Reliant Medical Group

Name

Reliant Medical Group

Legal name

Reliant Medical Group

Website

https://reliantmedicalgroup.org

Company type

Private

Founded year

1929

Operating status

Operating

Headcount range

1,001–5,000 employees

Ownership category

akta.pro rank

Product category

Multi-Specialty Healthcare Services

NAICS

Offices of Physicians (except Mental Health Specialists) (621111), Ambulatory Health Care Services (621)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011), Services-Health Services (8000)

akta.pro primary industry

Primary Care & General Medicine Virtual Care (HLALAAAA)

akta.pro secondary industry

Home-Based Primary Care / Medical House Call Practices (HLAFAEAI)

Keywords

• Primary care services
• Specialty medical care
• Walk-in urgent care
• Telehealth services
• Rehabilitation therapy services

Headquarters

HQ city

Worcester

HQ country

United States

HQ region

North America

Offices19 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Healthcare Services Revenue: Reliant Medical Group generates revenue through providing healthcare services billed to insurance providers and patients. Services include primary care, specialty care, laboratory, radiology, rehabilitation, and walk-in care. The organization accepts most major health insurance plans.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

Reliant Medical Group is a multi-specialty medical group practice delivering primary care (Family Practice, Internal Medicine, Pediatrics, Geriatrics) and more than 30 medical and surgical specialties to approximately 320,000 patients. Care is delivered through 19 physical locations, walk-in ReadyMED and ReadyMED PLUS urgent care centers open seven days a week, virtual care/video visits via MyChart, rehabilitation services, outpatient surgery, and an optical retail shop.

Product overview

Reliant Medical Group is a multi-specialty medical group practice operating as part of Optum. The organization provides a comprehensive range of healthcare services through over 500 providers caring for approximately 320,000 patients across 19 locations in Central and MetroWest Massachusetts. The core offering consists of primary care services (Family Practice, Internal Medicine, Pediatrics, Geriatrics) and over 30 medical and surgical specialties. Patient access is facilitated through multiple channels: in-person visits at 19 locations, ReadyMED and ReadyMED PLUS walk-in urgent care centers, MyChart patient portal for online scheduling and records access, and Video Visits for telehealth appointments. Additional services include rehabilitation and sports medicine, optical shop services, medical research programs, and medical education. The group is transitioning toward digital health with recognition from CHIME for Most Wired status.

Differentiator

Problem solved

Functional benefit

Brands

• ReadyMED: Walk-in urgent care services offered at multiple locations in Central Massachusetts
• ReadyMED PLUS
• IN Style Optical

Products and services

• Primary Care Services Comprehensive primary care services including Family Practice, Internal Medicine, Pediatrics, and Geriatrics, delivered to patients of all ages across Reliant's Central and MetroWest Massachusetts locations.
• Specialty Care Services More than 30 medical and surgical specialties including Allergy, Cardiology, Dermatology, Gastroenterology, Neurology, Orthopedic Surgery, Ophthalmology, OB/GYN, Otolaryngology, Pulmonology, Urology, Vascular Surgery, Endocrinology, Hematology/Oncology, Nephrology, Rheumatology, Plastic Surgery, and others, delivered by specialists at Reliant's locations.
• ReadyMED Walk-In Care Walk-in healthcare services for non-emergency medical issues at multiple locations (Auburn, Hudson, Leominster, Natick, Worcester), open seven days a week with extended hours including evenings and Saturdays.
• ReadyMED PLUS Enhanced walk-in care with on-site CT scanning, intravenous treatment capability, and walk-in services for infants under 12 months old, staffed by Reliant physicians at Worcester (366 Shrewsbury Street) and Natick (1400 Worcester Street) locations.
• Virtual Care / Video Visits Telehealth appointments allowing patients 4 years of age and older in Massachusetts to consult with Reliant providers remotely via video through the MyChart patient portal.
• Rehabilitation and Sports Medicine Physical, speech, and occupational therapy services including fall prevention programs, return-to-work services, and women's health at the Gold Star Boulevard Worcester facility, which includes 23 private treatment rooms, a pediatric gym, and neurology and orthopedic gyms.
• IN Style Optical Shop Optical retail services offering eyeglasses, contact lenses, and optical technology consultations with professional opticians and optometrists, available at the Southborough location (24 Newton Street) and the Westborough location (900 Union Street).
• ReadyMED Occupational Health Workers' compensation occupational health services available by appointment to Reliant primary care patients and employees for work-related injury and occupational health needs.
• Outpatient Surgery (The Surgery Center) Outpatient surgical facility at 151 Main Street, Shrewsbury, providing ambulatory surgical procedures within the Reliant network.
• Surgical Eye Experts Eye care surgical services delivered through Surgical Eye Experts at Reliant's 385 Grove Street Worcester location, with management by SCA Health (an Optum company).
• Saint Vincent Cancer and Wellness Center Cancer and wellness services delivered through the Saint Vincent Cancer and Wellness Center at Reliant's 1 Eaton Place, Worcester location.
• Laboratory Services On-site laboratory testing services supporting primary and specialty care delivery, available at Reliant locations including the Worcester Medical Center at 123 Summer Street.
• Radiology Services Diagnostic imaging and radiology services provided as part of Reliant's specialty care offering across its care locations.

