sandeza inc
Sandeza Inc is a private US-based IT services and product company founded in 2019 that delivers cloud, ITSM, CRM-telephony integration, and customer experience solutions to global enterprises, supported by proprietary AI platforms including Tovana (CMDB accuracy), ARTA CX, and the FortunaSeller eCommerce OMS.
- Company typePrivate
- Founded2019
- HeadquartersAlpharetta, United States
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
What sandeza inc does
Sandeza Inc is a private US-headquartered digital transformation IT services company founded in 2019 by Prabhu Shankar (CEO) and Karthik Santhanam (CTO), operating from Alpharetta, Georgia with a wholly-owned ISO 27001-certified delivery subsidiary in Chennai, India (Sandeza Systems Private Limited) and a regional headquarters in Singapore. The company delivers enterprise services spanning cloud infrastructure management, ITSM implementations (ServiceNow, Freshworks), CRM-telephony integration (AWS Connect, Dialpad, Zoom, GoTo), data and analytics (Snowflake, BigQuery, Redshift), and customer experience consulting, supported by a proprietary product portfolio that includes the ARTA CX unified dashboard, ARTA Multi-Cloud Management, Data ARTA archival platform, the Tovana AI-driven CMDB accuracy engine, and the FortunaSeller multi-channel Order Management System for eCommerce.
Revenue is generated through a mix of managed services contracts, professional services and implementation engagements, enterprise consulting, and marketplace application distribution across Freshworks, Zendesk, and ServiceNow storefronts. Pricing is quote-based with multi-year enterprise contracts and no publicly disclosed tiers. Go-to-market combines direct enterprise field sales targeting Fortune 100 and large global enterprises, co-sell through authorized partnerships with AWS Connect, ServiceNow, Freshworks, Boomi, and Juniper Networks, and self-serve marketplace listings across 10+ technology platforms. Customer concentration sits in vertical segments of Hi-Tech, Banking and Financial Services, Retail and Hospitality, and Government and Public Sector, with named enterprise clients including Juniper Networks, Collinson (Commonwealth Bank of Australia), Qualfon, NYRA, Flashparking, CXI, Assupol, NormReeves, IHG, and Big Lots, plus an Equifax NDA-stage engagement. The company claims 25+ enterprise customers, 25% YoY growth, 100+ global technology teams, and operations across 5 countries.
sandeza inc firmographics
Firmographics- Name
- sandeza inc
- Legal name
- Sandeza Inc
- Website
- https://sandeza.ai
- Company type
- Private
- Founded year
- 2019
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Sandeza Inc is a private US-based IT services and product company founded in 2019 that delivers cloud, ITSM, CRM-telephony integration, and customer experience solutions to global enterprises, supported by proprietary AI platforms including Tovana (CMDB accuracy), ARTA CX, and the FortunaSeller eCommerce OMS.
- Ownership category
- akta.pro rank
sandeza inc industry classification
Industry- Product category
- Enterprise IT Services & Software
- NAICS
- Custom Computer Programming Services (541511), Software Publishers (5132), Computer Systems Design Services (541512)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Services-Prepackaged Software (7372)
- akta.pro primary industry
- IT Service Management (ITSM) Platforms (HDAEALAA)
- akta.pro secondary industries
- Configuration Management Database (CMDB) Platforms (HDAEALAE), IT Operations Management (ITOM) Platforms (HDAEALAC), Network Discovery, Topology Mapping & Inventory/CMDB (HDAFAMAF)
Keywords
Where sandeza inc is headquartered
LocationHeadquarters
- HQ city
- Alpharetta
- HQ country
- United States
- HQ region
- North America
Offices3 records
Markets served
sandeza inc business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Managed Services: Comprehensive managed services covering cloud and infrastructure management, application integration, CX solutions, and data analytics. Includes 24/7 operational support and ongoing platform maintenance.
- Implementation & Integration Services: Professional services for implementing and customizing ITSM platforms (ServiceNow, Freshworks), CX solutions (AWS Connect, Zendesk), and integration services for CRM-telephony convergence. Includes consulting engagements.
- Marketplace Applications: Pre-built integration applications published on Freshworks Marketplace, Zendesk Marketplace, and ServiceNow Store. Revenue generated from marketplace distribution and potential transaction fees.
- Consulting Services: Strategic consulting services including cloud strategy, infrastructure optimization, CX strategy, application integration, data & analytics, and ITIL best practices consulting.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Enterprise engagement model |
Go-to-market motion3 records
Distribution channels3 records
Marketing channels6 records
sandeza inc product offering
Product offeringCore offering
Sandeza Inc provides digital transformation IT services and proprietary software platforms for enterprises. The company sells the ARTA CX unified customer experience platform, Tovana AI-driven CMDB accuracy engine, FortunaSeller eCommerce Order Management System, Data ARTA archival platform, and ARTA Multi-Cloud Management platform. These products are complemented by managed services, consulting, and implementation services for enterprise platforms including ServiceNow, Freshworks, AWS Connect, and Zendesk.
