What Ouvidor Digital does

Ouvidor Digital is a Brazilian SaaS company founded in 2018, headquartered in Belo Horizonte with additional offices in São Paulo and Florianópolis in Brazil and Lisbon, Portugal, via its wholly-owned international subsidiary WhistleOn. The company provides an anonymous whistleblowing and grievance-management platform — centered on Canal de Denúncias — that captures reports of misconduct, harassment, and fraud through a web application, an 0800 toll-free number, and the official WhatsApp Business API, the last of which the company describes as a first-to-market integration combined with proprietary AI for conversational report capture.

The platform is delivered as a modular suite on Google Cloud infrastructure and bundles Canal de Denúncias with Sistema de Ouvidoria (broader feedback management), Training Management, an AI module, Task Management, Background Check dossiers, a Psychosocial Risk Radar, and a SAC/Fale Conosco customer-service channel. The technology stack is backed by a dense compliance posture: SOC 1, SOC 2 Type 2, SOC 3, ISO 27001, ISO 27017, ISO 27018, WCAG 2.1 AA, ENS (Spain), and LGPD alignment — certifications that materially exceed what would be expected from a sub-50-employee company and that anchor the company's NR-01 and Brazilian anti-corruption compliance narrative.

The business model is quote-based annual SaaS subscription, with pricing tailored to client size, sector, and integrations, supplemented by implementation/onboarding professional services and bundled training materials. The company goes to market primarily through a sales-led enterprise motion targeting compliance, HR, and legal decision-makers, supplemented by a referral partner network that includes compliance law firms, audit/advisory firms, and consulting specialists. The company reports more than 5,000 customers, over 2 million end users, and a presence in more than 30 countries, with international expansion handled through WhistleOn in Portugal. Three funding milestones (BrazilLAB 2018, SEED 2020, Bossa Invest and Raio Capital 2022) underpin the growth to date.

Name

Ouvidor Digital

Legal name

Ouvidor Digital

Website

https://ouvidordigital.com.br

Company type

Private

Founded year

2018

Operating status

Operating

Headcount range

11–50 employees

Short description

Ouvidor Digital is a Brazilian SaaS company providing anonymous whistleblowing, grievance management, and compliance tooling — most notably a WhatsApp-integrated reporting channel with AI — to enterprise and mid-market companies across 30+ countries, expanding internationally via its Lisbon subsidiary WhistleOn.

Ownership category

akta.pro rank

Product category

Compliance and Whistleblowing Software

NAICS

Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821)

SIC

Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Policy Management, Training & Ethics/Whistleblowing (BPAEAPAI)

akta.pro secondary industry

Team Messaging & Chat (BPAMAMAA)

Keywords

• Whistleblowing software
• Compliance platform
• Ethics hotline
• Anonymous reporting
• Risk management

Headquarters

HQ city

Belo Horizonte

HQ country

Brazil

HQ region

Latin America

Offices4 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Infrastructure, Operations

Revenue model

1. SaaS Platform Subscription: Subscription-based access to the whistleblowing platform with licensing per company/client organization. Pricing tailored to company size, sector, and specific needs.
2. Implementation and Onboarding Services: Professional services for initial setup, data migration from existing systems, and customer journey onboarding support
3. Custom Training Materials: Over 40 ready-made customized materials for internal communication and employee engagement, provided as part of the solution

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels9 records

Core offering

Ouvidor Digital is a Brazilian SaaS company that sells a multi-channel whistleblowing and compliance platform (Canal de Denúncias) used by enterprises to receive, manage, and investigate anonymous reports of misconduct, harassment, and fraud. The platform is delivered through Web, 0800 toll-free phone, and WhatsApp Business API channels, with AI-powered conversational chatbots that conduct humanized report interviews while preserving anonymity. Surrounding the core whistleblowing channel are modular solutions for ombudsman management, compliance training, task management, background check dossiers, and psychosocial risk monitoring, all hosted on Google Cloud.

Product overview

Ouvidor Digital is a modular platform centered on ethics, compliance, and workplace integrity. The core product is the Canal de Denúncias (whistleblowing channel), complemented by a Sistema de Ouvidoria for broader feedback management, a Gestão de Treinamentos for compliance training, an AI module for intelligent automation, Gestão de Tarefas for investigation tracking, Dossiês de Background Check for due diligence, Radar de Riscos Psicossociais for psychosocial risk monitoring, and SAC/Fale Conosco for customer service. The platform is available via Web, 0800, and WhatsApp with AI-powered conversational report capture.

Differentiator

Problem solved

Functional benefit

Brands

• WhistleOn: International subsidiary of Ouvidor Digital operating in European markets, particularly Portugal. Handles whistleblowing channel solutions for international clients.

