Cleveland Clinic Akron General

What Cleveland Clinic Akron General does

Cleveland Clinic Akron General (CCAG) is a full-service acute care hospital located at 1 Akron General Avenue in Akron, Ohio, serving Akron and surrounding Summit County communities. The facility operates as a wholly-owned subsidiary of The Cleveland Clinic Foundation, a non-profit integrated health system founded in 1921 that acquired Akron General in 2015. CCAG provides a full spectrum of medical specialties including emergency care, surgical services, diagnostic imaging, laboratory services, maternity care, cancer treatment, and cardiac care, and has maintained ANCC Magnet Recognition Program status from the American Nurses Credentialing Center continuously since 2013.

The hospital's technology platform is anchored by Epic's MyChart patient portal, which provides 24/7 access to electronic medical records, appointment scheduling, prescription renewals, test results, secure provider messaging, and bill payment. This is supplemented by the MyClevelandClinic mobile application (available on iOS and Android), which extends MyChart functionality with on-demand Express Care virtual visits, PreCheck-In, Mobile Check-In, and MyChart Bedside for inpatient stays. Virtual care offerings include Express Care on-demand virtual visits, Scheduled Virtual Visits, Virtual Primary Care, and Virtual Pediatric Primary Care delivered via Zoom-powered video. The facility participates in five Health Information Exchanges — Epic Care Everywhere, Ohio Health Information Partnership (Clinisync), Carequality Exchange, TEFCA, and Florida HIE (CRISP Shared Services) — for cross-organizational patient record sharing, with optional consumer health device integration via Apple HealthKit and Google Fit.

The revenue model is transaction-based across multiple streams: hospital and medical services, outpatient and clinic services, and virtual care services, all billed through insurance carriers, Medicare, Medicaid, and patient self-pay with available financial assistance. Customer segments are primarily the general patient population of Summit County for acute, emergency, and specialty care, with secondary segments including healthcare providers seeking coordinated referral services. Beyond clinical services, CCAG operates Global Patient Services for international patients and offers Arts & Medicine programs (Art Therapy, Music Therapy, Pet Therapy), Integrative Medicine, and cancer wellness programs (Reflections Wellness, Yoga) that extend the service portfolio. Go-to-market is direct-to-consumer via the hospital facility, MyChart/phone scheduling, and physician referrals, supplemented by Cleveland Clinic's broad content marketing and social media presence.

Name

Cleveland Clinic Akron General

Legal name

The Cleveland Clinic Foundation

Website

https://akrongeneral.org

Company type

Private

Founded year

1921

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Cleveland Clinic Akron General is a full-service acute care hospital in Akron, Ohio, serving Summit County residents as part of The Cleveland Clinic Foundation's integrated health system, offering comprehensive medical specialties alongside MyChart-based virtual care and digital patient engagement tools.

Ownership category

akta.pro rank

Product category

Hospital and Acute Care Services

NAICS

General Medical and Surgical Hospitals (62211)

SIC

Services-General Medical & Surgical Hospitals, Nec (8062)

akta.pro primary industry

Ambulatory Specialty Clinics (Multi-Specialty & Single-Specialty) (HLAFABAA)

Keywords

• Acute care hospital
• Outpatient specialty care
• Telehealth virtual visits
• Emergency medical services
• Patient portal MyChart

Headquarters

HQ city

Akron, Ohio

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales, Others

Revenue model

1. Hospital and Medical Services: Acute care hospital services including emergency care, surgical services, diagnostic imaging, laboratory services, and specialty medical care. Revenue generated through insurance billing, Medicare/Medicaid, and patient payments
2. Outpatient and Clinic Services: Outpatient specialty clinics, diagnostic services, and procedural care delivered at Akron General facilities, billed through standard medical insurance models
3. Virtual Care Services: Telehealth and virtual visit services including Express Care virtual visits and scheduled video appointments, covered by insurance similar to in-person visits

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels9 records

Core offering

Cleveland Clinic Akron General is a full-service acute care hospital providing a complete spectrum of medical specialties, 24/7 emergency services, inpatient and outpatient surgical care, diagnostic imaging, laboratory services, and preventive care to Akron and Summit County, Ohio. It complements in-person care with digital services including the MyChart patient portal (licensed from Epic Systems), the MyClevelandClinic mobile app, and a suite of virtual visit options (Express Care on-demand, scheduled, and virtual primary/pediatric care).

