Volunteers of America of Florida

What Volunteers of America of Florida does

Volunteers of America of Florida (VOAF) is a 501(c)(3) faith-based nonprofit human services organization, incorporated in Florida (Tax ID 58-1856992) and headquartered at 850 5th Ave South in St. Petersburg. Founded as a state affiliate of the national Volunteers of America movement established in 1896 by Ballington and Maud Booth, VOAF delivers a coordinated portfolio of affordable housing, behavioral health care, and wraparound supportive services to vulnerable populations across 26 Florida communities spanning from Pensacola to Key West. The organization serves homeless and at-risk veterans, low-income families with children, vulnerable seniors on fixed incomes, individuals living with mental illness and substance use disorders, and individuals with intellectual and developmental disabilities, reaching more than 5,000 people annually in Florida as part of the broader national network that touches 1.5 million people each year.

The service portfolio is organized around four core lines: (1) veteran housing and services, including the Supportive Services for Veteran Families (SSVF) rapid re-housing program and 11 named veterans villages from Cocoa to Miami; (2) senior housing, with on-site service coordination at properties such as Clear Bay Terrace, Creekside Manor, Las Palmas Plaza, and Sweetwater Towers; (3) family and individual affordable housing, including Bradenton VOA Living Center, Innovare, Hillsborough Supportive Housing, and the newly opened Space Coast Commons (31 units, Palm Bay, Summer 2025); and (4) behavioral health services, comprising in-home mental health care, counseling, medication management, crisis support, and Drop-In Centers in Miami and Sebring, plus permanent supportive housing for individuals with mental illness (Hogar I/II, Independence Place, Arbor Place). VOAF also operates acquired brand Florida Dream Center (acquired 2024), which extends community-based outreach into Pinellas County service deserts, and launched a Robopet Adoption Program in May 2026 to address senior isolation.

Revenue is generated through a diversified nonprofit mix of charitable donations (online, vehicle, planned giving via Donor-Advised Funds), federal and state government grants and contracts (VA, HUD, state behavioral health), and program service revenue from housing operations. Services are delivered free or at reduced cost based on federal income eligibility, so pricing is non-commercial. Distribution is direct through community offices and named housing properties; the website service locator enables self-service search by zip code. VOAF holds The Joint Commission's Gold Seal of Approval for healthcare quality and is led by President & CEO Janet Stringfellow alongside a C-suite of COO Stephanie Johnson, CFO Mercy Pargas, and Chief Compliance and Ministry Officer Pat Norstedt.

Name

Volunteers of America of Florida

Legal name

Volunteers of America of Florida, Inc.

Website

https://voaflorida.org

Company type

Private

Founded year

1896

Operating status

Operating

Headcount range

101–250 employees

Short description

Volunteers of America of Florida is a 501(c)(3) faith-based nonprofit operating 26 community offices across Florida that delivers affordable housing, behavioral health, and veteran supportive services to more than 5,000 homeless veterans, low-income families, seniors, and individuals with mental illness annually.

Ownership category

akta.pro rank

Product category

Affordable Housing and Human Services

NAICS

Community Housing Services (62422), Other Residential Care Facilities (6239), Emergency and Other Relief Services (624230), Civic and Social Organizations (813410)

SIC

Services-Social Services (8300), Services-Nursing & Personal Care Facilities (8050)

akta.pro primary industry

Affordable Housing & Community Development (Housing, Community Land Trusts) (BPAGALAC)

akta.pro secondary industries

Youth Housing, Foster Care & Wraparound Support (Education-Linked) Nonprofits (BPAGADAO), Youth Mental Health, Counseling & Wellbeing (Education-Linked) Nonprofits (BPAGADAK)

Keywords

• Affordable housing services
• Veteran housing support
• Behavioral health services
• Supportive housing programs
• Homeless services

Headquarters

HQ city

St. Petersburg

HQ country

United States

HQ region

North America

Offices18 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Others

Revenue model

1. Charitable Donations: Individual and corporate donations through online portal, vehicle donations, and planned giving programs including Donor-Advised Funds
2. Government Grants and Contracts: Federal and state funding for veteran services, supportive housing programs, and behavioral health services
3. Program Service Revenue: Revenue from housing operations and service programs serving low-income individuals and families

