VetPartners

What VetPartners does

VetPartners is the largest veterinary care network in Australia and New Zealand, operating more than 270 individual clinics and specialty hospitals across the two countries plus a presence in Singapore. The company is headquartered in Sydney, was founded in 2016, and was acquired by EQT AB's BPEA Private Equity Fund VIII in October 2023. Its clinical portfolio spans general practice veterinary services, specialty and 24/7 emergency and critical care (ECC) hospitals, and dedicated specialty centres such as ONE Cancer Care for Pets in Concord, Sydney, which houses advanced equipment including a linear accelerator with stereotactic capabilities and PET-CT imaging. The network also encompasses the Oncology Network for Excellence (ONE), a collaborative platform linking veterinary oncologists across the network and the broader profession.

The business serves two primary customer segments: individual pet owners seeking preventive, routine, specialty, and emergency care for companion animals, and veterinary professionals seeking employment across general practice, specialty, graduate, and locum roles. Beyond clinical services, VetPartners operates structured professional development programs including the Graduate Academy and Leadership Academy, an employee benefits platform called VetPartners Cares (with supplier partnerships including Royal Canin, Purina, Hill's, Medibank, Sonder, and Fitness Passport), and the SafetyNet PetAssist program delivered with PetSure and VetChat to provide subsidised care to low-income pet owners.

The revenue model is overwhelmingly B2C and transactional, with consultation and treatment fees charged per visit on a pay-as-you-go basis across owned-and-operated clinic locations. Pricing is not publicly disclosed. Growth has been driven by PE-backed M&A, including the July 2025 acquisition of Pet Chemist Online from Mad Paws, which extends the platform into online pet pharmacy and supplies. As part of the broader EQT veterinary platform, VetPartners benefits from integration into an ecosystem of 35,000 veterinary and pet care professionals across 1,530 locations in five countries, supporting procurement scale, talent pipelines, and continued roll-up activity in fragmented regional veterinary markets.

Name

VetPartners

Legal name

VetPartners Australia Pty Ltd

Website

https://vet.partners

Company type

Private

Founded year

2016

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

VetPartners is the largest veterinary care network in Australia and New Zealand, operating 270+ clinics and specialty hospitals across ANZ and Singapore. PE-backed by EQT AB since 2023, it provides general practice, specialty, emergency, and oncology veterinary services to pet owners.

Ownership category

akta.pro rank

Headquarters

HQ city

Sydney

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Supply Chain, Marketing or Sales

Revenue model

1. Veterinary Clinical Services: Revenue from providing veterinary medical services including general practice consultations, specialty care, emergency and critical care (ECC), and preventive health services through their network of 270+ clinics and specialty hospitals across Australia and New Zealand
2. Specialty and Emergency Services: Revenue from specialty veterinary services including radiation oncology, surgery, and 24/7 emergency care at specialty hospitals

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels4 records

Core offering

VetPartners operates a network of 270+ veterinary clinics and specialty hospitals across Australia, New Zealand, and Singapore, providing general practice veterinary care, specialty services (including radiation oncology at ONE Cancer Care for Pets), and 24/7 emergency and critical care to companion animal owners. The company also runs the SafetyNet PetAssist subsidized care program and the Pet Chemist Online pet pharmacy platform.

Product overview

VetPartners operates a network of 270+ individual veterinary clinics and 10 specialty/ECC hospitals across Australia, New Zealand, and Singapore, positioning itself as Australia and New Zealand's largest vet care network. The company provides a comprehensive range of veterinary services organized around three main pillars: General Practice (primary care consultations, preventive health, and routine procedures), Specialty and ECC (advanced specialty services including the ONE Cancer Care facility with radiation oncology, and 24/7 emergency and critical care), and Support Programs (including the SafetyNet PetAssist program for low-income pet owners and the Graduate Academy for new vets). Additionally, the VetPartners Cares platform provides employee benefits including discounted pet products and insurance through supplier partnerships with Royal Canin, Purina, and Hill's Pet Nutrition.

