Toho Water Authority
Toho Water Authority is a Florida special district providing potable water, wastewater, and reclaimed water services to more than 175,000 customer connections across Kissimmee, Poinciana, and unincorporated Osceola County, led by CEO Todd Swingle.
- Company typePrivate
- Founded2003
- HeadquartersKissimmee, United States
- Headcount251–500
- GTM typeB2C
- OfferingServices
What Toho Water Authority does
Toho Water Authority is a Florida special district and public utility that provides integrated potable water, wastewater, and reclaimed water services to more than 175,000 customer connections across Kissimmee, Poinciana, and unincorporated Osceola County. The utility's core operations distribute approximately 51.6 million gallons of potable water per day and process approximately 34.3 million gallons of wastewater per day into reuse water for irrigation and industrial purposes, drawing its raw supply from the Floridan Aquifer. Infrastructure technology includes automated meter reading systems transmitting at least four times daily and ArcGIS-based interactive service-area and advisory dashboards.
The business model is a metered, recurring-bill utility: customers initiate service, pay monthly water and wastewater bills, and access account management through an online portal, call center (407-944-5000), in-person locations, and mail. The Authority monetizes connection-based fees, system development charges for new development, and reclaimed water for irrigation. Supporting revenue modules include conservation rebates (a $145 Smart Irrigation Rebate for EPA WaterSense controllers and a $100 Toilet Rebate Program for pre-1996 properties), free irrigation evaluations, and income-qualified payment assistance under the Toho Assistance Program (TAP). Customer segments are horizontal: residential, commercial/development, and regional partner utilities via the Water Cooperative of Central Florida (WCCF) — a 2011-established partnership with the City of St. Cloud, Orange County, and Polk County.
Toho is governed by a Board of Supervisors with Executive Director/CEO Todd Swingle, and serves as Project Administrator for the WCCF-led Cypress Lake Alternative Water Supply, which targets 15–17 MGD of brackish-water desalination capacity in Phase I (2029), scaling to 30–34 MGD. Near-term capex includes the Shingle Creek Surface Water Treatment Facility (6 MGD, expected 2027), the 400-million-gallon Toho Reservoir and treatment facility (8.2 MGD reclaimed, 2028), and Buenaventura Lakes facility upgrades (2026). Distribution channels are direct utility delivery through pipeline infrastructure, supported by a self-service portal, call center, and EPA WaterSense-linked rebate processing. The entity is government-owned and not a subject of typical PE/VC/M&A acquisition; growth is funded through rates, system development charges, and Florida Department of Environmental Protection grants.
Toho Water Authority firmographics
Firmographics- Name
- Toho Water Authority
- Legal name
- Toho Water Authority
- Website
- https://tohowater.com
- Company type
- Private
- Founded year
- 2003
- Operating status
- Operating
- Headcount range
- 251–500 employees
- Short description
- Toho Water Authority is a Florida special district providing potable water, wastewater, and reclaimed water services to more than 175,000 customer connections across Kissimmee, Poinciana, and unincorporated Osceola County, led by CEO Todd Swingle.
- Ownership category
- akta.pro rank
Toho Water Authority industry classification
Industry- Product category
- Water Utility Services
- NAICS
- Water Supply and Irrigation Systems (22131), Water, Sewage and Other Systems (2213)
- SIC
- Water Supply (4941)
- akta.pro primary industry
- Water Supply & Wastewater Utilities Administration (BPAIACAG)
- akta.pro secondary industry
- Direct Potable Reuse (DPR) Utilities (Advanced Treatment & Blending) (EUANAGAC)
Keywords
Where Toho Water Authority is headquartered
LocationHeadquarters
- HQ city
- Kissimmee
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Toho Water Authority business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Infrastructure, Operations, Personnel, Technology or R&D, Others
Revenue model
- Potable Water Distribution: Toho distributes approximately 51.6 million gallons of potable water per day to residential and commercial customers. Revenue is generated through monthly water bills based on consumption (metered usage).
