St. John's Senior Services
St. John's Senior Services is a Rochester, NY nonprofit operating a full continuum of senior care across three communities — independent living, enhanced assisted living, skilled nursing, rehabilitation, dementia, and hospice — serving older adults and their families in the Rochester MSA since 1899.
- Company typePrivate
- Founded1899
- HeadquartersRochester, United States
- Headcount501–1,000
- GTM typeB2C
- OfferingServices
What St. John's Senior Services does
St. John's Senior Services, Inc. is a private nonprofit organization incorporated in New York State that has operated a continuum of senior living and healthcare services in the Rochester, NY market since 1899 (over 125 years). It serves older adults and their families across three co-located communities: St. John's Home (a skilled nursing and rehabilitation facility and one of Rochester's few Eden Alternative-registered nursing homes), St. John's Meadows (independent living cottages and apartments plus The Hawthorne enhanced assisted living residence with NYS EALR certification, set on 35 acres of wetlands), and Brickstone by St. John's (independent living bungalows, townhouses, and apartments in a New Urbanism-style development). The full service stack spans independent living, enhanced assisted living, skilled nursing, rehabilitation/transitional care, respite care, Alzheimer's/dementia care, and comfort care/hospice, with no entrance fees and flexible month-to-month leases on independent living units.
The underlying operating platform is a senior living care management and residential community operations stack spanning clinical, hospitality, and housing functions, supported by in-house roles including Director of Nursing, Director of Information Systems, and Clinical Informatics Analyst. The organization reports above-industry resident satisfaction metrics (83%+ feel at home, 84% satisfied with value, 96% feel safe, 92% positive on staff), underwrites workforce development through a Finger Lakes Performing Provider System (FLPPS) grant funding a Success Coach role and LPN/RN tuition subsidies, and partners with EZaccessMD (telemedicine), British Swim School (aquatic fitness), and the Arthritis Foundation (community programming).
The revenue model is overwhelmingly subscription-recurring: monthly rental income on independent living units (St. John's Meadows cottages/apartments, Brickstone bungalows/townhouses/apartments) and all-inclusive monthly fees at The Hawthorne enhanced assisted living, supplemented by per-diem skilled nursing, rehabilitation, respite, dementia, and hospice revenue across the three sites. Go-to-market is direct-to-consumer via phone inquiries, website tour requests (including virtual tours), and community-based word-of-mouth driven by resident testimonials, local news features, and volunteer/event programming, all concentrated in a single Rochester, NY service area with no third-party distribution.
St. John's Senior Services firmographics
Firmographics- Name
- St. John's Senior Services
- Legal name
- St. John's Senior Services, Inc.
- Website
- https://stjohnsliving.org
- Company type
- Private
- Founded year
- 1899
- Operating status
- Operating
- Headcount range
- 501–1,000 employees
- Short description
- St. John's Senior Services is a Rochester, NY nonprofit operating a full continuum of senior care across three communities — independent living, enhanced assisted living, skilled nursing, rehabilitation, dementia, and hospice — serving older adults and their families in the Rochester MSA since 1899.
- Ownership category
- akta.pro rank
St. John's Senior Services industry classification
Industry- Product category
- Senior Living and Care Services
- NAICS
- Continuing Care Retirement Communities (623311), Nursing Care Facilities (Skilled Nursing Facilities) (62311), Assisted Living Facilities for the Elderly (623312)
- SIC
- Services-Nursing & Personal Care Facilities (8050), Services-Skilled Nursing Care Facilities (8051)
- akta.pro primary industry
- Market-Rate Independent Living (Private Pay) Communities (HLADAAAA)
- akta.pro secondary industries
- Luxury / High-End Assisted Living Communities (HLADABAD), Community-Based Senior Centers with Adult Day Services (HLADAIAJ)
Keywords
Where St. John's Senior Services is headquartered
LocationHeadquarters
- HQ city
- Rochester
- HQ country
- United States
- HQ region
- North America
Offices3 records
Markets served
St. John's Senior Services business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales
Revenue model
- Senior Independent Living: Monthly rental income from private cottages, bungalows, townhouses, and apartments at St. John's Meadows and Brickstone by St. John's. No entrance fees required; flexible month-to-month leases.
- Enhanced Assisted Living (Hawthorne): All-inclusive monthly fees for enhanced assisted living services at St. John's Meadows within 38 one-bedroom apartments. Includes nursing care, dining, housekeeping, and support services.
