Crawford & Company
Crawford & Company is the world's largest publicly listed independent claims management and outsourcing provider, serving insurance carriers, brokers, self-insured corporations, and the Lloyd's market across 70+ countries through AI-enabled technology, a 50,000+ field resource network, and managed repair and TPA subsidiaries.
- Company typePublic
- Founded1941
- HeadquartersNorcross, United States
- Headcount5,001–10,000
- GTM typeB2B
- OfferingServices
What Crawford & Company does
Crawford & Company is the world's largest publicly listed independent provider of claims management and outsourcing solutions, founded in 1941 and headquartered in Atlanta, Georgia. The company serves insurance carriers, insurance brokers, self-insured corporations, and the Lloyd's market across more than 70 countries through roughly 10,000 employees and a network of 50,000-plus field resources. Its service portfolio spans loss adjusting, third-party administration (via subsidiary Broadspire), managed repair (via Contractor Connection, described as the nation's largest managed repair network), on-demand field inspections (via WeGoLook), medical management, catastrophe response, and a suite of 24/7 claims intake and specialty lines including cyber, environmental, and forensic accounting.
The company's technology backbone is a claims management platform anchored by TruLook (a dynamic routing engine that assigns claims to mobile self-service, on-demand field service, or desk adjusting based on complexity), Digital Desk (single-portal automated claims adjusting), Digital Assist (augmented desk adjusting), CoverAI (AI-assisted claim coverage decisions), Renovo (a catastrophe response portal), and the Turvi AI-powered P&C claims platform. Computer vision is deployed through Digital Review for automated estimate review and through a partnership with HOVER for 3D property scanning; WeGoLook also supports drone-based inspections. AI modalities in production include text (CoverAI), image (Digital Review, YouGoLook), video (WeGoLook, drones), structured data analytics, and a multimodal TruLook routing layer, with generative AI, predictive analytics, and anomaly detection (counter-fraud) named as capability types.
Revenue is generated primarily through fee-based professional services and managed services contracts with insurance carriers and large self-insureds, sold via direct enterprise sales teams on a custom quote basis under multi-year contracts. Full year 2025 revenue was $1.27 billion, down 2.1% from $1.29 billion in 2024, with Q1 2026 revenue of $309.5 million (down 1% year-over-year). Net income compressed materially in 2025 and into Q1 2026, reflecting softer weather-related claim volumes and operating deleverage. The company is dual-listed on the NYSE under CRD.A and CRD.B, has no parent company or private equity backing, and reports insider ownership of approximately 55.3%—well above the sector average of roughly 14.8%.
Crawford & Company firmographics
Firmographics- Name
- Crawford & Company
- Legal name
- Crawford & Company
- Website
- https://crawco.com
- Company type
- Public
- Founded year
- 1941
- Operating status
- Operating
- Headcount range
- 5,001–10,000 employees
- Short description
- Crawford & Company is the world's largest publicly listed independent claims management and outsourcing provider, serving insurance carriers, brokers, self-insured corporations, and the Lloyd's market across 70+ countries through AI-enabled technology, a 50,000+ field resource network, and managed repair and TPA subsidiaries.
- Ownership category
- akta.pro rank
Crawford & Company industry classification
Industry- Product category
- Insurance Claims Management Services
- NAICS
- Claims Adjusting (524291), Insurance Agencies and Brokerages (524210), Agencies, Brokerages, and Other Insurance Related Activities (5242)
- SIC
- Insurance Agents, Brokers & Service (6411)
- akta.pro primary industry
- Claims Advocacy & Loss Recovery Services (FSAEADAH)
- akta.pro secondary industry
- Subrogation, Recovery & Coordination of Benefits (COB) Support (BPAAAFAG)
Keywords
Where Crawford & Company is headquartered
LocationHeadquarters
- HQ city
- Norcross
- HQ country
- United States
- HQ region
- North America
Offices6 records
Markets served
Crawford & Company business model
Business model- GTM type
- B2B
- Offering type
- Services
Revenue model
- Claims Management and Outsourcing Services: Core revenue from providing claims management, loss adjusting, third-party administration, managed repair, and medical management services to insurance carriers, brokers, corporations, and self-insured entities globally.
- Managed Repair Network (Contractor Connection): Revenue from operating the nation's largest managed repair network, providing building consultancy and contractor services for insurance claims.
- Third-Party Administration (Broadspire): Revenue from Broadspire TPA services including workers compensation, liability claims, disability and leave management, and medical management programs.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Custom enterprise pricing |
Go-to-market motion2 records
Distribution channels1 record
Marketing channels6 records
Crawford & Company product offering
Product offeringCore offering
Crawford & Company provides claims management and outsourcing solutions to insurance carriers, brokers, self-insured corporations, and the public sector across more than 70 countries. Core offerings include loss adjusting, third-party administration (workers' compensation, liability, disability and leave management), managed repair, medical management, catastrophe response, and specialty lines handling (marine, energy, construction). Services are delivered through a 10,000-person workforce and a 50,000+ field resource network, supported by proprietary technology platforms such as TruLook, WeGoLook, Digital Desk, CoverAI, and Renovo.
Differentiator
Problem solved
Functional benefit
Brands
- TruLook: Claims triage processing solution that dynamically routes claims through optimal processes based on complexity
- Digital Desk
- Digital Assist
- YouGoLook
- Renovo
- CoverAI
- Japan Connect
- Broadspire
- Contractor Connection
- WeGoLook
Products and services
- Loss Adjusting Core claims handling and adjustment service deployed by Crawford adjusters for insurance carriers, brokers, and self-insureds; covers property, casualty, liability, auto, and specialty lines.