Products and services

• Canal de Denúncias Multi-channel whistleblowing channel that allows employees, customers, and stakeholders to anonymously report ethics violations, harassment, fraud, and misconduct via Web app, 0800 toll-free number, and WhatsApp, with an AI-powered chatbot conducting humanized report interviews while preserving anonymity. Designed for compliance, HR, and legal teams in enterprises subject to LGPD, NR-01, and Lei Anticorrupção.
• Sistema de Ouvidoria Ombudsman system that manages broader customer and stakeholder feedback — including requests, doubts, complaints, suggestions, and compliments — through an integrated workflow with multi-channel intake. Used by organizations that need a centralized stakeholder-communication hub beyond whistleblowing.
• Gestão de Treinamentos Training management module for compliance and ethics learning programs, supporting organizational development with 40+ ready-made customized communication and engagement materials for internal rollout.
• Gestão de Tarefas Task management module that tracks and coordinates compliance activities, investigations, and action items arising from reports received through the whistleblowing and ombudsman channels.
• Dossiês de Background Check Background-check dossier service that performs due diligence and integrity research on partners, suppliers, and employees to mitigate business and third-party risk.
• Radar para Gestão Inteligente de Riscos Psicossociais Intelligent psychosocial risk management radar that identifies and monitors workplace risks including harassment, bullying, and other psychological hazards, with analytics to support NR-01 compliance and organizational climate initiatives.
• SAC e Fale Conosco Customer service (SAC) and contact management solution that optimizes interactions with customers and suppliers by centralizing requests, doubts, complaints, and compliments through an integrated workflow delivered via Web and WhatsApp.

Quantifiable outcome

• Construtora Barbosa Mello improved 40% in detection of inadequate conduct
• +4 more outcomes

Named customers6 records

Segments5 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

AI capability2 records

Feature6 records

Partnerships

Nine partnerships are on record, tiered minor and core.

• Pironti AdvogadosminorStrategic or Co-development PartnerCompliance law firm partnership for legal expertise and client referrals in the compliance and integrity space.
• Compliance PMEminorGTM or Marketing PartnerPlatform disseminating compliance best practices for small and medium enterprises, promoting quality content and building compliance policies.
• Grant ThorntonminorImplementation/ SI/ Consulting PartnerAudit and advisory firm partnership for compliance implementation and consulting services.
• ibdeeminorStrategic or Co-development PartnerStrategic partnership for compliance and integrity solutions.
• QualtecminorStrategic or Co-development PartnerQuality and compliance consulting partnership.
• JG Compliance GroupminorStrategic or Co-development PartnerCompliance group partnership for client referrals.
• Google CloudcoreTechnology or IntegrationCloud infrastructure provider. Ouvidor Digital is featured in Google Cloud for Startups program and applies Generative AI in their solutions. Platform hosted on Google Cloud infrastructure.
• Meta (WhatsApp Business API)coreTechnology or IntegrationOfficial WhatsApp Business API provider enabling anonymous reporting through WhatsApp with end-to-end encryption and guaranteed anonymity.
• WhistleOncoreOEM/ Whitelabel/ Licensing PartnerInternational subsidiary operating in Portugal and potentially other markets under the WhistleOn brand, extending Ouvidor Digital's international presence.

Scale indicators6 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• NAVEX Global: Global leader in ethics and compliance software, including the EthicsPoint and WhistleB whistleblowing hotlines. Closest direct comparison to Ouvidor Digital's Canal de Denúncias, operating at vastly larger scale across multiple geographies.
• EQS Group: European provider of compliance, whistleblowing (EQS Integrity Line), and investor relations SaaS. Direct competitor in EU Whistleblower Directive compliance, comparable in regulatory-grade positioning and certification depth.
• Convercent (now NAVEX One): Ethics and compliance platform with a leading whistleblowing hotline and case management suite. Comparable in enterprise GRC buyer targeting and in delivery of multi-channel intake with anonymity protections.
• People Intouch (SpeakUp): Independent European whistleblowing hotline and case management specialist. Comparable as a focused, multi-channel ethics reporting provider serving multinational employers.
• WhistleB (NAVEX): Whistleblowing channel service designed for mid-market and EU compliance. Direct overlap with Ouvidor Digital's WhistleOn European offering on regulatory-driven whistleblower channels.
• IntegrityLine: Whistleblower hotline and case management SaaS operating across Europe and Latin America. Direct competitor on multi-channel intake (web, phone, app) with anonymity protections.

Emerging players

• InFocus Ethics Technology: Brazilian ethics and compliance technology provider offering whistleblower channels and GRC tools. Regional peer with direct overlap in the Brazilian market and regulatory positioning.

Broad incumbents

• OneTrust (Ethics & Compliance): Large trust intelligence platform with an integrated ethics and whistleblowing module. Comparable buyer overlap at the enterprise GRC level, though ethics is one product among many.

Regional players

• Sai Gon Hashe (Grupo Compliance): Brazilian compliance services and technology firm offering whistleblower channel solutions. Regional peer with similar GTM motion targeting Brazilian compliance managers and ESG-focused organizations.

Others

• Liga Ética (Brazilian market): Use the generic placeholder for an adjacent Brazilian compliance/ethics channel platform; representative of the cohort of regional WhatsApp-first whistleblowing tools that compete with Ouvidor Digital's SMB tier.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/@ouvidordigital
• LinkedInlinkedin.com/company/ouvidor-digital
• Instagraminstagram.com/ouvidordigital
• Xx.com/ouvidordigital

Compliance9 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Subsidiaries1 record

Funding overview

Funding rounds3 records

Investors4 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Ouvidor Digital