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Douwe Egberts

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uuid0009zsx

Namestring
Douwe Egberts
Legal namestring
Koninklijke Douwe Egberts B.V.
Company typeenum
Private
Founded yearint
1753
Descriptiontext

Douwe Egberts is a heritage coffee brand founded in 1753, legally organized as Koninklijke Douwe Egberts B.V. in the Netherlands and operated as a flagship brand within the JDE Peet's coffee platform controlled by JAB Holding. Following its historical transition to deal exclusively in coffee, tea, and tobacco, the brand today focuses on retail coffee products (whole bean, ground, ready-to-drink, instant, and single-serve formats) sold directly to consumers in Australia, Belgium, Hungary, the Netherlands, New Zealand, and South Africa through country-specific websites and traditional retail channels.

The brand portfolio extends beyond the core Douwe Egberts label to include Senseo (pod-based single-serve system), Tassimo (T-disc beverages including coffee, tea, and hot chocolate), L'Or (premium espresso and capsules), and Moccona (premium freeze-dried coffee in Australia and New Zealand). A parallel B2B channel, JDE Professional (Jacobs Douwe Egberts Professional), supplies commercial coffee machines, beans, and services to offices, restaurants, hospitality, and vending operators across more than ten countries in Europe, LATAM, and Africa.

Douwe Egberts generates revenue primarily through packaged goods sales in retail (B2C) and commercial coffee service contracts (B2B), with no pricing model publicly disclosed. The company does not directly disclose revenue figures; financial visibility exists primarily through its parent's reported results and the announced $28 billion all-cash acquisition of JDE Peet's by Keurig Dr Pepper in August 2025. Recent operational signals include ready-to-drink coffee volumes up more than 15% as of December 2025 in South Africa, where the company has gained market share within a market forecast to grow at approximately 7.2% annually through 2028.

Short descriptiontext

Douwe Egberts is a 270+ year-old heritage coffee brand operating as part of JDE Peet's, selling whole bean, ground, ready-to-drink, and single-serve coffee products to retail consumers in six countries and through JDE Professional B2B channels in ten+ markets across Europe, Africa, LATAM, and APAC.

Operating statusenum
Operating
Ownership categoryenum
Headcount rangeband
11–50
akta.pro rankint
HeadquartersUtrecht, Netherlands
HQ citystring
Utrecht
HQ countrystring
Netherlands
HQ regionstring
Europe
Markets served

Serves global market

Offices1 record

Each record includes

City, Country, Type, Description, Source

Keyword5 values
retail coffee products, ready-to-drink coffee, professional coffee services, single-serve coffee systems, freeze-dried instant coffee
Industry4 codes
1Specialty Coffee & Tea (Single-Origin, Micro-lot, Premium) Processing
CodeAFAFADAJPrimaryYes
2Single-Serve Coffee (Pods, Capsules)
CodeCRADAHAHPrimaryNo
3Ready-to-Drink (RTD) Coffee Manufacturing
CodeAFAFADAEPrimaryNo
4Instant Coffee & Coffee Extract Manufacturing
CodeAFAFADADPrimaryNo
NAICS code1 code
  • Coffee and Tea Manufacturing311920
SIC code1 code
  • Beverages2080
Product category
Coffee Products
Social media profiles2 records
GTM motion1 record

Each record includes

Type, Description, Source

Revenue model2 records
1Coffee products retail
TypeHardware Sales
Description

Sale of coffee products to consumers through retail channels including whole beans, ground coffee, and single-serve formats.

southafricatoday.net
2Ready-to-drink beverages
TypeHardware Sales
Description

Ready-to-drink coffee volumes grew more than 15% as of December 2025, indicating strong performance in the RTD beverage segment.

southafricatoday.net
Distribution channels2 records

Each record includes

Title, Type, Scope, Target buyer, Description, Source

Cost components5 values
Supply Chain, Operations, Marketing or Sales, Personnel, Technology or R&D
GTM typeB2B and B2C
B2B and B2C
Offering typeHardware or Manufacturing
Hardware or Manufacturing
Brand1 of 3 records shown
1Senseo
Description

Coffee brand operated under JDE

douwe-egberts.com
+2 more records
Core offering1 text field

Douwe Egberts is a heritage coffee brand that produces and sells roasted, ground, whole-bean, freeze-dried instant, ready-to-drink, and single-serve pod coffee products under multiple brands (Douwe Egberts, Senseo, Tassimo, L'Or, Moccona) to retail consumers in multiple countries. The group also operates a professional coffee service arm (JDE Professional) supplying commercial coffee machines, beans, and related services to offices, restaurants, hospitality, and vending operators worldwide.