- Skilled Nursing and Rehabilitation: 24/7 skilled nursing care and rehabilitation/transitional care services at St. John's Home, one of Rochester's few Eden Alternative-registered nursing homes.
- Respite Care: Short-term stays for both Enhanced Assisted Living and Skilled Nursing services, providing temporary care solutions for families.
- Specialty Care Services: Alzheimer's/Dementia care, comfort care/hospice services integrated into skilled nursing areas.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Senior Independent Living - Monthly Rental |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels6 records
St. John's Senior Services product offering
Product offeringCore offering
St. John's Senior Services operates a continuum of senior living and care communities in Rochester, New York, offering independent living, enhanced assisted living, skilled nursing care, rehabilitation/transitional care, respite care, Alzheimer's/dementia care, and comfort care/hospice. The organization runs three campuses (St. John's Home, St. John's Meadows, and Brickstone by St. John's) under a nonprofit model with no entrance fees for independent living and month-to-month flexibility.
Product overview
St. John's Senior Living & Care is a senior living and healthcare provider operating a continuum of care across three main communities in Rochester, NY: St. John's Home (skilled nursing), St. John's Meadows (independent and assisted living), and Brickstone by St. John's (independent living). The organization offers a full spectrum of services spanning independent living (cottages, bungalows, townhouses, apartments), Enhanced Assisted Living at The Hawthorne (with NYS EALR certification allowing aging in place), skilled nursing home care, rehabilitation/transitional care, respite care, Alzheimer's/dementia care, and hospice services. One of Rochester's few Eden Alternative-registered nursing homes, St. John's provides care from minimal assistance through 24/7 skilled nursing, with independent living options featuring no entrance fees and flexible month-to-month arrangements.
Differentiator
Problem solved
Functional benefit
Products and services
- St. John's Home Skilled nursing facility providing 24/7 care for seniors needing higher levels of assistance due to chronic illnesses or health issues, offering long-term care and rehabilitation services. Includes Eden Alternative-registered nursing home philosophy.
- St. John's Meadows Continuing care retirement community offering independent living cottages and apartments, as well as enhanced assisted living at The Hawthorne within the same campus, set among 35 acres of wetlands.
- Brickstone by St. John's Independent living community offering bungalows, townhouses, and apartments in a New Urbanism-style development with no entrance fees and month-to-month flexibility.
- Senior Independent Living Maintenance-free independent living options including private cottages, bungalows, townhouses, and apartments with amenities such as dining, transportation, housekeeping, and concierge services. No entrance fees with flexible month-to-month leases.
- The Hawthorne (Enhanced Assisted Living) Enhanced Assisted Living Residence (EALR) with New York State Department of Health certification allowing residents to age in place with higher care levels, featuring 38 one-bedroom apartments with services including diabetic management, incontinence care, and medication administration.
- Nursing Home Care Skilled nursing services and 24/7 care for those needing higher levels of assistance due to chronic illnesses or other health issues, including one of Rochester's few Eden Alternative-registered nursing homes.
- Rehabilitation/Transitional Care Services helping seniors recover and regain abilities after surgery or hospital stays.
- Respite Care Services Short-term stays available for both Enhanced Assisted Living and Skilled Nursing services, providing temporary care for seniors and relief for family caregivers.
- Alzheimer's/Dementia Care Specialized support in a safe, secure, and caring environment integrated into skilled nursing areas for residents with cognitive impairments.
- Comfort Care/Hospice End-of-life services providing comfort and peace for seniors and families.
Quantifiable outcome
- 83%+ of independent living residents agree that St. John's feels like home, exceeding national benchmarks
- +5 more outcomes
Companies that use St. John's Senior Services
Customer profileNamed customers6 records
Segments5 records
Ideal customer profiles3 records
St. John's Senior Services technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
St. John's Senior Services partnerships and signals
Strategic signalPartnerships
Five partnerships are on record, tiered minor.
- Arthritis FoundationminorPartnership with Arthritis Foundation and Town of Brighton Recreation Department for water aerobics classes at St. John's pool. Denise Slaughter attended these classes twice weekly for over 14 years before moving to the community.
- Town of Brighton Recreation DepartmentminorJoint partnership with Arthritis Foundation for water aerobics classes available to community members and residents.
- EZaccessMDminorTelemedicine benefit available to all St. John's employees as part of employee wellness program. St. John's highly confident this benefit has had a very high return on investment.
- British Swim SchoolminorAqua Active program partnership with British Swim School offering aquatic fitness classes for residents.