- Wastewater and Reclaimed Water Services: Toho processes approximately 34.3 million gallons of wastewater per day into reuse water for irrigation and industrial purposes. Customers are billed for wastewater service based on usage, and reclaimed water is provided for irrigation purposes.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Monthly | Service deposits for new accounts range from $0 to $200 based on credit history |
| Other | Pay-as-you-go | Smart Irrigation Controller Rebate - $145 per residential customer |
| Other | Pay-as-you-go | Toilet Replacement Rebate - $100 per qualifying toilet |
Go-to-market motion1 record
Distribution channels4 records
Marketing channels6 records
Toho Water Authority product offering
Product offeringCore offering
Toho Water Authority distributes approximately 51.6 million gallons of potable water daily to over 175,000 customer connections in Kissimmee, Poinciana, and unincorporated Osceola County, Florida, sourced primarily from the Floridan Aquifer. The utility processes 34.3 million gallons of wastewater daily into reclaimed water for irrigation and industrial purposes, and operates as a regulated public utility under a Florida special district governance structure.
Product overview
Toho Water Authority is a public water utility providing integrated water, wastewater, and reclaimed water services to over 175,000 customer connections across Osceola County, Florida. The utility operates as a single unified service with multiple customer-facing modules including residential and commercial billing/payment systems, development services, conservation programs, and community education initiatives. Core infrastructure includes traditional water distribution (51.6 MGD) and wastewater treatment (34.3 MGD processed to reclaimed water), supplemented by major capital projects including the Cypress Lake Alternative Water Supply (regional partnership), Toho Reservoir, and Shingle Creek Surface Water Treatment Facility. Customer-facing digital services include online billing, development portal, irrigation evaluation, smart irrigation and toilet rebate programs, Toho Assistance Program for income-eligible customers, and conservation education programs (Splash of Knowledge, Neighbors in the Flow).
Differentiator
Problem solved
Functional benefit
Products and services
- Water Distribution Services Potable water distribution serving over 175,000 customer connections in Kissimmee, Poinciana, and unincorporated Osceola County. Distributes 51.6 million gallons of potable water daily sourced from the Floridan Aquifer to residential and commercial customers.
- Wastewater Treatment Services Wastewater processing service that treats 34.3 million gallons of wastewater daily into reuse water for irrigation and industrial purposes for residential and commercial customers in Osceola County.
- Reclaimed Water Services Treated wastewater provided as reclaimed water for irrigation and industrial purposes, reducing demand on potable water supply for residential and commercial customers in Osceola County.
- Development Portal Online self-service portal for developers and commercial customers to submit plans, check utility availability, track review timeframes, request inspections, apply for CIAC program participation, and manage new utility connections in Osceola County.
- Online Billing and Payment Customer-facing billing portal for viewing bills, processing payments, setting up auto-pay, scheduling payments, and managing eBills for water and wastewater utility services.
Quantifiable outcome
- 34.3 million gallons of wastewater processed into reuse water per day for irrigation and industrial purposes
- +3 more outcomes
Companies that use Toho Water Authority
Customer profileNamed customers2 records
Segments3 records
Ideal customer profiles2 records
Toho Water Authority technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration8 records
Feature2 records
Toho Water Authority partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- Water Cooperative of Central Florida (WCCF)coreWCCF is a partnership established in 2011 consisting of the City of St. Cloud, Toho Water Authority, Orange County, and Polk County. The cooperative was established to develop regional alternative water supply projects to meet the needs of future growth. Toho Water Authority acts as the Project Administrator on behalf of the WCCF. The partnership is executing the Cypress Lake Alternative Water Supply project which will use brackish water from the Lower Floridan Aquifer to produce 30-34 million gallons of potable water daily for approximately 350,000 people in the Central Florida region.