Differentiator

Problem solved

Functional benefit

Brands

• ONE Cancer Care for Pets: Specialized veterinary cancer care center offering advanced radiation therapy and linear accelerator treatments for pets
• SafetyNet PetAssist
• VetPartners Cares

Products and services

• General Practice Veterinary Services Primary veterinary care services delivered across 270+ clinics including consultations, preventive health, diagnostics, and treatment of common animal health conditions for companion animals.
• Specialty and Emergency & Critical Care (ECC) Advanced veterinary specialty services and 24/7 emergency and critical care delivered from specialty/ECC hospitals, including referral-based surgery and internal medicine.
• ONE Cancer Care for Pets Dedicated veterinary oncology service offering radiation therapy with a linear accelerator with stereotactic capabilities and PET-CT functional imaging for tumour treatment in companion animals.
• SafetyNet PetAssist Program providing free 24/7 veterinary telehealth consultations and subsidized in-clinic care to eligible low-income pet owners, delivered through VetPartners clinics in partnership with PetSure and VetChat.
• Pet Chemist Online Online pet pharmacy platform acquired by VetPartners in July 2025 from Mad Paws, offering pet medications, prescriptions, and pet care products across Australia and New Zealand.

Quantifiable outcome

• 270+ individual clinics and specialty hospitals united by compassionate, patient-centred care

Named customers7 records

Segments2 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Twelve partnerships are on record, tiered core and minor.

• PetSurecoreStrategic or Co-development PartnerCollaboration with PetSure on SafetyNet PetAssist program providing free 24/7 telehealth consultations and subsidised in-clinic care to eligible low-income pet owners. VetPartners clinics participate in the pilot program targeting one million pets who may otherwise go without veterinary care.
• VetChatcoreStrategic or Co-development PartnerPartnership with VetChat to deliver the SafetyNet PetAssist program providing free 24/7 telehealth consultations to vulnerable pet owners. VetChat provides the telehealth platform while VetPartners provides in-clinic care at participating locations.
• Mad PawsminorOthersAcquisition of Pet Chemist Online from Mad Paws announced July 2025, aimed at strengthening pet care services across Australia and New Zealand as part of VetPartners' strategy to build a broader portfolio.
• MedibankminorGTM or Marketing PartnerCorporate health insurance partnership offering eligible VetPartners team members 7% discount on private health insurance plus access to 15% discount on Medibank pet insurance products.
• Royal CaninminorOthersRoyal Canin offers VetPartners team members 50% off RRP on Royal Canin pet food diets with free shipping for metro orders, supporting employee pet ownership benefits.
• PurinaminorOthersPurina Benefits Program providing VetPartners team members professional discounted prices on Purina pet care products through the Purina for Professionals platform.
• Hill's Pet NutritionminorOthersHill's Healthcare Team Feeding Program allowing VetPartners team members to purchase $2,100 worth of Hill's food at 40% off RRSP annually.
• petinsurance.com.auminorGTM or Marketing PartnerPartnership offering VetPartners team members 15% off pet insurance premiums for the life of their policy using promo code VET15.
• SonderminorOthersSonder provides VetPartners team members and their immediate family members with real-time access to medical, mental health, and safety experts through a mobile app, available 24/7 and confidential.
• Fitness PassportminorOthersVetPartners team members and families gain access to discounted gym and fitness centre memberships through the Fitness Passport program.
• FlareminorOthersFlare provides novated leasing for vehicles (Flare Cars) and financial discounts (Flare Financial Discounts) as part of VetPartners employee financial benefit packages.
• Pet ChemistminorOthersPet Chemist offers staff discounts to VetPartners employees, providing discounted pet medications and supplies.

Scale indicators8 records

Recent moves6 records

Expansion highlights5 records

Market position

Competitive moat5 records

Key highlights6 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Subsidiaries3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about VetPartners