Care Services

What Care Services does

Care Services, LLC is a Raleigh, North Carolina-based pharmacy benefit management (PBM) and last-mile medication delivery provider focused on the long-term care and institutional pharmacy market. The company operates a national backup pharmacy service that provides 24/7/365 emergency and after-hours medication fulfillment to long-term care pharmacies through a network of more than 70,000 retail pharmacies and 3,000+ credentialed couriers. Its service portfolio also includes a dedicated medication delivery line (Complete Delivery Solution) covering 85% of U.S. zip codes and delivering more than 200,000 medications annually, plus the InMedRx and MedCallRx sub-brands which extend coverage into correctional, juvenile detention, behavioral health, and other institutional settings. The company reports processing over 800,000 backup medications per year and serving 1,000+ long-term care facilities nationwide.

Underlying the service is a parameter-driven PBM processing platform that administers plan design, formulary management, prior authorization, maximum allowable paid controls, authorized prescriber lists, and refill/quantity rules, exposed to clients through the proprietary TracRx client portal. The portal provides real-time order status, delivery scheduling and tracking, notification preferences, and customizable reporting, and the underlying systems hold HITRUST CSF certification.

Care Services generates revenue on a usage-based, transaction-fee model with monthly billing and customized enterprise pricing tied to facility count and medication volume. It sells through an enterprise field-sales motion with designated account managers, support executives, and executive sponsors, and conducts quarterly business reviews with clients. The company was formed through the 2016 acquisition of GeriScriptRx (the originator of backup pharmacy services, founded 2006) and MedCallRx, and is backed by New Capital Partners. Its claimed client value proposition centers on 30-40% cost savings versus independently managed backup pharmacy services and relief from pharmacist burnout through around-the-clock call coverage and consolidated administration.

Name

Care Services

Legal name

Care Services, LLC

Website

https://careservicesllc.com

Company type

Private

Founded year

2006

Operating status

Operating

Headcount range

101–250 employees

Short description

Care Services is a Raleigh, NC-based pharmacy benefit management and last-mile medication delivery provider serving long-term care and institutional pharmacies. It operates a 70,000+ pharmacy and 3,000+ courier network covering 85% of U.S. zip codes, processing 800,000+ backup medications annually for 1,000+ LTC facilities.

Ownership category

akta.pro rank

Product category

Pharmacy Benefit Management and Medication Delivery for Long-Term Care

NAICS

Pharmacy Benefit Management and Other Third Party Administration of Insurance and Pension Funds (524292)

SIC

Services-Health Services (8000)

akta.pro primary industry

Formulary Management & Clinical Pharmacy Programs (HLAEAKAA)

akta.pro secondary industries

Claims Processing, Adjudication & Payment Integrity (HLAEAKAC), Prior Authorization, Utilization Management & Step Therapy (HLAEAKAG), Mail-Order Pharmacy & Home Delivery (HLAEAKAF)

Keywords

• Pharmacy benefit management
• Backup pharmacy services
• Medication delivery
• Long-term care pharmacy
• Institutional pharmacy support

Headquarters

HQ city

Raleigh

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Supply Chain, Marketing or Sales, Infrastructure

Revenue model

1. Backup Pharmacy Services: Care Services generates revenue by providing after-hours and emergency pharmacy services to long-term care pharmacies. The company leverages volume purchasing power through its network of 70,000+ pharmacies to negotiate discounts and provide group purchasing rates. Clients save 30-40% on backup pharmacy bills compared to managing services independently.
2. Medication Delivery Services: Revenue generated through a network of credentialed courier partners delivering medications to long-term care facilities. The company delivers over 200,000 medications annually through their courier network.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels3 records

Core offering

Care Services provides pharmacy benefit management (PBM) and last-mile medication delivery solutions to long-term care and institutional pharmacies. Its core offering is a 24/7/365 backup pharmacy service that leverages a network of over 70,000 retail pharmacies and 3,000+ credentialed couriers to fulfill emergency and after-hours medication orders for long-term care facilities, supported by the proprietary TracRx client portal and a parameter-driven PBM processing platform.

Product overview

Care Services operates as a parent company offering a unified portfolio of pharmacy services for long-term care facilities. The core offerings consist of Backup Pharmacy Service and Medication Delivery, supported by proprietary technology platforms—TracRx Client Portal for order management and reporting, and a PBM Processing Platform for formulary and plan administration. The portfolio also includes subsidiary brands GeriScriptRx (the original backup pharmacy service founded in 2006), MedCallRx and InMedRx (institutional pharmacy services), and Complete Delivery Solution (medication logistics). These products work together to provide long-term care pharmacies with end-to-end emergency medication fulfillment, delivery, and administrative consolidation.

