What Capital Services does

Capital Services (legal entity Capital Card Services, Inc.) is a private, family-owned credit card program services provider founded in 1998 and headquartered in Sioux Falls, South Dakota, with a secondary office in Brookings. The company operates as a B2B managed-services partner to U.S. financial institutions — primarily banks, credit unions, and community issuers — delivering end-to-end credit card program functions: account acquisition, underwriting and risk strategy, marketing, customer care, collections, fraud services, processing and security, regulatory compliance monitoring, and ongoing portfolio analytics. As of 2016, the company serviced more than 95 client credit card portfolios encompassing over 800,000 accounts, with serviced accounts growing 17%+ year-over-year versus 2015.

The company's product surface is anchored on two proprietary technology assets: internally developed credit-risk scorecards built and refined by an in-house data science and risk team, and ViPR (Visibility into Profitability), a proprietary account-level profitability analytics tool. These tools support the company's core offerings in portfolio management, financial modeling, managed services, and compliance services, and are operated under PCI DSS-compliant controls. Pricing is not publicly disclosed; commercial arrangements are custom per client financial institution.

Capital Services is led by President and CEO Chuck Hendrickson, with a Chief Data Scientist (Alfred Furth) heading the credit analytics practice and additional analytical leadership (e.g., AVP of Analytics Ryan Burton) developed through internal career progression. The company employs roughly 220 people split between Sioux Falls and Brookings, broke ground in November 2019 on a new 48,000-square-foot Sioux Falls headquarters (with planned Q4 2020 move-in) to support continued growth, and markets through a direct enterprise sales motion combined with social media presence and thought-leadership content.

Name

Capital Services

Legal name

Capital Card Services, Inc.

Website

https://capitalsvcs.com

Company type

Private

Founded year

1998

Operating status

Operating

Headcount range

101–250 employees

Short description

Capital Services is a private, family-owned credit card program services provider founded in 1998, headquartered in Sioux Falls, South Dakota, delivering end-to-end origination, servicing, analytics, and compliance solutions to 95+ U.S. banks, credit unions, and community issuers representing 800,000+ accounts.

Ownership category

akta.pro rank

Product category

Credit Card Servicing and Portfolio Management

NAICS

Depository Credit Intermediation (5221), Finance and Insurance (52)

SIC

Functions Related To Depository Banking, Nec (6099), Personal Credit Institutions (6141)

akta.pro primary industry

Corporate Finance & Capital Advisory (BPAHADAB)

Keywords

• Credit card servicing
• Credit card portfolio management
• Financial services outsourcing
• Payment program management
• Credit card analytics

Headquarters

HQ city

Sioux Falls

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Infrastructure, Marketing or Sales

Revenue model

1. Credit Card Servicing Services: CAPITAL Services earns revenue by providing credit card origination, management, and servicing solutions to financial institution clients including account acquisition services, underwriting strategies, marketing, customer service, collections, and portfolio management.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels4 records

Core offering

Capital Services provides end-to-end credit card origination, management, and servicing solutions for financial institutions including banks and credit unions. Its offerings cover account acquisition, underwriting, marketing, customer service, collections, and portfolio analytics, supported by proprietary scorecards and the ViPR profitability system.

Product overview

Capital Services is a credit card program services provider offering a comprehensive suite of solutions for financial institutions. The core offering encompasses end-to-end credit card portfolio management including account acquisition, underwriting strategies, marketing, customer service, collections, and portfolio management. Key analytical products include Portfolio Analysis using proprietary scorecards and ViPR (Visibility into Profitability) for account-level profitability analysis. The company also provides Managed Services (customer care, fraud services, technology, and processing & security) and Compliance Services monitoring the regulatory landscape. Founded in 1998 and headquartered in Sioux Falls, South Dakota, Capital Services services over 95 client credit card portfolios.

Differentiator

Problem solved

Functional benefit

Brands

• ViPR: Proprietary profitability and performance analytics tool developed by Capital Services to provide visibility into account-level profitability.

Products and services

• Credit Card Portfolio Management End-to-end management of credit card portfolios for financial institution clients, including account acquisition, underwriting strategies, marketing, customer service, collections, and ongoing portfolio management.
• Portfolio Analysis
• Managed Services
• Financial Modeling
• Compliance Services
• ViPR (Visibility into Profitability)

Quantifiable outcome

• 17%+ increase in serviced accounts year-over-year in 2016

Named customers1 record

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

One partnership is on record.

• Dawley Farm VillageminorOthers · 24 October 2019Land purchase from Dawley family for new headquarters development. 7.7 acres purchased for construction of new 48,000-square-foot facility in Dawley Farm Village development east of I-29.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Emerging players

• i2c: API-first credit card and payment processing platform. Targets FIs and fintechs seeking modern card-issuing infrastructure—a competitive threat in the modernized end of the same market.
• Galileo Financial Technologies (SoFi): Cloud-native payment processing platform for card issuing and money movement. Increasingly chosen by FIs modernizing card programs, competing with legacy servicers like Capital Services.

Direct peers

• Velera (formerly PSCU): Largest credit union service organization (CUSO) providing credit card processing, fraud, and portfolio management to credit unions. Direct competitor serving a similar FI client base with a comparable outsourced card program model.
• CO-OP Financial Services: Credit union CUSO offering card services, payments, and shared branching. Competes head-to-head with Capital Services for credit union card program mandates and provides analogous end-to-end managed services.
• TCM Bank (ICBA Bancard): National credit card program provider for community banks affiliated with the Independent Community Bankers of America. Most direct competitor for Capital Services' community bank card origination/servicing franchise.
• Certegy (Fiserv): Provides payment processing, check services, and credit-related services to banks and retailers. Comparable outsourced financial services to FIs with similar risk management and processing capabilities.

Broad incumbents

• Bread Financial (formerly Alliance Data): Major private label and co-brand credit card issuer/servicer. Operates at much larger scale but competes for similar outsourced card program mandates from regional banks and retailers.
• Synchrony Financial: Large consumer finance company specializing in private label credit cards and installment lending. Overlaps with Capital Services in providing card program services to banks and merchants.
• Fiserv: Major financial technology and processing provider to banks and credit unions. Competes broadly in card processing, digital banking, and risk analytics—addressable market for community bank card programs.
• FIS (Fidelity National Information Services): Large financial technology provider with card issuing, processing, and merchant solutions. Competes for the same community bank and credit union outsourcing spend as Capital Services.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/channel/UCgenHGsLq9tkCPM40-bP9sg/featured
• Facebookfacebook.com/capitalsvcs
• LinkedInlinkedin.com/company/capitalsvcs
• Instagraminstagram.com/capitalsvcs

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Capital Services