- Thrive CenterminorSt. John's participated in grand reopening and ribbon-cutting celebration of Thrive Center in Louisville, Kentucky in partnership with innovators from across the country advancing innovation in aging.
Scale indicators8 records
Recent moves6 records
Expansion highlights5 records
St. John's Senior Services competitors and assessment
Company assessmentDirect peers
- Episcopal SeniorLife Communities: Rochester, NY-based nonprofit operator of independent living, assisted living, skilled nursing, and memory care communities. Directly competes with St. John's in the same Rochester market across the full continuum of care.
- Jewish Senior Life (Rochester): Rochester-based nonprofit senior living provider offering independent living, assisted living, skilled nursing, rehabilitation, and memory care. Comparable continuum-of-care model and nonprofit status to St. John's.
- The Summit at Brighton: Local Rochester-area senior living community offering independent and assisted living. Direct local competitor in the same Rochester market segments served by St. John's Meadows and Brickstone.
Broad incumbents
- Brookdale Senior Living: Largest U.S. senior living operator with a national portfolio of independent living, assisted living, and memory care communities. Relevant as a broad incumbent comparator for unit economics and occupancy benchmarks across St. John's service lines.
- Atria Senior Living: Large national senior living operator with independent living, assisted living, and memory care communities. Comparable to St. John's for market-rate private-pay resident segmentation and operating model benchmarks.
- Five Star Senior Living: National senior living and rehabilitation provider operating independent living, assisted living, and skilled nursing communities. Closely comparable on the skilled nursing and rehabilitation service lines that St. John's Home provides.
- National HealthCare Corporation: National operator of skilled nursing and assisted living facilities with a strong regional presence. Comparable to St. John's Home on skilled nursing operations, reimbursement exposure, and clinical staffing dynamics.
Others
- Sunrise Senior Living: National senior living operator focused primarily on assisted living and memory care. Comparable in scale and service mix to St. John's assisted living and dementia care offerings.
- The Eden Alternative (organization): National nonprofit certifying organizations in person-centered elder care philosophy, of which St. John's Home is a registrant. Relevant as an ecosystem peer and quality framework comparator rather than a direct competitor.
Emerging players
- Lifespan of Greater Rochester: Rochester-area aging services organization providing non-residential senior support, caregiver resources, and community programs. Overlaps with St. John's on the social services and caregiver support dimensions adjacent to its residential offerings.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
St. John's Senior Services social profiles
Digital presenceSt. John's Senior Services compliance and trust
Trust signalCompliance1 record
St. John's Senior Services financial estimates
Financial estimateRevenue estimate
Valuation estimate
St. John's Senior Services leadership team
Management profileNumber of profiles
Profiles16 records
St. John's Senior Services funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
St. John's Senior Services M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about St. John's Senior Services
What does St. John's Senior Services do?
St. John's Senior Services operates a continuum of senior living and care communities in Rochester, New York, offering independent living, enhanced assisted living, skilled nursing care, rehabilitation/transitional care, respite care, Alzheimer's/dementia care, and comfort care/hospice. The organization runs three campuses (St. John's Home, St. John's Meadows, and Brickstone by St. John's) under a nonprofit model with no entrance fees for independent living and month-to-month flexibility.
Is St. John's Senior Services a public or private company?
St. John's Senior Services is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was St. John's Senior Services founded?
St. John's Senior Services was founded in 1899. It employs 501 to 1,000 people.
Where is St. John's Senior Services based?
St. John's Senior Services is headquartered in Rochester, United States, in the North America region.
How does St. John's Senior Services make money?
Five revenue lines are on record. Senior Independent Living is the primary driver. The others are enhanced Assisted Living (Hawthorne), skilled Nursing and Rehabilitation, respite Care and specialty Care Services.
Who are St. John's Senior Services's main competitors?
Direct peers on record are Episcopal SeniorLife Communities, Jewish Senior Life (Rochester) and The Summit at Brighton. Broad incumbents are Brookdale Senior Living, Atria Senior Living, Five Star Senior Living and National HealthCare Corporation. Others are Sunrise Senior Living and The Eden Alternative (organization). Lifespan of Greater Rochester is listed as an emerging player.
Does St. John's Senior Services have an API?
No public API is recorded for St. John's Senior Services.
What industry is St. John's Senior Services in?
St. John's Senior Services's product category is Senior Living and Care Services. Its primary akta.pro industry code is HLADAAAA, Market-Rate Independent Living (Private Pay) Communities, with a secondary code of HLADABAD, Luxury / High-End Assisted Living Communities. Its NAICS code is 623311 and its SIC code is 8050.