Differentiator

Problem solved

Functional benefit

Brands

• MedCallRx: Emergency and after-hours pharmacy services subsidiary serving long-term care pharmacies.
• InMedRx
• GeriScriptRx
• Complete Delivery Solution
• TracRx

Products and services

• Backup Pharmacy Service 24/7/365 emergency and after-hours medication fulfillment service for long-term care pharmacies, utilizing a network of 70,000+ retail pharmacies (including major chains, independents, and IV pharmacies) and 3,000+ courier partners to provide STAT, first-dose, and ongoing emergency medications with volume-discounted group purchasing rates.
• Medication Delivery Nationwide medication delivery service for long-term care facilities, operating through the Complete Delivery Solution brand with 3,000+ credentialed courier partners covering 85% of US zip codes and delivering 200,000+ medications annually, including STAT, same-day, and scheduled delivery.
• PBM Processing Platform Parameter-driven pharmacy benefit management platform that administers backup pharmacy program rules and plan design on behalf of long-term care pharmacy clients, including configurable formularies, prior authorization, max allowable paid controls, authorized prescriber lists, and refill, quantity, and days-supply limits.

Quantifiable outcome

• 30-40% cost savings on backup pharmacy bills
• +4 more outcomes

Named customers2 records

Segments2 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature7 records

Partnerships

Four partnerships are on record, tiered core.

• Complete Delivery SolutioncoreStrategic or Co-development PartnerSister company specializing in healthcare logistics and STAT prescription medication delivery between retail pharmacies and long-term care facilities. Provides the courier network infrastructure supporting Care Services' medication delivery operations, covering 85% of US zip codes with 3,000+ credentialed courier partners.
• InMedRxcoreStrategic or Co-development PartnerSister company specializing in emergency and after-hours pharmacy services for institutional pharmacies, healthcare providers, correctional facilities, juvenile detention centers, and behavioral health services. Operates as part of the Care Services family of companies providing comprehensive pharmacy care nationwide.
• MedCallRxcoreStrategic or Co-development PartnerAcquired by Care Services in 2016 along with GeriScriptRx, creating the national leader of backup pharmacy services. Part of the integrated portfolio of pharmacy service brands.
• GeriScriptRxcoreStrategic or Co-development PartnerFounded in 2006 as the nation's first provider of backup pharmacy services. Acquired by Care Services in 2016. Established the backup pharmacy service category and remains a core brand within the Care Services portfolio.

Scale indicators7 records

Recent moves8 records

Expansion highlights5 records

Broad incumbents

• BrightSpring Health Services: Public diversified home and community-based health services platform that owns PharMerica, the largest US LTC pharmacy. Operates at significantly greater scale and could internalize the backup-pharmacy and LTC delivery functions Care Services provides.
• Express Scripts / Evernorth: Largest standalone PBM in the US, administering pharmacy benefits for tens of millions of members. Operates the formulary, prior authorization, and claims adjudication capabilities comparable to Care Services' PBM platform, but at vastly greater scale.
• OptumRx (UnitedHealth Group): PBM and pharmacy services arm of UnitedHealth Group, with deep formulary management, claims processing, and home delivery capabilities. Represents the scale-tier competitor Care Services would face if large PBMs move into the LTC backup pharmacy niche.
• CVS Health (Omnicare): Vertically integrated pharmacy and PBM operator whose Omnicare segment is a major LTC pharmacy provider. Has the scale, captive pharmacy network, and PBM infrastructure to enter or replicate Care Services' backup pharmacy and LTC delivery niche.

Direct peers

• Guardian Pharmacy Services: LTC-focused pharmacy operator with regional hubs serving assisted living, skilled nursing, and behavioral health communities. Competes with Care Services for institutional pharmacy relationships and faces the same after-hours/emergency medication needs that Care Services' backup service addresses.
• Polaris Pharmacy Services: Regional LTC and institutional pharmacy operator serving skilled nursing, assisted living, and behavioral health facilities. Operates in the same institutional pharmacy market as Care Services and competes for similar after-hours and emergency medication fulfillment work.
• ExactCare Pharmacy: Specialty LTC and chronic-care pharmacy with integrated home delivery and medication management technology. Closely comparable to Care Services' combination of PBM processing, formulary/PA administration, and last-mile delivery to long-term care populations.
• PharmScript: LTC pharmacy operator serving skilled nursing and assisted living facilities across multiple states. Operates in the same institutional pharmacy segment as Care Services' customer base and competes for similar institutional contracts.
• PharMerica: One of the two largest US long-term care pharmacy operators, serving skilled nursing and assisted living facilities nationwide. Directly comparable to Care Services' LTC pharmacy customer base and competes for the same backup-pharmacy and institutional medication delivery wallet.

Emerging players

• MedImpact Healthcare Systems: Independent, mid-market PBM focused on health plans, employers, and government programs with flexible formulary and clinical program design. Closely comparable to Care Services' PBM processing platform in configurable plan-design capabilities, though focused on broader populations than LTC.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Subsidiaries4 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Care Services