- Large and Complex Loss Adjusting
Quantifiable outcome
- Claims processed in as little as 3.7 days with TruLook
- +3 more outcomes
Companies that use Crawford & Company
Customer profileNamed customers4 records
Segments7 records
Crawford & Company technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration2 records
AI capability11 records
Feature9 records
Crawford & Company partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- HelixcocoreStrategic partnership integrating Helixco's real-time platform for capturing and validating time and materials documentation into Crawford Contractor Connection's Commercial Managed Repair Program. The integration aims to improve transparency, speed, and accuracy in commercial repair projects, offering standardized workflows and auditable validation. The integration became fully operational in June 2026 after being announced earlier in 2026.
Scale indicators13 records
Recent moves2 records
Crawford & Company competitors and assessment
Company assessmentOthers
- HOVER: HOVER is a 3D property data platform that partners with Crawford to provide property scanning technology for claims documentation; it is an enabling technology peer in the property claims workflow rather than a direct competitor.
Emerging players
- TRISTAR Insurance Group: TRISTAR is a privately held claims administration and managed care provider serving insurance carriers and self-insureds with overlapping TPA and workers' compensation services comparable to Crawford's Broadspire subsidiary.
- Engage Service Group: Engage Service Group is an emerging claims management platform focused on digital and AI-enabled claims handling for insurers, competing with Crawford's TruLook and Digital Desk solutions in technology-driven claims triage.
Direct peers
- Davies Group: Davies Group is a global professional services and claims solutions firm offering loss adjusting, TPA, and managed repair services that compete with Crawford across insurance and self-insured segments.
- Charles Taylor: Charles Taylor is a London-based loss adjusting and claims management provider serving the Lloyd's Market and international insurers with overlapping specialty lines claims capabilities comparable to Crawford's Global Technical Services.
- McLarens: McLarens is a global independent loss adjuster and claims management firm competing with Crawford in property, marine, energy, and large/complex loss adjusting across multiple geographies.
- Sedgwick: Sedgwick is the largest privately held claims management and loss adjusting firm globally, directly competing with Crawford across property, casualty, and TPA services for insurance carriers, brokers, and self-insureds.
- ESIS (ESIS, Inc.): ESIS, a subsidiary of Crum & Forster, is a third-party claims administrator and risk management services provider directly competing with Crawford's Broadspire TPA and loss adjusting offerings.
Broad incumbents
- Aon (Claims Services): Aon, the global insurance and reinsurance broker, provides claims preparation and advocacy services that overlap with Crawford's loss adjusting and TPA offerings as part of its broader risk management practice.
- Marsh (Marsh McLennan Claims): Marsh, the global insurance broker, offers claims advocacy and management consulting services through Marsh McLennan, overlapping with Crawford's claims management portfolio as part of a broader risk and insurance services platform.
Market position
Strengths5 records
Weaknesses5 records
Key risks6 records
Key highlights7 records
Customer concentration
Crawford & Company social profiles
Digital presenceCrawford & Company financial estimates
Financial estimateRevenue estimate
Valuation estimate
Crawford & Company leadership team
Management profileNumber of profiles
Crawford & Company subsidiaries and ownership
Company hierarchySubsidiaries8 records
Crawford & Company funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Crawford & Company M&A and investment
M&A and investmentM&A14 records
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Crawford & Company
What does Crawford & Company do?
Crawford & Company provides claims management and outsourcing solutions to insurance carriers, brokers, self-insured corporations, and the public sector across more than 70 countries. Core offerings include loss adjusting, third-party administration (workers' compensation, liability, disability and leave management), managed repair, medical management, catastrophe response, and specialty lines handling (marine, energy, construction). Services are delivered through a 10,000-person workforce and a 50,000+ field resource network, supported by proprietary technology platforms such as TruLook, WeGoLook, Digital Desk, CoverAI, and Renovo.
Is Crawford & Company a public or private company?
Crawford & Company is a public company. It is currently operating.
When was Crawford & Company founded?
Crawford & Company was founded in 1941. It employs 5,001 to 10,000 people.
Where is Crawford & Company based?
Crawford & Company is headquartered in Norcross, United States, in the North America region.
How does Crawford & Company make money?
Three revenue lines are on record. Claims Management and Outsourcing Services are the primary driver. The others are managed Repair Network (Contractor Connection) and third-Party Administration (Broadspire).
Who are Crawford & Company's main competitors?
HOVER is listed as an others. Emerging players are TRISTAR Insurance Group and Engage Service Group. Direct peers are Davies Group, Charles Taylor, McLarens, Sedgwick and ESIS (ESIS, Inc.). Broad incumbents are Aon (Claims Services) and Marsh (Marsh McLennan Claims).
Does Crawford & Company have an API?
No public API is recorded for Crawford & Company.
What industry is Crawford & Company in?
Crawford & Company's product category is Insurance Claims Management Services. Its primary akta.pro industry code is FSAEADAH, Claims Advocacy & Loss Recovery Services, with a secondary code of BPAAAFAG, Subrogation, Recovery & Coordination of Benefits (COB) Support. Its NAICS code is 524291 and its SIC code is 6411.