Go-to-market motion2 records

Distribution channels3 records

Marketing channels6 records

Core offering

Volunteers of America of Florida is a faith-based nonprofit that provides affordable housing, in-home behavioral health care, and wraparound supportive services to vulnerable populations across 26+ Florida communities. Core offerings include transitional and permanent supportive housing for homeless veterans, affordable senior housing with service coordination, family/individual affordable housing, behavioral health and mental illness services including drop-in centers, and veteran home repairs. The organization is funded through donations, government grants/contracts, and program service revenue.

Product overview

Volunteers of America of Florida is a faith-based, non-profit human service organization providing a comprehensive portfolio of housing, behavioral health, and supportive services across 26 communities in Florida from Pensacola to Key West. The organization's core offerings include: (1) Affordable Housing Programs providing low-income housing for families, individuals, seniors, and veterans across numerous named properties including senior housing (Clear Bay Terrace, Creekside Manor, Hialeah Residence, Las Palmas Plaza, Los Robles, Pine Grove, Puerta Del Sol, Silver Lakes Village, Sweetwater Towers), veterans villages (Ben Singleton Center, Cocoa, Gainesville, James Cole, Key West, Lake City Cabins, Manatee, Miami, Ocala Ritz, Pensacola, Punta Gorda, Tallahassee), and family/individual housing (Bradenton VOA Living Center, Hillsborough Supportive Housing, Innovare, Space Coast Commons, Tarpon Village, Thomas Pines); (2) Behavioral Health Services including in-home mental health care, counseling, medication management, crisis support, and Drop-In Centers in Miami and Sebring; (3) Veterans Services including Supportive Services for Veteran Families (SSVF), transitional housing, and a veteran home repairs program; (4) Acquired brand Florida Dream Center providing community-based outreach. The organization serves homeless and at-risk Veterans, families with children, individuals living with mental illness, and vulnerable seniors, delivering services coordinated through an executive leadership team and a network of local offices.

Differentiator

Problem solved

Functional benefit

Products and services

• Supportive Services for Veteran Families (SSVF) Federal rapid re-housing and supportive services program providing temporary financial assistance and support services to help low-income veterans and veteran families achieve housing stability. Available to homeless or at-risk veterans across Florida.
• Veterans Transitional Housing Transitional housing program with residential treatment for veterans, including those recovering from substance use disorders, elderly veterans, and those coping with emotional, mental, and substance abuse challenges. Operated at veterans villages across Florida.
• Veteran Home Repairs Program Program providing urgent home repairs for veterans to address critical health, safety, and building code compliance issues. Funded by The Home Depot Foundation and delivered with Team Depot associate volunteers.
• Senior Housing Programs Affordable housing and services for seniors allowing independent living on fixed income, with on-site Service Coordinators to assist with transportation, benefit entitlement, training, and other services. Operated across multiple named Florida properties.
• Individual and Family Housing Programs Affordable apartment units for individuals and families with no or low income, including 1, 2, 3, and 4 bedroom units with eligibility determined by federal guidelines. Delivered through multiple named family/individual housing properties across Florida.
• Space Coast Commons 31-unit affordable housing development in Palm Bay, Florida providing 1- and 2-bedroom single-family apartments for low-income families, individuals with special needs, and homeless households.
• Behavioral Health Services Personalized treatment for mental health and substance use disorders focused on individual goals and offering wraparound support to address MH/SUD needs and barriers like housing or employment instability.
• Drop-In Centers Safe havens for Floridians suffering from mental illness to gather, learn, and start to heal. Provides a safe, clean, and sober place to socialize and relax, often serving as the first step in connecting individuals to much-needed services and housing.
• Florida Dream Center Faith-based nonprofit subsidiary delivering community outreach, resources, and support services addressing poverty, hunger, economic inequality, community revitalization, and employment through a boots-on-the-ground community-based outreach model in Pinellas County service deserts.
• Robopet Adoption Program Robotic companion pet program providing robotic cats and dogs to seniors at Clear Bay Terrace Apartments to reduce isolation and encourage social connection. Funded through a Humana grant.