Product overview

Cleveland Clinic Akron General is a full-service hospital offering comprehensive medical specialties and programs. The organization provides a multi-channel care delivery platform combining in-person hospital services with digital health offerings including MyChart patient portal (licensed from Epic Systems), MyClevelandClinic mobile app, and Virtual Visits (Express Care on-demand, Scheduled, Virtual Primary Care, and Virtual Pediatric Primary Care). Additional services include Language Access Services with interpreters, Global Patient Services for international patients, and Arts & Medicine programs including Art Therapy, Music Therapy, Pet Therapy, and wellness programs like Integrative Medicine and the Reflections Wellness Program at Taussig Cancer Center. Patient engagement features include MyChart Bedside for hospital stays, PreCheck-In, and Mobile Check-In.

Differentiator

Problem solved

Functional benefit

Products and services

• Akron General Medical Center Full-service acute care hospital at 1 Akron General Ave., Akron, Ohio, providing a comprehensive spectrum of medical specialties and programs to meet patient needs in Akron and Summit County.
• Express Care Virtual Visits
• Scheduled Virtual Visits Pre-scheduled video appointments with primary care physicians or specialists for follow-up visits, pre/post-surgery consultations, pregnancy care, medication reviews, and genetic counseling.
• Virtual Primary Care Virtual primary care visits for patients residing in Ohio, providing continuing care with a team of healthcare providers; available Monday through Friday, 8 a.m. to 5 p.m.
• Virtual Pediatric Primary Care Virtual pediatric care for children from home, suitable for conditions such as fever, sore throat, allergies, colds, coughs, and prescription refills; can be scheduled via phone or MyChart.
• MyChart Patient Portal Secure online patient portal (licensed from Epic Systems Corporation) providing 24/7 access to portions of the electronic medical record for scheduling appointments, viewing test results, messaging providers, renewing prescriptions, and paying bills.
• MyClevelandClinic Mobile App Mobile application combining MyChart features with additional services including on-demand Express Care virtual visits; available for iOS and Android devices via the Apple App Store and Google Play Store.
• Language Access Services Free interpreter services for non-English speakers available 24/7 in hospitals and by phone, including ASL (American Sign Language) interpreters with on-site and video remote interpreting (VRI) options.
• Global Patient Services Comprehensive services for international patients including dedicated account managers, appointment coordination, interpretation services, and financial counseling; representatives available in multiple countries (Cleveland, Florida, London, Toronto, Abu Dhabi).
• Virtual Second Opinions Remote expert medical consultations for patients seeking guidance on conditions, treatments, or procedures from anywhere in the world.
• Integrative Medicine Combines conventional Western medicine with alternative treatments including acupuncture, chiropractic services, reiki, guided imagery, massage therapy, nutrition, yoga, and stress reduction techniques.
• Art Therapy Mental health service using creative art-making to improve physical, mental, and emotional well-being; available for inpatients and outpatients at multiple Cleveland Clinic locations.
• Music Therapy Clinical use of music interventions by credentialed professionals to accomplish individualized therapeutic goals such as decreasing anxiety, pain, and stress while improving coping skills; available for inpatients and outpatients.
• Pet Therapy Certified therapy dogs and volunteer handlers visit children's hospital, nursing units, cancer center, and surgical family lounge to provide stress relief, comfort, and socialization.
• Reflections Wellness Program Complementary therapies for cancer patients including reiki, guided imagery, reflexology, facials, makeup consultations, and oncology massage, located at Taussig Cancer Center.
• Yoga at Taussig Cancer Center Free yoga classes for cancer patients and their families, taught by a certified yoga instructor and registered nurse; classes held Tuesdays and Thursdays on the fifth floor of Taussig Cancer Center.

Quantifiable outcome

• Magnet Recognition maintained for over 10 years

Named customers3 records

Segments2 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

Feature3 records

Partnerships

Six partnerships are on record, tiered core.

