Western Reserve Hospital

What Western Reserve Hospital does

Western Reserve Hospital is a for-profit, physician-owned and operated acute-care community hospital headquartered at 1900 23rd Street in Cuyahoga Falls, Ohio, founded in 2009 by Western Reserve Hospital Partners. The hospital provides comprehensive general and acute care across medicine, surgery, emergency services (including a Level III Trauma Center and 24/7 Right Now Care ED), critical care, and physical rehabilitation, with 30+ specialty service lines spanning bariatric surgery, cardiology with a Cardiac Catheterization Lab, orthopedics (Joint Academy), pain medicine, sleep medicine, sports medicine, urology, telehealth, and women's health. Its core technology stack centers on a 2,000-square-foot Simulation Medicine Program (Metiman simulators, NOELLE OB simulator, DART SIM, laparoscopic and temporal bone trainers, cadaver lab), patient-facing digital portals (FollowMyHealth hospital portal and Healow physician portal), telehealth platforms, and an on-site independent New Choice Pharmacy offering bedside prescription delivery.

The hospital operates a hybrid direct-to-patient revenue model, generating income primarily through insurance reimbursements across commercial payers (Aetna, Anthem, Cigna, Medical Mutual, United Healthcare), Medicare, Medicaid, Workers' Compensation, and Marketplace plans, supplemented by procedure-based billing for specialty services and transaction-fee revenue from the pharmacy. It sells directly to consumers (patients) through its ED, outpatient specialty clinics, telehealth, and inpatient services, with no public pricing and no employer or payer as a concentration anchor. The hospital is led by President and CEO Robert A. Kent, Jr., DO, with Wendy Lovrak as Director of Quality & Patient Safety and Heather Milicevic as VP and CHRO, supported by a physician-ownership model that the company describes as the only full-service physician-owned and operated hospital in Northeast Ohio. Its go-to-market relies on community engagement (Doctor's Order restaurant partnerships, Local Artist Gallery, wellness lectures, health fairs), social media presence across Facebook, Twitter, LinkedIn, and Instagram, and a portfolio of 2025 quality designations including Healthgrades Outstanding Patient Experience Award, CHIME Digital Health Most Wired Level 7, CMS 5-Star rating, AHA Get With The Guidelines Stroke Gold Plus, and the 12th consecutive NorthCoast 99 workplace award.

Name

Western Reserve Hospital

Legal name

Western Reserve Hospital

Website

https://westernreservehospital.org

Company type

Private

Founded year

2009

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Western Reserve Hospital is a physician-owned community hospital in Cuyahoga Falls, Ohio, providing acute, emergency, and 30+ specialty services including bariatric surgery, cardiology, orthopedics, and telehealth to Northeast Ohio residents. Founded in 2009, it operates a Level III Trauma Center and digital patient portals.

Ownership category

akta.pro rank

Product category

Community Acute Care Hospital

NAICS

General Medical and Surgical Hospitals (6221)

SIC

Services-General Medical & Surgical Hospitals, Nec (8062)

akta.pro primary industry

Community & Regional General Hospitals (HLAFAAAB)

Keywords

• Acute care hospital
• Emergency medical services
• Bariatric surgery center
• Cardiac care services
• Orthopedic surgery services

Headquarters

HQ city

Cuyahoga Falls

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Patient Care Services: Acute care hospital providing comprehensive healthcare services in medicine, surgery, emergency care, critical care and specialty treatment services. Revenue generated through insurance reimbursements, Medicare/Medicaid, and direct patient payments.
2. Specialty Medical Services: Specialty services including bariatric surgery, cardiology, orthopedics, pain medicine, urology, and various outpatient clinics generating revenue through procedure-based billing.
3. New Choice Pharmacy: On-site independent pharmacy offering prescription medications and over-the-counter products. Delivers homegoing prescriptions to bedside and provides pharmacist consultations.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels6 records

Core offering

Western Reserve Hospital is a physician-owned community hospital providing general and acute care services including emergency medicine, surgery, specialty care (cardiology, orthopedics, bariatrics, sleep medicine, pain medicine, sports medicine), diagnostic imaging, laboratory, pharmacy, and rehabilitation. The hospital operates a 24/7 Level III Trauma Center (Right Now Care), specialty outpatient clinics, telehealth services, and a Simulation Medicine Program for resident education.

Product overview

Western Reserve Hospital is a physician-owned and operated community hospital in Northeast Ohio offering a comprehensive portfolio of healthcare services centered on 100% patient-centered care. The hospital provides emergency services through Right Now Care (24/7 emergency care), specialty surgical services including bariatric surgery and orthopedics, diagnostic services through cardiology, radiology, laboratory, and sleep medicine. Key patient-facing digital products include two patient portals (FollowMyHealth and Healow) providing 24-hour access to health records, and New Choice Pharmacy offering on-site prescription services. The hospital also operates a Simulation Medicine Program for medical education and training.

