What SkyHop Global does

SkyHop Global is a Fort Lauderdale, Florida-based ground transportation company founded in June 2014 by Kristine Scotto that serves commercial airline crew members (pilots and flight attendants) with on-demand and scheduled rides between airports, hotels, and crew bases. The company operates a national footprint covering 40+ U.S. airports across Florida, Texas, California, the Northeast, Midwest, Mountain West, and Pacific Northwest, with a single international node in Amsterdam. It runs a fleet of Ford Transit vans (all 2022 or newer, 100% smokefree, refreshed every 24 months) with $5,000,000 Combined Single Limit insurance coverage, uniformed drivers, free in-van WiFi, and 24/7 call center support, including a dedicated Dallas overflow call center for IROP (Irregular Operations) and weather events.

The technology backbone is proprietary software developed and maintained by SkyHop Technologies, consisting of a Crew App (for airline crew to manage pickups, two-way text/voice communication with drivers, view driver profiles, track vans on an interactive map, and rate trips) and a Driver App (for trip management and navigation). The platform integrates third-party GPS monitoring with external on-time verification, forward- and driver-facing event-driven safety cameras with live video feed, and predictive drive-time analytics that feed proactive IROP planning. The company reports more than 98% on-time performance verified through external GPS and completes roughly 500,000 trips annually.

The business model is a B2B2C per-trip transaction: SkyHop contracts with commercial airlines as enterprise customers (Southwest Airlines is a publicly named preferred vendor; Delta Air Lines is a multi-year Delta Star Award nominee) and serves crew members as end users through the app. Pricing is volume- and efficiency-based, with a disclosed Dallas/Love Field rate band of $25 to $75 per trip. The company is privately held and founder-owned (Kristine Scotto, CEO), is WBENC-certified as the only nationally scaled woman-owned crew ground transportation business, and has a 251-500 employee base representing more than 20 nationalities with 75% women in senior staff. As of November 2024, the company faces a Teamsters Local 210 driver strike with allegations of illegal labor practices and union retaliation, which is a material unresolved operational and reputational risk.

Name

SkyHop Global

Legal name

SkyHop Global

Website

https://skyhopglobal.com

Company type

Private

Founded year

2014

Operating status

Operating

Headcount range

251–500 employees

Short description

SkyHop Global is a Fort Lauderdale-based ground transportation company providing airport-to-hotel and crew-base shuttle services for commercial airline crew members across 40+ U.S. airports, using a Ford Transit van fleet and proprietary Crew and Driver apps built by SkyHop Technologies.

Ownership category

akta.pro rank

Product category

Airline Crew Ground Transportation

NAICS

Support Activities for Air Transportation (4881), Taxi and Ridesharing Services (48531)

SIC

Airports, Flying Fields & Airport Terminal Services (4581), Arrangement Of Transportation Of Freight & Cargo (4731)

akta.pro primary industry

Ground Transportation & Transfers Coordination (HSACAKAD)

Keywords

• Airline crew transportation
• Ground transportation services
• Crew shuttle logistics
• Airport crew transport
• Charter crew transport

Headquarters

HQ city

Fort Lauderdale

HQ country

United States

HQ region

North America

Offices7 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Ground Transportation Service: SkyHop Global charges for ground transportation services provided to airline crew members. Rates are dependent on volume of trips and efficiencies. The company operates on a per-trip/transaction basis with airline partners.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels3 records

Core offering

SkyHop Global provides managed ground transportation services for commercial airline crew members, moving pilots and flight attendants between airports, hotels, and crew bases using a national fleet of Ford Transit vans. The service is delivered under B2B contracts with airline partners and accessed by crew members through the proprietary SkyHop Crew App, which enables ride requests, two-way driver communication, real-time van tracking, and driver rating, while drivers use the SkyHop Driver App managed through a global monitoring network with third-party GPS tracking, in-vehicle safety cameras, and predictive drive-time analytics.