Named customers1 record

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Three partnerships are on record, tiered core and minor.

• OptumcoreOthersReliant Medical Group is part of Optum, a leading health services and innovation company. This partnership provides access to Optum's resources, technology, and care coordination capabilities while maintaining Reliant's local presence and provider network.
• SCA Health (Optum company)minorStrategic or Co-development PartnerSurgical Eye Experts is now managed by SCA Health, an Optum company. This partnership focuses on eye care surgical services within the Reliant network.
• Epic Systems (MyChart)coreTechnology or IntegrationReliant uses Epic's MyChart patient portal for electronic health records, online scheduling, video visits, and patient communication. This is the primary patient-facing technology platform.

Scale indicators5 records

Recent moves5 records

Expansion highlights6 records

Direct peers

• Atrius Health: Large multi-specialty physician group practice in Eastern Massachusetts with similar primary care + specialty model. Atrius was also acquired by Optum, making it the closest direct comparable in scale, structure, and ownership.
• Geisinger Health: Integrated multi-specialty physician group and health system with a comparable employed-provider model, value-based care orientation, and mix of primary plus specialty services.

Broad incumbents

• UMass Memorial Health: Headquartered in Worcester, MA, this is the dominant hospital-based health system in Reliant's home market. It competes for specialist talent, referrals, and patients across the same Central Massachusetts catchment.
• Mass General Brigham: Largest integrated health system in Massachusetts, headquartered in Boston. Competes with Reliant for complex specialty cases and serves as the academic referral destination for the region.
• Beth Israel Lahey Health: Massachusetts-wide integrated delivery network offering primary and specialty care through multiple community hospitals and physician groups. Overlaps with Reliant's specialty and primary care footprint.
• Tufts Medicine: Massachusetts health system combining a Boston academic medical center with community hospitals and physician groups. Competes with Reliant for specialty referrals and employed-physician recruitment.

Regional players

• Baystate Health: Western Massachusetts' largest health system, operating a multi-specialty provider network. Geographically adjacent to Reliant and competes for patients in overlapping secondary markets.
• Hartford HealthCare: Large regional Connecticut-based health system with extensive employed physician network. Comparable in scale and multi-specialty breadth, and competes for patients in the Worcester-to-Hartford corridor.
• South Shore Health: Regional Massachusetts health system combining hospital care with a multi-specialty physician group. Similar community-based, multi-specialty model though operating in a different sub-region of the state.

Emerging players

• One Medical (Amazon): Membership-based primary care platform with strong digital/virtual care capabilities, now part of Amazon. Competes for primary care patients seeking a tech-enabled, multi-channel experience similar to Reliant's MyChart and Virtual ReadyMED offerings.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/getreliant
• YouTubeyoutube.com/user/ReliantMedicalGroup
• Facebookfacebook.com/reliantmedicalgroup
• LinkedInlinkedin.com/company/reliant-medical-group
• Instagraminstagram.com/getreliant

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Reliant Medical Group