What ITCube Solutions Pvt. Ltd. does

1Point1 Global (group legal name: 1Point1 Solutions), referenced here under the parent entity ITCube Solutions Pvt. Ltd., is a global business process management (BPM), customer experience (CX), and IT solutions provider operating across 9 strategic locations in 5 continents with 8,000+ professionals and approximately 17 years of operating history. The company delivers managed BPO services (CX management, trust & safety, supply chain & operations, finance & accounting outsourcing, creator economy support, medical record retrieval support) alongside IT/digital transformation services (consulting, custom development, data analytics, intelligent automation), serving 70+ enterprise clients across telecom & media, travel/tourism/hospitality, gaming & entertainment, e-commerce/retail, and BFSI verticals. Named customers include Domino's Pizza (5-year CX partnership), with additional case-study anchors in fintech, medical equipment manufacturing, and RFID technology.

The core technology layer centers on ResolX, a proprietary AI platform positioned as an 'AI layer for modern customer operations,' alongside AI-powered IVR, GenAI integration for agent enablement, RPA-driven digital efficiency solutions, and a multi-tenant BI platform unifying 10+ disconnected data sources. Reported performance outcomes include up to 50% faster onboarding, 350% IVR cost reduction, 90%+ resolution rates without human intervention, 40% accounting cost reduction, and 30% sales increase via data-driven merchant reactivation. The corporate structure separates ResolX (wholly-owned AI subsidiary) and NETCOM BCC as adjacent operating subsidiaries under a '1Point1 Group' umbrella. Note: a firmographic header attributes 501-1,000 employees and a 2003 founding date in Cincinnati to the parent ITCube Solutions entity, while the substantive source data describes a materially larger, AI-centric BPO/IT services group; this analysis is grounded in the substantive source material.

The go-to-market motion is enterprise field-sales led, with consultative 'Book a Demo'/'Request a Demo' CTAs, case-study-driven content marketing, whitepapers, and active participation in industry conferences (CCW Las Vegas 2025, CCW Executive Exchange Chicago). Revenue is generated primarily through negotiated managed-services and professional-services contracts rather than disclosed pricing tiers; pricing is quote-based and not publicly disclosed. Customer segments are diversified across five named verticals, mitigating single-industry concentration risk while the BPO/managed-services model creates long-tenure anchor relationships that improve revenue predictability but increase switching costs on both sides.

Name

ITCube Solutions Pvt. Ltd.

Legal name

1Point1 Solutions

Website

https://itcube.net

Company type

Private

Founded year

2003

Operating status

Operating

Headcount range

501–1,000 employees

Short description

1Point1 Global is an AI-powered BPM, CX and IT services provider operating across 5 continents with 8,000+ professionals, serving 70+ enterprise clients in telecom, travel, gaming, e-commerce and BFSI via its ResolX AI platform and managed-services delivery model.

Ownership category

akta.pro rank

Product category

Business Process Outsourcing and IT Services

NAICS

Computer Systems Design and Related Services (54151), Custom Computer Programming Services (541511)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

ITSM Tooling Integration, Automation & Orchestration (BPAEAJAD)

Keywords

• Business process outsourcing
• Customer experience management
• Digital transformation consulting
• Finance accounting services
• IT outsourcing services

Headquarters

HQ city

Cincinnati

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. BPO and Outsourcing Services: Comprehensive business process outsourcing services including CX management, trust and safety, supply chain management, finance and accounting outsourcing, and medical record retrieval support. Revenue generated through service contracts with enterprise clients.
2. Digital Transformation and IT Solutions: End-to-end IT services including consulting, custom development, data analytics, and intelligent automation. Delivered through digital transformation solutions and integrated products.
3. Creator Economy Support: Services supporting creators with brand partnerships, content production, audience growth and IP management.

Go-to-market motion2 records

Distribution channels2 records

Marketing channels6 records

Core offering

ITCube Solutions Pvt. Ltd. is a global technology services, consulting, software product development, and business process management company that delivers outsourced customer experience management, trust and safety, supply chain and operations management, digital efficiency solutions, finance and accounting outsourcing, and IT/digital transformation services. The proprietary ResolX AI platform underpins its customer operations automation and intelligent document processing capabilities.

