What Community Health Accreditation Program does

Community Health Accreditation Program (CHAP) is an independent, U.S. nonprofit accrediting organization founded in 1965 and headquartered in Arlington, Virginia. It is one of a small group of Centers for Medicare & Medicaid Services (CMS)-approved accreditors with deemed status authority, surveying home health, hospice, palliative care, DMEPOS, home infusion therapy, pharmacy, and home care providers against Medicare Conditions of Participation and CHAP Standards of Excellence. Its core product is a three-year accreditation delivered through the CHAPLinQ online portal, which provides electronic self-study tools, standards access, document submission, and progress tracking for accredited organizations. CHAP differentiates through a non-prescriptive, educationally-oriented survey model rather than punitive evaluation, supported by dedicated accreditation specialists and master-level clinical directors.

CHAP's business model rests on three revenue streams: (1) accreditation fees priced transparently on organization size, complexity, and patient capacity with a deposit-plus-three-installment payment structure and no annual fees in years two and three, (2) the CHAP Center for Excellence education and certification division delivering career certifications (including Healthcare Leadership and Age-Friendly Care Certified Professional), disease program certifications, and CE-eligible learning modules, and (3) Growth Solutions, a consulting division launched in 2023 offering territory mapping, strategic planning, sales training, and leadership development. The organization serves enterprise customers such as Compassus, BAYADA Home Health Care, and multi-site operators including Senior Helpers franchises, alongside a long tail of mid-market and SMB providers. Strategic partnerships with The John A. Hartford Foundation, IHI, AHA, and CHA support the Age-Friendly Care at Home Certification built on the 4Ms Framework, while a Trella Health analytics partnership powers CHAP's Customer Performance Indicators benchmarking 60%+ of accredited home health agencies outperforming 30-day hospitalization benchmarks.

Name

Community Health Accreditation Program

Legal name

Community Health Accreditation Partner

Website

https://chapinc.org

Company type

Private

Founded year

1965

Operating status

Operating

Headcount range

51–100 employees

Short description

CHAP is a CMS-approved, independent nonprofit accreditor of home and community-based healthcare providers across seven specialties, offering three-year accreditation, education/certification programs, and growth consulting to home health, hospice, DMEPOS, and related organizations nationwide.

Ownership category

akta.pro rank

Headquarters

HQ city

San Diego

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Accreditation Services: CHAP generates revenue through accreditation fees paid by healthcare at-home organizations. Pricing is transparent and all-inclusive, based on organization size, complexity, number of services, and patient capacity. Payment structure includes deposit and installment plan (three installments over year one with no annual fees for years two and three). No hidden fees or surprise costs.
2. Education and Certification Programs: CHAP Center for Excellence provides career certifications, disease program certifications, and educational programs. Many programs offer CE contact hours for professional development. Learning modules available for free or at varying price points.
3. Growth Solutions Consulting: Transformational growth consulting services for community-based healthcare organizations including territory mapping, strategic business planning, consultative sales training, data-driven market differentiation, and leadership development.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels10 records

Core offering

CHAP provides three-year accreditation for home and community-based healthcare organizations across seven specialties (Home Health, Hospice, Home Care, Palliative Care, DMEPOS, Home Infusion Therapy, Pharmacy), granting CMS deemed status that enables Medicare/Medicaid billing. The offering is delivered via the proprietary CHAPLinQ online portal and supported by disease program certifications, career certifications, specialty certifications, and the CHAP Center for Excellence education platform with CE contact hours.

Product overview

CHAP (Community Health Accreditation Program) is an independent, nonprofit organization offering accreditation, education, and certification services for home and community-based healthcare organizations. The core offering is CHAP Accreditation—a three-year accreditation validating compliance with CHAP Standards of Excellence. This is supported by the CHAPLinQ online portal for standards access, document submission, and progress tracking. The product portfolio includes Disease Program Certification and Career Certification (including Healthcare Leadership Certification and Age-Friendly Care Certified Professional) as add-on certifications. Growth Solutions provides transformational consulting services. CHAP Center for Excellence delivers education programs, webinars, and learning modules with CE contact hours. Specialty certifications include Age-Friendly Care at Home, Pediatric Care, High-Acuity Care at Home, and Community Care Facility Certification. The organization accredits seven service lines: Home Health, Hospice, Home Care, Palliative Care, DMEPOS, Home Infusion Therapy, and Pharmacy. Accreditation provides deemed status with CMS for Medicare certification.