Product overview

SkyHop Global operates a unified ground transportation platform for airline crew members, combining a service fleet of Ford Transit vans with a proprietary technology ecosystem developed in partnership with SkyHop Technologies. The platform consists of the core transportation service augmented by the SkyHop Crew App (for airline crew to book, track, and rate rides) and SkyHop Driver App (for drivers to manage trips and navigation). All components share a common data layer with real-time GPS tracking, predictive analytics for drive time, and third-party safety monitoring.

Differentiator

Problem solved

Functional benefit

Brands

• SkyHop Crew App: Mobile application for airline crew members to manage pick ups, communicate with drivers, track van arrival on interactive map, and rate drivers.

Products and services

• SkyHop Global Ground Transportation Service National managed ground transportation service that moves commercial airline crew members (pilots and flight attendants) between airports, hotels, and crew bases using a fleet of Ford Transit vans driven by uniformed SkyHop drivers, delivered under B2B contracts with airline partners and operated at 40+ US airports. The service includes real-time tracking, two-way driver communication, on-time performance above 98%, free in-van WiFi, wheelchair vehicle availability on request, and proactive IROP handling during weather disruptions.
• SkyHop Crew App Mobile application for airline crew members available on the Apple App Store and Google Play Store, allowing crew to request and manage pickups, communicate two-way with drivers via text or voice, view driver profile photos for safety, follow van arrival on an interactive real-time map, and rate drivers after trips.
• SkyHop Driver App Mobile application for SkyHop drivers to manage assigned trips, navigate routes, and communicate with airline crew members through the proprietary SkyHop software ecosystem, supported by a global monitoring network.

Quantifiable outcome

• >98% on-time performance verified through external GPS
• +2 more outcomes

Named customers2 records

Segments2 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability6 records

Feature5 records

Partnerships

One partnership is on record.

• SkyHop TechnologiescoreTechnology or IntegrationSkyHop Technologies creates and maintains proprietary software for SkyHop Global, including the crew app and driver app. The software is monitored through a global network and provides features such as predictive drive time, 2-way communication between drivers and crew members, and real-time tracking.

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Carey International: Global chauffeured transportation company serving corporate clients and airline crew at major US airports; overlaps with SkyHop on chauffeur-driven, app-supported crew logistics and corporate accounts.
• Empire CLS Worldwide Chauffeured Services: Corporate chauffeur and executive car service with significant airport and crew transportation exposure; comparable business model of managed chauffeur fleets serving enterprise accounts with technology-enabled booking and dispatch.
• Boston Coach: Executive ground transportation services with strong presence in corporate and airport crew transfer segments; direct overlap with SkyHop on chauffeured, app-supported, account-managed airport logistics.
• Blacklane: International chauffeur service operating in 50+ countries with significant airport transfer and airline crew-adjacent business; comparable on tech-enabled booking, fleet operations, and premium airport positioning.

Regional players

• Mears Transportation: Florida-headquartered ground transportation company with deep airport and crew transport service in the Orlando region; overlapping on Florida crew ground transportation and shared fleet operations model.
• Reston Limousine: Corporate and government chauffeured transportation company serving the DC metro and major East Coast airports; comparable corporate account-based chauffeured model with airport crew segments.

Broad incumbents

• dnata: Global airport ground services provider (part of Emirates Group) that includes airline crew transportation among its broader ground handling, catering, and ramp services portfolio; overlaps with SkyHop as a broader incumbent in crew ground logistics.
• Menzies Aviation: Global aviation services company providing ground handling, including crew transport, at 200+ airports; broader incumbent offering crew transport as part of a wider airport services suite.

Emerging players

• Wingz: Airport-focused rideshare platform offering pre-scheduled, flat-rate airport rides with driver background checks and tracking — adjacent technology-enabled airport transfer model with overlapping end-user behavior.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about SkyHop Global