Product overview

1Point1 Global is a BPM (Business Process Management), CX (Customer Experience), and IT solutions company offering a comprehensive suite of outsourcing and digital transformation services. The portfolio is organized around a unified approach combining human expertise with AI-powered automation. Core offerings include ResolX (an AI platform for customer operations automation), CX Management, Trust & Safety, Supply Chain Management, Digital Efficiency Solutions, Finance & Accounting Outsourcing, Creator Economy Support, and Medical Record Retrieval Support, all supported by IT Solutions and Digital Transformation capabilities. The company serves industries including Telecom & Media, Travel/Tourism/Hospitality, Gaming & Entertainment, E-commerce & Retail, and BFSI.

Differentiator

Problem solved

Functional benefit

Brands

• ResolX: AI layer for modern customer operations that helps enterprises automate customer engagement, empower agents, and deliver exceptional experiences at scale
• 1Point1 Group

Products and services

• Customer Experience (CX) Management Outsourced customer support and experience services delivered across voice, chat, and email channels for global enterprise clients. Includes multilingual 24/7 support, retention, and end-to-end customer lifecycle management.
• Trust & Safety Trust and safety operations for online platforms, including user verification, content moderation, and risk management for digital and gaming platforms.
• Supply Chain & Operations Management
• Digital Efficiency Solutions Digital transformation and efficiency services designed to help enterprises modernize operations and improve productivity.
• Finance & Accounting Outsourcing Outsourced finance and accounting services for enterprises, including transaction processing, accounts payable/receivable support, and back-office financial workflows.
• Creator Economy Support Outsourced support services for creator economy platforms, including creator onboarding, support, and lifecycle management.
• Medical Record Retrieval Support Outsourced medical and billing record retrieval and indexing support services for U.S. healthcare and legal clients.
• ResolX Proprietary AI platform that combines Generative AI, Conversational AI, AI-driven process automation, and intelligent document processing to automate customer operations across voice, chat, and email channels.
• IT Solutions / Digital Transformation Solutions IT and digital transformation services for enterprise clients, covering application development, technology consulting, and digital modernization.

Quantifiable outcome

• Up to 50% faster onboarding with Generative AI integration
• +5 more outcomes

Named customers4 records

Segments5 records

Ideal customer profiles6 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability7 records

Feature4 records

Partnerships

One partnership is on record.

• ResolXcoreTechnology or IntegrationResolX is 1Point1's proprietary GenAI product serving as the AI layer for modern customer operations. It helps enterprises automate customer engagement, empower agents and deliver exceptional experiences at scale. ResolX operates as part of the 1Point1 Group ecosystem.

Scale indicators10 records

Recent moves5 records

Expansion highlights6 records

Direct peers

• TaskUs:
• Genpact: Pure-play BPM and digital transformation services firm spun out of GE, serving BFSI, healthcare, and consumer goods with AI-driven process automation. Highly comparable operating model combining managed services, AI/automation platforms, and finance & accounting outsourcing — the exact stack 1Point1 assembles.

Broad incumbents

• Concentrix: Major global CX solutions and technology services firm with 450K+ staff, deep enterprise client base, and AI/iX product suite. Closely comparable across CX management, trust & safety, and digital transformation verticals that 1Point1 serves.
• Foundever: Global CX and digital services provider (formerly Sitel), with 150K+ employees across 45 countries serving enterprise clients in BFSI, telecom, retail, and travel. Directly comparable in CX management, multilingual delivery, and AI-enabled contact center offerings.
• Teleperformance: Global leader in outsourced CX and digital business services with 400K+ employees and operations across 100+ countries. Directly comparable as a CX/BPO competitor serving enterprise clients across telecom, BFSI, e-commerce, and travel, with overlapping omnichannel and AI-augmented delivery capabilities.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/ITCubesolution
• LinkedInlinkedin.com/company/itcube-solutions

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments1 record

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ITCube Solutions Pvt. Ltd.