What Syscom Global Solutions does

SYSCOM Global Solutions is a privately held IT services firm founded in 1990 and headquartered in New York City, specializing in Microsoft ecosystem implementations (Dynamics 365 ERP/CRM, Power Platform, Azure, Microsoft 365) combined with cybersecurity and managed infrastructure for Japanese enterprises expanding internationally and for multinational clients with Japan operations. The firm maintains proprietary delivery assets including the CLAVIS private cloud platform, an AX Upgrade Optimizer, and a Business Central Standard Pack, alongside a delivery organization of 100+ engineers of which 60+ hold Microsoft certifications and over 80% are bilingual in Japanese and English. SYSCOM serves more than 1,000 customers across 30+ countries, with named anchor clients spanning Japanese banking (MUFG), industrial (TOTO USA, Marubeni, DOWA), and other multinational enterprises. Revenue is generated primarily through professional services engagements (ERP/CRM implementations, cloud migrations, AI/Copilot deployments) and recurring managed services contracts anchored by long-tenure enterprise relationships and a reported 98% customer retention rate. Strategic positioning is reinforced by a 33.7% strategic equity stake held by ITOCHU Techno-Solutions America (since 2018), Dell Gold Tier partner status, and a March 2026 partnership with Verkada for cloud-based physical security. The 2026 strategic agenda targets 47% sales growth driven by AI-driven ERP services, geographic expansion into Vietnam and EMEA, and vertical diversification into pharmaceutical and retail segments.

Name

Syscom Global Solutions

Legal name

SYSCOM GLOBAL SOLUTIONS INC.

Website

https://syscomgs.com

Company type

Private

Founded year

1990

Operating status

Operating

Headcount range

101–250 employees

Short description

SYSCOM Global Solutions is a New York-headquartered IT services firm implementing Microsoft Dynamics, Azure, and cybersecurity solutions for Japanese enterprises and multinationals operating in or expanding from Japan, serving 1,000+ clients across 30+ countries.

Ownership category

akta.pro rank

Product category

IT Services and Microsoft ERP Implementation

NAICS

Computer Systems Design and Related Services (5415), Computer Systems Design Services (541512), Custom Computer Programming Services (541511)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Programming Services (7371), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

ERP/CRM/HRIS Implementation & Integration (BPAEAAAE)

akta.pro secondary industries

Enterprise Application Managed Services Outsourcing (ERP/CRM/HRIS AMS) (BPAEAMAI), CRM Managed Services & Support (BPAEAGAD), ITSM Managed Services (Run/Operate/Optimize) (BPAEAJAN)

Keywords

• Microsoft Dynamics implementation
• IT infrastructure services
• Managed cloud services
• Cybersecurity consulting
• Digital transformation services

Headquarters

HQ city

New York

HQ country

United States

HQ region

North America

Offices8 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Professional Services - ERP Implementation: End-to-end consulting and implementation services for Microsoft Dynamics 365 ERP/CRM, including business analysis, system design, deployment, data migration, and operational adoption support. Delivered by bilingual consultants with Microsoft certifications.
2. Managed IT Infrastructure Services: Ongoing managed services covering network operations, cloud management (hybrid/multi-cloud with Clavis private cloud, AWS, Azure), 24/7 monitoring, and help desk support. Provided as a service without customers needing to own or manage equipment.
3. Cybersecurity Services: Security solutions including managed SOC services, EDR/MDR (using CrowdStrike), SASE, SIEM, Zero Trust security design and implementation, penetration testing, vulnerability assessment, OT security, and forensics. Both project-based consulting and ongoing managed security services.
4. IT Infrastructure Deployment: One-stop IT infrastructure deployment for new offices, factories, and retail locations in North America, including network setup, security measures, device procurement, physical security (e.g., Verkada), and go-live support.
5. Digital Transformation / AI Implementation: DX and AI implementation services using Microsoft Power Platform, Copilot, Power Automate, Power Apps, Power BI, and custom AI agents (Azure AI/Copilot Studio). Includes citizen development frameworks and in-house capability building.
6. Multilingual IT Project Management: Project management and PMO services for multilingual, multi-site IT projects, bridging Japan headquarters with overseas operations. Includes requirements definition, vendor coordination, and documentation standardization.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels7 records

Core offering

Syscom Global Solutions provides IT services centered on Microsoft Dynamics 365 ERP/CRM implementation, managed infrastructure, cybersecurity, and digital transformation for Japanese enterprises expanding globally. The company supplements its services with a proprietary Clavis private cloud platform and the AX Upgrade Optimizer tool for Microsoft Dynamics AX migrations.

Product overview

SYSCOM Global Solutions is a Microsoft Solutions Partner providing comprehensive IT solutions and services for global enterprises, particularly Japanese companies expanding internationally. The core offering is built around Microsoft Dynamics 365 ERP & CRM platform (including Finance and Supply Chain Management, Business Central, Sales, Customer Insights, Customer Service, and Field Service), complemented by Microsoft Power Platform tools (Power BI, Power Apps, Power Automate, Power Pages). Supporting services include managed infrastructure (network, cloud with Clavis private cloud, technical account management), cybersecurity solutions (endpoint security, SASE, SIEM, managed SOC, OT security), IT support and managed services (call center, help desk, staff residency, system management), and digital transformation/AI implementation services. The company also offers specialized ERP tools including Business Central Standard Pack, Pre-Implementation Assessment, GP/NAV Upgrade, AX Upgrade Optimizer (97% automation), and Trade Document Optimizer for Japanese market requirements.

