Crawford & Company

What Crawford & Company does

Crawford & Company is the world's largest publicly listed independent provider of claims management and outsourcing solutions, founded in 1941 and headquartered in Atlanta, Georgia. The company serves insurance carriers, insurance brokers, self-insured corporations, and the Lloyd's market across more than 70 countries through roughly 10,000 employees and a network of 50,000-plus field resources. Its service portfolio spans loss adjusting, third-party administration (via subsidiary Broadspire), managed repair (via Contractor Connection, described as the nation's largest managed repair network), on-demand field inspections (via WeGoLook), medical management, catastrophe response, and a suite of 24/7 claims intake and specialty lines including cyber, environmental, and forensic accounting.

The company's technology backbone is a claims management platform anchored by TruLook (a dynamic routing engine that assigns claims to mobile self-service, on-demand field service, or desk adjusting based on complexity), Digital Desk (single-portal automated claims adjusting), Digital Assist (augmented desk adjusting), CoverAI (AI-assisted claim coverage decisions), Renovo (a catastrophe response portal), and the Turvi AI-powered P&C claims platform. Computer vision is deployed through Digital Review for automated estimate review and through a partnership with HOVER for 3D property scanning; WeGoLook also supports drone-based inspections. AI modalities in production include text (CoverAI), image (Digital Review, YouGoLook), video (WeGoLook, drones), structured data analytics, and a multimodal TruLook routing layer, with generative AI, predictive analytics, and anomaly detection (counter-fraud) named as capability types.

Revenue is generated primarily through fee-based professional services and managed services contracts with insurance carriers and large self-insureds, sold via direct enterprise sales teams on a custom quote basis under multi-year contracts. Full year 2025 revenue was $1.27 billion, down 2.1% from $1.29 billion in 2024, with Q1 2026 revenue of $309.5 million (down 1% year-over-year). Net income compressed materially in 2025 and into Q1 2026, reflecting softer weather-related claim volumes and operating deleverage. The company is dual-listed on the NYSE under CRD.A and CRD.B, has no parent company or private equity backing, and reports insider ownership of approximately 55.3%—well above the sector average of roughly 14.8%.

Name

Crawford & Company

Legal name

Crawford & Company

Website

https://crawco.com

Company type

Public

Founded year

1941

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

Crawford & Company is the world's largest publicly listed independent claims management and outsourcing provider, serving insurance carriers, brokers, self-insured corporations, and the Lloyd's market across 70+ countries through AI-enabled technology, a 50,000+ field resource network, and managed repair and TPA subsidiaries.

Ownership category

akta.pro rank

Product category

Insurance Claims Management Services

NAICS

Claims Adjusting (524291), Insurance Agencies and Brokerages (524210), Agencies, Brokerages, and Other Insurance Related Activities (5242)

SIC

Insurance Agents, Brokers & Service (6411)

akta.pro primary industry

Claims Advocacy & Loss Recovery Services (FSAEADAH)

akta.pro secondary industry

Subrogation, Recovery & Coordination of Benefits (COB) Support (BPAAAFAG)

Keywords

• Insurance claims management
• Loss adjusting services
• Third party administration
• Managed repair network
• Catastrophe response services

Headquarters

HQ city

Norcross

HQ country

United States

HQ region

North America

Offices6 records

Markets served

GTM type

B2B

Offering type

Services

Revenue model

1. Claims Management and Outsourcing Services: Core revenue from providing claims management, loss adjusting, third-party administration, managed repair, and medical management services to insurance carriers, brokers, corporations, and self-insured entities globally.
2. Managed Repair Network (Contractor Connection): Revenue from operating the nation's largest managed repair network, providing building consultancy and contractor services for insurance claims.
3. Third-Party Administration (Broadspire): Revenue from Broadspire TPA services including workers compensation, liability claims, disability and leave management, and medical management programs.