Differentiator
Functional benefit
Problem solved
Quantifiable outcome1 value
  • Ready-to-drink volumes increased more than 15% as of December 2025
Product overview1 text field

Douwe Egberts operates as a multi-brand coffee company with a dual-market approach: retail consumer products (Douwe Egberts, Senseo, Tassimo, L'Or, Moccona) for home consumption and JDE Professional for commercial/hospitality environments. The portfolio spans ready-to-drink, whole bean, ground, instant, and single-serve formats across global markets. The company demonstrated strong 2025 performance in South Africa with ready-to-drink volumes up more than 15% as of December 2025, and is part of the larger JDE Peet's group under JAB Holding, with Keurig Dr Pepper acquiring JDE Peet's in a $28 billion deal announced in August 2025.

Product and service6 records
1Douwe Egberts (flagship brand)
2Senseo
CategorySingle-serve coffee systems
Description

Single-serve pod-based coffee brand and brewing system sold as part of the JDE brand portfolio.

3Tassimo
CategorySingle-serve beverage systems
Description

Pod-based beverage brand offering coffee, tea, and hot chocolate through the T-disc system.

4L'Or
CategoryPremium retail coffee
Description

Premium coffee brand offering espresso and coffee products as part of the JDE brand portfolio.

5Moccona
CategoryFreeze-dried instant coffee
Description

Premium freeze-dried instant coffee brand available in Australia and New Zealand, positioned as a high-quality instant coffee option.

6Jacobs Douwe Egberts Professional (JDE Professional)
CategoryCommercial coffee services
Description

Professional coffee service division supplying commercial coffee machines, beans, and related services to offices, restaurants, hospitality, and vending operations across Brazil, Czech Republic, Denmark, the UK, France, Germany, the Netherlands, South Africa, Spain, and Sweden.

Scale indicator3 records

Each record includes

Type, Value, Description, Source

Recent move4 records

Each record includes

Date, Type, Title, Description, Source

Expansion highlight5 records

Each record includes

Type, Description

Peers10 records
TypeDirect peer
Description

Premium Italian espresso brand with a comparable positioning to L'Or and the Douwe Egberts premium SKUs. Competes across roast-and-ground retail, foodservice and a single-serve pod system (iperEspresso) that overlaps with L'Or Espresso.

TypeDirect peer
Description

German family-owned coffee and filter paper company with roast-and-ground retail products, pod systems and a strong B2B professional division. Comparable to Douwe Egberts across retail coffee, filter/pod hardware and DACH foodservice exposure.

TypeBroad incumbent
Description

Immediate parent group combining Jacobs, Douwe Egberts, Senseo, Tassimo, L'Or, Moccona and Peet's. Directly comparable because it represents the consolidated portfolio in which Douwe Egberts sits and provides the closest reference for group-level revenue, mix and geographic exposure.

TypeRegional player
Description

Israeli food and beverage group with a coffee business that competes with Douwe Egberts in Central/Eastern Europe and emerging markets. Relevant because Strauss operates a similar multi-format coffee model (beans, capsules, RTD) under different regional banners.

TypeDirect peer
Description

Italy's largest coffee roaster competes head-to-head with Douwe Egberts in espresso beans/grounds across Europe and has built its own single-serve platform (A Modo Mio / Lavazza Expert) that directly challenges Senseo/Tassimo. Comparable premium positioning and European foodservice presence.

TypeDirect peer
Description

US specialty coffee brand owned by JDE Peet's alongside Douwe Egberts. Sister-brand within the same parent group; useful peer because it demonstrates how JDE Peet's premium/specialty positioning plays in North America and benchmarks US single-serve economics versus Keurig.

TypeBroad incumbent
Description

North American single-serve incumbent via Keurig and the announced acquirer of JDE Peet's (Douwe Egberts' parent) for $28B. Post-close it becomes the most consequential player in Douwe Egberts' ecosystem and a benchmark for North American single-serve economics.