Differentiator

Problem solved

Functional benefit

Products and services

• Microsoft Dynamics 365 ERP/CRM Implementation

Quantifiable outcome

• 98% customer retention rate
• +4 more outcomes

Named customers11 records

Segments7 records

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

AI capability12 records

Feature5 records

Partnerships

Eight partnerships are on record, tiered strategic, core and minor.

• VerkadastrategicTechnology or Integration · 1 March 2026SYSCOM announced a partnership with Verkada, a provider of a cloud-based integrated physical security platform. SYSCOM implements Verkada physical security solutions including cameras, access control, and alarms for retail, office, and factory clients. SYSCOM hosts joint webinars on AI-driven centralized site management with Verkada.
• Dell Technologies Inc.strategicTechnology or Integration · 1 February 2024SYSCOM achieved Gold Tier status in the Dell Technologies Partner Program (as of February 2024). The partnership enables SYSCOM to order through distributors or directly from Dell, and access cross-border opportunities. SYSCOM resells Dell hardware including servers, storage, and workstations.
• MicrosoftcoreTechnology or IntegrationSYSCOM is a Microsoft Solutions Partner holding multiple Microsoft competencies. The company has 60+ Microsoft-certified Dynamics 365 consultants and provides comprehensive services around Microsoft 365, Dynamics 365 ERP/CRM, Azure, Power Platform, and Microsoft Copilot. SYSCOM is an AWS Consulting Partner as well.
• CiscocoreTechnology or IntegrationSYSCOM is a Cisco Partner providing next-generation Meraki, Security, Collaboration, Enterprise Networking, and Cloud Data Center solutions. The company leverages Cisco technology for managed network, SD-WAN, and security implementations. Co-hosts webinars with Cisco/Meraki.
• AWS (Amazon Web Services)coreTechnology or IntegrationSYSCOM is an AWS Consulting Partner providing full-service support from design to operation for AWS migration and implementation. AWS-certified experts provide support for cloud migration from on-premises or data center environments to AWS.
• CrowdStrikecoreTechnology or IntegrationSYSCOM is a reseller and MSSP (Managed Security Service Provider) of CrowdStrike. SYSCOM implements CrowdStrike's EDR solution and provides Managed Detection and Response (MDR) services. The partnership combines SYSCOM's managed SOC with CrowdStrike's cloud-based endpoint security.
• CTC (ITOCHU Techno-Solutions)minorChannel Partner/ Reseller/ DistributorCTC (ITOCHU Techno-Solutions) appears as a business partner of SYSCOM. CTC America is also a financial stakeholder (33.7% ownership).
• NTT CommunicationsminorChannel Partner/ Reseller/ DistributorSYSCOM works with NTT Communications as a business partner, likely for telecommunications and cloud connectivity services.

Scale indicators7 records

Recent moves14 records

Expansion highlights6 records

Direct peers

• Avanade: Joint Accenture-Microsoft SI focused on Microsoft Dynamics 365, Azure, and Power Platform implementations globally; competes for the same enterprise Microsoft modernization deals across geographies.
• SHIFT: Japanese IT quality engineering and software testing firm that is also a SYSCOM partner; comparable in serving Japanese enterprises with bilingual technical services and overlapping in DX/QA engagements.
• Hitachi Solutions: Direct Microsoft Dynamics 365 and global SI peer with deep Japanese roots, providing ERP/CRM implementation, cloud, and managed services to Japanese enterprises expanding internationally, with significant North America presence.
• Slalom: Microsoft-focused consultancy delivering Dynamics 365 ERP/CRM, Azure cloud, and data/AI transformation to enterprise and mid-market clients across North America; overlaps heavily with SYSCOM's Microsoft practice.
• ITOCHU Techno-Solutions (CTC): Parent investor (33.7% owner) and fellow Japanese IT services firm providing SI, cloud, security, and ERP services to Japanese enterprises; both firms collaborate and compete for similar customer wallet.
• ABeam Consulting: Japanese-origin global consulting firm offering ERP (including Microsoft Dynamics), digital transformation, and managed services for Japanese multinationals expanding overseas; competes for similar large transformation mandates.

Emerging players

• BDO Digital: Mid-tier ERP and digital advisory practice within BDO providing Microsoft Dynamics 365 implementation and managed services to mid-market enterprises; comparable niche and customer scale.
• Persistent Systems: Mid-tier IT services firm scaling Microsoft, cloud, and digital engineering practices with comparable headcount; an emerging threat/peer in Microsoft Dynamics and cloud transformation deals for Japanese and North American mid-market.

Broad incumbents

• NTT Data: Large Japanese-headquartered global IT services conglomerate providing enterprise application services, cloud, security, and managed infrastructure across all the same verticals and geographies SYSCOM serves, with far greater scale.
• Hitachi Systems: Japanese IT services subsidiary of Hitachi providing managed infrastructure, cloud, security, and ERP services to Japanese multinationals in North America and globally; broader portfolio but overlapping customer base.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/syscom-global-solutions-inc

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Syscom Global Solutions