City of Québec

What City of Québec does

Ville de Québec is a municipal government entity providing public administration and civic services to approximately 595,190 residents (2026 population estimate) across 454.28 km² of territory organized into six arrondissements: La Cité–Limoilou, Les Rivières, Sainte-Foy–Sillery–Cap-Rouge, Charlesbourg, Beauport, and La Haute-Saint-Charles. Founded in 1608 by Samuel de Champlain at Place Royale on the St. Lawrence River, the city is the capital of the Province of Quebec and one of the oldest cities in North America. It is governed by a 22-member municipal council (one mayor and 21 district councilors) meeting twice monthly, and provides services including public safety (police, fire), infrastructure maintenance, snow removal, waste collection, urban planning, culture and recreation, libraries, immigration support, and economic development.

The city's core digital product surface is the 311 Ville de Québec platform, which operates through a centralized contact center (accessible via phone, online form, and a mobile application on iOS and Android), enabling citizens to report infrastructure issues (potholes, broken streetlights), request services (bulky waste collection, permits), and track service request progress in real time. The platform is complemented by an online services portal for tax payments, permit applications, and animal registration, an interactive city map, and RSS news feeds for press releases and arrondissement-level news. The municipality also operates a comprehensive communication and citizen engagement program through social media (Facebook, X, YouTube, Instagram, TikTok, LinkedIn), a dedicated Espace Presse YouTube channel, a monthly municipal newsletter, and the Blogue #AccentLocal.

Revenue is generated through property taxes assessed on real estate within city boundaries, provincial and federal government transfers and subsidies for municipal services and infrastructure, and transaction fees for permits, parking, and utility services. As a government monopoly within its territory, the city holds exclusive authority over local governance and service delivery. Notable strategic context includes the 2002 municipal fusion of 12 suburban municipalities, the 2006 defusion of Saint-Augustin-de-Desmaures and L'Ancienne-Lorette, the 2008 400th anniversary heritage investments, and a 2025 affordable housing partnership with Desjardins Group, UTILE, and La Bouée. The city holds UNESCO World Heritage Site status for Vieux-Québec (1985) and UNESCO City of Literature designation (2017), reinforcing its cultural brand positioning 'L'accent d'Amérique.'

Name

City of Québec

Legal name

Ville de Québec

Website

https://ville.quebec.qc.ca

Company type

Private

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Municipal government of Quebec City, Canada, serving approximately 595,000 residents and businesses through six arrondissements. Provides public safety, infrastructure, urban planning, and digital services via 311 contact center, mobile app, and online portal, funded by property taxes and government transfers.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Administration of Housing Programs, Urban Planning, and Community Development (9251), Justice, Public Order, and Safety Activities (922), Regulation, Licensing, and Inspection of Miscellaneous Commercial Sectors (92615), Executive Offices (921110), Administration of Environmental Quality Programs (9241)

SIC

Transportation Services (4700)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

akta.pro secondary industries

Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF), Planning, Zoning, Permitting & Code Enforcement (BPAIACAE), Municipal Tax & Revenue Administration (Local) (BPAIACAD), Economic Development & Business Licensing (Local) (BPAIACAN), Housing & Neighborhood Services (Local Housing Programs) (BPAIACAJ)

Keywords

• Municipal government services
• Public safety services
• Urban infrastructure management
• Waste and snow management
• Citizen services platform

Headquarters

HQ city

Quebec

HQ country

Canada

HQ region

North America

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Supply Chain

Revenue model

1. Property Taxes: Municipal government revenue primarily derived from property taxes assessed on real estate within city boundaries.
2. Government Transfers: Provincial and federal government transfers and subsidies for municipal services and infrastructure projects.
3. Service Fees and Permits: Fees collected for various municipal services including permits, parking, and utility services.

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

City of Québec is a municipal government that administers public services for residents, businesses, and visitors within its territory. It delivers core municipal functions including public safety (police, fire), urban infrastructure maintenance (waste collection, snow removal, road works), permits and regulatory services, urban planning, transportation coordination, tax assessment, and cultural and recreational programs. Services are accessed through a 311 contact center, mobile application, online portal, and in-person service at City Hall and arrondissement offices.

Product overview

The City of Québec offers a unified digital citizen services platform centered on the 311 Ville de Québec mobile application, complemented by an online services portal, interactive mapping tool, and RSS news feeds. The 311 system serves as the primary gateway for citizens to access municipal services, submit service requests, report issues, and track request progress. Additional digital offerings include secure file transfer capabilities, online forms for various municipal transactions, and press/media communication channels.