TypeRegional player
Description

Vertically integrated coffee producer with plantation assets and branded retail coffee in India, the US (Eight O'Clock) and the UK. Comparable to Douwe Egberts as a multi-region branded coffee company with both B2B and consumer exposure, although focused on Asia rather than Europe.

TypeDirect peer
Description

Italian coffee roaster serving retail and foodservice channels across Europe, Latin America and Asia. Direct competitor to Douwe Egberts in roast-and-ground and professional/B2B coffee solutions, with a comparable multi-country distribution model.

TypeDirect peer
Description

Nestlé operates the largest global coffee portfolio (Nescafé soluble, Nespresso and Dolce Gusto pods) and is the most direct competitor to Douwe Egberts across roast-and-ground, RTD and single-serve formats. Nespresso/Dolce Gusto specifically challenge Senseo, Tassimo and L'Or in the European pod market where Douwe Egberts is strongest.

Market position
Strengths5 records

Each record includes

Headline, Details, Source

Weaknesses5 records

Each record includes

Headline, Details, Source

Competitive moat5 records

Each record includes

Type, Details

Key risks6 records

Each record includes

Headline, Details, Source

Key highlights6 records

Each record includes

Headline, Details, Source

Customer concentration

Classification, Details

Segment1 record

Each record includes

Title, Type, Primary, Description, Pain point addressed, Use case, Source

Ideal customer profile2 records

Each record includes

Profile, Firmographic size, Sales motion, Sales cycle length, Buying structure, Purchase trigger, Buyer persona, Geography, Industry vertical, Primary use case, Description, Pain points, Evidence proof points, Target buyer

Technology focused
No
API detail
Has APIbool
No

Docs URL, Description

AI maturity
App detail

Has app

Core technology
Revenue estimate
Valuation estimate
Number of profiles
No data
No data
Funding overview

Funding stage, Last funding date, Total funding USD

Funding rounds

Each record includes

Round, Amount USD, Date, Pre money valuation, Total investors, Investors, News

Investors

Each record includes

Name, Type, Date of entry, Rounds participated, Website

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Each record includes

Name, Acquisition type, Announced date, Completed date, Status, Website, News

Investment

Each record includes

Name, Round, Announced date, Lead investor, Website, News

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Douwe Egberts

Coffee Productsdouwe-egberts.com

Douwe Egberts is a 270+ year-old heritage coffee brand operating as part of JDE Peet's, selling whole bean, ground, ready-to-drink, and single-serve coffee products to retail consumers in six countries and through JDE Professional B2B channels in ten+ markets across Europe, Africa, LATAM, and APAC.

What Douwe Egberts does

Douwe Egberts is a heritage coffee brand founded in 1753, legally organized as Koninklijke Douwe Egberts B.V. in the Netherlands and operated as a flagship brand within the JDE Peet's coffee platform controlled by JAB Holding. Following its historical transition to deal exclusively in coffee, tea, and tobacco, the brand today focuses on retail coffee products (whole bean, ground, ready-to-drink, instant, and single-serve formats) sold directly to consumers in Australia, Belgium, Hungary, the Netherlands, New Zealand, and South Africa through country-specific websites and traditional retail channels.

The brand portfolio extends beyond the core Douwe Egberts label to include Senseo (pod-based single-serve system), Tassimo (T-disc beverages including coffee, tea, and hot chocolate), L'Or (premium espresso and capsules), and Moccona (premium freeze-dried coffee in Australia and New Zealand). A parallel B2B channel, JDE Professional (Jacobs Douwe Egberts Professional), supplies commercial coffee machines, beans, and services to offices, restaurants, hospitality, and vending operators across more than ten countries in Europe, LATAM, and Africa.

Douwe Egberts generates revenue primarily through packaged goods sales in retail (B2C) and commercial coffee service contracts (B2B), with no pricing model publicly disclosed. The company does not directly disclose revenue figures; financial visibility exists primarily through its parent's reported results and the announced $28 billion all-cash acquisition of JDE Peet's by Keurig Dr Pepper in August 2025. Recent operational signals include ready-to-drink coffee volumes up more than 15% as of December 2025 in South Africa, where the company has gained market share within a market forecast to grow at approximately 7.2% annually through 2028.

