What Fontana does

The City of Fontana is a municipal government entity headquartered at 16860 Valencia Avenue in Fontana, California, serving residents, local businesses, and visitors within its San Bernardino County jurisdiction. Founded in 1913 with a workforce of 5,001–10,000 employees, it delivers core municipal services including police protection, public works, parks and recreation, street maintenance, permitting, and customer service. The city holds exclusive statutory authority over local governance and public safety within its boundaries. Its operating geographies are limited to California, USA, with no international footprint.

The city has deployed a suite of digital service platforms to improve accessibility. The primary platform is Fontana 311, a web and mobile application enabling residents and businesses to submit and track service requests (street sweeping, tree maintenance, sidewalk maintenance, parks). Supporting platforms include an Online Maps and open data portal at data.fontanaca.gov for geospatial information, an Open Finance Dashboard built on Socrata for public budget and financial transparency, and an Active Communities-powered class registration portal for recreation programs. These digital products operate as separate web platforms rather than a tightly integrated product suite. The technology stack leans heavily on third-party SaaS providers (Socrata, Active Communities) for non-core digital services.

The revenue model is non-commercial: municipal operations are funded primarily through tax revenue (including the Bradley-Burns Uniform Local Sales and Use Tax sharing agreement), with ancillary fees from permits and recreation programs. Distribution combines in-person City Hall services with a multi-channel digital and community engagement footprint spanning Facebook, Instagram, X, Nextdoor, LinkedIn, YouTube (KFON TV), email newsletters, community events (Summer Concert Series, Fontana Walks!, Business Networking), and park-based initiatives such as the Fontana Parks Challenge. Key recent strategic actions include the West End Regional Navigation Center partnership with San Bernardino County to address homelessness regionally and the achievement of the Clean CA Community Designation from Caltrans.

Name

Fontana

Legal name

City of Fontana

Website

https://fontana.org

Company type

Private

Founded year

1913

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

The City of Fontana is a municipal government in San Bernardino County, California, serving residents, businesses, and visitors. Founded in 1913, it delivers public safety, public works, parks, and recreation services via digital platforms including Fontana 311, Open Finance, and online mapping.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Police Protection (922120), Nature Parks and Other Similar Institutions (71219), Administration of Conservation Programs (92412)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

akta.pro secondary industries

Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF), Parks, Recreation & Cultural Services (BPAIACAI), Municipal Tax & Revenue Administration (Local) (BPAIACAD)

Keywords

• Municipal government services
• City administration
• Public safety services
• Parks and recreation
• Citizen service platform

Headquarters

HQ city

Fontana

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Distribution channels5 records

Marketing channels11 records

Core offering

The City of Fontana is a municipal government that delivers core governmental services to residents, businesses, and visitors within its California jurisdiction. Its offerings include police protection, public works, parks and recreation, permitting, customer service, and digital citizen platforms (Fontana 311, Online Maps, Open Finance Dashboard, Class Registration). The city also runs community events and economic development programs supported by sales tax sharing agreements.

Product overview

Fontana is a city government offering a suite of digital services for residents, businesses, and visitors. The primary digital products include Fontana 311 (a customer service platform with mobile app for service requests), Online Maps (geospatial data portal), Open Finance Dashboard (city financial transparency), and Class Registration (recreation program enrollment). These products operate as separate web-based platforms focused on government accessibility and citizen services rather than a unified integrated product suite.

Differentiator

Problem solved

Functional benefit

Products and services

• Fontana 311 A customer service platform providing residents, businesses, and visitors with a mobile app and website to submit and track service requests such as street sweeping, tree maintenance, sidewalk maintenance, and parks services, designed to make municipal government more accessible.
• Online Maps An interactive mapping and GIS-based online portal providing public access to the City of Fontana's geospatial data and maps.
• Open Finance Dashboard A transparency portal providing public access to the City of Fontana's financial data and budgets, supporting open government and accountability.
• Class Registration (Active Fontana) Online portal for residents to register for recreational classes and programs offered by the City of Fontana's parks and recreation services.
• Police Department Services Public safety and law enforcement services delivered by the City of Fontana Police Department, serving residents, businesses, and visitors within city jurisdiction and hosting community engagement such as Business Watch meetings.
• Community Services City of Fontana community services supporting residents with community programs, beautification, anti-littering initiatives, and related constituent support services.
• Customer Services (in-person at City Hall) Walk-in municipal customer service delivered at City Hall and the secondary office, handling permits, payments, service requests, and general constituent inquiries from residents and businesses.
• Sales Tax Sharing (Bradley-Burns Uniform Local Sales and Use Tax) An economic development program operated under California's Bradley-Burns Uniform Local Sales and Use Tax framework through which the City of Fontana shares sales tax revenue with participating local businesses to encourage investment and commerce.

Quantifiable outcome

• Clean CA Community Designation achieved for anti-littering and community beautification efforts

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Two partnerships are on record, tiered core and minor.

• San Bernardino CountycoreStrategic or Co-development PartnerThe City of Fontana is advancing regional efforts to address homelessness through the transfer of a city property to San Bernardino County for the development of the West End Regional Navigation Center. This represents a collaborative regional approach to addressing homelessness in the West End area.
• California Department of Transportation (Caltrans)minorStrategic or Co-development PartnerFontana achieved the Clean CA Community designation through participation in Caltrans' anti-littering and community beautification initiative, demonstrating commitment to environmental quality and community improvement.

Scale indicators1 record

Recent moves7 records

Expansion highlights4 records

Direct peers

• City of Riverside: Larger Inland Empire municipal government with comparable service mix (police, public works, recreation, digital 311). Useful peer for benchmarking digital transformation and operating scale.
• City of San Bernardino: Adjacent municipal government within San Bernardino County serving a similar demographic and economic base. Directly comparable as a same-region California city government offering police, public works, and recreation services to residents.
• City of Rancho Cucamonga: Adjacent San Bernardino County municipality with similar suburban Inland Empire profile and comparable resident/business mix. Strong peer for benchmarking digital civic engagement and parks programming.
• City of Ontario, California: Inland Empire municipal government with similar industrial/logistics economic base and resident demographics. Comparable in service delivery model and mid-size city operations.
• City of Rialto: Neighboring San Bernardino County city with comparable mid-size population, demographic profile, and service delivery scope. Useful peer for operational benchmarking and digital service adoption.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/CityofFontanaCA
• YouTubeyoutube.com/@KFONTV
• Facebookfacebook.com/FontanaCA
• LinkedInfontanaca.gov/linkedin
• Instagramfontanaca.gov/instagram

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Fontana