Bernalillo County

What Bernalillo County does

Bernalillo County is a county-level government entity in New Mexico, founded in 1852 and headquartered at Alvarado Square (415 Silver SW, Albuquerque). It serves approximately 680,000 residents across five elected commission districts, providing an integrated portfolio of public-safety, behavioral-health, animal-care, housing, planning, permitting, parks, and administrative services through roughly a dozen department modules (Sheriff, Fire & Rescue, Metropolitan Detention Center, Behavioral Health Services, Animal Care Services, Planning & Development Services, Public Works, Parks/Recreation/Open Space, Community Services, Youth Services Center, Emergency Communications, and Economic Development, among others).

The county's technology stack is a platform-plus-modules architecture: a WordPress-based bernco.gov front end (developed with Real Time Solutions and translated via Google Translate across nine languages) that embeds best-of-breed civic-tech integrations including Accela (permits and code enforcement), Tylerhost (clerk and probate records), Workday (HR/recruiting), Bonfire (procurement), iqm2/CivicPlus (agendas and public meetings), OpenGov (financial transparency), ArcGIS/Esri (district maps), PayDici (tax payments), GovDelivery/Granicus (notifications), and GovDeals (surplus auctions). Proprietary features include the OpenGov Financials Dashboard, the BernCo View Transparency Portal, the Accela Citizen Access portal, the MDC Population Dashboard, and a Sole Source Procurement Application enforcing NMSA 1978 Secs. 13-1-126 and 13-1-128. AI/ML capabilities are not present in the disclosed stack.

Revenue mechanics are entirely tax-and-fee-based, with no commercial pricing. Primary streams are property taxes (including a UNMH mill levy), permits/licenses/inspection fees, federal ARPA and opioid-settlement funds, service fees (solid waste, behavioral health, housing, animal care), and investor-relations/debt-issuance proceeds supporting capital projects. The customer base is fundamentally residents and businesses located within the county, supplemented by intergovernmental partners (City of Albuquerque, State of New Mexico, UNMH, APS, ABC Library, YES Housing) and a rotating vendor ecosystem that has historically produced 429 sole-source contracts with 29 pending procurements visible in scraped data.

Name

Bernalillo County

Legal name

Bernalillo County

Website

https://bernco.gov

Company type

Public

Founded year

1852

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Bernalillo County is a county government in New Mexico serving roughly 680,000 residents across five commission districts with integrated public-safety, behavioral-health, housing, animal-care, planning, parks, and administrative services delivered through department modules on bernco.gov.

Ownership category

akta.pro rank

Headquarters

HQ city

Albuquerque

HQ country

United States

HQ region

North America

Offices6 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Property Tax Revenue: Local property taxes are collected by the Treasurer's office and constitute a primary recurring revenue stream, with payment processed through paydici.com and BernCo's online tax portal. Revenue also supports the University of New Mexico Hospital Mill Levy.
2. Permits, Licenses and Inspection Fees: Revenue collected from business registrations, home-based business licenses, building/trade permits, food and pool health permits, and code enforcement activities, processed through Accela Citizen Access.
3. Federal and State Funding (ARPA / Opioid Settlement): Federal American Rescue Plan Act (ARPA) funds and Opioid Settlement Funds are administered by the County and tracked through dedicated dashboards.
4. Service Fees (Solid Waste, Behavioral Health, Housing): Fees generated from county-provided services including solid waste/trash and recycling, behavioral health programs (Detox, CSU, Outpatient, ATP, Mariposa), housing services, and animal care (adoption, microchipping).
5. Investment/Investor Relations Funds: County manages public investment funds through a dedicated Investor Relations function supporting debt issuance and capital project financing.

Pricing tiers

Go-to-market motion2 records

Distribution channels1 record

Marketing channels9 records

Core offering

Bernalillo County provides local government administrative and public services to residents and businesses of Bernalillo County, New Mexico. Its core offerings span public safety (Sheriff, Fire & Rescue, Metropolitan Detention Center, Emergency Communications/911, Emergency Management), community and health services (Animal Care, Behavioral Health, Youth Services, Housing, Senior Services), planning and infrastructure (Permits, Code Enforcement, Public Works, Open Space), parks and recreation, elections, property tax collection, marriage and probate court services, and public financial transparency. Services are delivered through a network of community centers, county offices, and integrated online portals including bernco.gov, Accela, OpenGov Financials, and BernCo View.

Product overview

Bernalillo County operates a unified public-services portal (bernco.gov) built as a platform-plus-modules architecture: a core WordPress-based web platform (developed with Real Time Solutions) that hosts department-specific service modules and embeds best-of-breed civic-tech integrations. The core platform integrates third-party modules including Accela (permits), Tyler Technologies (clerk records), Workday (HR/recruiting), OpenGov (financial transparency), Bonfire (procurement), iqm2 (agendas), GovDelivery (notifications), PayDici (payments), GovDeals (surplus auctions), and ArcGIS/Esri (district maps). Around this core, the county delivers named public-service offerings — Animal Care Services, Department of Behavioral Health Services, Community Services, Parks, Recreation and Open Space, Economic Development, Emergency Communications, Emergency Management, Fire & Rescue, General Services, Metropolitan Detention Center, Open Space, Planning & Development Services, Public Works, Sheriff's Office, Youth Services Center, plus transparency portals BernCo View and OpenGov Financials — which together form the county's service portfolio surfaced through the platform.