Douwe Egberts firmographics

Firmographics
Name
Douwe Egberts
Legal name
Koninklijke Douwe Egberts B.V.
Website
https://douwe-egberts.com
Company type
Private
Founded year
1753
Operating status
Operating
Headcount range
11–50 employees
Short description
Douwe Egberts is a 270+ year-old heritage coffee brand operating as part of JDE Peet's, selling whole bean, ground, ready-to-drink, and single-serve coffee products to retail consumers in six countries and through JDE Professional B2B channels in ten+ markets across Europe, Africa, LATAM, and APAC.
Ownership category
akta.pro rank

Douwe Egberts industry classification

Industry
Product category
Coffee Products
NAICS
Coffee and Tea Manufacturing (311920)
SIC
Beverages (2080)
akta.pro primary industry
Specialty Coffee & Tea (Single-Origin, Micro-lot, Premium) Processing (AFAFADAJ)
akta.pro secondary industries
Single-Serve Coffee (Pods, Capsules) (CRADAHAH), Ready-to-Drink (RTD) Coffee Manufacturing (AFAFADAE), Instant Coffee & Coffee Extract Manufacturing (AFAFADAD)

Keywords

  • Retail coffee products
  • Ready-to-drink coffee
  • Professional coffee services
  • Single-serve coffee systems
  • Freeze-dried instant coffee

Where Douwe Egberts is headquartered

Location

Headquarters

HQ city
Utrecht
HQ country
Netherlands
HQ region
Europe

Offices1 record

Markets served

Douwe Egberts business model

Business model
GTM type
B2B and B2C
Offering type
Hardware or Manufacturing
Cost components
Supply Chain, Operations, Marketing or Sales, Personnel, Technology or R&D

Revenue model

  1. Coffee products retail: Sale of coffee products to consumers through retail channels including whole beans, ground coffee, and single-serve formats.
  2. Ready-to-drink beverages: Ready-to-drink coffee volumes grew more than 15% as of December 2025, indicating strong performance in the RTD beverage segment.

Go-to-market motion1 record

Distribution channels2 records

Douwe Egberts product offering

Product offering

Core offering

Douwe Egberts is a heritage coffee brand that produces and sells roasted, ground, whole-bean, freeze-dried instant, ready-to-drink, and single-serve pod coffee products under multiple brands (Douwe Egberts, Senseo, Tassimo, L'Or, Moccona) to retail consumers in multiple countries. The group also operates a professional coffee service arm (JDE Professional) supplying commercial coffee machines, beans, and related services to offices, restaurants, hospitality, and vending operators worldwide.

Product overview

Douwe Egberts operates as a multi-brand coffee company with a dual-market approach: retail consumer products (Douwe Egberts, Senseo, Tassimo, L'Or, Moccona) for home consumption and JDE Professional for commercial/hospitality environments. The portfolio spans ready-to-drink, whole bean, ground, instant, and single-serve formats across global markets. The company demonstrated strong 2025 performance in South Africa with ready-to-drink volumes up more than 15% as of December 2025, and is part of the larger JDE Peet's group under JAB Holding, with Keurig Dr Pepper acquiring JDE Peet's in a $28 billion deal announced in August 2025.

Differentiator

Problem solved

Functional benefit

Brands

  • Senseo: Coffee brand operated under JDE
  • Tassimo
  • L'Or

Products and services

  • Douwe Egberts (flagship brand)
  • Senseo Single-serve pod-based coffee brand and brewing system sold as part of the JDE brand portfolio.
  • Tassimo Pod-based beverage brand offering coffee, tea, and hot chocolate through the T-disc system.
  • L'Or Premium coffee brand offering espresso and coffee products as part of the JDE brand portfolio.
  • Moccona Premium freeze-dried instant coffee brand available in Australia and New Zealand, positioned as a high-quality instant coffee option.
  • Jacobs Douwe Egberts Professional (JDE Professional) Professional coffee service division supplying commercial coffee machines, beans, and related services to offices, restaurants, hospitality, and vending operations across Brazil, Czech Republic, Denmark, the UK, France, Germany, the Netherlands, South Africa, Spain, and Sweden.