Quantifiable outcome

• Serves 26 communities from Pensacola to Key West in Florida
• +1 more outcomes

Named customers5 records

Segments5 records

Ideal customer profiles6 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

Partnerships

Six partnerships are on record, tiered minor, major and core.

• Florida Institute of Technology (FIT)minorOthers · 1 January 2026Presenting sponsor for Driving Impact 2027 golf tournament.
• UnitedHealthcaremajorStrategic or Co-development PartnerPartnership for community health initiatives including the Holiday Touchdown Food Giveaway event. UnitedHealthcare Community Plan of Florida collaborated with VOAF and Graham Barton from Tampa Bay Buccaneers to provide nutritious food to Tampa residents.
• Florida Dream CentercoreStrategic or Co-development PartnerVOAF officially acquired the Florida Dream Center in 2024, expanding its reach and deepening commitment to restoring hope, stability, and opportunity for individuals and families in need. FLDC's community-based outreach model was developed in response to service deserts in Pinellas County.
• LeadingAge SoutheastminorOthersIndustry association partner focused on aging services and senior living communities.
• Hillsborough Community CollegeminorOthersBoard member Ivan Mesa is affiliated with Hillsborough Community College.
• LoveServes InternationalminorOthersMinistry partner that coaches pastors in new ways to empower churches in reaching local communities.

Scale indicators7 records

Recent moves7 records

Expansion highlights5 records

Others

• National Low Income Housing Coalition: National advocacy organization advancing policy for affordable housing. Comparable as an ecosystem participant shaping federal funding and policy that flows to supportive housing providers like VOAF.

Broad incumbents

• Brookdale Senior Living: Largest U.S. senior living operator providing independent living, assisted living, and memory care. Comparable in the senior housing segment of VOAF's portfolio, though for-profit and broader scope.
• Corporation for Supportive Housing: National nonprofit intermediary advancing supportive housing for vulnerable populations. Comparable in mission and advocacy/funding role for the supportive housing model VOAF delivers in Florida.
• Volunteers of America (National): National parent organization with 16,000+ professionals, 300+ affordable housing complexes, and1.5M people served annually across 46 states. Directly comparable as the parent network delivering the same housing and supportive services model that VOAF executes in Florida.

Direct peers

• Catholic Charities USA: National faith-based nonprofit network providing housing, behavioral health, immigration, and family services to vulnerable populations. Directly comparable in faith-based housing-plus-services model and reliance on government grants and donations.
• The Salvation Army: Faith-based nonprofit operating transitional housing, emergency shelter, veteran rehabilitation, and senior services across the U.S. Comparable in mission (homelessness, addiction recovery, veteran support) and faith-based funding model.
• NAMI Florida (National Alliance on Mental Illness): Statewide mental health nonprofit offering support groups, education, and advocacy for individuals with mental illness and their families. Comparable as a Florida-based behavioral health nonprofit serving overlapping populations.
• Mental Health America of Florida: Florida-focused mental health advocacy and direct service nonprofit. Comparable in providing behavioral health services and supportive housing for individuals with mental illness across Florida.
• Habitat for Humanity of Florida: Statewide affordable housing nonprofit building and rehabilitating homes for low-income Florida families. Comparable in mission, geographic focus on Florida, and reliance on volunteer labor, donations, and corporate partnerships (including Home Depot).

Regional players

• United Way Suncoast: Regional United Way affiliate serving the Tampa Bay/Suncoast region of Florida. Comparable as a Florida-based nonprofit funding and convening housing and human services programs for vulnerable populations in overlapping geography.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/voafla
• YouTubeyoutube.com/@VOAFlorida
• Facebookfacebook.com/voafl
• LinkedInlinkedin.com/company/volunteers-of-america-of-florida
• Instagraminstagram.com/voaflorida
• TikToktiktok.com/@voaf130

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Subsidiaries1 record

Funding overview

Funding rounds3 records

Investors2 records

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M&A

Investments

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Frequently asked questions about Volunteers of America of Florida