What Charles Taylor Adjusting does

Charles Taylor is a specialist professional services and technology firm focused exclusively on the global insurance market, operating since 1891 under Charles Taylor Limited with headquarters in London. The company runs three core business divisions: Claims Solutions (delivering specialist adjusting across aviation, marine, natural resources, property/casualty and specialty lines, plus Third Party Administration, assistance services including the Antidote platform, and Technical Services such as marine surveying, engineering, forensic accounting, environmental services, and aviation asset management); InsureTech (a SaaS technology business offering data analytics, digital experience modernization, document and process management, legacy systems upgrade, process automation, and London Market-specific modules including Bordereaux Sync, Delegated Authorities Control, and Insurance Fraud Prevention); and Insurance Management (end-to-end management of insurance programmes on a long-term partnership basis, including captive and mutual management and Lloyd's market access).

The company generates revenue through three distinct streams: professional services fees from claims adjusting, TPA, assistance, and technical services engagements; subscription/recurring SaaS revenue from the InsureTech division; and managed services revenue from long-term insurance programme partnerships. Pricing is quote-based and not publicly disclosed, consistent with bespoke enterprise engagements. The go-to-market motion is direct enterprise sales via specialized business divisions, supported by regional presences in the UK (London Market), US, and Spain, and a 'Find an Expert' portal for inbound specialist identification.

Customers are enterprise insurance buyers including insurance carriers, brokers, managing general agents (MGAs), and insurance management clients (mutuals, captives, new insurance vehicles). The company states 100% focus on the insurance market with no adjacent industry diversification, and maintains global reach claims across UK, US, Asia-Pacific, and Spain. Charles Taylor is a privately held entity with no disclosed parent company, institutional investor, or stock exchange listing.

Name

Charles Taylor Adjusting

Legal name

Charles Taylor Limited

Website

https://charlestayloradj.com

Company type

Private

Founded year

1891

Operating status

Operating

Headcount range

101–250 employees

Short description

Charles Taylor is a specialist insurance services and technology firm operating since 1891, delivering claims adjusting, third-party administration, InsureTech SaaS solutions, and insurance programme management exclusively to global insurance carriers, brokers, and MGAs.

Ownership category

akta.pro rank

Product category

Insurance Claims Adjusting and Insurance Services

NAICS

Claims Adjusting (524291), Other Insurance Related Activities (52429)

SIC

Insurance Agents, Brokers & Service (6411), Services-Engineering, Accounting, Research, Management (8700), Fire, Marine & Casualty Insurance (6331)

akta.pro primary industry

Eligibility, Coverage Verification & Policy Administration Support (BPAAAFAC)

akta.pro secondary industries

Business Interruption & Insurance Claim Valuation (FSAEAHAM), Claims Adjudication & Rules/Edits Configuration Support (BPAAAFAE)

Keywords

• Claims adjusting services
• Insurance technology solutions
• Third party administration
• Marine and aviation surveying
• Insurance programme management

Headquarters

HQ city

London

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Claims Solutions Services: Adjusting services, third-party administration, assistance services, and technical services revenue. This includes aviation adjusting, marine adjusting, natural resources claims, property and casualty claims, specialty lines, and technical services such as marine surveys, forensic accounting, and environmental services.
2. InsureTech SaaS Solutions: SaaS technology solutions for insurers, brokers, MGAs and insurance-related affinity businesses. Includes digital modernization, transformation services, and managed services.
3. Insurance Management: End-to-end management of insurance programmes and processes on a long-term partnership basis.

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

Charles Taylor Adjusting provides specialist claims adjusting, third-party administration, technical, assistance, and insurance management services to insurance carriers, brokers, MGAs, and affinity clients globally. Through its Claims Solutions, InsureTech (SaaS technology), and Insurance Management business units, the company handles aviation, marine, natural resources, property, casualty, technical and special risks claims alongside London Market bordereaux management, insurance fraud prevention, and end-to-end insurance programme management.

Product overview

Charles Taylor operates as a multi-segment insurance services platform with three core business units: Claims Solutions (adjusting, TPA, assistance, and technical services), InsureTech (SaaS technology solutions for insurers), and Insurance Management (end-to-end programme management). The InsureTech division offers a modular suite including Data Analytics, Digital Experience Modernisation, Legacy Systems Upgrade, Process Automation, Data Integration, Digital Core Transformation, Digital Customer Experience, Insurance Fraud Prevention, Bordereaux Management, Bordereaux Sync, Delegated Authorities Control, Insurance Claims Process Optimisation, E2E Outsourced Technology, Enhanced Customer Experience, Risk Management and Compliance, and Document and Process Management. Claims Solutions includes Adjusting services across Aviation, Marine, Natural Resources, Property/Casualty/Specialty Lines, plus TPA services, Antidote assistance platform, and Technical Services spanning marine, engineering, forensic accounting, environmental, aviation asset management, and specialist investigations.