Product overview
Sandeza Inc is a Digital Transformation IT Services company offering a portfolio of proprietary products and professional services. The core product platform consists of ARTA CX (unified CRM-telephony customer experience platform), FortunaSeller (eCommerce Order Management System for multi-channel sellers), Tovana (AI-driven CMDB accuracy engine), and the Data ARTA Platform (data archival and analytics solution). These are complemented by the ARTA Multi-Cloud Management platform for unified cloud operations control. The service offerings span Cloud Management, Customer Experience (CXaaS), Data Analytics, ITSM Solutions, Infrastructure & Cloud, Managed Services, and Consulting—all powered by AI capabilities including autonomous agents, process automation, anomaly detection, and generative AI.
Differentiator
Problem solved
Functional benefit
Brands
- ARTA: Sandeza's unified dashboard combining CRM and telephony, offering reports, analytics, and agent productivity insights. Includes ARTA CX for customer experience management.
- FortunaSeller
- Tovana
Products and services
- ARTA CX Sandeza's unified customer experience platform combining CRM and telephony integration with powerful reports, analytics, and AI-powered insights. Delivers omnichannel engagement, agent productivity tools, and real-time sentiment analysis for enterprise contact center operations.
- FortunaSeller A lightweight, intuitive Order Management System (OMS) designed for modern eCommerce. Enables sellers to seamlessly manage multi-channel operations across platforms like Temu, Amazon, Etsy, and Shein.
- Tovana AI-driven CMDB accuracy engine using graph-based ensemble models to build and maintain consistent, accurate CMDB for enterprises. Features automated anomaly detection and self-correcting remediation capabilities for IT operations.
- Data ARTA Platform Data archival platform that enhances enterprise application performance by intelligently processing historical data. Seamlessly integrates with CRM, ITSM, HR & Payroll systems and data lakes, with customizable archival rules and on-demand retrieval.
- ARTA Multi-Cloud Management Multi-cloud management platform providing unified control over cloud expenditures, operations, and integrations across AWS, Azure, GCP. Automates workflows from alert generation to case management with CRM and ITSM tools.
- Managed Services Comprehensive managed services covering cloud infrastructure, application integration, CX solutions, and data analytics with 24/7 operational support and ongoing platform maintenance. Includes ISO 27001 certified delivery.
- Consulting Services Expert consulting services including cloud strategy, infrastructure optimization, CX strategy, application integration, data & analytics, and ITIL best practices for enterprise digital transformation.
- ITSM Solutions IT Service Management implementation and integration services for ServiceNow, Freshworks, and Zenworks. Includes ITSM platform customization, ITOM automation, and integrations with telephony and cloud tools.
- CX Solutions Contact center solutions providing end-to-end customer experience capabilities including omnichannel engagement, CRM-telephony integration, and AI-driven personalization for enterprise clients.
- Infrastructure & Cloud Services Infrastructure management services including cloud governance, security, operations, DevOps automation, and managed cloud infrastructure with 24x7 support for enterprise cloud environments.
- Data Analytics Services Data infrastructure and analytics services including data lakes, pipelines, ETL, business intelligence, and predictive analytics using Snowflake, Google BigQuery, AWS Redshift, and visualization platforms.
Quantifiable outcome
- AHT reduced by 10-17% across customer implementations
- +5 more outcomes
Companies that use sandeza inc
Customer profileNamed customers10 records
Segments4 records
Ideal customer profiles4 records
sandeza inc technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration21 records
AI capability14 records
Feature4 records
sandeza inc partnerships and signals
Strategic signalPartnerships
Six partnerships are on record, tiered core, strategic and flagship.
- BoomicoreStrategic partnership with Boomi, a leading provider of integration platform as a service (iPaaS). Collaboration aimed at delivering seamless, scalable, and intelligent integration solutions to clients by leveraging Boomi's powerful integration platform to accelerate digital transformation and streamline business processes.
- PBS Network SeattlestrategicPartnership to drive innovation in AI-powered data analytics. Collaboration brings together Sandeza's technology expertise and PBS Network's industry presence to deliver advanced intelligent solutions for businesses, unlock insights, and accelerate digital transformation.
- Juniper NetworkscoreIntegration partnership combining Sandeza's technology services with Juniper's cutting-edge networking expertise. Collaboration aims to provide businesses with enhanced, secure, and scalable networking solutions that drive growth and digital transformation.
- ServiceNowflagshipOfficial ServiceNow SI (Systems Implementation) Partner, reflecting commitment to delivering high-quality digital transformation solutions. Partnership enables deep ServiceNow implementations, integrations, and support services to help clients maximize ServiceNow investments.