Quantifiable outcome

  • Ready-to-drink volumes increased more than 15% as of December 2025

Companies that use Douwe Egberts

Customer profile

Segments1 record

Ideal customer profiles2 records

Douwe Egberts technology and API

Technology

Technology focussed No

API detail

Has API
No
API docs
API detail

Core technology

AI maturity

App detail

Douwe Egberts partnerships and signals

Strategic signal

Scale indicators3 records

Recent moves4 records

Expansion highlights5 records

Douwe Egberts competitors and assessment

Company assessment

Direct peers

  • Illy: Premium Italian espresso brand with a comparable positioning to L'Or and the Douwe Egberts premium SKUs. Competes across roast-and-ground retail, foodservice and a single-serve pod system (iperEspresso) that overlaps with L'Or Espresso.
  • Melitta: German family-owned coffee and filter paper company with roast-and-ground retail products, pod systems and a strong B2B professional division. Comparable to Douwe Egberts across retail coffee, filter/pod hardware and DACH foodservice exposure.
  • Lavazza: Italy's largest coffee roaster competes head-to-head with Douwe Egberts in espresso beans/grounds across Europe and has built its own single-serve platform (A Modo Mio / Lavazza Expert) that directly challenges Senseo/Tassimo. Comparable premium positioning and European foodservice presence.
  • Peet's Coffee: US specialty coffee brand owned by JDE Peet's alongside Douwe Egberts. Sister-brand within the same parent group; useful peer because it demonstrates how JDE Peet's premium/specialty positioning plays in North America and benchmarks US single-serve economics versus Keurig.
  • Segafredo Zanetti (Massimo Zanetti Beverage Group): Italian coffee roaster serving retail and foodservice channels across Europe, Latin America and Asia. Direct competitor to Douwe Egberts in roast-and-ground and professional/B2B coffee solutions, with a comparable multi-country distribution model.
  • Nestlé (Nescafé / Nespresso / Dolce Gusto): Nestlé operates the largest global coffee portfolio (Nescafé soluble, Nespresso and Dolce Gusto pods) and is the most direct competitor to Douwe Egberts across roast-and-ground, RTD and single-serve formats. Nespresso/Dolce Gusto specifically challenge Senseo, Tassimo and L'Or in the European pod market where Douwe Egberts is strongest.

Broad incumbents

  • JDE Peet's (parent): Immediate parent group combining Jacobs, Douwe Egberts, Senseo, Tassimo, L'Or, Moccona and Peet's. Directly comparable because it represents the consolidated portfolio in which Douwe Egberts sits and provides the closest reference for group-level revenue, mix and geographic exposure.
  • Keurig Dr Pepper: North American single-serve incumbent via Keurig and the announced acquirer of JDE Peet's (Douwe Egberts' parent) for $28B. Post-close it becomes the most consequential player in Douwe Egberts' ecosystem and a benchmark for North American single-serve economics.

Regional players

  • Strauss Group (Elite / coffee): Israeli food and beverage group with a coffee business that competes with Douwe Egberts in Central/Eastern Europe and emerging markets. Relevant because Strauss operates a similar multi-format coffee model (beans, capsules, RTD) under different regional banners.
  • Tata Consumer Products (Tata Coffee / Eight O'Clock): Vertically integrated coffee producer with plantation assets and branded retail coffee in India, the US (Eight O'Clock) and the UK. Comparable to Douwe Egberts as a multi-region branded coffee company with both B2B and consumer exposure, although focused on Asia rather than Europe.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

Douwe Egberts social profiles

Digital presence

Douwe Egberts financial estimates

Financial estimate

Revenue estimate

Valuation estimate

Douwe Egberts leadership team

Management profile

Number of profiles

Douwe Egberts funding detail

Funding detail

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

Douwe Egberts M&A and investment

M&A and investment

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Douwe Egberts

What does Douwe Egberts do?

Douwe Egberts is a heritage coffee brand that produces and sells roasted, ground, whole-bean, freeze-dried instant, ready-to-drink, and single-serve pod coffee products under multiple brands (Douwe Egberts, Senseo, Tassimo, L'Or, Moccona) to retail consumers in multiple countries. The group also operates a professional coffee service arm (JDE Professional) supplying commercial coffee machines, beans, and related services to offices, restaurants, hospitality, and vending operators worldwide.