Differentiator

Problem solved

Functional benefit

Products and services

• Right Now Care (Emergency Department)

Quantifiable outcome

• Highest ranking in 'likelihood to recommend' category in Hospital Consumer Assessment of Healthcare Providers and Systems
• +2 more outcomes

Named customers2 records

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

Feature3 records

Partnerships

Four partnerships are on record, tiered core and minor.

• Superior Health Quality AlliancecoreStrategic or Co-development Partner · 1 June 2026Collaboration with Superior Health Quality Alliance (QIN-QIO) to strengthen healthcare quality, improve patient outcomes, and support evidence-based practices. Partnership focuses on quality improvement initiatives to enhance care coordination, reduce preventable harm, and support healthcare providers in delivering high-value, patient-centered care. Serves six states in Great Lakes Region including Illinois, Indiana, Michigan, Minnesota, Ohio, and Wisconsin.
• Western Reserve Hospital PartnerscoreStrategic or Co-development PartnerPhysician-owned entity that formed Western Reserve Hospital in 2009. The hospital is owned and operated by physicians in the community, representing the foundational partnership structure of the organization.
• Doctor's Order Restaurant PartnersminorGTM or Marketing PartnerCommunity health initiative partnering with local restaurants including Bellacino's of Stow, Dontino's, The Kitchen on Front Street, Laziza, and Leonardo's Pizza to feature heart-healthy menu options. Physicians and nutritionists at Western Reserve Hospital work with restaurants to hand-select healthy entrees benefiting heart health.
• City of Cuyahoga Falls, Fire and Police Departments, Local SchoolsminorStrategic or Co-development PartnerCollaboration on 'Not Me, I'm Drug Free' anti-drug prevention program launched in May 2014. Partners include Mayor's office, Cuyahoga Falls Police, Fire and School District, and Woodridge Local Schools. Program educates children about dangers of methamphetamine and heroin addiction.

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Summa Health: Akron, OH-based integrated nonprofit health system with a comparable community-hospital footprint and similar mix of acute care, emergency, cardiology, and orthopedic services serving the same Northeast Ohio market as Western Reserve Hospital.
• Cleveland Clinic Akron General: Akron-based community hospital within the Cleveland Clinic system offering similar acute care, emergency, bariatric, and specialty services in the immediate Cuyahoga Falls/Summit County market, functioning as the closest direct regional peer.

Broad incumbents

• Cleveland Clinic: Dominant regional academic health system operating multiple hospitals and specialty institutes across Northeast Ohio, competing directly with WRH for tertiary referrals and employed physicians in cardiology, orthopedics, and emergency care.
• University Hospitals (Cleveland): Large regional nonprofit health system with hospitals and outpatient centers across Northeast Ohio, including community hospitals in adjacent counties that overlap WRH's catchment for emergency, cardiac, and orthopedic services.
• MetroHealth System: Public academic health system anchored in Cleveland with hospitals and outpatient sites throughout Northeast Ohio, providing a comparable full-service acute care portfolio (emergency, trauma, bariatric, cardiology) competing for the same regional patient base.
• HCA Healthcare: Nation's largest for-profit hospital operator with a broad portfolio of community and specialty hospitals; relevant as a benchmark for for-profit physician-ownership economics, growth strategy, and capital structure that could inform WRH's strategic options.
• Tenet Healthcare: Large for-profit hospital and ambulatory operator with a portfolio of community acute care hospitals and USPI outpatient surgery centers, comparable in ownership profile and outpatient/specialty service mix to WRH.
• Universal Health Services: For-profit hospital operator with community acute care and behavioral health facilities, relevant for benchmarking physician-engagement, quality program execution, and outpatient/ambulatory growth at scale.

Regional players

• Aultman Hospital: Stark County community hospital system south of Cuyahoga Falls offering comparable community hospital service lines (emergency, cardiology, orthopedics, bariatrics) and competing for tertiary referrals from neighboring counties in Northeast Ohio.
• UH Lake Health: Multi-site community hospital system in Lake and eastern Cuyahoga counties now within the University Hospitals network, offering similar community-level acute, emergency, and specialty care on the fringes of WRH's geographic catchment.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/WRHosp
• Facebookfacebook.com/westernreservehospital
• LinkedInlinkedin.com/company/western-reserve-hospital
• Instagraminstagram.com/westernreservehospital

Compliance11 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Western Reserve Hospital