Differentiator

Problem solved

Functional benefit

Brands

• CHAPLinQ: Online platform for accreditation management, standards access, and documentation submission
• CHAP Center for Excellence
• Growth Solutions

Products and services

• CHAP Accreditation
• Home Health Accreditation
• Hospice Accreditation Accreditation for hospice providers delivering end-of-life care services; supports CMS deemed status for Medicare hospice participation.
• Home Care Accreditation Accreditation for non-medical home care providers offering assistance with activities of daily living, companionship, light housekeeping, meal preparation, and medication reminders.
• Palliative Care Accreditation Accreditation for palliative care providers delivering specialized care for patients with serious illness in home and community settings.
• DMEPOS Accreditation Accreditation for Durable Medical Equipment, Prosthetics, Orthotics, and Supplies providers; establishes compliance with DMEPOS Quality Standards required for Medicare billing.
• Home Infusion Therapy Accreditation Accreditation for home infusion therapy providers delivering intravenous medications and therapies in patient home settings.
• Pharmacy Accreditation Accreditation for community-based pharmacies providing pharmaceutical services to homebound patients.
• Corporate Accreditation Accreditation solutions for multi-site home and community-based care enterprises requiring centralized accreditation management, collaborative strategic survey planning, account management, technology, and reporting.
• Disease Program Certification Certification program proving a consistent, well-executed framework of care for specific diseases, designed to reduce hospital readmissions, increase patient satisfaction, and improve public quality ratings.
• Career Certification Professional certifications for individuals that strengthen sales and operations performance and add credibility to organizational value propositions, including Healthcare Leadership Certification and Age-Friendly Care Certified Professional (AFC-CP).
• Age-Friendly Care at Home Certification Certification validating implementation of the Age-Friendly Health Systems 4Ms Framework (What Matters, Medication, Mentation, Mobility) for home health, hospice, and home care providers.
• Pediatric Care Certification Certification enhancing pediatric care quality, elevating clinician satisfaction, and securing quality referral sources; available as a no-cost addition to accreditation.
• High-Acuity Care at Home Certification Certification for providers delivering high-acuity, hospital-level care services in the home setting as an alternative to hospitalization.
• Community Care Facility Certification Certification for community-based care facilities delivering care and services in non-home community settings.
• Growth Solutions Consulting Transformational growth consulting service providing territory mapping, strategic business planning, consultative sales training, data-driven market differentiation, managed care opportunity identification, sales team scaling, and leadership development for community-based healthcare organizations.
• CHAP Verified Verification seal program for third-party products and services that meet CHAP quality standards.
• CHAP Certified Consultants Network of certified consultants available to assist home and community-based care organizations with accreditation preparation and quality improvement.
• CHAP Center for Excellence Educational division providing training, webinars, learning modules, and certification programs for healthcare professionals, with CE contact hours (including ANCC-accredited nursing contact hours).

Quantifiable outcome

• 60%+ of CHAP-accredited home health agencies outperform state and county benchmarks for 30-day hospitalization rate
• +3 more outcomes

Named customers7 records

Segments9 records

Ideal customer profiles6 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Six partnerships are on record, tiered flagship and core.