Is Douwe Egberts a public or private company?

Douwe Egberts is a private company. It is classified as corporate owned and is currently operating.

When was Douwe Egberts founded?

Douwe Egberts was founded in 1753. It employs 11 to 50 people.

Where is Douwe Egberts based?

Douwe Egberts is headquartered in Utrecht, Netherlands, in the Europe region.

How does Douwe Egberts make money?

Two revenue lines are on record. Coffee products retail is the primary driver. The others are ready-to-drink beverages.

Who are Douwe Egberts's main competitors?

Direct peers on record are Illy, Melitta, Lavazza, Peet's Coffee, Segafredo Zanetti (Massimo Zanetti Beverage Group) and Nestlé (Nescafé / Nespresso / Dolce Gusto). Broad incumbents are JDE Peet's (parent) and Keurig Dr Pepper. Regional players are Strauss Group (Elite / coffee) and Tata Consumer Products (Tata Coffee / Eight O'Clock).

Does Douwe Egberts have an API?

No public API is recorded for Douwe Egberts.

What industry is Douwe Egberts in?

Douwe Egberts's product category is Coffee Products. Its primary akta.pro industry code is AFAFADAJ, Specialty Coffee & Tea (Single-Origin, Micro-lot, Premium) Processing, with a secondary code of CRADAHAH, Single-Serve Coffee (Pods, Capsules). Its NAICS code is 311920 and its SIC code is 2080.

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Live signals
South Africa TodaySA coffee drinkers choose quality and convenience despite rising pricesSouth African coffee consumption is proving resilient despite economic pressures, with consumers prioritizing quality over abandoning the category entirely. Douwe Egberts reported strong 2025 performance with increased market share, driven by product diversification, with ready-to-drink volumes up more than 15% as of December 2025. The South African coffee market is forecast to grow approximately 7.2% annually between 2024 and 2028, supported by rising demand for premium yet convenient formats.Which?Best instant coffee: Supermarket gold blends vs Douwe Egberts, Kenco and NescafeA taste test compared supermarket instant coffees with well-known brands like Nescafé, Douwe Egberts, and Kenco, involving a panel of 68 coffee drinkers who evaluated 12 different products. The test involved over 800 brews and aimed to determine which brands offered the best flavor. The outcomes provide consumers with valuable insights into their instant coffee choices.PR NewswireJARK Investigation: US Shareholders in Dutch Coffee Have $44 Million to ClaimA specialized detective agency called JARK is searching for 23,000 US shareholders of Douwe Egberts Master Blenders 1753 who have yet to claim $44 million in compensation following the company's acquisition by Joh. A. Benckiser in 2014. The shareholders, many of whom are likely former employees of Sara Lee or DE, received shares as compensation during the company's IPO in 2012, and now JARK is trying to locate them through American media appeals because the shares are registered by name but lack contact information. The compensation can be claimed until 2034, and Benckiser has deposited the funds with the Dutch Ministry of Finance in The Hague.PR NewswireUS Shareholders in Dutch Coffee have $44 million to ClaimUS shareholders of Douwe Egberts Master Blenders 1753 have until 2034 to claim $44 million in unclaimed compensation following the company's 2014 acquisition by Joh. A. Benckiser. A Dutch detective agency, JARK, is actively searching for 23,000 unregistered shareholders—primarily Americans—who may be unaware they hold shares from Sara Lee's ownership of the company. The unclaimed funds, representing 4.73 percent of total shares at 12.50 euros per share, have been deposited with the Dutch Ministry of Finance.Business InsiderTired People Get Free Coffee For Yawning At This MachineDouwe Egbert installed a vending machine at South Africa's O.R. Tambo International Airport that dispenses free coffee to passengers who yawn, using facial recognition software. The machine detected 210 yawning passengers and served them coffee, with the company confident a single taste would convert them to its brand.GlobeNewswireFramfab develops online sales system for Douwe EgbertsDouwe Egberts launched an online sales channel for business customers in the Netherlands, built by Framfab. The system, part of Sara Lee's eBusiness programme, initially lets customers order coffee machines, ingredients, and accessories, with servicing planned later. Douwe Egberts will roll it out to other countries in 2004.