Differentiator

Problem solved

Functional benefit

Products and services

• 311 Ville de Québec Mobile Application Official mobile app for proximity services allowing citizens to report potholes, signal broken street lights, request bulky waste collection, and track request status in real time. Available on iOS and Android for residents and visitors within Québec.
• 311 Contact Center Centralized citizen service contact center accessible by phone, online form, and mobile app, handling inquiries, service requests, complaints, and providing information on municipal services across the Québec and L'Ancienne-Lorette territory.
• Online Services Portal Web portal providing citizens access to various municipal services including tax payments, permit applications, animal registration, and online forms for municipal transactions.
• Interactive City Map Interactive map allowing citizens to visualize municipal information and resources across the city's territory through the ville.quebec.qc.ca website.

Named customers3 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

Six partnerships are on record, tiered core and major.

• UTILEcoreStrategic or Co-development Partner · 13 November 2025UTILE is a non-profit housing organization that develops social and affordable housing projects in partnership with the City of Québec. Projects include UTILE Saint-Sacrement as part of the Desjardins Affordable Housing Initiative to increase affordable housing units in Québec.
• La BouéecoreStrategic or Co-development Partner · 13 November 2025La Bouée is a community organization participating in the Desjardins Affordable Housing Initiative alongside the government, Desjardins, and UTILE for developing social and affordable housing projects in Québec.
• Communauté métropolitaine de QuébeccoreStrategic or Co-development PartnerMetropolitan community partner providing regional coordination and services for the greater Québec metropolitan area.
• Destination Québec citécoreGTM or Marketing PartnerOfficial tourism promotion organization for Québec City, partnered for marketing and promoting the city to tourists and visitors.
• ExpoCitémajorGTM or Marketing PartnerMajor events venue and organization partnered with the city for hosting large-scale events and exhibitions.
• Réseau de transport de la Capitale (RTC)coreGTM or Marketing PartnerPublic transit authority for the Capitale-Nationale region, partnered for urban mobility and public transportation services.

Scale indicators5 records

Recent moves2 records

Expansion highlights5 records

Broad incumbents

• City of Montreal: Ville de Montréal is Quebec's largest city and the most direct peer of Ville de Québec as a major Quebec municipal government delivering comparable services (311, arrondissements, permits, transit, snow removal). Both cities operate under Quebec municipal law and serve as cultural/economic anchors in the province.
• City of Toronto: City of Toronto is Canada's largest municipal government and operates a comparable full-service model (311, digital services, urban planning, public safety, transit). It is a relevant peer for scale of operations and citizen service delivery infrastructure, though it is much larger than Ville de Québec.
• City of Ottawa: City of Ottawa, as Canada's national capital, parallels Ville de Québec's role as a provincial capital. Both face the dual mandate of serving residents and acting as a governmental seat, with comparable tourism, cultural, and diplomatic functions.
• City of Vancouver: City of Vancouver operates comparable municipal services including 311-style citizen contact centers, permitting, and digital service platforms. It serves as a Canadian benchmark for digital service modernization in municipal government.
• City of Calgary: City of Calgary is a major Canadian municipal government delivering comparable urban services and operating 311 citizen service channels. It is a relevant peer for benchmarking municipal digital service delivery and infrastructure management.
• City of Edmonton: City of Edmonton operates a comparable full-service municipal government with a 311 citizen service platform. It is a relevant peer for Alberta-cities comparison of municipal service delivery, snow management, and infrastructure investment approaches.
• City of Winnipeg: City of Winnipeg is a major Canadian prairie municipal government with comparable winter-service demands and a 311 contact center. Relevant as a peer for cold-climate municipal service delivery and budget management.

Direct peers

• Ville de Gatineau: Ville de Gatineau, also a Quebec municipality operating under the same provincial municipal law, offers comparable services including 311, permitting, snow removal, and digital citizen engagement. It is the closest direct peer by jurisdiction and service model.
• Ville de Sherbrooke: Ville de Sherbrooke is another Quebec municipal government serving a comparably sized population and operating the same provincial framework for permits, taxes, and citizen services. Directly comparable for Quebec-specific municipal operations.

Regional players

• City of Halifax: City of Halifax (Halifax Regional Municipality) is a major Canadian municipal government on the Atlantic coast. Comparable for municipal service delivery and digital citizen engagement, though serving a different region.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/villequebec
• YouTubeyoutube.com/user/QuebecVille
• Facebookfacebook.com/QuebecVille
• LinkedInlinkedin.com/company/591705
• Instagraminstagram.com/villequebec
• TikToktiktok.com/@ville_quebec

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries6 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments1 record

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about City of Québec