Scale indicators6 records
Recent moves6 records
Expansion highlights6 records
Toho Water Authority competitors and assessment
Company assessmentBroad incumbents
- American Water Works Company: Largest publicly traded US water and wastewater utility. Operates regulated water systems across multiple states with comparable treatment, distribution, and customer service operations to Toho.
- Hillsborough County Public Utilities: Florida county-operated water and wastewater utility serving the Tampa region. Comparable municipal water/wastewater service profile with regulated utility structure.
- Miami-Dade Water and Sewer Department: Largest water/wastewater utility in Florida. Operates at significantly larger scale but shares the public-utility model, reclaimed water programs, and regional supply diversification focus.
- EPCOR USA: North American water/wastewater utility operating regulated and community-owned systems. Comparable mid-size municipal water utility footprint with focus on growth-region service areas.
- JEA (Jacksonville): Large Florida community-owned utility providing water, wastewater, and electric services. Comparable public-utility structure with significant water/wastewater scale and capital program management.
Direct peers
- Polk County Utilities: WCCF partner utility participating in the Cypress Lake project. Comparable scale and service profile as a Central Florida water/wastewater provider.
- Orange County Utilities (Florida): WCCF partner utility and co-funder of the Cypress Lake Alternative Water Supply project. Serves overlapping Central Florida geography and is a direct regional collaborator with Toho on brackish water development.
- Orlando Utilities Commission (OUC): Large Central Florida water and electric utility serving Orlando and surrounding areas. Operates comparable water/wastewater infrastructure at similar scale to Toho in the same regional market.
- City of St. Cloud Utilities: WCCF partner and geographic neighbor providing water/wastewater services in Osceola County. Direct collaboration with Toho on Cypress Lake and shared regional supply planning.
Regional players
- Tampa Bay Water: Regional wholesale water supplier in Central Florida serving multiple member governments. Comparable model of consolidated regional water supply via surface water and aquifer sources.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
Toho Water Authority social profiles
Digital presenceToho Water Authority compliance and trust
Trust signalCompliance2 records
Toho Water Authority financial estimates
Financial estimateRevenue estimate
Valuation estimate
Toho Water Authority leadership team
Management profileNumber of profiles
Profiles1 record
Toho Water Authority funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Toho Water Authority M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Toho Water Authority
What does Toho Water Authority do?
Toho Water Authority distributes approximately 51.6 million gallons of potable water daily to over 175,000 customer connections in Kissimmee, Poinciana, and unincorporated Osceola County, Florida, sourced primarily from the Floridan Aquifer. The utility processes 34.3 million gallons of wastewater daily into reclaimed water for irrigation and industrial purposes, and operates as a regulated public utility under a Florida special district governance structure.
Is Toho Water Authority a public or private company?
Toho Water Authority is a private company. It is classified as state government owned and is currently operating.
When was Toho Water Authority founded?
Toho Water Authority was founded in 2003. It employs 251 to 500 people.
Where is Toho Water Authority based?
Toho Water Authority is headquartered in Kissimmee, United States, in the North America region.
How does Toho Water Authority make money?
Two revenue lines are on record. Potable Water Distribution is the primary driver. The others are wastewater and Reclaimed Water Services.
Who are Toho Water Authority's main competitors?
Broad incumbents on record are American Water Works Company, Hillsborough County Public Utilities, Miami-Dade Water and Sewer Department, EPCOR USA and JEA (Jacksonville). Direct peers are Polk County Utilities, Orange County Utilities (Florida), Orlando Utilities Commission (OUC) and City of St. Cloud Utilities. Tampa Bay Water is listed as a regional player.
Does Toho Water Authority have an API?
No public API is recorded for Toho Water Authority.
What industry is Toho Water Authority in?
Toho Water Authority's product category is Water Utility Services. Its primary akta.pro industry code is BPAIACAG, Water Supply & Wastewater Utilities Administration, with a secondary code of EUANAGAC, Direct Potable Reuse (DPR) Utilities (Advanced Treatment & Blending). Its NAICS code is 22131 and its SIC code is 4941.