• Epic Care EverywherecoreTechnology or IntegrationHealth information exchange partnership enabling secure electronic access to patient records across Epic-connected healthcare organizations for treatment, payment, and care coordination purposes
• Ohio Health Information Partnership (Clinisync)coreTechnology or IntegrationOhio-based health information exchange participation through Clinisync, enabling secure sharing of patient health information across Ohio healthcare providers
• Carequality ExchangecoreTechnology or IntegrationNational health information exchange framework enabling interoperability and data sharing between healthcare organizations across the care continuum
• Trusted Exchange Framework and the Common Agreement (TEFCA)coreTechnology or IntegrationFederal health information exchange framework supporting nationwide interoperability and secure health data sharing between healthcare entities
• Florida HIE (CRISP Shared Services)coreTechnology or IntegrationFlorida health information exchange partnership for sharing medical records with other healthcare providers, particularly serving Florida patient population
• Global Healthcare Accreditation (GHA)coreStrategic or Co-development PartnerCleveland Clinic received 'Accreditation with Excellence' for medical travel services, demonstrating policies and procedures designed to enhance patient experience across treatment journeys

Scale indicators3 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Summa Health: Akron-based integrated non-profit health system that is Akron General's closest direct competitor for inpatient, outpatient, and emergency services in Summit County. Overlapping service lines, similar Magnet-equivalent designations, and identical patient population make it the most directly comparable peer.

Broad incumbents

• AdventHealth: Large non-profit, faith-based health system operating hospitals across multiple U.S. states. Comparable as a multi-region, full-service non-profit acute-care operator with strong ambulatory growth, Magnet culture, and integrated virtual-care capabilities. Broader-incumbent analog rather than direct Ohio market competitor.
• Trinity Health: One of the largest non-profit Catholic health systems in the U.S., with Mount Carmel Health as its Ohio affiliate. Comparable as a multi-state, non-profit, full-service hospital operator with similar regulatory, compliance, and capital-constraints profile to Cleveland Clinic Akron General.
• OhioHealth: Large non-profit Ohio-based health system operating multiple hospitals across central and northern Ohio. Comparable as a multi-hospital, non-profit, full-service acute-care operator with strong Magnet heritage and integrated digital health programs; serves overlapping patient populations in Ohio.
• HCA Florida Healthcare (HCA Healthcare): Large for-profit hospital operator with significant Florida presence that overlaps with Cleveland Clinic's Florida footprint. Comparable in acute-care service mix and digital/virtual-care investment, but operates under for-profit incentives and a different capital structure than Akron General's non-profit model.
• ProMedica: Non-profit integrated health system with multiple hospitals and ambulatory sites across Ohio and the Midwest. Comparable as a regional non-profit acute-care system with similar payer mix, Magnet aspirations, and integrated care delivery model.
• University Hospitals Cleveland Medical Center: Large Cleveland-based non-profit academic health system operating across Northeast Ohio. Comparable in scope (multi-specialty inpatient + outpatient + digital), patient demographic, and Cleveland Clinic-system rivalry. Functions as a broader-incumbent regional peer rather than a direct Akron market competitor.
• Cleveland Clinic (Main Campus & System): The parent organization and operator of Akron General. As the broader Cleveland Clinic system it is the closest analog in size, brand, Magnet and GHA recognition, and digital platform (MyChart, virtual visits). Its flagship campus competes with Akron General for tertiary referrals from the same regional catchment.

Regional players

• Kettering Health: Non-profit, faith-based health system operating multiple hospitals primarily in the Dayton, Ohio region. Comparable as a multi-hospital Ohio non-profit with acute, ambulatory, and digital service lines; functions as a regional peer rather than direct Akron competitor.
• Mount Carmel Health System (Trinity Health): Columbus, Ohio-based non-profit acute-care system, part of Trinity Health. Comparable in scale and non-profit acute-care delivery, but operates primarily in central Ohio rather than Northeast Ohio. Regional peer with similar Magnet-style quality designations.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xtwitter.com/clevelandclinic
• YouTubeyoutube.com/user/clevelandclinic
• Facebookfacebook.com/clevelandclinic
• LinkedInlinkedin.com/company/akron-general
• Instagraminstagram.com/clevelandclinic
• Pinterestpinterest.com/clevelandclinic

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries1 record

Funding overview

Funding rounds

Investors

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M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Cleveland Clinic Akron General