What Intouch Solutions does

EVERSANA INTOUCH (formerly Intouch Solutions) is a full-service pharmaceutical and life sciences marketing agency network founded in 1999 and headquartered in Overland Park, United States. The company operates as the agency arm of parent EVERSANA and serves pharmaceutical, biotech, and healthcare clients with a vertically integrated set of services spanning strategy, creative development, brand planning, omnichannel activation, content transformation, medical communications, market access, and media. Its offering is organized into four wholly owned specialty practices (Healthware, MedComm, Market Access, Media) plus core agency services, marketed under an "AI-powered operating model" that the firm positions as a replacement for fragmented agency handoffs in life sciences commercialization.

The firm's core proprietary technology is AIVI, an AI platform applied to patient identification, data analysis, and intelligent automation; a public case study reports that AIVI identified 1.8 million additional undiagnosed patients for a gastroparesis brand. The platform is paired with a generative AI and process automation layer used across content, messaging, and workflow execution, and is supplemented by a "Virtful" sub-brand within the AI-powered operating model. The firm employs 501-1,000 staff and claims a global operating footprint, with go-to-market executed through enterprise consultative sales rather than transparent list pricing.

Commercially, EVERSANA INTOUCH generates revenue through professional services engagements with life sciences companies, sold via direct enterprise sales meetings and supported by a multi-channel content marketing program that includes industry and culture blogs, LinkedIn, Facebook, X, Instagram, webinars, email newsletters, and PR. The 2025 appointment of Mike Guarino as CEO marks the most recent leadership transition, with the firm continuing to position AI-driven brand planning and omnichannel execution as its primary differentiation against competing healthcare agencies.

Name

Intouch Solutions

Legal name

EVERSANA INTOUCH

Website

https://intouchsol.com

Company type

Private

Founded year

1999

Operating status

Operating

Headcount range

501–1,000 employees

Short description

EVERSANA INTOUCH is a full-service, AI-augmented pharmaceutical marketing agency network serving life sciences companies globally with brand planning, creative, medical communications, market access, media, and proprietary AIVI patient-identification technology.

Ownership category

akta.pro rank

Headquarters

HQ city

Overland Park

HQ country

United States

HQ region

North America

Markets served

GTM type

B2B

Offering type

Services

Revenue model

1. Agency Services Revenue: Full-service agency network providing marketing, medical communications, market access, media, and brand planning services to life sciences companies. Revenue generated through professional services engagements with pharmaceutical and healthcare clients.

Go-to-market motion2 records

Distribution channels1 record

Marketing channels8 records

Core offering

Intouch Solutions (operating as EVERSANA INTOUCH) is a full-service pharmaceutical and life sciences marketing agency network that unifies strategy, creative, execution, and data into an AI-powered operating model. It serves pharmaceutical, biotech, and healthcare companies with marketing, medical communications, market access, media, brand planning, omnichannel activation, and content transformation services through four specialty practices: Healthware, MedComm, Market Access, and Media.

Product overview

EVERSANA INTOUCH is a full-service agency network providing integrated commercial solutions for life sciences companies. The network operates as a unified, AI-powered operating model that combines strategy, creative, execution, and data services. It comprises four specialty practices (Healthware for marketing, MedComm for medical communications, Market Access, and Media) along with core agency services including Brand Planning, Omnichannel Activation, Content Transformation, and Innovation. The AIVI AI platform powers intelligent automation and patient identification capabilities across the network.

Differentiator

Problem solved

Functional benefit

Brands

• EVERSANA INTOUCH Healthware: Global Marketing Specialty
• EVERSANA INTOUCH MedComm
• EVERSANA INTOUCH Market Access
• EVERSANA INTOUCH Media
• AIVI
• Virtful

Products and services

• EVERSANA INTOUCH Healthware Global marketing specialty practice providing healthcare marketing and promotional strategy services for life sciences clients.
• EVERSANA INTOUCH MedComm Medical communications specialty providing scientific and medical messaging services to life sciences companies.
• EVERSANA INTOUCH Market Access Market access specialty helping life sciences clients navigate pricing, reimbursement, and regulatory pathways.
• EVERSANA INTOUCH Media Media specialty providing media planning, buying, and social media services for life sciences brands.
• Core Agency Services Core agency capabilities including strategy, creative development, and execution services for pharmaceutical and healthcare brands.
• Brand Planning Strategic brand planning services including annual brand planning reports and AI-powered integration for life sciences companies.
• Omnichannel Activation Multi-channel marketing activation services across digital, traditional, and emerging channels for life sciences brands.
• Content Transformation Content strategy and transformation services designed for healthcare marketing operations.
• Innovation Innovation practice exploring emerging technologies and AI applications for healthcare marketing initiatives.
• AIVI AI-powered system for patient identification, data analysis, and intelligent automation in life sciences commercialization.

Quantifiable outcome

• AIVI identified 1.8 million additional undiagnosed patients for gastroparesis case study

Segments1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability3 records

Feature1 record

Scale indicators1 record

Recent moves5 records

Expansion highlights5 records

Direct peers

• Publicis Health: Health-focused agency network within Publicis Groupe offering strategy, creative, media, and medical communications to global pharma clients — a direct competitor on enterprise pitches.
• Havas Health & You: Havas's global health and wellness network providing creative, media, and medical communications services — directly comparable integrated offering to INTOUCH.
• IPG Health: Healthcare marketing and communications network within IPG that competes head-to-head with INTOUCH for pharma AOR mandates across creative, medical communications, and market access.
• Dudnyk: Specialty healthcare agency focused on rare disease and specialty pharma brands — directly comparable in vertical specialization and creative-led life sciences marketing.
• Ogilvy Health: WPP-owned health practice delivering brand strategy, medical education, and patient engagement; competes with INTOUCH's Healthware and MedComm sub-brands for the same pharma buyers.
• Real Chemistry: Independent healthcare marketing and data-driven communications agency serving pharma, biotech, and consumer health clients with integrated brand and medical communications capabilities.
• Syneos Health Communications: Communications arm of Syneos Health offering advertising, public relations, and medical communications to pharma — competes with INTOUCH's full-service model and adds clinical/commercial synergy.
• CMI Media Group: Specialist health and wellness media agency that overlaps directly with INTOUCH Media, often pitching jointly with creative partners on pharma AOR reviews.

Broad incumbents

• Accenture Song: Global experience and marketing services arm of Accenture that has been actively acquiring healthcare creative shops, competing for the same CMO-level transformation mandates.
• Deloitte Digital (Health): Broader consulting-led digital transformation provider that increasingly competes with agencies on enterprise pharma marketing modernization programs.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/intouchsol
• Facebookfacebook.com/intouchsol
• LinkedInlinkedin.com/company/intouch-solutions
• Instagraminstagram.com/eversanaintouch

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Intouch Solutions