Differentiator

Problem solved

Functional benefit

Brands

• Antidote: Assistance services for insurers - pre-deployment reporting and international assistance platform
• Bordereaux Sync

Products and services

• Claims Solutions Comprehensive claims management services covering adjusting, third-party administration, assistance, and technical services to reduce client risks, understand loss causes and impacts, and improve claims outcomes for insurance carriers and brokers.
• InsureTech Insurance technology business offering SaaS technology solutions for insurers, brokers, MGAs and insurance-related affinity businesses that drive client outperformance and end-customer experience.
• Insurance Management End-to-end management of insurance programmes and processes on a long-term partnership basis for mutuals, captives, new insurance vehicles, and clients requiring Lloyd's market access.
• Adjusting Specialist loss adjusting services across aviation, marine, natural resources, property, casualty, technical and special risks, and specialty lines for insurance carriers.
• Third Party Administration (TPA) Claims management services including UK claims management, advisory solutions, programme and project management, London market services, and United States operations for insurance clients.
• Technical Services Technical expertise services including marine technical services (survey, engineering, consultancy, scientific consultancy, laboratory testing), engineering technical services, forensic accounting, environmental technical services, aviation asset management, and specialist investigation services.
• Assistance Services (Antidote) Assistance services for insurers and businesses including the Antidote platform for pre-deployment reports, international assistance, and air ambulance & repatriation services for travelling employees and customers.
• InsureTech Managed Services End-to-end managed technology services for insurance operations including outsourced technology, enhanced customer experience, and risk management and compliance support.
• Bordereaux Sync Specialised bordereaux management solution for the London Market addressing delegated authority data synchronisation between ceding insurers and managing agents.
• Insurance Fraud Prevention Digital transformation technology solution focused on preventing fraud within insurance claims processes.

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Scale indicators2 records

Recent moves1 record

Expansion highlights4 records

Emerging players

• Xceedance: Insurance-focused consulting, technology, and BPO provider serving carriers, brokers, and MGAs with claims and underwriting support — adjacent comparable in the digital and operational services layer.
• Insurity: Insurance software and SaaS provider for P&C carriers, MGAs, and TPAs; competes with Charles Taylor's InsureTech portfolio in process automation, data, and digital transformation modules.
• Duck Creek Technologies: Cloud-native insurance core systems and SaaS provider for P&C insurers — overlaps with Charles Taylor's digital core transformation and process automation modules as carriers consolidate vendors.

Broad incumbents

• Verisk: Major data analytics and insurtech vendor for the P&C insurance industry, intersecting with Charles Taylor's InsureTech analytics, fraud prevention, and claims optimization offerings at the software/data layer.
• DXC Technology (Insurance BPO): Global IT and BPO provider with deep insurance industry practices including TPA, claims operations, and software services — competes broadly with both the services and InsureTech sides of Charles Taylor.
• Gallagher Bassett (Arthur J. Gallagher): Global claims management and loss adjusting business within Arthur J. Gallagher, directly overlapping with Charles Taylor's claims solutions and TPA services to commercial and specialty insurers.

Direct peers

• McLarens: Specialist global loss adjusting firm with strong aviation, marine, natural resources, and large/complex claims capabilities — directly comparable to Charles Taylor's specialist adjusting portfolio.
• Crawford & Company: Global claims management and adjusting firm serving insurers, brokers, and corporates across property/casualty, specialty, and TPA — competing head-to-head on multi-line claims outsourcing mandates.
• Sedgwick: Largest global independent provider of claims management, loss adjusting, and TPA services to insurers and corporates, with deep overlap in property/casualty, specialty, and TPA delivered to carriers worldwide.
• Davies Group: UK-headquartered insurance services platform covering claims solutions, TPA, and consulting — overlapping with Charles Taylor's Claims Solutions and Insurance Management offerings in the London Market.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/ctcharlestaylor
• LinkedInlinkedin.com/company/charles-taylor-adjusting

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Charles Taylor Adjusting