Quest International
Quest International is a privately held post-sales service partner founded in 1982 that delivers depot repair, field service, warehousing/logistics, and customer care to Fortune 500 OEMs across healthcare, aviation, defense, industrial, and retail from 30+ global operations centers, anchored by its QuestNetSM service management platform.
- Company typePrivate
- Founded1982
- HeadquartersIrvine, United States
- Headcount251–500
- GTM typeB2B
- OfferingServices
What Quest International does
Quest International, Inc. is a privately held post-sales service company founded in 1982 and headquartered in Irvine, California, with a wholly-owned German subsidiary (Quest GmbH) serving European markets. The company operates more than 30 global operations centers and delivers depot repair, field service, warehousing and logistics, and customer care to Fortune 500 OEMs across healthcare, aviation, defense, industrial, and retail. Its workload is concentrated in regulated environments — handling Class I, II, and III medical devices and holding FAA Part 145 and EASA Part-145 repair station approvals for In-Flight Entertainment and radio equipment — supported by ISO 9001, 13485, 14001, 27001, and ANSI/ESD S20.20 certifications.
The business is anchored by QuestNetSM, a proprietary web-based service management portal that provides case management, dispatch, field-service-partner assignments, documentation, and customer reporting. Layered onto this platform are digital service tools (Digital S.O.S. client agent, IT Connectivity and Performance Monitoring, Remote Merged Reality Training), an IT managed services practice (3rd-party onsite maintenance across Cisco, Dell, EMC, Fujitsu, Hitachi, HP, IBM, NetApp, and Sun Oracle; 24/7 help desk and NOC; business continuity; cloud), a cybersecurity/SOC/endpoint monitoring service, and a Technology Solutions portfolio anchored by the AlphaView imaging products line. Revenue is generated through custom Master Services Agreements and Statements of Work (professional services), managed service subscriptions, time-and-materials field service billing, outcome-based pricing for recall/Field Corrective Action programs, and reseller margin on IT hardware and imaging products. Go-to-market is direct enterprise sales targeting OEM service organizations, with no reseller or distributor channels, supported by reference customers such as a global medical device manufacturer whose radiology study management model serves approximately 600 customers generating nearly 900 million studies over a decade.
Quest International firmographics
Firmographics- Name
- Quest International
- Legal name
- Quest International, Inc.
- Website
- https://questinc.com
- Company type
- Private
- Founded year
- 1982
- Operating status
- Operating
- Headcount range
- 251–500 employees
- Short description
- Quest International is a privately held post-sales service partner founded in 1982 that delivers depot repair, field service, warehousing/logistics, and customer care to Fortune 500 OEMs across healthcare, aviation, defense, industrial, and retail from 30+ global operations centers, anchored by its QuestNetSM service management platform.
- Ownership category
- akta.pro rank
Quest International industry classification
Industry- Product category
- OEM Aftermarket Services
- NAICS
- Computer Systems Design and Related Services (54151)
- SIC
- Services-Health Services (8000), Services-Help Supply Services (7363), Services-Computer Programming Services (7371)
- akta.pro primary industry
- Global Health Supply Chain & Procurement Organizations (HLAJAKAL)
- akta.pro secondary industries
- IT Asset Lifecycle Services (Procure-to-Retire) (BPAEAOAF), Enterprise Case Management & Request Fulfillment Platforms (HDAEALAJ)
Keywords
Where Quest International is headquartered
LocationHeadquarters
- HQ city
- Irvine
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Quest International business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Infrastructure, Supply Chain, Marketing or Sales
Revenue model
- OEM Aftermarket Services: Depot repair, field service, warehousing & logistics, and customer care services provided to Fortune 500 OEMs on contractual basis. Revenue generated through service agreements, statement of work contracts, and per-incident pricing.
- IT Managed Services: Third-party onsite maintenance, 24/7 help desk & NOC services, business continuity, cloud services, and cybersecurity monitoring provided on subscription or managed service basis.
- Technology Solutions: Imaging products and IT hardware sales including AlphaView warranty programs and driver downloads.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Monthly | Custom Service Contracts |
| Usage-based | Pay-as-you-go | Field Service Time & Materials |
| Outcome Based/ Performance | Multi-year contract | Predictable Cost Model for Recalls |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels6 records
Quest International product offering
Product offeringCore offering
Quest International is a global post-sales service partner delivering depot repair, field service, warehousing and logistics, and customer care from 30+ operations centers to Fortune 500 OEMs across healthcare, aviation, defense, industrial, and retail. The company also operates an IT Managed Services division providing help desk, NOC, cloud, cybersecurity, and onsite maintenance, and a Technology Solutions division offering AlphaView imaging products and clinical training supported by its proprietary QuestNetSM service management portal.
Product overview
Quest International operates as a global post-sales service partner with a platform-plus-services architecture centered on QuestNet, their proprietary service management portal. The core portfolio comprises three main divisions: OEM Services (Depot Services, Field Services, Warehousing and Logistics, Customer Care Solutions), IT Managed Services (including 24/7 Help Desk, Cybersecurity, Cloud, and Business Continuity), and Technology Solutions (AlphaView imaging products, IT Hardware). Supporting modules include Clinical Training & Support, Recall & Field Corrective Action Services, Supply Chain Logistics (encompassing 4PL, 3PL, and Reverse Logistics), and Commercial Operations. The QuestNet platform serves as the backbone, providing case management, customer visibility, and systemic IT interconnections. Additional digital products include Digital S.O.S. for customer support engagement, IT Connectivity and Performance Monitoring tools, and Remote Merged Reality Training for field service support. Founded in 1982, the company delivers services from 30+ operations centers worldwide across healthcare, aviation, defense, industrial, and retail industries.
