CI Technologies

What CI Technologies does

CI Technologies, operating commercially as Versaterm, is a privately held Canadian-headquartered software vendor focused exclusively on public safety agencies. The company sells a cloud-based, integrated suite spanning computer-aided dispatch (Versaterm CAD), records management (Versaterm RMS), drone operations (Versaterm DroneSense with native CAD integration), community engagement (CommunityConnect, CommunityReport, Public Portal), professional standards and early intervention (IAPro, BlueTeam, EIPro), responder wellness (Mindbase), digital evidence and body-worn/in-vehicle cameras (Visual Labs, Visual Labs DEMS), forensics, investigations, school safety, and jail management. The platform is sold across six named verticals: law enforcement, fire & EMS, emergency communication centers (ECCs/PSAPs), crime labs, schools and education, and court systems, with named municipal customers including the City of Santa Monica, Marana Police Department, Oro Valley Police Department, and Sumner County Sheriff's Office.

The underlying architecture is cloud-native with native interoperability between modules — for example, DroneSense feeds live aerial video into the CAD interface, and Visual Labs DEMS connects to RMS — which is the company's principal technical differentiator versus point-product competitors. The portfolio also includes an AI-powered call triage module (CallTriage) for non-emergency request management, and operational intelligence modules (OpsIntel for Patrol and Criminal Intelligence, Athena) that surface insights from real-time agency data.

Versaterm makes money through subscription-based software licenses sold on a quote-based enterprise model to government agencies, with support for federal grants and procurement funding available to buyers. Go-to-market is direct enterprise field sales supplemented by industry-association partnerships (Major Cities Chiefs Association, Major County Sheriffs Association) and annual users conferences in Ottawa and Phoenix. The firm claims 47+ years of operating history, is privately held with no disclosed investors or revenue figures, and is reported at 11-50 employees — a figure that is likely understated given the product breadth and customer footprint described. No funding rounds, M&A, or leadership changes were disclosed in the available data.

Name

CI Technologies

Legal name

Versaterm

Website

https://ci-technologies.com

Company type

Private

Founded year

1979

Operating status

Operating

Headcount range

11–50 employees

Short description

CI Technologies, operating as Versaterm, sells a cloud-based, integrated public safety software suite — including CAD, RMS, drone operations, community engagement, professional standards, and AI-powered call triage — to government agencies in law enforcement, fire & EMS, ECCs/PSAPs, crime labs, schools, and courts, primarily in North America, on a subscription model.

Ownership category

akta.pro rank

Product category

Public Safety Software

NAICS

Software Publishers (5132)

SIC

Services-Computer Programming Services (7371)

akta.pro primary industry

Responsible AI, Security & Privacy Platforms (Safety, Guardrails, PII) (HDAEANAG)

akta.pro secondary industry

Critical Infrastructure Protection (CIP) & NERC-CIP Compliance (HDADAJAC)

Keywords

• Public safety software
• Computer-aided dispatch
• Records management system
• Law enforcement technology
• Emergency response platform

Headquarters

HQ city

Vancouver

HQ country

Canada

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Software Platform Subscriptions: Cloud-based software solutions sold to government agencies with subscription pricing models. Solutions include CAD, RMS, community engagement platforms, and professional standards tools.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels10 records

Core offering

CI Technologies, operating commercially as Versaterm, develops and sells a cloud-based public safety software platform for government agencies. The platform centers on Computer-Aided Dispatch (CAD) and Records Management (RMS) and extends through a suite of integrated modules covering drone operations, community engagement, professional standards, responder wellness, digital evidence, forensics, and school safety. Solutions are sold on a subscription basis to law enforcement, fire and EMS, emergency communication centers, crime labs, schools, and court systems.

Product overview

Versaterm is a unified public safety platform offering a comprehensive suite of integrated software solutions for government agencies. The platform is built around Versaterm CAD as the core dispatch and response coordination engine, supplemented by Versaterm RMS for records management, and extends through specialized modules for drone operations (DroneSense), community engagement (CommunityConnect, CommunityReport, Public Portal), professional standards (IAPro, BlueTeam), responder wellness (Mindbase, EIPro), digital evidence (Visual Labs, Visual Labs DEMS), forensics, and school safety. The platform serves law enforcement, fire and EMS, ECCs and PSAPs, crime labs, schools, and court systems. Key AI-enabled capabilities include CallTriage for AI-powered call triage and wellness tools for communication centers.

Differentiator

Problem solved

Functional benefit

Brands

• Versaterm CAD: Computer-Aided Dispatch system for emergency response coordination
• Versaterm RMS
• Versaterm DroneSense
• Versaterm IAPro
• Versaterm Mindbase
• Versaterm CommunityConnect
• Versaterm CommunityReport
• Versaterm CallTriage
• Versaterm BlueTeam
• Versaterm Visual Labs
• Versaterm EIPro