• The John A. Hartford FoundationflagshipStrategic or Co-development Partner · 13 January 2023Strategic partner in Age-Friendly Health Systems initiative, providing funding and support for developing age-friendly care standards and resources for home health and hospice providers. Joint initiative to improve care quality for older adults through the 4Ms Framework.
• Institute for Healthcare Improvement (IHI)flagshipStrategic or Co-development Partner · 13 January 2023Lead organization for Age-Friendly Health Systems movement, partnering with CHAP to certify home-based care providers in age-friendly care practices using the 4Ms Framework (What Matters, Medication, Mentation, Mobility).
• American Hospital Association (AHA)coreStrategic or Co-development Partner · 13 January 2023Partner organization in Age-Friendly Health Systems initiative, supporting adoption of age-friendly care principles across healthcare settings including home-based care.
• Catholic Health Association of the United States (CHA)coreStrategic or Co-development Partner · 13 January 2023Partner organization in Age-Friendly Health Systems initiative, contributing to development and promotion of age-friendly care standards.
• Trella HealthcoreTechnology or IntegrationAnalytics partnership providing market data for CHAP's Customer Performance Indicators. Trella Health analytics power CHAP's quality, operations, and growth metrics displayed to stakeholders. Data covers home health and hospice performance benchmarks.
• Centers for Medicare & Medicaid Services (CMS)flagshipStrategic or Co-development PartnerCMS grants CHAP deemed status authority to survey and recommend home health, hospice, and DMEPOS organizations for Medicare certification. CHAP surveys organizations to verify compliance with Medicare Conditions of Participation and DMEPOS Quality Standards.

Scale indicators8 records

Recent moves7 records

Expansion highlights6 records

Emerging players

• The Compliance Team: A CMS-approved accreditor focused on simplified, exemplar-based accreditation for DMEPOS, home health, and hospice providers. It is a smaller, emerging alternative that competes with CHAP on streamlined accreditation delivery.

Broad incumbents

• National Committee for Quality Assurance (NCQA): NCQA is a leading nonprofit healthcare quality organization best known for health plan accreditation (HEDIS), but also accredits broader healthcare entities. It is a broad incumbent in healthcare quality oversight rather than a direct CHAP competitor in home health.
• Accreditation Association for Ambulatory Health Care (AAAHC): AAAHC accredits ambulatory and office-based healthcare organizations with a focus on quality improvement. While its primary focus is ambulatory settings, it overlaps with CHAP at the boundary of community-based care accreditation.

Direct peers

• CARF International: CARF International accredits aging services, behavioral health, and human services programs, including some home and community-based care providers. It overlaps with CHAP in serving aging-services and home/community-based providers.
• URAC: URAC is an independent, nonprofit healthcare accreditor with programs across health plans, specialty pharmacy, home infusion, and telehealth. It overlaps with CHAP in home infusion and pharmacy accreditation and competes for similar accreditation customers.
• The Joint Commission: The largest US healthcare accrediting organization with CMS-deemed status across multiple settings including home health and hospice. It competes with CHAP directly for provider accreditation and represents the dominant incumbent in healthcare accreditation broadly.
• Healthcare Facilities Accreditation Program (HFAP): HFAP is a CMS-approved healthcare accreditation organization that accredits hospitals, ambulatory, and community-based providers. It competes with CHAP for provider accreditation, particularly where providers hold multiple facility types.
• Accreditation Commission for Health Care (ACHC): ACHC is a CMS-approved accrediting organization for home health, hospice, DMEPOS, and other community-based providers. It is the closest direct competitor to CHAP, serving overlapping customer segments with comparable accreditation offerings.

Others

• ECRI Institute: ECRI is an independent nonprofit focused on healthcare quality, safety, and evidence-based practice. It is an adjacent quality-focused organization that overlaps thematically with CHAP's quality-improvement mission though it does not directly compete in accreditation.
• Institute for Healthcare Improvement (IHI): IHI is a leading healthcare quality improvement organization and CHAP's strategic partner on the Age-Friendly Health Systems initiative. It is adjacent rather than competitive, but is thematically and operationally linked through shared quality-improvement frameworks.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/chap_inc
• YouTubeyoutube.com/@chap_inc
• Facebookfacebook.com/chapaccreditation
• LinkedInlinkedin.com/company/632223

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Community Health Accreditation Program