ANA

What ANA does

ANA is a privately held Australian loss adjusting company headquartered in North Sydney, founded in 2000. The firm operates in the insurance claims value chain, providing national and international claims adjustment services to insurance carriers, brokers, and policyholders. ANA maintains a small team of 11 to 50 employees and is led by Chief Executive Officer Chay Wilkinson and Executive Chairman Jaye Kumar.

No product, technology, customer, revenue, pricing, or operational detail is disclosed in the supplied data beyond these firmographic facts and the leadership roster. In particular, there is no information on the firm's service workflow, underlying technology, fee structure, client mix, or unit economics, which materially limits the analytical depth that can be supported for this entity. The available data also includes unrelated "ANA" data blocks describing an airline, an airport concession operator, and an ad-tech measurement product; these refer to separate entities and are not used in this analysis.

Name

ANA

Legal name

ANA – Aeroportos de Portugal, S.A.

Website

https://ana.net.au

Company type

Private

Founded year

2012

Operating status

Operating

Headcount range

11–50 employees

Short description

ANA is a privately held Australian loss adjusting firm founded in 2000 and headquartered in North Sydney. It provides national and international insurance claims adjustment services with a small team of 11 to 50 employees.

Ownership category

akta.pro rank

Product category

Insurance Loss Adjusting

NAICS

Claims Adjusting (524291)

SIC

Fire, Marine & Casualty Insurance (6331), Insurance Agents, Brokers & Service (6411)

akta.pro primary industry

Catastrophe Claims & Loss Adjustment Services (FSAOACAO)

akta.pro secondary industry

Insurance Claims, Property Loss & Business Interruption Valuation (BPAHANAM)

Keywords

• Loss adjusting services
• Insurance claims management
• Claims investigation
• Insurance loss assessment
• Risk evaluation services

Headquarters

HQ city

North Sydney

HQ country

Australia

HQ region

Oceania

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales

Revenue model

1. Passenger Aviation Services: Core airline operations generating revenue from passenger fares across domestic Japan and international routes including transcontinental, intra-Asia, and long-haul markets.
2. Premium In-Flight Services: ANA generates ancillary revenue through premium onboard offerings including first-class dining experiences featuring premium Japanese products such as aged koshu sake on international flights.
3. Cargo Operations: Air cargo transportation services contributing to airline revenue streams alongside passenger operations.

Go-to-market motion2 records

Distribution channels4 records

Marketing channels3 records

Core offering

ANA is a national and international loss adjusting company providing professional loss adjustment and claims investigation services to insurers, brokers, and corporate clients. The firm operates from North Sydney, Australia, supporting claims handling across multiple jurisdictions and risk types.

Product overview

ANA operates a single primary product offering: Aquila, a cross-media measurement service. Aquila aggregates data from Meta, YouTube, and linear TV to provide advertisers with unified reach and frequency measurement across television and digital platforms, helping optimize advertising expenditure.

Differentiator

Problem solved

Functional benefit

Products and services

• Loss Adjusting Services

Named customers2 records

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

One partnership is on record.

• Takumi Sousei Inc.coreStrategic or Co-development Partner · 1 December 2025Takumi Sousei Inc., the producer of Japanese vintage sake 'Inishie no Bishu', partnered with ANA to serve aged koshu sake across all ANA international first-class routes starting December 2025. This marks the first time aged koshu sake is featured on first-class flights. Takumi Soussei selected and curated aged sake from across Japan, emphasizing cultural and unique flavor profiles to showcase Japanese traditional craftsmanship globally.

Scale indicators3 records

Expansion highlights1 record

Direct peers

• McLarens: McLarens is a leading international loss adjusting firm specializing in commercial and complex claims across property, casualty, and specialty lines. It competes head-to-head with ANA for complex loss assignments and serves many of the same Australian and Asia-Pacific insurers.
• LMS Group (Loss Management Services): LMS Group is an Australian-headquartered loss adjusting firm providing national and international claims services to insurers, brokers, and self-insureds. It is one of ANA's closest direct peers in the Australian market given comparable size and service profile.
• EA Claims Group: EA Claims is an Australian independent loss adjusting firm providing property, commercial, and domestic claims services nationally. It is a direct Australian peer comparable to ANA in size, customer base, and service offering.
• Questas Group: Questas is an Australian-based specialist services group that includes loss adjusting and inspection operations serving insurers and corporate clients. It is a regional peer operating in adjacent Australian adjusting niches and competes for similar carrier mandates.
• Charles Taylor Adjusting: Charles Taylor provides loss adjusting and claims management services with a strong international footprint in specialty and complex claims. It is closely comparable to ANA in service offering and target customer base, particularly for cross-border and specialty assignments.

Broad incumbents

• Sedgwick: Sedgwick is one of the world's largest independent loss adjusting and claims management firms, providing property, casualty, and specialty adjusting services globally. It directly competes with ANA for the same insurance carrier clients, with significantly broader geographic and service-line coverage.
• Broadspire (a Crawford company): Broadspire provides third-party claims administration and loss adjusting services, including workers' compensation and property/casualty claims. It competes with ANA in the broader claims and adjusting market, particularly for carriers seeking outsourced solutions.
• Gallagher Bassett: Gallagher Bassett is a large third-party claims administrator and loss adjuster operating globally as part of Arthur J. Gallagher. It competes with ANA for outsourced claims mandates from major insurance carriers in Australia and internationally.
• Crawford & Company: Crawford & Company is a global claims solutions provider with dedicated loss adjusting operations across property, casualty, and catastrophe lines. It is one of the most established direct competitors in the loss adjusting category, serving the same Australian and international carrier base as ANA.

Others

• AXCO (Insurance Information Services): AXCO is a global insurance market intelligence provider serving insurers and adjusters with regulatory and market data. While not a direct adjuster competitor, it is an ecosystem participant frequently engaged by loss adjusting firms like ANA for benchmarking and market insight.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat2 records

Key risks5 records

Key highlights5 records

Customer concentration

• LinkedInlinkedin.com/company/ana-chartered

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ANA