- FreshworksflagshipSystems Integrator (SI) Partner with Freshworks, enabling delivery of powerful tailored solutions for customer engagement, operational streamlining, and digital transformation by combining Freshworks' product suite with Sandeza's implementation expertise.
- Amazon Web Services (AWS Connect)flagshipAchieved AWS Connect Partner status, highlighting expertise in delivering cutting-edge cloud-based contact center solutions. Recognition by AWS underscores ability to help businesses implement and optimize Amazon Connect for scalable, cost-effective communication platforms.
Scale indicators11 records
Recent moves7 records
Expansion highlights6 records
sandeza inc competitors and assessment
Company assessmentRegional players
- 3Cloud: US-based cloud and AI-focused consulting firm with comparable Azure/AWS delivery model and enterprise customer segment; competes for similar cloud-modernization and managed-services contracts.
Direct peers
- Hexaware Technologies: IT services and digital transformation firm with comparable Cloud, CX, and automation practices; competes directly with Sandeza for similar ServiceNow, Freshworks, and CX modernization RFPs.
- Slalom: US-headquartered boutique technology consulting firm with deep ServiceNow, AWS, and CX implementation practices; closest US peer in scale, go-to-market, and customer profile (Fortune 1000 enterprise).
- Persistent Systems: Mid-sized global IT services firm with strong partnerships across ServiceNow, AWS, and CX platforms; comparable in scale, delivery model (US-India), and focus on enterprise digital transformation engagements.
- West Monroe Partners: US boutique tech and management consulting firm providing cloud, CX, and integration implementations; similar in size, enterprise focus, and ability to pair advisory with hands-on delivery.
- Globant: Digital transformation IT services firm combining proprietary platforms with implementation services; comparable in the AI/CX/ITSM modernization space and similar boutique-services-plus-product positioning.
Others
- Freshworks: Flagship SI partner whose Freshdesk/Freshservice/Freshsales suite underpins much of Sandeza's CX integration IP; partner decisions and native AI roadmaps directly shape Sandeza's delivery scope.
- ServiceNow: Flagship platform partner — while not a peer in the traditional competitive sense, ServiceNow's agentic AI and direct-to-customer capabilities define both Sandeza's pipeline and its long-term threat surface.
Broad incumbents
- Cognizant: Large global IT services firm with extensive ITSM, cloud, and customer experience modernization offerings; represents the scaled incumbent benchmark in Sandeza's enterprise bid environment.
- Infosys: Global IT services giant with major ServiceNow, AWS, and CX implementation practices; competes for the same Fortune 100 enterprise modernization deals Sandeza targets, with vastly greater scale and brand.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks5 records
Key highlights6 records
Customer concentration
sandeza inc social profiles
Digital presencesandeza inc compliance and trust
Trust signalCompliance1 record
sandeza inc financial estimates
Financial estimateRevenue estimate
Valuation estimate
sandeza inc leadership team
Management profileNumber of profiles
Profiles6 records
sandeza inc subsidiaries and ownership
Company hierarchySubsidiaries1 record
sandeza inc funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
sandeza inc M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about sandeza inc
What does sandeza inc do?
Sandeza Inc provides digital transformation IT services and proprietary software platforms for enterprises. The company sells the ARTA CX unified customer experience platform, Tovana AI-driven CMDB accuracy engine, FortunaSeller eCommerce Order Management System, Data ARTA archival platform, and ARTA Multi-Cloud Management platform. These products are complemented by managed services, consulting, and implementation services for enterprise platforms including ServiceNow, Freshworks, AWS Connect, and Zendesk.
Is sandeza inc a public or private company?
sandeza inc is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was sandeza inc founded?
sandeza inc was founded in 2019. It employs 51 to 100 people.
Where is sandeza inc based?
sandeza inc is headquartered in Alpharetta, United States, in the North America region.
How does sandeza inc make money?
Four revenue lines are on record. Managed Services are the primary driver. The others are implementation & Integration Services, marketplace Applications and consulting Services.
Who are sandeza inc's main competitors?
3Cloud is listed as a regional player. Direct peers are Hexaware Technologies, Slalom, Persistent Systems, West Monroe Partners and Globant. Others are Freshworks and ServiceNow. Broad incumbents are Cognizant and Infosys.
Does sandeza inc have an API?
No public API is recorded for sandeza inc.
What industry is sandeza inc in?
sandeza inc's product category is Enterprise IT Services & Software. Its primary akta.pro industry code is HDAEALAA, IT Service Management (ITSM) Platforms, with a secondary code of HDAEALAE, Configuration Management Database (CMDB) Platforms. Its NAICS code is 541511 and its SIC code is 7370.