumbents
- Hyland Software: Established content services and document automation platform with a healthcare-heavy installed base (OnBase, Alfresco). Comparable because it sells EHR-adjacent document and process automation to the same enterprise healthcare buyer, and overlaps with Concord's IDP and intelligent document capture roadmap.
- OpenText: Enterprise information management and document workflow vendor (acquired Captaris, a former fax/rightfax lineage). Comparable as a broader incumbent offering fax, content management, and IDP to regulated industries; overlaps with Concord's enterprise fax and document automation stack.
- Iron Mountain: Physical and digital records management, document workflow, and Iron Mountain InSight digital automation platform. Comparable as a broad incumbent offering secure document exchange and workflow services to regulated enterprises, including healthcare.
- RingCentral Fax (formerly eFax by RingCentral): Unified communications incumbent that bundles cloud fax with voice and contact center. Comparable as a horizontal cloud fax competitor with broad brand reach; functionally overlapping with Concord Cloud Fax and Concord Connect.
Direct peers
- Tungsten Automation (formerly Kofax): Document capture, OCR, and intelligent automation platform widely deployed in financial services and healthcare back offices. Directly comparable to Concord Connect and Concord NEXTSTEP, as both compete on healthcare IDP and straight-through processing of unstructured documents.
- ABBYY: IDP and document AI vendor with strong healthcare and financial services use cases (FlexiCapture, Vantage). Comparable to Concord Connect on AI-based document classification and extraction, with overlap on healthcare document automation workflows.
- eFax (j2 Global / Consensus): Cloud fax market leader with a comparable HIPAA-compliant fax subscription model targeting healthcare and enterprise accounts. Direct competitive overlap with Concord Cloud Fax on pricing, deployment, and feature parity for inbound/outbound digital fax.
- MRO Corp: Healthcare-specific release-of-information and clinical data exchange vendor serving large hospital systems and payers. Comparable as a healthcare-vertical peer with PHI handling scale and EHR integration depth directly overlapping Concord's Hospitals & Health Systems segment.
Emerging players
- Datavant: Healthcare data exchange and interoperability company focused on de-identified record linking and consent management. Comparable as a healthcare-focused interoperability peer intersecting with Concord's HL7/FHIR/Direct Secure Messaging footprint.
- Documo: Cloud fax and document workflow platform with HIPAA-compliant fax APIs targeting SMB and mid-market healthcare and regulated customers. Comparable as a cloud-native fax peer with developer/API distribution that overlaps Concord's developer portal and self-serve strategy.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat7 records
Key risks6 records
Key highlights7 records
Customer concentration
Concord Technologies social profiles
Digital presenceConcord Technologies compliance and trust
Trust signalCompliance8 records
Concord Technologies financial estimates
Financial estimateRevenue estimate
Valuation estimate
Concord Technologies leadership team
Management profileNumber of profiles
Profiles12 records
Concord Technologies subsidiaries and ownership
Company hierarchySubsidiaries1 record
Concord Technologies funding detail
Funding detailFunding overview
Funding rounds1 record
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Concord Technologies M&A and investment
M&A and investmentM&A1 record
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Concord Technologies
What does Concord Technologies do?
Concord Technologies provides a cloud-native, AI-powered document exchange and intelligent document processing platform primarily for healthcare organizations. The platform delivers HIPAA-compliant cloud fax, AI-driven document classification and data extraction, and EHR interoperability through HL7/FHIR integration. The unified Concord Connect platform spans Secure Document Exchange, Intelligent Document Processing, and Interoperability modules used by over 4,500 customers processing 4 billion pages of protected health information annually.
Is Concord Technologies a public or private company?
Concord Technologies is a private company. It is classified as private equity controlled and is currently operating.
When was Concord Technologies founded?
Concord Technologies was founded in 1996. It employs 51 to 100 people.
Where is Concord Technologies based?
Concord Technologies is headquartered in Seattle, United States, in the North America region.
How does Concord Technologies make money?
Four revenue lines are on record. Cloud Fax Services are the primary driver. The others are concord Connect Platform, implementation Services and secure File Transfer & Direct Secure Messaging.
Who are Concord Technologies's main competitors?
Broad incumbents on record are Hyland Software, OpenText, Iron Mountain and RingCentral Fax (formerly eFax by RingCentral). Direct peers are Tungsten Automation (formerly Kofax), ABBYY, eFax (j2 Global / Consensus) and MRO Corp. Emerging players are Datavant and Documo.
Does Concord Technologies have an API?
Yes. Concord provides a robust suite of APIs, developer tools and support materials. Customers receive access to APIs for extending the platform with Concord's suite of solutions. The Developer Portal (developer.concordfax.com) provides interface types for sending, status, receiving, and account management. APIs enable integrations with EHR systems, HL7/FHIR standards, and custom workflows including SFTP, HTTPS, Fax Assist network routing, and Outbound Folder Fax delivery methods. Developer documentation is at developer.concordfax.com/login.aspx.
What industry is Concord Technologies in?
Concord Technologies's product category is Healthcare Document Automation Software. Its primary akta.pro industry code is HLACABAC, Enterprise Integration Engines & Interface Management (HL7 v2/X12/API), with a secondary code of HLALAKAD, EHR/EMR Integration & Interoperability Middleware (HL7/FHIR). Its NAICS code is 54151 and its SIC code is 7373.