SVN | Second Story Real Estate Management

What SVN | Second Story Real Estate Management does

SVN | Second Story Real Estate Management is a privately held, full-service commercial real estate firm founded in 2016 by Tiffanie Robinson and headquartered in Chattanooga, Tennessee. The firm operates three integrated service lines: Commercial Brokerage (investment sales, leasing, and advisory across office, retail, industrial, multifamily, medical, restaurant, and land asset classes), Property Management (full-service management of commercial, multifamily, HOA, and COA properties across Tennessee, Georgia, and Alabama, totaling over 2 million sq ft), and Apartment Leasing (17 residential communities in the Chattanooga metro). The company joined the SVN International franchise network in 2022 and rebranded as SVN | Second Story, gaining access to a 200+ office national platform. Operations are powered by Appfolio property management software for tenant portals, rent collection, maintenance requests, and owner reporting.

Revenue is generated through three streams: transaction commissions on brokerage deals, recurring property management fees (typically 6-8% of effective gross income, billed monthly), and apartment leasing fees. Pricing is quote-based and not publicly disclosed. The firm operates a relationship-driven, enterprise field sales go-to-market model, with services delivered through two regional offices — Chattanooga headquarters (800 Market St) and Atlanta (Alpharetta, GA). The leadership team includes a CFO (Chris Harrington), COO (Jill Allen, also SVN International Property Management Product Council Chair), and senior brokerage leadership across both markets. Bob Johnson (~$3B career transaction volume) leads the Atlanta brokerage operation.

Growth has been organic and acquisition-driven rather than capital-raise-driven: 20% YoY revenue growth annually since founding, geographic expansion from Chattanooga to a three-state footprint (TN, GA, AL) between 2025-2026, and the May 2026 acquisition of The Raines Group's property management and leasing division adding 730,000+ sq ft and 12 properties. Headcount stands at approximately 50 real estate and property management professionals. The firm has no disclosed external funding, operates profitably on internally generated cash flow, and is locally owned while participating in the SVN Public Benefit Corporation network.

Name

SVN | Second Story Real Estate Management

Legal name

Second Story Property Management Company, LLC

Website

https://secondstory.properties

Company type

Private

Founded year

2016

Operating status

Operating

Headcount range

11–50 employees

Short description

SVN | Second Story is a privately held full-service commercial real estate firm in Chattanooga and Atlanta offering commercial brokerage, property management (2M+ sq ft), and apartment leasing (17 communities) across Tennessee, Georgia, and Alabama.

Ownership category

akta.pro rank

Product category

Commercial Real Estate Services

NAICS

Offices of Real Estate Agents and Brokers (5312), Real Estate Property Managers (53131)

SIC

Real Estate Agents & Managers (For Others) (6531)

akta.pro primary industry

Commercial Real Estate Brokerage (Leasing & Sales) (FSAEAJAB)

akta.pro secondary industries

Multifamily Brokerage (BPAJABAD), Residential Real Estate Asset Management (BPAJAMAA), Tenant Representation & Corporate Services Brokerage (BPAJABAJ)

Keywords

• Commercial real estate brokerage
• Property management services
• Apartment leasing
• Multifamily management
• Commercial real estate advisory

Headquarters

HQ city

Chattanooga

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Commercial Brokerage Commissions: The company earns commissions on commercial real estate transactions including sales, acquisitions, and leasing. Services include landlord representation, tenant representation, buyer/seller representation, and disposition services across all asset classes including medical, multifamily, office, retail, restaurant, land, and industrial.
2. Property Management Fees: Ongoing property management services for commercial and multifamily properties including maintenance, tenant relations, rent collection, accounting, and financial reporting. The company manages over 2 million square feet of commercial and multifamily property.
3. Apartment Leasing: Apartment leasing services for residential properties managed by the company. The company manages multiple apartment communities in the Chattanooga area.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels8 records

Core offering

SVN | Second Story Real Estate Management is a full-service commercial real estate firm providing commercial brokerage, property management, and apartment leasing services across Tennessee, Georgia, and Alabama. The company manages over 2 million square feet of commercial and multifamily property and provides advisory services across all asset classes including medical, multifamily, office, retail, restaurant, land, and industrial.

Product overview

SVN | Second Story Real Estate Management operates as a full-service commercial real estate firm combining three core service lines: Apartment Leasing (managing 17 residential communities across the Chattanooga area), Commercial Brokerage (full-service advisory across office, retail, industrial, multifamily, medical, restaurant, and land asset classes with offices in Tennessee and Georgia), and Property Management (managing 2+ million square feet of commercial and multifamily space across Tennessee, Georgia, and Alabama). The company utilizes Appfolio property management software to power tenant services including the tenant portal, maintenance requests, rent collection, and rental applications. Founded in 2016, the company joined the SVN network in 2022 and ranks among the top 25 performing SVN offices nationwide.