Differentiator

Problem solved

Functional benefit

Products and services

• Animal Care Services Department module providing pet adoption, licensing, microchipping clinics, and field animal-services operations for residents of Bernalillo County, with a planned Northeast Animal Care Adoption and Education Center expansion.
• Department of Behavioral Health Services (DBHS) Behavioral-health authority offering prevention, treatment, and crisis-intervention services including the Mobile Crisis Response Team, Addiction Treatment Program, Crisis Stabilization Unit, Detox Program, Mariposa Residential Program, Outpatient Clinic, and Opioid Settlement-funded programs.
• Community Services Department providing cultural, parks, recreation, and community-program services, including senior, youth, and inclusion programming, and the ABC Community School Partnership.
• Parks, Recreation and Open Space Department operating county parks, trails, and open-space properties with recreation programming such as Movies in the Park and youth sports camps for residents.
• Economic Development Department supporting business retention, workforce, and community/economic-development initiatives for local businesses across the county.
• Emergency Communications (Bernalillo County 911) Department operating 911 dispatch, emergency communications, and the BernCo Notify public-alert system for county residents and first responders.
• Emergency Management Department coordinating wildfire preparedness, emergency planning, and disaster response (including the Wildfire Preparedness Town Hall program).
• Fire & Rescue Department delivering fire suppression, rescue, and emergency-medical services across unincorporated areas and contract service zones of Bernalillo County.
• General Services / Procurement Department handling procurement, surplus-property auctions, and operational logistics, using Bonfire Hub for solicitations and GovDeals for surplus auctions for vendors and county operations.
• Metropolitan Detention Center County jail facility providing inmate custody, programs, inmate money services, and an MDC Population Dashboard, with oversight by the Detention Facility Management Oversight Advisory Board.
• Open Space Program acquiring and stewarding natural, agricultural, and cultural open-space lands and trails, surfaced through ArcGIS-based parcel maps.
• Planning & Development Services Department responsible for permitting, zoning, building, and code-enforcement, delivered through an embedded Accela civic platform for residents, businesses, and contractors.
• Public Works Department managing roads, traffic-signal operations, infrastructure projects, right-of-way maintenance, solid waste/trash and recycling services, graffiti removal, and wastewater reporting.
• Sheriff's Office (BCSO) Primary county law-enforcement agency providing patrol, investigations, community-policing services, and the Sheriff's Citizen Academy, plus public warrant and custody list lookup.
• Youth Services Center Department operating juvenile-detention and youth-intervention programming, including structured activities such as the YSC Choir program and Youth Sports Commission certification.
• OpenGov Financials Public financial-transparency portal surfacing county budget, revenue, expenditure, position counts, tax dollars at work, county checkbook, and credit card transactions powered by OpenGov, supported by the Operations Excellence Office.
• BernCo View Public-facing transparency dashboard delivering county employee information, employee salaries, campaign contributions, contracts, credit card usage, public information requests, legislative priorities/lobbyists, and opioid-settlement spend visualization to residents.

Quantifiable outcome

• Operates 5 county commission districts with elected representation
• +2 more outcomes

Named customers12 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration12 records

Feature5 records

Partnerships

15 partnerships are on record, tiered minor, core, moderate and flagship.