Pricing tiers

Go-to-market motion2 records

Distribution channels1 record

Marketing channels6 records

Core offering

Crawford & Company provides claims management and outsourcing solutions to insurance carriers, brokers, self-insured corporations, and the public sector across more than 70 countries. Core offerings include loss adjusting, third-party administration (workers' compensation, liability, disability and leave management), managed repair, medical management, catastrophe response, and specialty lines handling (marine, energy, construction). Services are delivered through a 10,000-person workforce and a 50,000+ field resource network, supported by proprietary technology platforms such as TruLook, WeGoLook, Digital Desk, CoverAI, and Renovo.

Differentiator

Problem solved

Functional benefit

Brands

• TruLook: Claims triage processing solution that dynamically routes claims through optimal processes based on complexity
• Digital Desk
• Digital Assist
• YouGoLook
• Renovo
• CoverAI
• Japan Connect
• Broadspire
• Contractor Connection
• WeGoLook

Products and services

• Loss Adjusting Core claims handling and adjustment service deployed by Crawford adjusters for insurance carriers, brokers, and self-insureds; covers property, casualty, liability, auto, and specialty lines.
• Large and Complex Loss Adjusting

Quantifiable outcome

• Claims processed in as little as 3.7 days with TruLook
• +3 more outcomes

Named customers4 records

Segments7 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

AI capability11 records

Feature9 records

Partnerships

One partnership is on record.

• HelixcocoreTechnology or Integration · 16 March 2026Strategic partnership integrating Helixco's real-time platform for capturing and validating time and materials documentation into Crawford Contractor Connection's Commercial Managed Repair Program. The integration aims to improve transparency, speed, and accuracy in commercial repair projects, offering standardized workflows and auditable validation. The integration became fully operational in June 2026 after being announced earlier in 2026.

Scale indicators13 records

Recent moves2 records

Others

• HOVER: HOVER is a 3D property data platform that partners with Crawford to provide property scanning technology for claims documentation; it is an enabling technology peer in the property claims workflow rather than a direct competitor.

Emerging players

• TRISTAR Insurance Group: TRISTAR is a privately held claims administration and managed care provider serving insurance carriers and self-insureds with overlapping TPA and workers' compensation services comparable to Crawford's Broadspire subsidiary.
• Engage Service Group: Engage Service Group is an emerging claims management platform focused on digital and AI-enabled claims handling for insurers, competing with Crawford's TruLook and Digital Desk solutions in technology-driven claims triage.

Direct peers

• Davies Group: Davies Group is a global professional services and claims solutions firm offering loss adjusting, TPA, and managed repair services that compete with Crawford across insurance and self-insured segments.
• Charles Taylor: Charles Taylor is a London-based loss adjusting and claims management provider serving the Lloyd's Market and international insurers with overlapping specialty lines claims capabilities comparable to Crawford's Global Technical Services.
• McLarens: McLarens is a global independent loss adjuster and claims management firm competing with Crawford in property, marine, energy, and large/complex loss adjusting across multiple geographies.
• Sedgwick: Sedgwick is the largest privately held claims management and loss adjusting firm globally, directly competing with Crawford across property, casualty, and TPA services for insurance carriers, brokers, and self-insureds.
• ESIS (ESIS, Inc.): ESIS, a subsidiary of Crum & Forster, is a third-party claims administrator and risk management services provider directly competing with Crawford's Broadspire TPA and loss adjusting offerings.

Broad incumbents

• Aon (Claims Services): Aon, the global insurance and reinsurance broker, provides claims preparation and advocacy services that overlap with Crawford's loss adjusting and TPA offerings as part of its broader risk management practice.
• Marsh (Marsh McLennan Claims): Marsh, the global insurance broker, offers claims advocacy and management consulting services through Marsh McLennan, overlapping with Crawford's claims management portfolio as part of a broader risk and insurance services platform.

Market position

Strengths5 records

Weaknesses5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/crawford-company
• Xx.com/crawco
• Facebookfacebook.com/crawfordandco

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries8 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A14 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Crawford & Company