Differentiator

Problem solved

Functional benefit

Products and services

• Commercial Brokerage Services Full-service commercial real estate advisory providing expertise across all asset classes including medical, multifamily, office, retail, restaurant, land, and industrial. Services include landlord representation, tenant representation, buyer/seller representation, disposition and acquisition, asset valuation, asset management, and site selection. Serves investors and businesses across the Southeast with nationwide reach through the SVN network.
• Property Management Services Commercial and multifamily property management operating across Tennessee, Georgia, and Alabama, managing in excess of 2 million square feet. Services include maintenance, 24-hour emergency response, leasing management, tenant move in/out, application and screening, due diligence, project bid comparisons, rent collection, marketing, routine inspections, tenant retention, and online tenant/landlord portals. Accounting services include financial statements, budgets, accounts payable/receivable, and property tax appeals.
• Apartment Leasing Apartment leasing services managing 17 distinct residential communities across the Chattanooga area. Offers furnished options, flexible lease terms, and all-inclusive packages ranging from new luxury to historic properties. Targets individuals and families seeking residential apartments in the Chattanooga area, from luxury downtown units to suburban communities.

Quantifiable outcome

• 90%+ multifamily tenant retention rate achieved in 2025
• +5 more outcomes

Named customers7 records

Segments4 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

Feature1 record

Partnerships

Three partnerships are on record, tiered major and core.

• The Raines Group Inc.majorStrategic or Co-development Partner · 30 April 2026SVN | Second Story acquired the property management and leasing division of The Raines Group Inc., adding more than 730,000 square feet of retail and office space and three experienced team members. Bill Raines will continue to own The Raines Group and provide sales and consulting services.
• SVN | Creviston RealtymajorStrategic or Co-development Partner · 13 November 2025SVN | Second Story Atlanta expanded through strategic partnership with SVN | Creviston Realty, adding nine new team members and strengthening the firm's presence in the greater Atlanta market.
• AppfoliocoreTechnology or IntegrationSVN | Second Story uses Appfolio property management software platform for tenant services including rental payments, maintenance requests, and the resident portal. The company is powered by Appfolio management software.

Scale indicators21 records

Recent moves9 records

Expansion highlights5 records

Regional players

• Crye-Leike Commercial: Mid-South regional real estate firm with commercial brokerage and property management services operating across Tennessee and adjacent states. Overlapping service lines and geography make it a directly comparable regional peer.
• Realty Trust Group: Southeast-focused commercial real estate advisory and property management firm. Directly comparable regional footprint and integrated services model in markets adjacent to SVN | Second Story's Tennessee/Georgia base.

Broad incumbents

• Colliers International: Global CRE services firm offering brokerage, property management, and investment advisory across all asset classes. Operates with regional offices and integrated services—structurally comparable at a far larger scale.
• Cushman & Wakefield: Global full-service CRE firm with brokerage, valuation, and property management. Comparable integrated offering across multifamily, office, retail, and industrial asset classes, though operating at vastly greater scale.
• JLL (Jones Lang LaSalle): Global CRE services platform spanning investment sales, leasing, property management, and advisory. Most comparable in terms of integrated services across the same asset classes SVN | Second Story serves.
• Newmark Group: Public CRE services firm offering investment sales, leasing, and mortgage origination. Comparable mix of transactional brokerage and capital markets advisory for commercial property owners and investors.
• SVN International: Parent franchise network with 200+ offices nationwide. SVN | Second Story operates as a franchisee, leveraging shared brand, deal collaboration, and back-office infrastructure across the network.

Direct peers

• Marcus & Millichap: National commercial real estate investment sales and brokerage firm with regional office structure. Mike Nolen, SVN | Second Story's Atlanta advisor, joined from Marcus & Millichap, signaling direct talent overlap and comparable brokerage focus.
• NAI Global: Global CRE services network offering brokerage, property management, and advisory across member firms—structurally analogous to SVN's franchise model with the same integrated services play.

Others

• Hoffmann Bros: Adjacent commercial services provider in the St. Louis/Midwest region. Included as a regional service-provider peer rather than direct competitor; represents the type of integrated services firm operating in non-overlapping geographies.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/svnsecondstory
• LinkedInlinkedin.com/company/svn-second-story
• Instagraminstagram.com/svnsecondstory/?hl=en

Revenue estimate

Valuation estimate

Number of profiles

Profiles14 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about SVN | Second Story Real Estate Management