• Cumulus Radio GroupminorGTM or Marketing PartnerSole source contract for "Safe Ride Services with Advertising" with Social Services Contracts / Special Projects / ABC Community Schools. Posted 2026-05-07 at $125,000, one-year term, status pending. Address: 500 4th NW, 5th Floor, Albuquerque, NM. Vendor provides safe-ride services bundled with advertising inventory for county community initiatives.
• Esparza Advertising Inc.minorGTM or Marketing PartnerSole source contract for "2026 Primary Election Advertising and Mail" with the County Clerk. Posted 2026-04-10 at $150,000, one-time purchase, status pending. Address: 423 Copper Ave NW. Vendor provides advertising and mailing services to support voter outreach.
• Albuquerque Public SchoolscoreStrategic or Co-development PartnerSole source contract for "Resource Teacher per Federal Grant" with Community Services Division, posted 2025-08-06 at $80,000, one-year term, status pending. Address: 6400 Uptown Blvd NE. APS is also the central partner in the County's ABC Community School Partnership.
• Justice Benefits, Inc.minorImplementation/ SI/ Consulting PartnerSole source contract for "Claims Preparation for SCAAP" with the Metropolitan Detention Center. Posted 2025-07-22 at $112,367, one-year term, status pending. Address: 1711 East Belt Line Rd., Coppell, TX 75019. Vendor prepares State Criminal Alien Assistance Program claims to recover federal funds.
• Peifer, Hanson, Mullins & Baker, P.A.moderateImplementation/ SI/ Consulting PartnerSole source contract for "Litigation Services" with the County Legal department. Posted 2025-07-15 at $299,999, one-year term, status pending. Address: 20 First Plaza NW, Ste. 725, Albuquerque, NM. Law firm provides specialized litigation services to the County.
• The Nature ConservancymoderateStrategic or Co-development PartnerTwo sole source contracts awarded: "Environmental Services / Watershed Restoration" with Technical Services (2026-04-24, $20,000, one year) and "Stream Restoration and Outreach" with Natural Resources Services (2025-12-30, $20,000, one year). Address: 1613 Paseo de Peralta, Ste 200, Santa Fe, NM. TNC delivers environmental and watershed work.
• Insight AlliesminorImplementation/ SI/ Consulting PartnerAwarded sole source contract "Insight Allies FY26" with Community Services Division, awarded 2026-04-09 at $70,000, one year. Address: 3204 Camino de la Sierra NE. Provides specialized community-services consulting.
• Trust for Public LandsmoderateStrategic or Co-development PartnerAwarded sole source contract "Trust for Public Lands Reports" with Parks & Recreation, awarded 2026-01-26 at $250,000, one year. Address: 607 Cerrillos Road, Suite F-1, Santa Fe, NM. Supports parks planning, public-land access, and reporting initiatives.
• City of AlbuquerqueflagshipStrategic or Co-development PartnerLong-standing intergovernmental partnership: co-runs the Albuquerque/Bernalillo County Government Commission and the Albuquerque Bernalillo County Library Advisory Board; co-produces the free Movies in the Park summer series; co-developed West Mesa Ridge Phase A affordable housing with YES Housing and the State of New Mexico, bringing 250+ units and an early childhood center.
• State of New MexicoflagshipStrategic or Co-development PartnerState-government partner on the West Mesa Ridge Phase A affordable housing groundbreaking alongside City of Albuquerque and YES Housing; collaborates on DWI Planning Council, legislative priorities, and Opioid Settlement Fund programming.
• YES HousingmoderateStrategic or Co-development PartnerNon-profit co-developer on West Mesa Ridge Phase A — an affordable housing community delivering 250+ units and an early childhood education center, with groundbreaking co-hosted by Bernalillo County, City of Albuquerque, and State of New Mexico.
• University of New Mexico Hospital (UNMH)flagshipStrategic or Co-development PartnerUNMH is supported by a dedicated County mill levy collected by the Treasurer; lease agreement and budget are reviewed in dedicated UNMH Budget Work Sessions and Lease Agreement pages. The Metropolitan Detention Center Healthcare Authority coordinates inmate medical services.
• Albuquerque Bernalillo County Library (ABC Library)moderateStrategic or Co-development PartnerJoint library system with the City of Albuquerque; governed with community input via the Albuquerque/Bernalillo County Library Advisory Board; provides catalog and youth/summer reading programs referenced on the County site.
• Glasheen, Valles & Inderman Injury LawyersminorGTM or Marketing PartnerSponsor of the annual Movies in the Park summer series; acknowledged by the County in program messaging and trailers on bernco.gov and YouTube.
• New Mexico United (soccer team)minorGTM or Marketing PartnerCo-branded public-service collaboration on firework safety ("Putting out the Spark") featured on the County's YouTube channel and blog.

Scale indicators6 records

Recent moves9 records

Expansion highlights6 records

Others

• Albuquerque Public Schools: Partner in the ABC Community School Partnership; comparable as a large public-sector entity in the same geography, useful for capital-project and procurement benchmarking.
• University of New Mexico Hospital (UNMH): Supported by a County mill levy; comparable as a flagship public-sector partner whose lease, budget, and mill-levy dynamics are directly tied to County revenue.
• Bernalillo County Sheriff's Office: Elected constitutional office within the county; comparable to sheriff's offices in peer NM counties for staffing, detention, and public-safety scale benchmarking.

Broad incumbents

• City of Albuquerque: Municipal government co-delivering overlapping services (library, parks, public safety coordination) within the same geography; a co-producer and intergovernmental partner rather than a substitute.

Direct peers

• Sandoval County: Adjacent county in the Albuquerque metro with overlapping service delivery responsibilities, joint public-sourcing partners (UNMH, State of NM), and similar tax base dynamics.
• Santa Fe County: Neighboring NM county operating analogous public-service modules (planning, animal care, behavioral health, public works) with similar population scale and statutory framework.
• Doña Ana County: Another New Mexico county government delivering comparable public safety, permitting, and community services; useful peer for benchmarking service portfolio, transparency tooling, and procurement scale within NM.

Regional players

• Valencia County: Adjacent NM county with comparable rural/unincorporated service mix; relevant peer for benchmarking service delivery in lower-density unincorporated areas.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/BernCounty
• YouTubeyoutube.com/channel/UCAKt5BZwiEUsv7sfIuPVDFQ
• Facebookfacebook.com/BernalilloCounty
• LinkedInlinkedin.com/company/bernalillo-county
• Instagraminstagram.com/berncounty

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles11 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Bernalillo County