Products and services

• Versaterm CAD Cloud-based Computer-Aided Dispatch system that enables dispatchers to deploy resources and coordinate emergency responses with real-time information sharing between dispatch and field operations, for law enforcement, fire and EMS agencies.
• Versaterm RMS Records Management System that reduces manual effort, strengthens accuracy, and ensures reliable information is available from patrol through command, for law enforcement agencies.
• Versaterm DroneSense Drone operations platform delivering real-time aerial awareness, enabling agencies to deploy aerial view quickly and share across teams for safer decision-making, with native integration into Versaterm CAD.
• Versaterm CommunityConnect Community engagement platform enabling consistent agency communication and providing easy ways for the public to engage with public safety services, building trust while reducing demand on frontline resources.
• Versaterm CommunityReport Community-facing reporting tool for public safety agencies to share information and updates with residents.
• Versaterm CallTriage AI-powered call handling solution that manages non-emergency requests, helping communication centers handle growing call volumes with limited staffing.
• Versaterm Visual Labs Body-worn and in-vehicle camera solution for law enforcement recording and documentation.
• Versaterm Visual Labs DEMS Digital Evidence Management System for managing and organizing digital evidence from cameras and other sources.
• Versaterm IAPro Professional standards and accountability platform helping agencies address concerns fairly, identify patterns early, and support accountability with transparency.
• Versaterm Mindbase Responder health and wellness platform helping agencies support personnel well-being and sustain performance over time.
• Versaterm BlueTeam Professional standards tool supporting oversight that protects the community, agency, and personnel.
• Versaterm EIPro Responder wellness and early intervention tool for supporting public safety personnel.
• Versaterm Adashi C&C Command and control solution for emergency operations.
• Versaterm Athena Public safety intelligence and analytics platform.
• Versaterm CaseWorX for Schools Case management and reporting solution designed specifically for school safety and education environments.
• Versaterm Document Conversion Solution for digitizing paper records and freeing up storage space in public safety agencies.
• Versaterm Forensics Forensic analysis and investigation tool for crime labs and forensic units.
• Versaterm FocalPoint Investigation and case management solution for law enforcement operations.
• Versaterm Komlog Logging and documentation solution for public safety operations.
• Versaterm MakeNote Note-taking and documentation tool for field personnel.
• Versaterm OpsIntel Operational intelligence solution providing real-time awareness for patrol and criminal intelligence operations, including pattern identification and investigative analytics.
• Versaterm Public Portal Public-facing web portal for community access to public safety services and information.
• Komutel Komand911 911 command and communication solution offered in partnership with Komutel.
• Emergency Call Handling Comprehensive emergency call taking and processing system for PSAPs and emergency communication centers.
• Jail Management Inmate management and jail operations solution for correctional facilities.
• School Safety Integrated safety solutions for schools including incident reporting and management.
• Professional Standards Training Training program for professional standards and accountability practices for public safety agencies.

Quantifiable outcome

• Versaterm OpsIntel helped remove suspected sex offender from the streets of Tampa

Named customers4 records

Segments6 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature22 records

Partnerships

Two partnerships are on record, tiered core.

• Major Cities Chiefs AssociationcoreStrategic or Co-development PartnerVersaterm is proud of its partnership with the Major Cities Chiefs Association, demonstrating close collaboration with the public safety community at the leadership level.
• Major County Sheriffs AssociationcoreStrategic or Co-development PartnerVersaterm maintains a partnership with the Major County Sheriffs Association, supporting sheriffs' offices nationwide with technology solutions.

Scale indicators1 record

Recent moves6 records

Expansion highlights6 records

Direct peers

• CentralSquare Technologies: Privately held public-sector software vendor built from the merger of Superion, TriTech, Zuercher, and Aptean's public safety businesses. Closely comparable to Versaterm as a direct CAD/RMS/mobile competitor for mid-market public safety agencies.
• Mark43: Cloud-native RMS, CAD, and analytics platform purpose-built for law enforcement. Comparable to Versaterm as a modern, cloud-first competitor pursuing many of the same large-city and county agency customers.

Emerging players

• ESO Solutions: Vertical SaaS vendor for EMS, fire, and hospital data analytics. Comparable to Versaterm's Fire & EMS product line and shared PSAP-adjacent customer base.
• SoundThinking: Public safety technology company offering ShotSpotter acoustic gunshot detection, CrimeCenter (formerly CrimeTracer) intelligence, and related patrol analytics. Comparable to Versaterm's OpsIntel and intelligence-led-policing modules.
• Fusus (an Axon company): Real-time crime center and video intelligence platform now part of Axon. Comparable to Versaterm's OpsIntel and integrated video/data modules for situational awareness in public safety operations.
• ImageTrend: Software vendor for EMS, fire, and trauma registries. Comparable to Versaterm's emergency-response offerings targeting fire departments and EMS agencies.

Broad incumbents

• Axon: Public safety technology company spanning body-worn cameras, TASER devices, digital evidence management (Axon Evidence), and CAD/RMS via the Fusus acquisition. Comparable because it sells integrated hardware + software suites to the same law enforcement customers Versaterm targets.
• Hexagon Safety, Infrastructure & Geospatial: Division of Hexagon providing CAD, dispatch, and records software (formerly Intergraph/Hexagon Safety) for public safety agencies globally. Comparable as a long-standing incumbent in computer-aided dispatch and incident management.
• Tyler Technologies: Large public-sector software provider offering public safety, courts, and ERP suites to U.S. municipalities and counties. Comparable because its Public Safety product line (New World, Enterprise, and Brazos) directly overlaps Versaterm's CAD, RMS, and mobile data offerings to the same government buyer.
• Motorola Solutions: Global incumbent in mission-critical communications and CommandCentral software suite for CAD, RMS, evidence, and real-time crime centers. Directly comparable as a primary competitor for enterprise public safety software RFPs.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat6 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xtwitter.com/VersatermInc
• YouTubeyoutube.com/@versaterm-inc
• Facebookfacebook.com/OfficialVersaterm
• LinkedInlinkedin.com/company/ci-technologies
• Instagraminstagram.com/versaterm

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about CI Technologies