Differentiator
Problem solved
Functional benefit
Brands
- AlphaView: Imaging products including displays, projectors, and related technology solutions for medical and other applications.
Products and services
- Depot Services
Quantifiable outcome
- Resolve over 70% of issues on first call and within 4 hours for priority 1 emergencies
- +4 more outcomes
Companies that use Quest International
Customer profileNamed customers6 records
Segments6 records
Ideal customer profiles3 records
Quest International technology and API
TechnologyTechnology focussed No
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Feature6 records
Quest International partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- Network DetectivecoreNetwork Detective security assessment tools utilized by Quest for non-invasive network scanning, vulnerability detection, and security reporting. Quest uses Network Detective's proprietary data analyzer and non-invasive data collector to produce baseline security reports including port scans and anomaly detection for cybersecurity assessments.
Scale indicators10 records
Recent moves6 records
Expansion highlights6 records
Quest International competitors and assessment
Company assessmentBroad incumbents
- Atos: Atos delivers IT managed services with a notable healthcare and life sciences presence, directly comparable to Quest's healthcare IT managed services and help desk operations.
- IBM Global Services: IBM delivers global IT managed services, infrastructure support, and multi-vendor maintenance at hyperscale, competing with Quest's IT Managed Services business for large enterprise IT outsourcing contracts.
- Accenture: Accenture provides IT and business process managed services at global scale across healthcare, aviation, and industrial sectors — a broad incumbent competitor in Quest's enterprise IT managed services space.
- DXC Technology: DXC Technology offers IT infrastructure, multi-vendor support, and managed services comparable to Quest's third-party onsite maintenance and 24/7 help desk offerings for enterprise IT organizations.
Direct peers
- Agiliti Health: Agiliti provides medical equipment management, depot repair, and clinical engineering services to hospitals and OEMs, overlapping directly with Quest's healthcare OEM aftermarket depot and field service operations.
- TRIMEDX: TRIMEDX delivers healthcare technology management including medical device lifecycle services, repair, and clinical engineering for hospitals and OEMs — a direct comparable to Quest's medical device depot and field service business.
- Renovo Solutions: Renovo Solutions specializes in medical imaging equipment lifecycle services, including depot repair and asset management for OEM partners, directly comparable to Quest's radiology and imaging depot repair work.
- Block Imaging: Block Imaging provides refurbished medical imaging equipment, parts, and depot service, directly comparable to Quest's medical imaging depot repair and aftermarket services for OEMs.
- CompuCom: CompuCom provides multi-vendor IT lifecycle services, onsite maintenance, and end-user support for enterprises, directly comparable to Quest's third-party onsite maintenance and IT managed services portfolio.
Emerging players
- ServiceMax (PTC): ServiceMax provides field service management software for OEMs managing depot, field, and asset operations — overlapping with QuestNet's case management and dispatch functionality for OEM service organizations.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Quest International social profiles
Digital presenceQuest International compliance and trust
Trust signalCompliance7 records
Quest International financial estimates
Financial estimateRevenue estimate
Valuation estimate
Quest International leadership team
Management profileNumber of profiles
Quest International subsidiaries and ownership
Company hierarchySubsidiaries1 record
Quest International funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Quest International M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Quest International
What does Quest International do?
Quest International is a global post-sales service partner delivering depot repair, field service, warehousing and logistics, and customer care from 30+ operations centers to Fortune 500 OEMs across healthcare, aviation, defense, industrial, and retail. The company also operates an IT Managed Services division providing help desk, NOC, cloud, cybersecurity, and onsite maintenance, and a Technology Solutions division offering AlphaView imaging products and clinical training supported by its proprietary QuestNetSM service management portal.
Is Quest International a public or private company?
Quest International is a private company. It is classified as management employee owned and is currently operating.
When was Quest International founded?
Quest International was founded in 1982. It employs 251 to 500 people.
Where is Quest International based?
Quest International is headquartered in Irvine, United States, in the North America region.
How does Quest International make money?
Three revenue lines are on record. OEM Aftermarket Services are the primary driver. The others are IT Managed Services and technology Solutions.
Who are Quest International's main competitors?
Broad incumbents on record are Atos, IBM Global Services, Accenture and DXC Technology. Direct peers are Agiliti Health, TRIMEDX, Renovo Solutions, Block Imaging and CompuCom. ServiceMax (PTC) is listed as an emerging player.
Does Quest International have an API?
Yes. Quest International provides access to QuestNet, a web portal and software platform for service management. The platform includes APIs for system integration as indicated in their SOW terms referring to 'Portal to Portal' connections and 'Partner Portal means the systemic IT interconnections between Customer and Quest.' The QuestNet Terms state it applies to 'websites, web portals, software platforms, APIs, or related services.' Developer documentation is at questnet.questinc.com.
What industry is Quest International in?
Quest International's product category is OEM Aftermarket Services. Its primary akta.pro industry code is HLAJAKAL, Global Health Supply Chain & Procurement Organizations, with a secondary code of BPAEAOAF, IT Asset Lifecycle Services (Procure-to-Retire). Its NAICS code is 54151 and its SIC code is 8000.